豪華樓中樓客房, 1 間臥室 (Unit 323) | 私人廚房 | 咖啡機/沖茶器
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冰川旅館 - 瓦卡薩飯店的評分

3 out of 5
冰川旅館 - 瓦卡薩飯店
4573 Chateau Blvd, Whistler, BC

評論

7.2

不錯哦

10 分，有夠讚；167 則評論中有 36 則" "
8 分，不錯哦；167 則評論中有 59 則" "
6 分，一般般；167 則評論中有 48 則" "
4 分，不太好；167 則評論中有 16 則" "
2 分，很糟糕；167 則評論中有 8 則" "

7.6/10

整潔度

7.6/10

員工素質

7.4/10

設施服務

7.2/10

住宿環境和硬體

8.0/10

環保程度

評論

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
The suite was cute and a good layout, towels were very clean, linens were crisp and fresh. Furniture was nice too. But with no AC and only 4 small windows with no air flow and no screens it was very very hot and stuffy. They did bring us two more fans which made it bearable but not comfortable. Also, the dishwasher was broken so that was difficult. The whole place could use a refresh. I would t recommend for a summer stay but in winter it would probably be very cozy.
於 2021 年 7 月住了 7 晚

10/10 有夠讚

Tomas

商務旅客
喜歡：整潔度和客房舒適度
於 2021 年 3 月住了 1 晚
Vacasa Reviews Team 於 2021年3月18日回覆
Hi, Tomas! Thanks for the rating - We hope to host you again soon!

6/10 一般般

Norman

喜歡：整潔度
Easy access and conveniently close to everything.
Check in and out was a breeze with the pleasant and helpful front desk staff. The underground parking was convenient as was the free and secure ski storage at the rental shop just off the lobby. Easy to pick-up the skis for the short walk to the gondola. Everything was clean with lots of conveniently placed sanitizers. They also have self opening doors to and from the garage which makes it convenient when you're loaded down with gear. Felt very safe during our stay. I took off a few points for the fact that we couldn't get the room's phone or DVD player to work, and the room door wouldn't lock when we wanted to go out for dinner. I managed to fix the door lock myself but not until 20 min. after going to the front desk and eventually being told that service calls aren't possible during covid if you're already in the room. They graciously offered to upgrade us to another room but I'd fixed the door by that point. Lesson learned: During covid, do a quick check that everything works before you move in. Minor problems aside, we recommend them as we enjoyed our stay at Glacier Lodge and would gladly do so again.
於 2021 年 3 月住了 1 晚
Vacasa Reviews Team 於 2021年3月16日回覆
Thank you for your feedback, Norman. We are glad you enjoyed your stay and appreciate you bringing these issues to our attention. We will work with our local team to ensure these items are corrected for future guests, and we hope to have another chance to impress you!

8/10 不錯哦

真實旅客

喜歡：整潔度和住宿環境和硬體
於 2021 年 3 月住了 1 晚
Vacasa Reviews Team 於 2021年3月22日回覆
Thank you for rating your stay. We hope you'll visit again in the near future!

8/10 不錯哦

joohee

家庭旅遊
喜歡：整潔度和客房舒適度
於 2021 年 3 月住了 2 晚
Vacasa Reviews Team 於 2021年3月9日回覆
Thank you for taking the time to share the rating of your stay. We are happy to hear you enjoyed your stay. We hope to host you again soon.

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度和住宿環境和硬體
Pretty clean, we spent only 1 night. Cleaner than other places, if you are looking for a simple place where to sleep it’s more than ok
於 2021 年 3 月住了 1 晚
Vacasa Reviews Team 於 2021年3月9日回覆
Thank you for staying with us. We are sorry we didn't knock it out of the park as we strive to give the best service possible. Thank you for your feedback and we hope to host you for a more enjoyable stay.

10/10 有夠讚

真實旅客

喜歡：整潔度和住宿環境和硬體
於 2021 年 2 月住了 1 晚
Vacasa Reviews Team 於 2021年3月16日回覆
Thank you for rating your stay. We look forward to hosting you again!

8/10 不錯哦

dane

團體旅遊
喜歡：整潔度和客房舒適度
於 2021 年 2 月住了 1 晚
Vacasa Reviews Team 於 2021年3月9日回覆
Thank you for staying with us. We hope to host you again soon

10/10 有夠讚

真實旅客

於 2021 年 2 月住了 1 晚
Vacasa Reviews Team 於 2021年3月9日回覆
Thank you for taking the time to share your review with us. We hope to host you again.

