室內游泳池

多倫多約克維爾皇家索內斯塔飯店的評分

4 out of 5
多倫多約克維爾皇家索內斯塔飯店
220 Bloor Street West, Toronto, ON

評論

9.2

太棒了

10 分,有夠讚;1143 則評論中有 780 則" "
8 分,不錯哦;1143 則評論中有 242 則" "
6 分,一般般;1143 則評論中有 63 則" "
4 分,不太好;1143 則評論中有 38 則" "
2 分,很糟糕;1143 則評論中有 20 則" "

9.4/10

整潔度

9.2/10

員工素質

8.8/10

設施服務

9.2/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

chang

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 1 晚
The Yorkville Royal Sonesta Hotel 於 2021年6月28日回覆
Thank you for such stellar rating. Stay safe and we look forward to your speedy return.

10/10 有夠讚

Aline

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Spacious and immaculate room. Bed and pillows were extremely comfortable. Many good dining options within a short walk. The breakfast at the hotel was delicious. Ordered from a menu and not buffet style.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

FARHANA

商務旅客, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
We had a great stay. No issues other than the internet which was intermittent and made work and entertainment for the kids abit frustrating. Other rhan that, we had no issues.
於 2024 年 4 月住了 2 晚

6/10 一般般

Joseph

家庭旅遊
Could’ve been clean and some staff could been nicer
於 2024 年 4 月住了 1 晚
Roxanne Choliy 於 2024年4月29日回覆
Dear Joseph,Thank you for sharing your feedback with us regarding your recent stay. We're sorry to hear that your experience did not meet your expectations.We apologize for any lapses in cleanliness and for any interactions with our staff that did not meet our usual standards of friendliness and professionalism.We take your comments seriously and will address them with our team to ensure that similar issues do not occur in the future.Thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Sandra

情侶出遊
Enjoyed our stay
於 2024 年 4 月住了 2 晚
Roxanne Choliy 於 2024年4月29日回覆
Dear Sandra,We are delighted to hear that you enjoyed your stay with us!We can't wait to welcome you back for another great experience. If there's anything specific you'd like for your next visit, just let us know!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 不錯哦

Mr. David

家庭旅遊
喜歡:整潔度、員工素質和設施服務
The staff at front desk gave us a lovely suite facing south for my Moms birthday.Also lovely chocolate covered strawberries 👌 Beds were comfortable and water supplied. Water pressure a bit low. We arrived after 7 PM so no one to help with our baggage. In comparison to other properties the rate was reasonable, however its time for a refurbishment as carpets and marble floors need updating. Room service was excellent, but took quite a while. Overall a good experience 7/10.
於 2024 年 4 月住了 2 晚
Natasha 於 2024年4月25日回覆
Dear David,Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that our front desk staff were able to provide you with a lovely suite facing south for your mom's birthday celebration, along with the delightful chocolate-covered strawberries. We're pleased that you found the beds comfortable and appreciated the complimentary water, although we apologize for any inconvenience caused by the water pressure being lower than expected. Your comment regarding the lack of assistance with baggage upon your late arrival is duly noted, and we'll work to improve this aspect of our service.Regarding your observations about the need for refurbishment, we appreciate your feedback. We continually assess our property's condition and strive to maintain high standards. Your input will certainly be taken into consideration as we plan for future updates.We look forward to welcoming you back again!

10/10 有夠讚

Andrew

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location great service and awesome rooms
於 2024 年 4 月住了 1 晚
Natasha 於 2024年4月24日回覆
Dear Andrew,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our great location, excellent service, and awesome rooms during your stay with us.We truly appreciate your feedback and your recommendation. We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,

10/10 有夠讚

Charles Edward,Northfield

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It's a good property, friendly staff, good bar and restaurant, and close to the ROM.
於 2024 年 4 月住了 3 晚
Roxanne Choliy 於 2024年4月28日回覆
Dear Charles Edward,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us, especially our friendly staff, bar & restaurant, and proximity to the ROM.We hope to welcome you back soon for another wonderful experience.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Munteanu

