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瓦拉瓦拉市中心凱藝套房飯店的評分

2.5 out of 5
瓦拉瓦拉市中心凱藝套房飯店
520 North 2nd Ave, Walla Walla, WA

評論

8.0

非常好

10 分，有夠讚；962 則評論中有 376 則" "
8 分，不錯哦；962 則評論中有 372 則" "
6 分，一般般；962 則評論中有 101 則" "
4 分，不太好；962 則評論中有 56 則" "
2 分，很糟糕；962 則評論中有 57 則" "

8.4/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

Pei Ying，Fuxing Township

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
breakfast lady is so kindness and friendly
於 2023 年 2 月住了 9 晚
Management 於 2023年3月7日回覆
Dear Pei Ying, Thank you for taking the time to write an online review regarding your recent stay at our hotel. We all strive to give all our guest the best service possible. Thank you noting our breakfast attendant and give us a perfect score. Thanks,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
這是一間非常棒的飯店，明年我會再去
於 2019 年 3 月住了 9 晚
Brittany - Quality Inn & Suites Team 於 2019年5月6日回覆
谢谢您，对于您的评论！ 我们很高兴听到您与我们有这么好的经历。

8/10 不錯哦

Chi Wai

喜歡：員工素質和客房舒適度
Friendly staff, good Wifi but smell in the room
Staff is great, nice and freindly. Breakfast & Wifi is good. However, our room had a bad smell that we need to open the windows during summer ......
於 2017 年 8 月住了 3 晚

10/10 有夠讚

Pei ying

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
交通便利，飯店人員非常友善的好飯店
3月去到Walla Walla旅遊深深地被這個小鎮給吸引，我不喜歡大都市的擁擠，這個可愛的小鎮非常適合我，而Quality inn地理位置極佳交通便利，工作人員也非常的友善容忍我的爛英文，如果有機會再到Walla Walla 旅遊，我依然會選擇Quality inn.

2/10 很糟糕

Monique

寵物同遊, 親子旅遊
不喜歡：員工素質
Manager was very rude got cops called on me and my minor son whom he said I was harboring a fugitive all over saying my dog was not a service dogs call me all types of names was being very hostile to the point my Uber driver had to stay with me
於 2024 年 4 月住了 3 晚
Management 於 2024年4月15日回覆
Dear Monique, Your 3 night stay was terminated by the hotel due to your minor son smoking pot in our common restroom with his friends. The next day he was caught bringing in 2 dogs, after you had inquired about the pet fee on the first day, telling staff you decided not to bringing the pets as you could not afford it. Then you and your son tried to pass the pets off as service animals, as your are holding them in your arms. Overall we thank you for your review, have a great day.Thanks,

10/10 有夠讚

Jettie

於 2024 年 4 月住了 1 晚
Management 於 2024年4月30日回覆
Dear Jettie, Thank you for the perfect score, see you on your next visit!Thanks,

8/10 不錯哦

John，Bainbridge Island

情侶出遊
喜歡：整潔度和員工素質
Well-situated, reasonably priced, basic hotel
於 2024 年 4 月住了 1 晚
Management 於 2024年4月8日回覆
Dear John, Thank you for your review and great rating, hope to see you again.Thanks,

6/10 一般般

Fawn

喜歡：員工素質
Was a good location for our time in Walla Walla. Hotel is dated and showing its age. Was fairly noisy on the bottom floor from guest upstairs. No elevator.
於 2024 年 4 月住了 3 晚
Management 於 2024年4月8日回覆
Dear Fawn, Thank you for your review, we hope to see you again.Thanks,

8/10 不錯哦

Audrey

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room not as good as past stays.
於 2024 年 3 月住了 1 晚
Management 於 2024年4月1日回覆
Dear Audrey, We thank you for writing an online review, but also disappointed we fell short of your expectations. Please trust we will be doing more to ensure an experience as this is not felt.Thanks,

