在app上订的含早可取消,入住的时候被告知无早并被莫名其妙加了床,好订网客服说我就是这样订的,是不是预定时每一步还要截屏为证?
I ordered with breakfast, but when we goto the hotel they told me without breakfast, and also add a bed without my order. When I called hotels.com they told me that is what I ordered. Does it mean I need screenshots every step when I order on hotels.com?