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OYO 林代爾泰勒飯店的評分

2 out of 5
OYO 林代爾泰勒飯店
2828 West Northwest Loop 323, Tyler, TX

評論

5.6
10 分，有夠讚；257 則評論中有 43 則" "
8 分，不錯哦；257 則評論中有 48 則" "
6 分，一般般；257 則評論中有 43 則" "
4 分，不太好；257 則評論中有 39 則" "
2 分，很糟糕；257 則評論中有 84 則" "

5.8/10

整潔度

6.2/10

員工素質

4.8/10

設施服務

5.4/10

住宿環境和硬體

5.2/10

環保程度

評論

10/10 有夠讚

Alexander

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The friendly staff went above and beyond to ensure a comfortable stay.
於 2024 年 4 月住了 1 晚

6/10 一般般

Tai

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The property is run down. Floor carpet is old and smelly.
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Mary

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
One manager lady rude. And we ask no room service and still come in and walk pass us
於 2024 年 3 月住了 1 晚

4/10 不太好

Terri

情侶出遊, 商務旅客
不喜歡：設施服務
When you check in you also have to put a deposit down beside the cost of the room. The room deodorizer smells terrible. The front office is junky
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Kaleb

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great service very accommodating

8/10 不錯哦

Pat

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We enjoyed our stay
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Me

情侶出遊, 家庭旅遊
不喜歡：員工素質和設施服務
Upon checkout the front desk lady accused me of having additional unauthorized guest because I had someone come early to pick up my belongings. She was was very loud and disrespectful
於 2024 年 2 月住了 1 晚

6/10 一般般

Anthony

喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
It,s Texas
The staff are excellent warm and friendly couldn't ask for better, my room was clean fresh linen, but the property could use better upkeep,
於 2023 年 12 月住了 1 晚

4/10 不太好

Bonita

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Thee owners.. wife was very rule and accused me of taking towels that i didn't do... and she was questioning me if i a male friend in the room with me she said heard a man's voice not true
於 2023 年 11 月住了 1 晚
Barbara 於 2024年1月22日回覆
Sorry for the unpleasant experience you had with us. Bonita! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

8/10 不錯哦

Larry

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable
於 2023 年 11 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was just what I needed. Business travel at a very good price.
於 2023 年 9 月住了 1 晚
Eva 於 2023年10月13日回覆
Hi, Michael! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

4/10 不太好

david

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This place needs a major renovation
於 2023 年 9 月住了 2 晚
Eva 於 2023年10月13日回覆
Hi, David! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 很糟糕

JaMozyia

不喜歡：住宿環境和硬體
THEY RUBBED ME!!!!
THEY ROBBED ME!!!! Idk what the issue was but I get there on Thursday night, the people that was doing me off let their dog out to use the restroom before they left and the men wouldn’t open the door for me telling me he can turn down service for any reason. I tried to explain that they wasn’t with me but he ignored me. After awhile he told me they was going to refund my money back, Soo I had to walk off to find somewhere to stay. The next day they all took the money me. I walked back over from super 8, (great place by the way, lovely service) the last I spoke with was nice and told me they was going to refund my money back, I wait the 24 hours and still no money so on Saturday I call their customer service, the THEY WERE RUDE AS HELL. But they said they’ll give me a call back in 24 hours(no for a second time), and here it is Monday and still no money or call back.
於 2023 年 8 月住了 3 晚
Eva 於 2023年9月11日回覆
Hi, Jamozyia! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

10/10 有夠讚

Victor

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice service owners very friendly plus big truck parking
於 2023 年 8 月住了 2 晚
Dewi 於 2023年9月11日回覆
That is great to hear, Victor! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

2/10 很糟糕

LaMichael

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
It was very junky there were whole toilets and mattresses sitting outside of rooms and it smelled awful
於 2023 年 7 月住了 1 晚
Eva 於 2023年9月11日回覆
Hi, Lamichael! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

4/10 不太好

Charlie

商務旅客
喜歡：員工素質
不喜歡：整潔度
Don’t stay
The service was wonderful. But there was so much wrong with my room for starters I paid for a king bed but only got a full size bed.
於 2023 年 6 月住了 1 晚
Maria 於 2023年6月21日回覆
Sorry for the inconvenience, Charlie! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

2/10 很糟糕

Hugo

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
When I arrive and make the payment, he asks me for a 50dlr deposit, I pay with my card and the next day I find out that my 50dlr deposit is returned to me in 10 to 15 days
於 2023 年 6 月住了 1 晚
Barbara 於 2023年6月21日回覆
Sorry for the inconvenience, Hugo! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

8/10 不錯哦

Carroll

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 5 月住了 1 晚
Ava 於 2023年5月31日回覆
Hey, Carroll! Thanks for making our day by your charming words. Glad you liked our services. Regards, Lisa

4/10 不太好

Antoniyo

不喜歡：整潔度
There were bedbugs
於 2023 年 5 月住了 2 晚
Ammy 於 2023年5月24日回覆
Hi, Antoniyo! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 很糟糕