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really good place. Excellent restaurant, bar and pool for kids. Staff is really nice and friendly..
於 2024 年 4 月住了 1 晚
Roxanne Choliy 於 2024年4月22日回覆
Dear Munteanu,Thank you for sharing your feedback with us! We're thrilled to hear that you had a great experience during your stay.We're delighted that you enjoyed our excellent restaurant, bar, and pool. It's also wonderful to know that you found our staff to be nice and friendly. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

James

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff. Very friendly. Good food. Nice room. Great location. Cheapest hotel in area.
於 2024 年 4 月住了 1 晚
Roxanne Choliy 於 2024年4月22日回覆
Dear James,Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay with us.We're delighted that you found our staff to be friendly, enjoyed the good food, and liked your room. It's also fantastic to know that you appreciated our great location.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 不錯哦

Wendy,La Jolla

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice and clean hotel in downtown Toronto and very centrally located. For the price point at this location, it's a good choice. The restaurant staff and food is quite good as are the hotel staff. Gym facilities, while small and a bit dated was decent enough. Indoor pool was a bonus for me.
於 2024 年 4 月住了 5 晚
Roxanne Choliy 於 2024年4月22日回覆
Dear Wendy,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel and found it to be nice, clean, and appreciated our prime location.We're glad that you enjoyed the restaurant staff and food. It's great to hear that you found our gym facilities satisfactory and that you enjoyed the indoor pool. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Jason

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Roxanne 於 2024年4月17日回覆
Dear Jason,We are so happy you had a great stay with us. We look forward to welcoming you back again!

10/10 有夠讚

Geoffrey

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel - recommend!
於 2024 年 4 月住了 5 晚
Roxanne Choliy 於 2024年4月15日回覆
Dear Geoffrey,We are pleased to know that you've enjoyed your stay and thank you for choosing our hotel.We are looking forward to welcome you back soon!Best regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Susan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff made us feel very welcome. Downtown Toronto is expensive. This sort of trip is a luxury for my elderly mother and myself. Sonesta made the indulgence worth it in every way. Super comfortable beds and room. Great view from our window. Perfect location as we saw a show across the street at Koerner Hall. Good food and excellent service in Signature restaurant. Valets had good tips about how to handling driving and parking in the centre of the city. We felt taken care of.
於 2024 年 4 月住了 2 晚
Roxanne Choliy 於 2024年4月16日回覆
Dear Susan,We are so happy to hear that you've enjoyed your stay with us!We are pleased to know that you've liked the service from our team, the amenities of the hotel as well as our prime location.Thank you for choosing our hotel and we are looking forward to welcoming you back.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Andrew

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love this hotel great location and great staff
於 2024 年 4 月住了 2 晚
Roxanne Choliy 於 2024年4月15日回覆
Dear Andrew,Thank you for your wonderful review! We're thrilled to hear that you love our hotel, especially our great location and staff.We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future!Best regards,Roxanne CholiyGuest Relations Manager

4/10 不太好

Umedjon,Mcmasterville

情侶出遊
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
I couldn't sleep. Heard water running through the pipes throughout the night. Doormans are always inside the building, chatting, counter service is not pro-active. Room seemed old and shower door doesn't close properly.
於 2024 年 4 月住了 1 晚
Roxanne Choliy 於 2024年4月15日回覆
Dear Umedjon,Thank you for taking the time to share your feedback with us. We're deeply sorry to hear about the issues you experienced during your stay.We apologize for any inconvenience caused by the noise and will address the issue with our engineering team to ensure it is resolved promptly.Additionally, we appreciate your feedback regarding our staff's attentiveness and the condition of your room. Rest assured, we will review these concerns with our team to ensure that we provide proactive and attentive service, and we will address any maintenance issues to maintain the quality of our accommodations.We value your feedback as it helps us improve our services and facilities to better meet the needs of our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Teresa

喜歡:整潔度、員工素質和住宿環境和硬體
Very comfortable and clean!
於 2024 年 4 月住了 2 晚
Natasha 於 2024年4月14日回覆
Dear Teresa,We are pleased to hear you had a great stay with us. We look forward to welcoming you back again!

