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多倫多東拉迪森飯店的評分

3.5 out of 5
多倫多東拉迪森飯店
55 Hallcrown Pl, Toronto, ON

評論

6.4
10 分，有夠讚；1000 則評論中有 102 則" "
8 分，不錯哦；1000 則評論中有 317 則" "
6 分，一般般；1000 則評論中有 296 則" "
4 分，不太好；1000 則評論中有 173 則" "
2 分，很糟糕；1000 則評論中有 112 則" "

6.8/10

整潔度

7.0/10

員工素質

3.0/10

設施服務

6.0/10

住宿環境和硬體

評論

8/10 不錯哦

Yaozhen

喜歡：整潔度、員工素質和客房舒適度
网速有待提高
酒店位置还不错 旁边有中国超市和吃饭的地方 但是酒店网速时好时坏 大多数情况下网速非常慢 不利于办公
於 2018 年 9 月住了 1 晚
David Strong Front Office Manager 於 2018年9月18日回覆
Thank you for taking the time to review our property. We are glad that you enjoyed your stay. We hope to see you again.

6/10 一般般

Santo

6/10 一般般

真實旅客

不喜歡：客房舒適度
Average stay
房間內部需要整修， 電話不通

6/10 一般般

真實旅客

喜歡：整潔度
满意

6/10 一般般

真實旅客

喜歡：整潔度
满意

6/10 一般般

Li，canada

不喜歡：住宿環境和硬體和客房舒適度
满意
满意

8/10 不錯哦

Freddy

喜歡：整潔度和客房舒適度

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
impolite front-desk ladies(nightime), since room card problem, asked her to chk , she thrown back the card after reset.

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
Overall the hotel is good..
Location is good that it is close to 401 & Victoria Park.

6/10 一般般

pinpin，macao

價格尚可 距動物園近
用餐價過高

2/10 很糟糕

Susan

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Do not come near it
於 2018 年 8 月住了 7 晚
David Strong Front Office Manager 於 2019年1月28日回覆
Thank you for taking the time to review are hotel. We are sorry that you did not enjoy your stay.

2/10 很糟糕

Carol，Stayner Ontario

不喜歡：整潔度、員工素質和住宿環境和硬體
Property is now a refugee facility! Certainly not a hotel as before! Elevators, halls, lobby, full & being used as living facilities. Laundry & strollers everywhere. Hard to use elevators. Not happy with stay & cost. Rooms very rundown.
於 2018 年 12 月住了 1 晚
David Strong Front Office Manager 於 2018年12月11日回覆
Thank you for your candid review of the Radisson Toronto East. It is always a great disappointment to hear of a guest that was not satisfied with their stay. We are currently replacing all of elevators with the second of 3 nearing completion. We hope to see you once all are renovations are complete.

6/10 一般般

真實旅客

於 2018 年 11 月住了 1 晚
David Strong Front Office Manager 於 2018年11月26日回覆
We appreciate you taking the time to review the Radisson Hotel Toronto East. We hope to see you again soon.

6/10 一般般

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度
不喜歡：設施服務
Coffee service was not set up in the lobby, (Saturday and Sunday), restaurant and bar a little difficult to identify, outside door to them is locked from outside access, Laundry machines where the snack and ice machines would be is a little weird. The room was very clean and well appointed. Really quiet rooms for the most part.
於 2018 年 11 月住了 2 晚
David Strong Front Office Manager 於 2018年11月19日回覆
We appreciate you taking the time to review our property. We are sorry that you had a hard time accessing our restaurant. We are glad you found the room to be clean and well appointed. Hope to see you again soon.

2/10 很糟糕

TatianaWalker，Kitchener

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Very dirty, bathroom was not clean.... beds not comfortable at all. Never again
於 2018 年 11 月住了 1 晚
David Strong Front Office Manager 於 2018年11月18日回覆
Your feedback on the cleanliness of the bathroom is important to us. The true measure of an accommodation is during its busiest period, and it looks like we need to improve.

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The cost of the rooms do not reflect what you get. There are long stay families that live at the hotel. Kids running around everywhere and there was an awful scent as you walk into the hotel. I do not recommend this hotel to anyone especially not at the price per night. It’s probably similar to staying at a hostel.
於 2018 年 11 月住了 1 晚
David Strong Front Office Manager 於 2018年11月16日回覆
Thank you for your candid review of the Radisson Hotel Toronto East. It is always a great disappointment to hear of a guest hat was not satisfied with their stay.