6/10 一般般

真實旅客

喜歡：整潔度和設施服務
Great location and friendly staff. Easy check in and out. Parking stalls are very small. Noise was the biggest issue. We could hear all conversations in the hall and from our neighbors. Often woken up at night because of this.
於 2021 年 2 月住了 2 晚
Vacasa Reviews Team 於 2021年3月4日回覆
Thank you for staying with us! We're grateful for your feedback, and we are sorry for the noise encountered during your visit. We are always willing to assist in addressing any noise complaints if we are notified. We hope to have another opportunity to host you for a truly relaxing stay.

2/10 很糟糕

Connor

於 2020 年 12 月住了 1 晚

6/10 一般般

真實旅客

喜歡：設施服務和住宿環境和硬體
於 2020 年 8 月住了 2 晚
Guest Service Manager 於 2020年9月5日回覆
Thank you for taking the time to post a review of your recent stay. We look forward to seeing you again.

4/10 不太好

真實旅客

團體旅遊
不喜歡：整潔度和設施服務
The room was outdated, the towels didn't smell clean and the parking instructions weren't clear.
於 2020 年 8 月住了 1 晚
Guest Service Manager 於 2020年8月25日回覆
Thank you for taking the time to provide feedback about your recent stay. We appreciate your feedback and we are sorry if the room did not meet your expectations. We are following up as necessary to ensure your experience does not reoccur. We look forward to welcoming you back soon.

8/10 不錯哦

真實旅客

於 2020 年 8 月住了 4 晚
Guest Service Manager 於 2020年8月16日回覆
Thank you for your rating. We hope you had a wonderful time in Whistler and we hope to see you again soon.

10/10 有夠讚

真實旅客

於 2020 年 8 月住了 3 晚
Guest Service Manager 於 2020年8月14日回覆
Thank you for your rating

8/10 不錯哦

Rosie，Vancouver

情侶出遊
喜歡：整潔度和設施服務
Overall the hotel staff was friendly and helpful, the room and general areas were kept clean. One downside during our trip was the pool, we went during August, when there was still active social distancing regulations and you had to reserve a time to use it. However when we went during our assigned time, there was a lot of people and big groups which was stressful, me and my boyfriend ended up leaving early because it was too packed. The hotel should have stricter regulations for the pool use during this pandemic.
於 2020 年 8 月住了 2 晚
Guest Service Manager 於 2020年8月7日回覆
Thank you for taking the time to review your recent stay with us. We are delighted with you enjoyed your stay. We appreciate your feedback regarding the pool as it helps us to continually improve. We look forward to welcoming you back soon.

8/10 不錯哦

Blair

家庭旅遊
喜歡：客房舒適度
於 2020 年 7 月住了 3 晚
Guest Service Manager 於 2020年8月1日回覆
Thank you for taking the time to post a review of your recent stay. We are delighted that you had such a great time, and that you share our love of these beautiful mountains! We appreciate your feedback, and look forward to seeing you again,

8/10 不錯哦

Frennie

家庭旅遊
喜歡：整潔度和客房舒適度
Family get away.
It was a perfect little place to stay.
於 2020 年 7 月住了 3 晚
Guest Service Manager 於 2020年7月19日回覆
Thank you for taking the time to post a review regarding your recent stay. We hope that you had a wonderful time in Whistler. We appreciate your feedback, and hope to see you again soon,

10/10 有夠讚

真實旅客

喜歡：整潔度和客房舒適度
於 2020 年 7 月住了 4 晚
Guest Service Manager 於 2020年7月11日回覆
Thank you for leaving a rating of your stay. We are thrilled you rated us 10/10 and enjoyed your stay. We look forward to welcoming you back soon!

10/10 有夠讚

真實旅客

喜歡：整潔度和設施服務
The bed was big comfy soft..room was big with a fridge.not far from anything...vety nice stay.. I didnt like the 10:00 check out...but other than that evetything wad great...
於 2020 年 6 月住了 2 晚
Guest Service Manager 於 2020年6月26日回覆
Thank you for taking the time to review your recent stay with us. We are delighted that you enjoyed your stay with us. Our check out time is to ensure that we can provide Covid safe cleaning for each and every guest, we are sorry for any inconvenience this caused you. We look forward to welcoming you back soon.

