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溫州香格里拉的評分

5 out of 5
溫州香格里拉
香源路 1 號, 溫州市, 浙江省

評論

9.0

太棒了

10 分，有夠讚；158 則評論中有 94 則" "
8 分，不錯哦；158 則評論中有 47 則" "
6 分，一般般；158 則評論中有 10 則" "
4 分，不太好；158 則評論中有 4 則" "
2 分，很糟糕；158 則評論中有 3 則" "

9.2/10

整潔度

9.0/10

員工素質

6.6/10

設施服務

9.0/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推介
房間整齊，在不吸煙樓層真的沒有煙味，景觀很漂亮和開揚。Wifi很好，不會斷線。酒店職員態度友善，自助早餐和晚餐都不錯。
於 2023 年 9 月住了 4 晚

8/10 不錯哦

Jianhui

於 2020 年 4 月住了 1 晚

10/10 有夠讚

Chunmei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
客房很乾淨，舒適，也很安靜，停車也方便，下次還會再次選擇溫州香格里拉入 住
於 2019 年 6 月住了 3 晚
Emma Zhang 於 2019年7月2日回覆
尊敬的客人，感谢您下榻温州香格里拉大酒店，并感谢您对酒店的肯定，这是对我们工作最大的鼓励。酒店毗邻瓯江，江景客房及豪华阁酒廊可欣赏到青山秀水的美丽景色，期待您的再次莅临！

4/10 不太好

Ying

不喜歡：員工素質
感觉一般！
可能是因为春节期间，酒店感觉非常繁忙，服务员送个东西都很慢很慢，都要等上半个多小时，前台服务员也没有什么热情！整体感觉很一般！
於 2019 年 2 月住了 1 晚
General Manager Eddy Tao 於 2019年2月20日回覆
尊敬的客人，非常感谢您下榻温州香格里拉大酒店，并提出宝贵的意见，让我们能够更全面的了解客人的反馈和我们的问题所在。我已将您的意见转达给相关部门经理。希望您下次入住酒店能得到更好的入住体验，期待您的再次莅临！

4/10 不太好

Yun

不喜歡：整潔度、員工素質和客房舒適度
No good, smoky air all around.
位子在江边，可是没有周边设施。找吃的就得开出去。酒店烟味很重很重，超级差，虽然房间拿来了空气净化器，可是还是去除不了那股子臭味。游泳池还可以，Spa的水很烫，桑拿房有人烘衣服。。。香格里拉这种设施管理水平 差评。
於 2019 年 2 月住了 1 晚
General Manager Eddy Tao 於 2019年2月13日回覆
尊敬的宾客，感谢您下榻温州香格里拉大酒店，并感谢您对酒店提出的宝贵意见。您提到的问题我们已经反映给相关部门，我们将努力提高服务品质，希望每一位宾客均能体验到香格里拉固有的真诚质朴、热情好客的服务。期待您的再次莅临！

8/10 不錯哦

真實旅客

喜歡：整潔度和客房舒適度
靠近海灘很好的渡假休閒飯店
於 2018 年 12 月住了 4 晚
General Manager Eddy Tao 於 2019年1月3日回覆
尊敬的宾客，感谢您下榻温州香格里拉大酒店，并感谢您对酒店的肯定，这是对我们工作最大的鼓励。酒店毗邻瓯江，江景客房及豪华阁酒廊可欣赏到青山秀水的美丽景色，期待您的再次莅临！

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
还可以还可以还可以还可以还可以
於 2018 年 12 月住了 1 晚
General Manager Eddy Tao 於 2018年12月24日回覆
尊敬的宾客，感谢您下榻温州香格里拉大酒店，并感谢您对酒店的肯定，这是对我们工作最大的鼓励。酒店毗邻瓯江，江景客房及豪华阁酒廊可欣赏到青山秀水的美丽景色，期待您的再次莅临！

10/10 有夠讚

PO WEN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚
General Manager Eddy Tao 於 2018年10月23日回覆
Thank you for staying with us at the Shangri-La during your recent visit to Wenzhou. We are glad to learn that you have enjoyed your stay and thank you for taking the time to share with us your feedback. We look forward to welcoming you back to our hotel soon.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常棒的体验，一开始床单不干净，经理就和服务人员上来给我换了房间，表达了歉意，还把我之后的早餐费给免了，果然是老牌的五星级酒店。走的时候忘记了一件衣服，本来酒店是说可以给我邮寄回来的，但是因为我行程的不确定，就让酒店帮我处理了衣服。总的来说，入住的这几天都非常的开心，休息的也都挺好的。
於 2017 年 6 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
整體不錯
於 2017 年 6 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Close to the river and the view is good.
It is a good hotel. Restaurant is good and the staffs are so nice.
於 2017 年 6 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

ShuNu

不喜歡：住宿環境和硬體
飯店的餐廳食材不足,食材不足, menu上很多都沒有食材

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Buffet Dinner & Breakfast
Restaurant is nice, we are happy with the buffet breakfast and buffet dinner. I requested non smoking rooms for my boss and colleague but end up they arranged us smoking rooms. They've re-arranged the rooms to us after feedback.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
高級酒店
工幹出差一流!