10/10 有夠讚

Miranda

情侶出遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel in the perfect location. Right across from the Rom museum. Hotel staff was super friendly and helpful.
於 2024 年 1 月住了 1 晚
Natasha 於 2024年4月14日回覆
Dear Miranda,We are pleased to hear you had a great stay with us. We look forward to welcoming you back again!

4/10 不太好

Sam

情侶出遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Outrageously overpriced
於 2024 年 4 月住了 2 晚
Roxanne Choliy 於 2024年4月9日回覆
Dear Sam,Thank you for sharing your feedback with us.We're very sorry to hear that your experience with us did not meet your expectations. We apologize for any inconvenience. We hope to have a chance to welcome you back in the future for a more pleasant stay! Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Yvon

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Helpful staff and great rooms Will definitely come again
於 2024 年 4 月住了 1 晚
Roxanne Choliy 於 2024年4月8日回覆
Dear Yvon,Thank you for sharing your feedback with us! We're thrilled to hear that you found our staff helpful and enjoyed our great rooms. We can't wait to welcome you back for another enjoyable stay!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Zhen

於 2024 年 4 月住了 3 晚
Roxanne Choliy 於 2024年4月28日回覆
Dear Zhen,We are pleased to know you've enjoyed your stay with us!We are looking forward to welcome you back soon!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Laura,Ottawa

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super comfy clean hotel with great dining options and had a pool and gym!
於 2024 年 4 月住了 2 晚
Roxanne Choliy 於 2024年4月8日回覆
Dear Laura,Thank you for your fantastic review! We're delighted to hear that you found our hotel super comfy and clean, and that you enjoyed our great dining options, as well as our pool and gym facilities. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Andrew

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Roxanne Choliy 於 2024年4月9日回覆
Dear Andrew,Thank you for choosing our hotel and we are looking forward to welcome you back soon!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 不錯哦

Denise

於 2024 年 4 月住了 1 晚
Roxanne Choliy 於 2024年4月28日回覆
Dear Denise,Thank you for choosing our hotel.We look forward to the opportunity to welcome you back!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Denise

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome location for visiting U of T students! Nice rec room and sauna!
於 2024 年 3 月住了 3 晚
Roxanne Choliy 於 2024年4月7日回覆
Dear Denise, Thank you for your wonderful review! We're thrilled to hear that our hotel's location was perfect for your visit to U of T. We're also delighted that you enjoyed our amenities, including our gym, pool and sauna. We hope to welcome you back again for another great stay!Sincerely, Roxanne Choliy Guest Relations Manager

10/10 有夠讚

Derek,Tillsonburg

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Roxanne Choliy 於 2024年4月7日回覆
Dear Derek,Thank you for choosing our hotel and we look forward to welcome you back in the future!Sincerely,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Melissa

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property, friendly staff.
於 2024 年 3 月住了 4 晚
Roxanne Choliy 於 2024年4月3日回覆
Dear Melissa,Thank you for your kind words! We're thrilled to hear that you enjoyed our beautiful property and found our staff to be friendly. We hope to have the pleasure of welcoming you again soon!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 不錯哦

Brianne

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely and breakfast was amazing, the room was wonderful for working from
於 2024 年 3 月住了 2 晚
Roxanne Choliy 於 2024年4月2日回覆
Dear Brianne,Thank you for your kind words! We're delighted to hear that you enjoyed your stay and found our breakfast to be amazing. It's fantastic to know that your room provided a wonderful environment for working from.We appreciate your feedback and hope to have the pleasure of welcoming you back for another delightful experience in the future.Warm regards,Roxanne CholiyGuest Relations Manager

8/10 不錯哦

Rachael

喜歡:員工素質、設施服務和住宿環境和硬體
It was great in every way, but I did find the mattress a little too hard.
於 2024 年 3 月住了 2 晚
Natasha 於 2024年4月14日回覆
Dear Rachael,We are pleased to hear you had a great stay with us. We look forward to welcoming you back again!