6/10 一般般

Lindsay

The best thing about this place is the location. At the blackcomb base, close to the blackcomb gondola. The main village is about a 10 minute walk. The room decor defintely left something to be desired. And there was definitely mold over the shower. Parking is 20 dollars per day in their secure garage, that would have been nice to note in the description.
於 2020 年 3 月住了 2 晚
Guest Services Manager 於 2020年3月15日回覆
Dear Lindsay, Thank you for taking the time to review us after your recent stay. We are pleased that you enjoyed the great upper village location. We are very sorry if our usual high cleanliness standards were not met and we will be sure to address the issues you reported. We do endeavor to to advertise all costs prior to booking, parking costs can be seen under the property amenities section on the booking page. We appreciate your feedback, and look forward to welcoming you back soon.

2/10 很糟糕

Lukasz

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
Hotel does not match pictures be warned!
Pictures are misleading of the hotel. They are showing you a queen-sized bed, two queen beds. After you pay your confirmation says sofa bed. Enjoy your sofa bed at 350 per night. The one thing needed in a hotel a good bed and it fails. These are like air B N B style hotel guest services have no idea what you booked cant help you at all. Cant even upgrade your room if you want that's not an option at this place. Not even a comfy sofa bed hundreds of ppl have slept on it it is caving in the middle by 5 inches.
於 2020 年 2 月住了 2 晚
ResortQuest Customer Care 於 2020年2月12日回覆
Thank you for your feedback. We were disappointed to read that you experienced issues in regards to your room. We take great pride in the comfort of our guest and unfortunately in this case we were unable to exceed your expectations. We will certainly look into the sofa bed to ensure it is in good order. We look forward to having the opportunity to welcome you back to our property in one of our one or two bedroom suites which will give you much more space to relax. We are sorry that we were fully booked and unable to accommodate a move during your stay this time.

10/10 有夠讚

真實旅客

喜歡：整潔度和設施服務
於 2019 年 12 月住了 3 晚
Chz 於 2020年1月31日回覆
Thank you for your rating.

8/10 不錯哦

Graham

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent value.. Hideaway bed was not ideal. Overall good.
於 2020 年 1 月住了 3 晚
Chz 於 2020年1月24日回覆
Thank you for taking the time to post a review regarding your recent stay. I hope that you had a wonderful time in Whistler. I appreciate your feedback, and hope to see you again soon

8/10 不錯哦

Alexandra

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 3 晚
Hotel Management 於 2020年1月22日回覆
Thank you for your rating!

4/10 不太好

真實旅客

情侶出遊
Great location in blackcomb village, Steps away from the gondola. Good restaurants and shopping nearby somewhat of a decent price overall.
於 2020 年 1 月住了 3 晚
Hotel Management 於 2020年1月22日回覆
Thank you for taking the time to review us after your recent stay. I am pleased that you enjoyed the great upper village location. I hope that you had a wonderful time in Whistler. I appreciate your feedback, and hope to see you again soon.

8/10 不錯哦

真實旅客

喜歡：整潔度和設施服務
Great only issue was that one of the two hot tubs was not operating - extremely busy in other tub
於 2020 年 1 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度和設施服務
於 2019 年 11 月住了 3 晚
Hotel Management 於 2019年12月6日回覆
Thank you for your rating!

10/10 有夠讚

MK，Abbotford

家庭旅遊
喜歡：整潔度
Old but close to gondola. Can park after skiing. Tub is okay.
於 2019 年 11 月住了 2 晚
Chz 於 2019年12月5日回覆
Thank you for your rating

8/10 不錯哦

Nicholas

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stay
The stay was great from check in to check out . Very helpful staff and enjoyed our time
於 2019 年 9 月住了 2 晚
Chz 於 2019年10月21日回覆
Thank you for taking the time to post a review of your recent stay. I am delighted that you had such a great time, and that you share our love of these beautiful mountains! I appreciate your feedback, and look forward to seeing you again.

