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Reviews of Zao Onsen Zao Shiki No Hotel

3 out of 5
Zao Onsen Zao Shiki No Hotel
1272, Zao-Onsen, Yamagata, Yamagata

Reviews

9.2

Wonderful

Rating 10 - Excellent. 49 out of 79 reviews" "
Rating 8 - Good. 26 out of 79 reviews" "
Rating 6 - Okay. 2 out of 79 reviews" "
Rating 4 - Poor. 1 out of 79 reviews" "
Rating 2 - Terrible. 1 out of 79 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

HSIN HUNG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. It kinda expensive in ski season, but still the best choice at Zao, Yamagata. Smoking room is near the lobby, which is a really bad design, you can smell the stinks every time before taking the elevator. Overall, a great place to stay.

10/10 Excellent

Claudio

Stayed 3 nights in Feb 2022

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great staff. Close to the ski lifts. Very enjoyable. Recommend ordering the hotel dinners ahead of time unless you plan on dining in Yamagata (30 min drive).
Stayed 3 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Delicious food. Shuttle schedule does not coordinate with train schedule. Even the public bus schedule. We came in from Sendai and just missed public bus. Had to wait an hour. For the shuttle bus it was almost a 2 hour wait.
Stayed 2 nights in Jan 2020

10/10 Excellent

Sophana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful onsen hotel.
We have great time at the hotel. Dinner is perfect. Very delicious and full course. Everything is OK. Just quite far from the bus station.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
There were 2 onsens on service which were great. But I was not told by the check in staff that I could also enjoy other nearby onsens :(
Stayed 1 night in Nov 2019

10/10 Excellent

YUN SUM

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new room, shuttle bus is good. I will come back again!
Stayed 1 night in Mar 2019

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Service was very good. We were picked up at bus station very soon after we informed the hotel of our arrival. Room was clean and spacious. Futon was nice to sleep on. Onsen was good. Meals were delicious, especially the grilled beef.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The onsen in the hotel was closed and need to walk about 70m to the onsen outside the hotel. You get wet when it rains.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Will stay at this hotel again

10/10 Excellent

Claas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Hot Spring Baths and Wonderful Service
Very clean and well-kept hotel in Zao, with generous rooms. Perfect for ski-trips or just for a relaxing weekend. Zao is not a big town, so the location is perfect if you want a bit more quiet place in walking distance of the ropeway. Free shuttle to and from the bus terminal goes frequently, available on request. Service was very friendly and accommodating. Despite the fact that we already had checked out in the morning, we could still use the hot spring bath when we came to the hotel to pick up our luggage in the afternoon, after a day of hiking.

2/10 Terrible

hiromi

Traveled with group
部屋も綺麗に掃除してあり、従業員さんは良く気が付き、気持ち良く過ごせました。
Stayed 1 night in May 2024

10/10 Excellent

??

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔、親切で満足でした。
Stayed 1 night in May 2024

10/10 Excellent

hiromi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋もお風呂も良かったです。
Stayed 1 night in Apr 2024

10/10 Excellent

KUICHEN

Stayed 1 night in Dec 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Joan

Stayed 1 night in Nov 2023

10/10 Excellent

Tak Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

みさと

Liked: Cleanliness, staff & service, property conditions & facilities
朝のバイキングがおいしかったです
Stayed 1 night in Aug 2023

8/10 Good

タカユキ

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Tzu-Ling

Stayed 1 night in Apr 2023

8/10 Good

MASAHIRO

Stayed 1 night in Oct 2022

10/10 Excellent

IKEDA

Stayed 1 night in Aug 2022

10/10 Excellent

sasshu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

kyoichi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方がとても印象が良い。 ウェルカムで部屋の冷蔵庫にフルーツが冷やしてあるのにも驚いた。 横倉ゲレンデが歩いていける距離なのでスキー目的の宿泊でも問題ない
Stayed 1 night in Mar 2022

10/10 Excellent

YUKO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
よいホテル。選んで良かった。
清潔感があるホテル。ラウンジでドリンクやアイスキャンディー、コーヒーやチョコレートを自由に利用できて、おもてなし感が嬉しかった。マンガや本、ゲームもあって、家族でゆったり過ごせた。お風呂は適温で良かったが、人によっては物足りない？！離れの硫黄の温泉良かった。スタッフのさりげない会話が温かく、おもてなし感が嬉しい。ディナーの米沢牛・山形牛が特に美味しかった。一泊だけだったので、あっという間。とても素敵は思い出に残る宿泊になった。コインランドリーは、台数をもう少し増やしたり、最新型の物にしてもいいかな。
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大変快適なホテルでした
ゲレンデ近くで温泉も建物内、外と2ヶ所あり堪能できました。お食事も美味しく大満足です。
Stayed 1 night in Sep 2021

8/10 Good

Tomohiro

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

ヒデユキ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離れの露天風呂に又行きたいです。
スタッフがとても親切でした。離れのお風呂がとても気持ち良かった。又、感染対策もしっかりとなされていました。
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
スタッフの対応など大変良いです。2か所の温泉も良い。
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
14時チェックインに合わせてホテルに、ゆっくりしたいと思い温泉が良さそうだったので、こちらのホテルを選びました。 部屋が空いているのでとランクアップしていただいたお部屋のベッドは大変気持ちよく快適！ 温泉は想像以上に良くお肌ツルツルに！ 温泉の後は無料のドリンクとアイスでのんびり… 朝食のみのプランでしたが、品数豊富でどれも美味しく頂きました！ 感染対策もしっかりされていて館内全てがとても清潔感がありました！ ぜひまた来たいと思うホテルでした。
「木もれ陽に憩う」 その通りでした！
Stayed 1 night in Jun 2021

8/10 Good

MASAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コストパフォーマンスがとても良いホテル
山形からバスで蔵王ターミナルまで行きました。到着して電話するとすぐに迎えに来ていただきました。料理は地元の食材、山菜が多くてとてもおいしいかったです。温泉は館内の温泉はもとより、徒歩1分にある外湯もとても良かったです。山頂まで行けるロープウェイまでは徒歩5分の距離にあり、とても便利でした。
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
程よい距離感
普通のサービス
Stayed 1 night in Mar 2021

8/10 Good

EI ICHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離れの温泉が本当に良いです。
Stayed 1 night in Jan 2021

10/10 Excellent

YEELAM

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Junko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
餐點有點不理想 覺得有點美中不足
Stayed 1 night in Feb 2020

10/10 Excellent

HOI KEI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

CHIENYU

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
晚餐精緻，離滑雪場近的溫泉飯店
非常棒，飯店人員服務優質，晚餐非常用心，每天晚餐菜色都不一樣，房間寬敞。
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

CHI CHIU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點非常方便，步行到纜車站只需5分鐘，實際只在酒店後背，只要致電酒店就有接送服務，房間非常寬敞，温泉整潔舒適，價格適中，可以說是上佳渡假之選！
Stayed 1 night in Jan 2020

10/10 Excellent

Gen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

KIN CHAU

Liked: Staff & service, property conditions & facilities
服務態度滿意、晚餐非常豐富、但中午checked in 時竟然沒有員工識講英文,感覺奇怪！而翌日早上已掛了清潔房間牌，但外出後二時半回到酒店亦沒有人清潔房間、要call 他們才有人處理!......其如要讃！餐廳員工服務殷勤熱誠!
Stayed 2 nights in Dec 2019

8/10 Good

Yuuki

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019