10/10 有夠讚

Jillian

於 2024 年 3 月住了 3 晚
Roxanne Choliy 於 2024年4月22日回覆
Dear Jillian,Thank you for sharing your feedback with us!We appreciate you choosing our hotel.Warm regards,Roxanne CholiyGuest Relations Manager

8/10 不錯哦

Frans

情侶出遊
Fabulous location, helpful staff.
於 2024 年 3 月住了 3 晚
Roxanne Choliy 於 2024年4月2日回覆
Dear Frans,Thank you for your kind review. We're thrilled to hear that you enjoyed our fabulous location and found our staff to be helpful during your stay.We are looking forward to welcome you back for another exceptional stay.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Lana

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent customer service, people working there are wonderful! Thank you!!!
於 2024 年 3 月住了 1 晚
Roxanne Choliy 於 2024年4月2日回覆
Dear Lana,Thank you for your kind words! We're thrilled to hear that you experienced excellent customer service during your stay with us.Your appreciation means a lot to us, and we'll be sure to pass on your compliments to our staff. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Andrew

喜歡:整潔度、員工素質和住宿環境和硬體
Great location and great rooms
於 2024 年 3 月住了 2 晚
Roxanne Choliy 於 2024年4月7日回覆
Dear Andrew, We appreciate your feedback and we are pleased to know you've enjoyed our prime location as well as the rooms at the hotel.Sincerely, Roxanne Choliy Guest Relations Manager

10/10 有夠讚

Karen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved it all!
於 2024 年 3 月住了 2 晚
Roxanne Choliy 於 2024年3月31日回覆
Dear Karen,Thank you for sharing your feedback with us!We are pleased to know that you've enjoyed your stay at The Yorkville Royal Sonesta!We are looking forward to welcoming you back soon.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

James Clark

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location is familiar and taxis can find it easily.
於 2024 年 3 月住了 2 晚
Natasha 於 2024年3月30日回覆
Dear James Clark,Thank you so much for taking the time to leave us such a lovely review! We're thrilled to hear that you found our rooms beautiful and our staff friendly and courteous. Providing exceptional service and comfortable accommodations are our top priorities, and it's wonderful to know that we succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back to our hotel in the future for another wonderful stay.Warm regards,

10/10 有夠讚

Manjote

於 2024 年 3 月住了 1 晚
Roxanne Choliy 於 2024年4月22日回覆
Dear Manjote,Thank you for sharing your experience with us!We are looking forward to welcome you back.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Mark,North Vancouver

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location, friendly staff, would recommend
於 2024 年 3 月住了 3 晚
Natasha 於 2024年3月30日回覆
Dear Mark,Thank you for your positive review! We're delighted to hear that you had a great stay with us and that you would consider returning in the future. We look forward to welcoming you back soon!

10/10 有夠讚

Candy

喜歡:整潔度、員工素質和住宿環境和硬體
Amazing for its price!
於 2024 年 3 月住了 4 晚
Roxanne Choliy 於 2024年3月28日回覆
Dear Candy,We are very happy to know you've had a great stay with us! Thank you for choosing our hotel and we are looking forward to welcome you back!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Mario

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful staff and amenities.
於 2024 年 3 月住了 1 晚
Roxanne Choliy 於 2024年3月27日回覆
Dear Mario,Thank you for your recent stay at our hotel and for taking the time to share your feedback. We're delighted to hear that you found our staff wonderful and enjoyed our amenities.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Eric

家庭旅遊
Overall great hotel and experience.
於 2024 年 3 月住了 2 晚
Roxanne Choliy 於 2024年3月27日回覆
Dear Eric,Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you had a great experience with us.We look forward to welcoming you back on your next visit.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Devin