8/10 不錯哦

Kelly

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great value!
Great value hotel on the Blackcomb side. Friendly and helpful staff.
於 2019 年 9 月住了 2 晚
Hotel Management 於 2019年10月1日回覆
Thank you for taking the time to post a review of your recent stay. We are delighted to see you enjoyed your stay with us. We hope to welcome you back to Whistler very soon. Customer Care – ResortQuest Whistler

6/10 一般般

Mike，London Ontario

商務旅客
喜歡：整潔度
Very close to mountains. very basic room, no air conditioning. parking costs additional $20 per day which was unexpected. No breakfast or anything. Old coffeemaker in room and that's it.
於 2019 年 9 月住了 3 晚
Chz 於 2019年9月27日回覆
Thank you for taking the time to post a review regarding your recent stay. I hope that you had a wonderful time in Whistler. I appreciate your feedback, and hope to see you again soon

8/10 不錯哦

真實旅客

於 2019 年 9 月住了 2 晚
Chz 於 2019年9月27日回覆
Thank you for taking the time to post a review of your recent stay.

6/10 一般般

真實旅客

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
I like the property location and price I attend a conference at chateau whistler so it’s across the street for half price but I might just book chateau whistler next time as the cost is paid by my employer
於 2019 年 9 月住了 2 晚
Chz 於 2019年9月27日回覆
Thank you for taking the time to post a review of your recent stay.

10/10 有夠讚

Richard

於 2019 年 9 月住了 2 晚

6/10 一般般

Kathy，DeCourcy Island BC

喜歡：設施服務
不喜歡：員工素質
When a problem arose with the TV’s having no signal it was difficult to get a maintenance man to attend. The front desk has no ability to help except to phone in the problem. Coffee filter left in machine. Dishes dirty out of the cupboard. One luggage cart available at your own use, zero offer of assistance. Coffee for all the days booked, that’s up to the owner, again a phone call not help. What happened to service?
於 2019 年 9 月住了 3 晚
Chez 於 2019年9月15日回覆
Hi there, thanks for your review. I'm sorry that your television set wasn't working when you arrived. All you need to do is inform the front desk or call the number that was given to you in your arrival letter. We have maintenance people available between 8am and 11pm 7 days a week. I'm sorry that our high housekeeping standards were not met for your arrival on this occasion. I have provided feedback to our housekeeping team so that lessons can be learnt for the future. I'm not sure what you mean about coffee, but extra coffee is available at the front desk, all you have to do is ask as you pass by. Many thanks for your feedback and I hope to welcome you back to Whistler soon.

10/10 有夠讚

Evan W.

喜歡：整潔度
Beautiful rural property with great views and privacy.
Everything was great. The home is larger than expected and is a great layout. The driveway was a fun experience, steep and twisty.
於 2019 年 8 月住了 4 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度和住宿環境和硬體
The room we had only had a pull out sofa no bed which was a surprise. When trying to get assistance with accommodations front desk just referred us to other property owners not very helpful
於 2019 年 8 月住了 4 晚
Hotel Management 於 2019年8月20日回覆
Thank you for rating your recent stay with us. We endeavor to ensure our sites reflect correct bedding configurations and apologize if you were surprised. Units are managed individually and information is provided upon check in upon how to contact the management company using the in-unit phone. Kind Regards, Customer Care - ResortQuest Whistler

4/10 不太好

真實旅客

家庭旅遊
不喜歡：員工素質
Good location, but place is dated, couldn't receive email, and the TV picture kept cutting out.. Overall not worth the price.
於 2019 年 8 月住了 3 晚
Chz 於 2019年8月17日回覆
Thank you for your feedback. I'm sorry that you had some issues with your Television set and wifi.

6/10 一般般

真實旅客

於 2019 年 7 月住了 4 晚
Hotel Management 於 2019年8月3日回覆
Thank you for taking the time to rate your stay!

8/10 不錯哦

真實旅客

喜歡：住宿環境和硬體
於 2019 年 7 月住了 2 晚
Hotel Management 於 2019年7月18日回覆
Dear Valued Guest, Thank you for taking the time to post a rating of your recent stay. We hope to see you again. Kind Regards, Customer Care – ResortQuest Whistler

10/10 有夠讚

Francis

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 4 晚
Hotel Management 於 2019年7月6日回覆
Dear Francis, Thank you for taking the time to rate your stay with us. We hope you had a wonderful time and that we will see you again soon. Kind Regards Customer Care - ResortQuest Whistler

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very simple and easy check in, only thing to note is that the daily rate for parking is $20
於 2019 年 5 月住了 2 晚
Chz 於 2019年6月16日回覆
Thank you for taking the time to post a review of your recent stay. I am delighted that you had such a great time, and that you share our love of these beautiful mountains! I appreciate your feedback, and look forward to seeing you again.