8/10 不錯哦

Matt

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pool and hot tub were great, hot tub had way too much chlorine in it. Otherwise, it was a solid, typical stay.
於 2024 年 3 月住了 2 晚
Management 於 2024年3月24日回覆
Dear Matt, Thank you for the wonderful review and rating, we will definitely look into our chemicals. Hope to see you again.Thanks,

6/10 一般般

Wendy，Meridian

情侶出遊
It was just a place to stay nothing special pool was closed they hadn’t cleaned ice and snow it was unsafe getting in and out nothing special I did not reserve the most expensive room either so you get what you pay for
於 2024 年 1 月住了 1 晚
Management 於 2024年3月11日回覆
Dear Wendy, Thank you taking the time to write a review about your recent stay with us. We hope to see you again.Thanks,

2/10 很糟糕

Helen，Seattle

於 2024 年 3 月住了 1 晚
Management 於 2024年3月25日回覆
Helen, Having a hard time understanding a review for not showing up and then giving us this rating. Thank you for the support!Thanks,

10/10 有夠讚

Travis，los angeles

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a great clean hotel! The staff was very accommodating.
於 2024 年 3 月住了 2 晚
Management 於 2024年3月4日回覆
Dear Travis, Thank you for the perfect score, we hope to serve you again!Thanks,

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Management 於 2024年3月4日回覆
Dear Kevin, Thank you for the perfect score! We hope to serve you again.Thank you!

4/10 不太好

Clayton

家庭旅遊
喜歡：整潔度和員工素質
Janky heat/AC was so LOUD, and didnt seem to function properly, finally just unplugged it. Also, bathroom fan connected to light, and also LOUD. People were quiet tho.
於 2024 年 2 月住了 3 晚
Management 於 2024年2月28日回覆
Dear Clayton, Thank you taking the time to write a review regarding your recent stay with us. We are very sorry to hear that your stay was not as we expect to provide, we will look into the issues you mentioned. Please give us another chance to prove we can provide you with an exceptional experience.Thank you!

6/10 一般般

Todd

家庭旅遊
喜歡：整潔度和設施服務
Front desk clerk in the evening forgot to bring me my towels after ringing bell, waiting and going yo find him in the pool area. Was woke up in the middle of the night to a mouse chewing through my hot chocolate packet. The people walking above sound like the floor is going to crackle. No elevator and my mother in-law had a very hard time doing the stairs. Other than that it was fine.
於 2024 年 2 月住了 2 晚
Management 於 2024年2月22日回覆
Dear Todd, Thank you for your review, apologizes about not being able to get your towels. We will be looking into the pest issue with our pest control company. All online websites state our building is not equipped with an elevator, not really sure how your mother-in-law had hard time considering her room was on our main floor. But we thank you for your review and hope to earn your business again in the future.Thanks,

10/10 有夠讚

Anthony，Hillsboro

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a good familynplace but the pool was closed
於 2024 年 2 月住了 1 晚
Management 於 2024年2月22日回覆
Dear Anthony, Thank you for the perfect score, we look forward to serving you again!Thanks,

10/10 有夠讚

Margaret

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 2 月住了 1 晚
Management 於 2024年2月22日回覆
Dear Margaret, Thank you for the perfect score, we look forward to serving you again!Thanks,

8/10 不錯哦

Marcy

於 2024 年 2 月住了 1 晚
Management 於 2024年3月20日回覆
Dear Marcy, Thank you giving us such a great rating for your last visit with us. We hope to see you again!Thanks,

8/10 不錯哦

Kevin，Moxee

喜歡：整潔度和員工素質
Seems to be aging.
於 2024 年 2 月住了 1 晚
Management 於 2024年2月14日回覆
Dear Kevin, Thank you for the 4 of 5 ratings and review. Hope to see you soon!Thanks,