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms were clean and cozy. Wonderful staff, from the valet, front desk, waitstaff to the housekeeping. Starbucks and subway right around the corner. If you have the option to add breakfast for a price, add it, it’s very good and worth it in my opinion. Pool was nice, but there were swimming lessons going on which was a little weird, considering the pool is so small. Would definitely stay again.
於 2024 年 3 月住了 3 晚
Roxanne Choliy 於 2024年3月27日回覆
Dear Eric,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay and found our rooms clean and cozy.It's wonderful to hear that our team made a positive impression on you. We appreciate your feedback regarding breakfast and are glad to hear that you found it worth adding to your stay.We apologize for any inconvenience caused by the swimming lessons in the pool. We'll certainly look into this to ensure a better experience for our guests in the future.We look forward to welcoming you back on your next visit.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Dave

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location was great for our visit
於 2024 年 3 月住了 2 晚
Natasha 於 2024年3月26日回覆
Dear Dave,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you found our location to be great for your visit. We strive to offer a convenient and accessible location for all our guests, and we're delighted that it met your expectations.Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,

8/10 不錯哦

Mark

於 2024 年 3 月住了 2 晚
Roxanne Choliy 於 2024年4月14日回覆
Dear Mark,Thank you for choosing to stay with us.We are looking forward to welcoming you back in the future.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Yingzhe

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My family and I appreciate out staying in the hotel.
於 2024 年 3 月住了 2 晚
Roxanne Choliy 於 2024年3月25日回覆
Dear Yingzhe,Thank you for choosing to stay with us! We're thrilled to hear that you and your family enjoyed your time at our hotel. We hope to have the pleasure of welcoming you back!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Gregory

商務旅客
喜歡:整潔度和員工素質
The staff was 11/10
於 2024 年 3 月住了 1 晚
Roxanne Choliy 於 2024年3月25日回覆
Dear Gregory,Thank you so much for your kind words! We're thrilled to hear that our staff exceeded your expectations during your stay. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

stacey

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The bed was very comfortable and great pillows
於 2024 年 3 月住了 1 晚
Roxanne Choliy 於 2024年3月25日回覆
Dear Stacey,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the comfort of our bed and pillows during your stay. We hope to have the pleasure of welcoming you back for another pleasant stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Jen

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Well appointed, accommodating staff, comfortable room and extremely well located. One minor comment is to ensure there are enough amenities in the room for the number of occupants on the reservation to avoid repeated requests for additional mugs, robes, towels, etc. Great stay! Thank you.
於 2024 年 3 月住了 1 晚
Roxanne Choliy 於 2024年3月24日回覆
Dear Jen,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your overall stay, service from our staff as well as our prime location.We apologize for any inconvenience caused by the shortage of amenities in your room. Your feedback is valuable, and we will certainly review our processes to ensure that each room is sufficiently stocked with amenities.It was a pleasure to have you with us, and we hope to welcome you back for another great stay in the future.Warm regards,Roxanne CholiyGuest Relations Manager

8/10 不錯哦

Cameron

情侶出遊
喜歡:整潔度和員工素質
A few small details needed attention. Minibar wouldn’t open had to deliver a new fridge, battery on safe needed to be replaced, all the channels on the TV didn’t work. Overall great experience. People were great and attentive.
於 2024 年 3 月住了 2 晚
Roxanne Choliy 於 2024年3月24日回覆
Dear Cameron,Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall great experience during your stay with us and that our team was attentive to your requests.However, we apologize for the inconvenience you experienced with the amenities in the room. Please rest assured that your comments have been shared with our engineering team to ensure that these issues are promptly addressed.We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 有夠讚

Andrew

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location and very comfortable rooms
於 2024 年 3 月住了 2 晚
Natasha 於 2024年3月23日回覆
Dear Andrew,We are so thrilled to hear you enjoyed your stay and the location fit perfect!We look forward to welcoming you back again!

10/10 有夠讚

Christopher

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel, well maintained and modern. Great lounge, good food, across the street from Royal Ontario Museum and Royal Conservatory of Music. Close to subway and street car. Second time there.
於 2024 年 3 月住了 1 晚
Natasha 於 2024年3月23日回覆
Dear Christopher,We are so pleased to hear you had a great stay with us. It is great to know the location served the purpose of your stay and we look forward to welcoming you back once again!