4/10 不太好

真實旅客

於 2019 年 5 月住了 2 晚
Customer Care - ResortQuest Whistler 於 2019年5月31日回覆
Dear Valued Guest, thank you for taking the time to rate your recent stay at Glacier Lodge. We are sorry to see you were disappointed with your stay and we appreciate your feedback. We hope you otherwise had a wonderful time in Whistler. Kind Regards, Customer Care - ResortQuest Whistler

6/10 一般般

真實旅客

喜歡：整潔度
於 2019 年 4 月住了 2 晚
Customer Care - ResortQuest Whistler 於 2019年4月22日回覆
Dear Valued Guest, thank you for rating your recent stay with us. We hope you had a wonderful experience in Whistler and we hope to see you again in the future. Kind Regards, Customer Care - ResortQuest Whistler

4/10 不太好

Paul M.

Unsleepable sleeper sofa.
I didn’t read the fine print. Despite showing pictures of beds, my unit didn’t have one. Just a sleeper sofa from the 90s which is basically not useable. It was in the description so my bad for not seeing it, but their bad for showing invalid photos. Staff didn’t care. Reservation system couldn’t do anything, even if I asked to pay more. Bottom line, no sleep on first day (I slept on the sofa cushions on the floor) and got a new place on my own and ate the cost of the unit for the rest of the stay. They need to
於 2019 年 3 月住了 2 晚

10/10 有夠讚

Blake

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Solid Place
The first room we were put in was fairly underwhelming as it was quite dated and had a pretty unbearable smell, however, upon following up with ResortQuest, they had someone come to the room and agree to change our room. The new room was amazing with updated furniture and a kitchen. Even though the first room was not up to level, their reaction and solution was great. There is a good chance we will be back at some point.
於 2019 年 1 月住了 3 晚
Customer Care - ResortQuest Whistler 於 2019年1月15日回覆
Dear Blake, thank you for taking the time to post a review regarding your recent stay. We are glad to see you enjoyed your time at Glacier Lodge and we are glad that we were able to find a solution to the issues you experienced. We look forward to welcoming you back again soon. Kind Regards, Customer Care - ResortQuest Whistler

8/10 不錯哦

真實旅客

商務旅客, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient clean well staffed knowledgeable staff, 20$ per night to park was a bit of a downer Nearly 1/3 of the per night fee. I had an exceptionally low preseason rate
於 2018 年 12 月住了 3 晚
Customer Care - ResortQuest Whistler 於 2018年12月15日回覆
Dear Valued Guest, thank you for taking the time to share a review regarding your recent stay. We are glad to see you liked the accommodations and our helpful staff. Thank you for your feedback regarding the fee for parking in the secure underground parking underneath the hotel. We do endeavor to make sure this fee is priced in accordance with the other hotels in Whistler, and that the fee is displayed on our booking sites. Rest assured we are committed to ensuring that this fee is continually maintained at the low end of the scale, for the benefit of our guests. We hope you had a wonderful time in Whistler. We appreciate your feedback and hope to see you again soon. Kind Regards, Customer Care - ResortQuest Whistler

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
Jättebra läge
Hotellet var fint men det var mer som lägenheter än hotellkänsla. Det fanns ex inte resurang i byggnaden med frukost etc.
於 2018 年 11 月住了 2 晚
Customer Care - ResortQuest Whistler 於 2018年11月15日回覆
Dear Valued Guest, thank you for sharing a review of your recent stay. We are glad to see you liked the location of the lodge. We are sorry you were disappointed that there isn't a restaurant at the lodge and we hope you otherwise had a lovely time in Whistler. We appreciate your feedback and hope to welcome you back in the future. Kind Regards, Customer Care - ResortQuest Whistler

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
good service. When I had a something ploblem,the help me very kindly.
於 2018 年 11 月住了 2 晚
Customer Care - ResortQuest Whistler 於 2018年11月7日回覆
Dear Valued Guest, thank you for taking the time to post a review of your recent stay. We are glad to see you had a good time and found our staff to be friendly and helpful. We appreciate your feedback and hope to see you again soon. Kind Regards, Customer Care - ResortQuest Whistler