Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

Thank you for your feedback.

Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Kia Ora, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Team Novotel

Thank you so much for your feedback! We are glad you had a great stay with us, and look forward to welcoming you back in the near future. Kind Regards, Mitchell Sherman Assistant Manager Novotel Wellington

Dear Melissa,Thank you for your review! We're pleased to hear that you found our location convenient and appreciated the nearby car parking facilities. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back again in the future!Best regards,Leigh FrameGeneral Manager

Dear Balthazar,Thank you for taking the time to leave us a positive rating on Expedia! We're delighted to hear that you had an excellent experience during your stay with us.If you have any additional feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Best regards,Leigh FrameGeneral Manager

Dear Daniel,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments regarding the availability of tea and coffee in the room, as well as the assistance with baggage and the issue with the drawer, have been duly noted.We strive to provide exceptional service to all our guests, and it's disappointing to learn that we fell short of your expectations on this occasion. Please rest assured that we will address these concerns internally to ensure that they are rectified promptly.We value your patronage and sincerely hope to have the opportunity to welcome you back in the future and provide you with the outstanding experience you deserve.Warm regards,Leigh FrameGeneral Manager

Dear Guest,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great stay overall and that our team members were helpful and friendly.However, we're truly sorry to learn about your experience with our housekeeping staff. Please accept our sincerest apologies for any rudeness you encountered. This is certainly not reflective of the level of service we aim to provide, and we will address this matter with our housekeeping team to ensure it does not happen again.We appreciate your valuable feedback as it helps us improve our service standards. Should you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us directly.Warm regards,Leigh FrameGeneral Manager

Dear Craig,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location convenient and enjoyed the view from your room. However, we apologize for any inconvenience you experienced regarding the happy hour. Your feedback is valuable to us, and we will use it to improve our services.We strive to provide our guests with a memorable experience, and we regret that we fell short of your expectations in this regard. Please rest assured that we will address the issues you mentioned to ensure a more enjoyable stay for our future guests.We appreciate your support and hope to have the opportunity to welcome you back for an improved experience in the future.Regards,Leigh FrameGeneral Manager

Dear Dibya,We're sorry to hear that your experience did not meet your expectations. If you'd like to provide more details about your stay or any specific issues you encountered, please feel free to share them with us. Your feedback is valuable and helps us improve our services for future guests. Alternatively, if you have any concerns you'd like to address directly with our team, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to make it right.RegardsAmit ParadkarFront Office Manager

Dear Erwin,I'm glad to hear that overall your stay was great! However, I understand that parking can be a concern, especially for larger vehicles like a Ute. It's unfortunate that the nearby parking areas were not suitable for your vehicle, leading to the inconvenience of having to park on the road, which may not always be ideal.We appreciate your feedback about this issue, and we'll certainly take it into consideration as we strive to improve our services and amenities. If you have any other suggestions or if there's anything else we can assist you with, please feel free to let us know. We want to ensure that your future stays with us are as comfortable and hassle-free as possible.Regards,Amit ParadkarFront Office Manager

Dear Barry,Thank you for taking the time to share your feedback with us.I'm sorry to hear about the inconvenience with your room reservations. There was a mistake in the booking process that led to only two out of the three rooms being reserved. The issue was from Expedia portal and we have logged a complaint. I understand this must have been really frustrating, especially after waiting and providing evidence of confirmation.It's important to us that our guests have a smooth and hassle-free experience, and I apologize that this was not the case for you. We value your feedback and will take steps to ensure that such errors are avoided in the future.If there's anything specific you'd like us to address or if you have any further concerns, please don't hesitate to let us know. We appreciate your understanding, and we hope to have the opportunity to make it up to you in the future.Warm Regards,Amit ParadkarFront Office Manager

Dear Daniel,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the elevator operation during your stay.We apologize for any inconvenience caused by the limited availability of the elevator, especially during peak times when guests were trying to access with bags. Your feedback is valuable to us, and we will review our procedures to see where improvements can be made to alleviate congestion and ensure a smoother experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,Amit ParadkarFOM

Dear Aina,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFOM

Dear Robert,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFOM

Dear Iverson,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit Paradkar

Dear Ken,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFOM

Dear Jennifer,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFront Office Manager

Dear Kieran,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFOM

Dear Amanda,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit Paradkar

Dear Peter,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Michael,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Jeremy,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear RongXin,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Doug,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Barry,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Robert,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Vivienne,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Caroline,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Grayson,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Angela,We very much appreciate your rating regarding your stay at the Novotel Wellington. Thank you for sharing your experience with the parking and lift situation at the hotel. It's unfortunate to hear that the valet parking was disappointing, leading you to opt for the nearby parking building with tight spaces. Additionally, the restricted hours of the lift to Lambton Quay and the alternative provided by the neighboring hotel are important details to note.Your feedback provides valuable insights into potential challenges that guests might face with parking and accessibility, and it's something the hotel management may want to address for future guests. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Mei Inn,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Micky,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Marama,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Andrew,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Peter,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Nayan,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

Dear Charles,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington