+ Nice and spacious modern western style room.
Very close to Zao Ropeway,
Hotels provided 2 diferent public Onsens can be used.
-I've special meal requests, and I've tried very hard reaching the hotel staffs before arrival.I sent 2 messages from hotels.com, I have made one intl' telephone calls, the staff informed me to leave messages via email and I've sent 2 emails with Japanese translation for the request. When we arrived, the hotel staffs informed me they did not get the messages at all.I feel quite bad and taken me so much time to inform them well in advance and the hotel still could not received the messages. At last they did manage to prepare adequate meal for me.
I understand due to language barrier, this is a well standard hotel, i hope they could try and improve their service by using web- translator in responding requests for the guests in the future.