8/10 不錯哦

真實旅客

喜歡：住宿環境和硬體和客房舒適度
可能由于是春节假期，清洁人员不足，所以每天都是下午4、5点才可打扫房间。其它都还可以。

8/10 不錯哦

Jackie，D

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
有河景的好飯店
服務人員辦事效率快，住房、退房手續辦理快速。此區域為新開發區，離機場車程約四十分鐘。車程十分鐘之內即有銀行及商業區，有賣吃食的地方，晚上也有一些地方可以溜溜，可以算是相當方便。若入住有河景的房間，早上的景色以及晚上的景色都相當不錯。客房乾淨，餐廳也有一定水準。

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

WAI KEUNG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

CHENG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
soft bed
it well deserves the name brand.

6/10 一般般

Kuo，Hong Kong

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
room size is good
stay this hotel every time, like the service and location but as a 5 star hotel under Shangri La group, I think the room need to renovate,expecially bath room.

6/10 一般般

Johnson，USA

不喜歡：整潔度、住宿環境和硬體和客房舒適度
room size is good but need to remodel the room
the best hotel in Wenzhou, wl stay there again but this is 5 star hotel,need to have better room decoration.

10/10 有夠讚

f

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

4/10 不太好

David，Morgan Hill

家庭旅遊
不喜歡：整潔度和員工素質
No help to get taxi Hard to get help
於 2024 年 1 月住了 4 晚

10/10 有夠讚

Antonio，Doral

喜歡：整潔度、員工素質和住宿環境和硬體
Amazing view, luxurious property with affordable price
於 2023 年 10 月住了 2 晚

10/10 有夠讚

jihang，Bayside

喜歡：整潔度、員工素質和住宿環境和硬體
Good hotel. close to everything
於 2023 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
Amazing stuff
Hotel was great, clean and very comfortable. The reception manger Chris was super kindly and helpful for me. I’ll definitely come back the visit soon.
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚
Jannie Li 於 2021年7月9日回覆
Thank you for staying with us and we hope you have had a pleasant stay. Your feedback is very much appreciated and we look forward to welcoming you back in the very near future.

2/10 很糟糕

真實旅客

不喜歡：設施服務和住宿環境和硬體
All amenities were gone... health club, bar, lounge, horizon club. All gone because of the coronavirus, BUT they still charged me full price for “horizon club with river view” not happy! I used to like this hotel but the management really let me down and I feel used and abused. Never going back there again!
於 2020 年 1 月住了 7 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Splendid Stay
This hotel is delightful from the minute you come through the doors. The lobby lounge area is enormous, elegant and comfortable. The breakfast buffet was expansive with fresh fruit, multiple juices and great variety in the cooked foods (though some hot foods were only just warm). The rooms were large with a lovely sitting area and a huge window to watch the light show on the mountains. The shower had nice water pressure and height. It is not a brand new modern hotel and we quite enjoyed the classic charm. The staff were very welcoming and helpful.
於 2019 年 12 月住了 3 晚
Emma Zhang 於 2019年12月12日回覆
Thank you for your feedback, we truly appreciate it. We are delighted to hear of your great staying experience and your gracious comments will be shared with all my team. My team and I are looking forward to welcoming you back in the very near future.

8/10 不錯哦

Hannah

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very comfortable and good location! The hotel staff are very friendly and happy to help. The rooms are a little older than modern hotels however generally a great hotel for the location and print.
於 2019 年 10 月住了 2 晚
Emma Zhang 於 2019年12月12日回覆
Thank you for staying with us and we hope you have had a pleasant stay. Your feedback is very much appreciated and we look forward to welcoming you back in the very near future.

2/10 很糟糕

真實旅客

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is dirty and dated. Very little English is spoken by the staff.
於 2019 年 10 月住了 1 晚
Emma Zhang 於 2019年11月6日回覆
Thank you for your review of our property. We are disappointed with your stay experience with us and apologize for it. I've shared your experience with our management team, and hotel has made the necessary improvements. We hope that you will choose our hotel again when you are back in Wenzhou so that we can exceed your expectations during your next stay with us.

8/10 不錯哦

真實旅客

於 2019 年 10 月住了 2 晚
Emma 於 2019年10月11日回覆
Thank you for staying with us and we hope you have had a pleasant stay. Your feedback is very much appreciated and we look forward to welcoming you back in the very near future.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good to stay
I had a dinner at hotel restaurant 1 floor I invited a friend and She said the food we had was better than other days We stayed at river view At day time it was nothing to look outside But at night wow there was an amazing lights show with whole mountain across the river Haha Location is close to air port
於 2019 年 9 月住了 1 晚
Emma 於 2019年10月9日回覆
Thank you for staying with us and we hope you have had a pleasant stay. Your feedback is very much appreciated and we look forward to welcoming you back in the very near future.

8/10 不錯哦

Vinni

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice view from my room
於 2019 年 9 月住了 1 晚
Emma Zhang 於 2019年10月2日回覆
Thank you for staying with us and we hope you have had a pleasant stay. Your feedback is very much appreciated and we look forward to welcoming you back in the very near future.

10/10 有夠讚

Lucas

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 2 晚
Emma Zhang 於 2019年8月9日回覆
尊敬的客人，感谢您下榻温州香格里拉大酒店，并感谢您对酒店的肯定，这是对我们工作最大的鼓励。酒店毗邻瓯江，江景客房及豪华阁酒廊可欣赏到青山秀水的美丽景色，期待您的再次莅临！

10/10 有夠讚

Cosma

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Sempre al Top!
Sono 10 anni che in occasione dei miei viaggi di lavoro a Wenzhou soggiorno in questo hotel, come al solito non tradisce mai le aspettative, camere enormi, colazione ottima e con enorme scelta x tutti i gusti, il ristorante è anch’esso ottimo. Inoltre l’hotel dispone di una bella palestra, una piscina ed un centro benessere il tutto pulitissimo, efficiente e ultramoderno. Lo consiglio vivamente
於 2019 年 7 月住了 2 晚
Emma Zhang 於 2019年8月1日回覆
Gentili ospiti, grazie per essere stati al Wenzhou Shangri -La Hotel!Non vedo l'ora di tornare!

8/10 不錯哦

Kenneth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 2 晚
Emma Zhang 於 2019年7月11日回覆
Thank you for staying with us and we appreciate your kind comments. We look forward to welcoming you back in the very near future.

10/10 有夠讚

真實旅客

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is well maintained and have the international standard that we get out of China. However the overall ambience and feel is lacking in warmth and cosiness. Not much of a entertainment in the hotel to keep us in the hotel . The breakfast ends at 10 am sharp and the staff is too efficient in clearing the buffet - so feel a bit rushed . In all is a good hotel stay . Total I stayed 9 nights - comfortable .
於 2019 年 6 月住了 5 晚
Emma Zhang 於 2019年7月2日回覆
Thank you for staying with us and taking the time to share your feedback. I will share your comments with our department heads and then to make the necessary improvements. We are looking forward to welcoming you back in the very near future.

10/10 有夠讚

PIERO

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 1 晚
Emma Zhang 於 2019年7月4日回覆
尊敬的客人，感谢您下榻温州香格里拉大酒店，并感谢您对酒店的肯定，这是对我们工作最大的鼓励。酒店毗邻瓯江，江景客房及豪华阁酒廊可欣赏到青山秀水的美丽景色，期待您的再次莅临！

8/10 不錯哦

Nelson

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Still one of the best in terms of service in Wenzhou. Horizon club is nice
於 2019 年 5 月住了 3 晚
Emma Zhang 於 2019年7月4日回覆
Thank you for staying with us and we appreciate your kind comments. We are glad you have enjoyed our service and look forward to welcoming you back in the very near future.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 5 月住了 4 晚
Emma Zhang 於 2019年7月2日回覆
Thank you for your feedback, we truly appreciate it.

10/10 有夠讚

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is new, has the best buffet I have ever had. Chinese, Japanese, Western, British, and Indian food all available for an amazing price. Gorgeous views of the waterfront and the spectacular light show on the opposing mountains.
於 2019 年 5 月住了 2 晚
Emma Zhang 於 2019年7月2日回覆
Thank you for staying with us and we appreciate your kind comments. We are glad you have enjoyed our food & beverage offerings and look forward to welcoming you back in the very near future.

6/10 一般般

Vicky，Delhi

商務旅客
Property is run down, I won’t stay here again. Disappointed !
於 2019 年 4 月住了 1 晚