2/10 很糟糕

Melissa

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和設施服務
Upon arrival waited for 25 minutes for an employee to appear. No bell to call for service. Finally 2 men came in smelling badly of pot and one of them checked us in. At checkout again nobody around. There were several room key cards thrown on the counter from others trying to checkout. Unsafe! Anyone could walk in, pick up a room key card sitting on the front desk unattended and go into a room.
於 2024 年 2 月住了 1 晚
Management 於 2024年2月14日回覆
Dear Melissa, Thank you for writing a review from your side, but when I came to check you in from our pool, that is being worked on, I apologized right away and sorry to keep you waiting, to which you said it had only been a few minutes and now to read about it's a 25 minute wait? The smell you are referring to would be epoxy paint not pot, but you are probably not familiar with the epoxy smell. The reference of unsafe would give access to a room that is dirty and vacated by the guests, which would not pose any safety issues other than to an empty room, but I guess you would know better. Thank you again for your review.Thanks,

2/10 很糟糕

Ronald

不喜歡：住宿環境和硬體
於 2024 年 2 月住了 4 晚
Management 於 2024年2月14日回覆
Dear Ronald, Thank you for the review. Hope to see you soon!Thanks,

6/10 一般般

Bryan

於 2024 年 2 月住了 3 晚
Management 於 2024年2月14日回覆
Dear Bryan, Thank you for the ratings.Thanks,

2/10 很糟糕

Ciji

於 2024 年 1 月住了 1 晚
Management 於 2024年2月14日回覆
Dear Ciji, Thank you for the rating, hope to see you again.Thanks,

4/10 不太好

Denise

情侶出遊
Disappointed that the pool and hot tub are being renovated- and not useable. Not available from December until March, approximately. These were listed on the hotel amenities. I would have selected a different hotel if I had been aware the pool and hot tub were not available. That’s part of what I was looking for when searching for a hotel.
於 2024 年 1 月住了 2 晚
Management 於 2024年2月14日回覆
Dear Denise, Thank you for review, even though it sounds like you did not read all the updates that were being done around the time of your stay. Hope you have a wonderful experience next time you visit.Thanks,

4/10 不太好

Andrew

不喜歡：整潔度
於 2024 年 1 月住了 1 晚
Management 於 2024年2月14日回覆
Dear Andrew, Thank you for the rating, hope to see you again.Thanks,

10/10 有夠讚

John

於 2024 年 1 月住了 2 晚
Management 於 2024年2月14日回覆
Dear John, Thank you for the perfect score, hope to see you again soon!Thanks,

4/10 不太好

John

喜歡：員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Management 於 2024年2月14日回覆
Dear John, Thanks for the ratings, hope to see you again.Thanks,

8/10 不錯哦

Kieth

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 12 月住了 1 晚
Management 於 2024年2月14日回覆
Dear Kieth, Thank you for the wonderful score, hope to see you again.Thanks,

8/10 不錯哦

Zane

情侶出遊
喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
Good experience with the room except there was hair in the bathroom.
於 2023 年 12 月住了 1 晚
Management 於 2024年2月14日回覆
Dear Zane, Thank you for the wonderful rating, and our apologies for our short comings. Hope to see you again!Thanks,

10/10 有夠讚

Chip

喜歡：整潔度、員工素質和設施服務
Clean room including the bathroom with a firm bed and a full breakfast
Management 於 2024年2月14日回覆
Dear Chip, Thank you for the perfect score and review, we hope to serve you again.Thanks,

8/10 不錯哦

William

喜歡：整潔度、員工素質和住宿環境和硬體
Management 於 2024年2月14日回覆
Dear William, Thank you for the great ratings, hope to see you again!Thanks,

10/10 有夠讚

Andrey

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Management 於 2023年12月13日回覆
Andrey, thank you for the perfect rating, see you again soon!Thanks,

6/10 一般般

Paula

情侶出遊
Homeless camp out in parking lot
於 2023 年 12 月住了 1 晚
Management 於 2023年12月5日回覆
Dear Paula, Thank you for your review, but person in review is an employee who is trying their best, but thank you for your insinuations.Thanks,

4/10 不太好

Christina

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Management 於 2024年2月14日回覆
Dear Christina, Thank you for the rating, hope to see you again.Thanks,