Patricia

不喜歡：整潔度、員工素質和住宿環境和硬體
THIS HOTEL THAT I PAID FOR WAS CLOSED DOWN YET YALL ARE RIPPING PEOPLE OFF AND TAKING THEIR MONEY ONLINE! YALL OWE ME A REFUND
於 2023 年 5 月住了 1 晚
Barbara 於 2023年5月18日回覆
Hi, Patricia! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 很糟糕

Ryan，Salem

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
ASTONISHINGLY TERRIBLE! In my 49 years and many travels, I've never stayed in a worse hotel. I called to let the desk know I'd be arriving late and was assured they were open 24 hours, but upon arriving around midnight the building was dark and all doors were locked, the night bell was non-functional, the ancient paging phone didn't work either, and I ended up pounding on the glass lobby doors for several minutes until someone wandered out to check me in. The lobby, by the way, is permanently closed even during the daytime hours and you can only check in/out through a plexiglass window despite what the online pictures showed! The bedroom decor hadn't been touched since sometime in the 1980s (peeling wallpaper, ancient furniture), the pillows were thin, and the towels both thin and tiny. The floor was somewhat dirty (not terrible, but not clean). The worst part was the pool, which was jet black with algae growth and clearly hadn't been maintained in many years! You couldn't pay me to stay there again. Surely there is some sort of state licensing or minimum standards or something right? This place FAILS, horrifically. AVOID AT ALL COSTS, just sleep in your car.
Rosy 於 2023年5月18日回覆
Hi, Ryan! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Rosy

2/10 很糟糕

markell

商務旅客, 親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Roaches
於 2023 年 4 月住了 4 晚

10/10 有夠讚

steven

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quick pleasant night in Tyler.
Clean and dependable, comfortable, and friendly hotel. This is a very well priced and always improving property that is the nicest in this area.
於 2023 年 3 月住了 1 晚
Lisa 於 2023年4月1日回覆
Heartfelt gratitude for sharing this, Steven! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Lisa

6/10 一般般

MICHAEL

喜歡：整潔度和客房舒適度
於 2023 年 3 月住了 1 晚
Lisa 於 2023年4月1日回覆
Hi, Michael! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 很糟糕

Pavel

不喜歡：整潔度、設施服務和住宿環境和硬體
I was bitreb bybnedbugs that was a horrific experience and have to put all of my things in a bag and gas the bugs upon my return
於 2023 年 3 月住了 1 晚
Eva 於 2023年3月15日回覆
Hi, Pavel! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 很糟糕

Alexis

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 1 晚
Ammy 於 2023年2月14日回覆
Hi, Alexis! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 不錯哦

maribell

於 2023 年 1 月住了 7 晚
Ammy 於 2023年2月14日回覆
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah.

2/10 很糟糕

Carolyn

團體旅遊
不喜歡：住宿環境和硬體和客房舒適度
Horrible night desk help!
I paid for the 2 night stay in advance and informed the hotel a friend would check in before me. The desk clerk not only charged my friend's debit card for the room and DEMANDED her pin number (which she would not give) but checked her into a king instead of a double. The also REQUIRE a $50 CASH deposit. My friend could barely hear the clerk and she would not open the door nor get close to the hole in the window to speak. When my friend tried to show the reservation on an e.mail on her phone to prove it was already paid the clerk would not look at it. Not knowing what to do, she just paid for the room. Then refunded her money on a seperate transaction without informing her nor returning her ID. Finally got the room changed but screamed at my friend because she had placed a can in the trash. She never touched the bed or anything else in the room. The clerk had also taken her driver's DL for identification which we retrieved 2 days later. We finally got everything resolved with the day manager who was extremely helpful but it was a horrible experience for a couple of senior citizens. The room was clean but smelled like smoke. I dont usually pick a room this cheap but we only going to be there 8 hrs each night. NEVER AGAIN
於 2022 年 12 月住了 2 晚
Ammy 於 2022年12月27日回覆
Hi, Carolyn! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

8/10 不錯哦

Sean

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Exactly what you would expect for the price
於 2022 年 11 月住了 6 晚
Ammy 於 2022年12月1日回覆
Hi, Sean! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 很糟糕

Ashley

不喜歡：整潔度、員工素質和住宿環境和硬體
Lots of roaches in the room.
於 2022 年 11 月住了 1 晚
Ava 於 2022年12月22日回覆
Hi, Ashley! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead Regards, Ava

2/10 很糟糕

Mathew

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 1 晚
Ammy 於 2022年11月19日回覆
Hi, Mathew! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah

2/10 很糟糕

真實旅客

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was not clean at all, and management was rude.
於 2022 年 11 月住了 7 晚
Ammy 於 2022年11月23日回覆
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 不錯哦

Christopher

於 2022 年 10 月住了 1 晚
Ammy 於 2022年11月4日回覆
Thanks for the positive rating, Christopher! Hope to welcome you again soon. Regards, Noah

4/10 不太好

Terry

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The lobby never opened. There was no breakfast or coffee as the website suggested. It appears that a family may be using the lobby as living quarters as it had people in there and looked lived in. Requested non-smoking but the bathroom filled with cigarette smoke every time you closed the door. Dryer didnt work. There was a lot of trash lying around outside of the main office towards the pool area which was surrounded by overgrown and unkept shrubberies. There were people sitting on the bach stairs smoking pot. Front door was damaged on the inside like it had been busted in. There are several places around it and all were better maintained on the exterior than this location. I would not recommend this location as others nearby are similarly priced and have open lobbies.
於 2022 年 10 月住了 2 晚
Ava 於 2022年10月19日回覆
Hi, Terry! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

6/10 一般般

Angela

情侶出遊
喜歡：員工素質
Staff was great, need was hard, roaches in rooms
於 2022 年 10 月住了 1 晚
Ava 於 2022年10月19日回覆
Hi, Angela! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 一般般

Franklyn

不喜歡：員工素質
Only if really tight on money
This hotel is not handicap accessible. They have not restarted their breakfast since covid. The bed was comfortable. The AC was set to 60 but the room never got that cold. Room was clean. The area that this hotel is located in has reputation for being crackhead corner.
於 2022 年 9 月住了 2 晚
Eva 於 2022年10月2日回覆
Hi, Franklyn! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

2/10 很糟糕

Michael

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
AVOID THIS HOTEL
Do not recommend you book this property. Their Lobby is closed so no Continental Breakfast. You have to talk to the staff through a glass window. No coffee service in the room. The pool was closed and looked like a swamp. The vending area was boarded up on 2nd floor. No ice on 1st floor (machine was out of ice). Mattresses piled up in hallway. Trash everywhere. Management un-cooperative
於 2022 年 8 月住了 1 晚

4/10 不太好

pamler

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
. .
於 2022 年 8 月住了 1 晚

2/10 很糟糕

Leanor

不喜歡：員工素質和客房舒適度
於 2022 年 7 月住了 1 晚
Arthur 於 2022年8月19日回覆
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

8/10 不錯哦

Tina

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel good service
於 2022 年 7 月住了 1 晚
Jon 於 2022年8月17日回覆
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

2/10 很糟糕

Max

於 2022 年 7 月住了 1 晚

2/10 很糟糕

mahmoud

商務旅客
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Very dirty
The hotel is veryvdirty with dead roaches on the floor
於 2022 年 6 月住了 1 晚
Simon 於 2022年7月10日回覆
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

4/10 不太好

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Pool was green and no breakfast was available
於 2022 年 6 月住了 1 晚
Simon 於 2022年7月10日回覆
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 很糟糕

Londyn

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotels.com Stole My Money with the Help of OYO
Arrived at 3am after driving 12 hours. When the lady woke up and came to the window, she said i didnt have a reservation, when I showed her my reservation confirmation, she said," well, i can refuse service to anyone, and I'm refusing service to you." And she walked away. Went across the street to another motel and contacted Hotels.com for a refund. They said they had to talk to the hotel to process the refund. They called for an hour with no answer amd finally got someone but they said the woman who cancelled my reservation wouldnt come to the phone. Basically, hotels.com has stolen my money for a reservation they apparently never forwarded to the hotel and the hotel wouldnt honor.
於 2022 年 6 月住了 1 晚
Jane 於 2022年6月23日回覆
Hi, Londyn! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

8/10 不錯哦

Janet

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
The rooms were roomy and clean. The pool was filthy but if you don't swim it's not a problem. The front desk clerk was very nice!
於 2022 年 5 月住了 1 晚
Simon 於 2022年6月23日回覆
Thanks for the positive rating, Janet! Hope to welcome you again soon. Regards, Simon

6/10 一般般

Henry

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
於 2022 年 5 月住了 1 晚

4/10 不太好

Michael

商務旅客
喜歡：整潔度
不喜歡：住宿環境和硬體
Nope, no way....
Hotel not like pictures, except for inside room. Parking lot had multiple tweekers walking around. Was asked by questionable lady's if i would like a "date". Front desk is a small prison like window to which you cant hear the employee inside. All night there was loud music in the parking lot coming and going. Swimming pool was a very beautiful dark shade of green. I would not recommend staying here
於 2022 年 5 月住了 1 晚
Simon 於 2022年6月29日回覆
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

6/10 一般般

真實旅客

家庭旅遊
喜歡：客房舒適度
不喜歡：整潔度和住宿環境和硬體
Blah
Arrived at the motel and the photos did not reflect the property’s actual condition. The motel is old and needs a complete renovation. The shower head was unusually low and the water temperature was warm at best, didn’t get hot. Towels were old so we purchased towels from the local Walmart. A section of the outside corridor was crowded with old mattresses and had an odor. However, the motel had outside lighting. The bed was unexpectedly comfortable.
於 2022 年 4 月住了 2 晚
Ammy 於 2022年5月14日回覆
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 有夠讚

Robert

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Great price
於 2022 年 5 月住了 3 晚
jan 於 2022年5月8日回覆
Hi, Robert! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!