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Management 於 2024年2月14日回覆
Dear Daniel, Thank you for the perfect score, hope to serve you again.Thanks,

8/10 不錯哦

James

喜歡：整潔度、員工素質和住宿環境和硬體
went to use the jacuzzi and it was cold. very disappointing!
於 2023 年 11 月住了 1 晚
Management 於 2023年11月29日回覆
Dear James,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Very sorry to find you found the jacuzzi cold, rest assured that we will look into this matter. Please visit us again soon!Thanks,

6/10 一般般

MICHELE，EAST WENATCHEE

親子旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
The indoor pool was too cold & the hot tub was barely 75°
於 2023 年 11 月住了 1 晚
Management 於 2023年11月28日回覆
Dear Michele,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Fortunately our pool temp is set to 80 degrees and hot tub to 104 degrees year round. Please visit us again soon!Thanks,

2/10 很糟糕

Michael

I made a mistake, booked it on the wrong date and then found out it was non-refundable even though I had the damn insurance you guys should make it more apparent when things are going to be nonrefundable
於 2023 年 11 月住了 1 晚
Management 於 2023年11月28日回覆
Dear Michael,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Unfortunately this sounds like more of a compliant against the 3rd party, not the hotel, but thank you for your review.Thanks,

8/10 不錯哦

Dennis

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The front desk was easy access, the room was neat and clean. Hot breakfast was awesome!
於 2023 年 11 月住了 1 晚
Management 於 2023年11月27日回覆
Dear Dennis, Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon! Thanks,

8/10 不錯哦

Nell

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and convenient, with a nice breakfast spread in the morning. Pet friendly, although they charge an additional fee. Close to downtown restaurants and lots of easy parking.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月27日回覆
Dear Nell, Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon! Thanks,

8/10 不錯哦

John

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was clean, bed was comfortable. Neighboring rooms were only occasionally noisy (loud bumps and such). But never noisy in any way that I felt was out of the ordinary for any hotel I've ever stayed in. I'd stay there again.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月28日回覆
Dear John,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Thanks,

6/10 一般般

Charles

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Was ok
於 2023 年 11 月住了 1 晚
Management 於 2023年11月21日回覆
Dear Charles, Thank you for the review.Cheers!

10/10 有夠讚

Starlene

於 2023 年 11 月住了 2 晚
Management 於 2023年11月22日回覆
Starlene, thank you for the perfect score. See you soon! Thanks,

10/10 有夠讚

Natalie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The gal who checked is in was quite nice and helpful. Rooms were okay. It was quiet.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月21日回覆
Dear Natalie,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Thanks,

10/10 有夠讚

GWENN

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, super clean, great breakfast.
於 2023 年 11 月住了 2 晚
Management 於 2023年11月21日回覆
Dear Gwenn,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Thanks,

8/10 不錯哦

Ryan

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
We didn't like finding a pair of women's bloody underwear in top drawer of dresser. Employee from front desk came to clean up and I asked for discount for inconvenience. I was told that manager was not available for that kind of request. This is the reason for 1 star
於 2023 年 11 月住了 2 晚
Management 於 2023年11月21日回覆
Dear Ryan, We are very sorry for the inconvenience. We will ensure nothing like this ever happens again.Thanks,

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Management 於 2023年11月14日回覆
Dear John,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Thanks,

6/10 一般般

Audrey

家庭旅遊
Pool is way too cold. Need to turn up the heat. On top of that they have a big fan blowing towards the pool making it even colder. Very unpleasant. I expressed my concern and the employee was unwilling to do anything.
於 2023 年 11 月住了 2 晚
Management 於 2023年11月14日回覆
Dear Audrey, Thank you for taking the time to write a review about your experience with us. Our pool is set to 80 degrees year round, and currently getting prepped for some face lifts, hence the fan blowing air towards the pool. We hope to see you again.Thanks,

10/10 有夠讚

Virginia

於 2023 年 11 月住了 2 晚
Management 於 2023年11月14日回覆
Virginia, thank you for the perfect score!Thanks,