4/10 不太好

Ben，Quebec

喜歡：員工素質
Refugies hotel... not good. People everywhere. Children running everywhere
於 2018 年 11 月住了 1 晚
David Strong Front Office Manager 於 2018年11月13日回覆
Thank you for your candid review of the Radisson Hotel Toronto East. It is always a great disappointment to hear a guest that was not satisfied with their stay.

4/10 不太好

jose，Montreal

不喜歡：整潔度、住宿環境和硬體和客房舒適度
bad bed conditions .. and odours really disgusting at any floor
於 2018 年 11 月住了 2 晚
David Strong Front Office Manager 於 2018年11月14日回覆
Please accept our most sincere apologies that your stay was not up to your expectations. We do hope that you will give us another chance to redeem ourselves.

2/10 很糟糕

真實旅客

喜歡：客房舒適度
不喜歡：整潔度、員工素質和住宿環境和硬體
於 2018 年 11 月住了 1 晚
David Strong Front Office Manager 於 2018年11月11日回覆
Thank you for taking the time to review our property.

4/10 不太好

Tracey，Stoney Creek

喜歡：客房舒適度
不喜歡：住宿環境和硬體
This hotel is a little run down. The water pressure in the shower was very poor. The bed was clean and comfortable. It was overpriced considering the condition of the hotel. There were lottos refugees living in the hotel so the elevators were always crowded.
於 2018 年 11 月住了 1 晚
David Strong Front Office Manager 於 2018年11月11日回覆
Thank you for taking the time to review our property. We are currently upgrading several areas of the hotel. One of the areas is are elevators. We are currently working on the second of three elevators to replace them. This will help with the travel times. We do hope that you will give us another chance to redeem ourselves.

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 3 晚
David Strong Front Office Manager 於 2018年11月6日回覆
Thank you for taking the time to rate are property.

6/10 一般般

真實旅客

喜歡：整潔度和客房舒適度
Front desk staff not to friendly, had to pay for parking and there was extra $50 charge on my credit card from the hotel!
於 2018 年 11 月住了 1 晚
David Strong Front Office Manager 於 2018年11月4日回覆
Thank you for taking the time to review our property. We are sorry that you found the front desk to be unfriendly. The $50 is just an authorization for incidentals. It usually comes off after 3-5 business days.

2/10 很糟糕

E，Windsor

喜歡：員工素質
不喜歡：住宿環境和硬體
This hotel was fine when I checked in. But not safe for a woman travelling alone. A man followed me to my floor to watch which room I was going to, someone tried to break into my room through the adjoining door between rooms, men made comments in lobby and elevator. Wouldn’t stay there again. Had to leave my reservation early. Didn’t feel safe.
於 2018 年 10 月住了 2 晚
Management 於 2019年3月12日回覆
Thank you for taking the time to write a review regarding your recent stay at the Radisson Hotel Toronto East. Our goal is to exceed the expectations of our valuable guest and it is evident through your comment that we did not meet them. We do hope that you would reconsider and stay with us again in the future.

4/10 不太好

真實旅客

於 2018 年 10 月住了 5 晚
David Strong Front Office Manager 於 2018年10月29日回覆
Thank you for taking the time to rate our property.

8/10 不錯哦

Val，Kitchener ON

喜歡：員工素質和客房舒適度
Little dated in areas and cleanliness mediocre. Staff very friendly and accommodating.
於 2018 年 10 月住了 1 晚
David Strong Front Office Manager 於 2018年10月30日回覆
We appreciate you taking the time to review our property. We are glad that you found are staff to be friendly and accommodating. We hope to see you the next time you are in the area.

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：客房舒適度
Ok hotel. Reasonable rate but not what you'd expect from Radisson in terms of comfort or condition. Needs a lot of updates. After a long night of work, I woke abruptly woken up by loudest noise right outside my room (on 6th floor), around 7 in the morning. Turns out there was some work that was being done and this guy needed to drill into concrete walls.. Honestly overall was an ok experience. Wouldn't stay here again for sure.
於 2018 年 10 月住了 2 晚
David Strong Front Office Manager 於 2018年10月22日回覆
Thank you for taking the time to review our property. We are sorry that the renovations outside disturbed you in the morning. We are currently upgrading several areas of the hotel. Please accept our apologies for this inconvenience. We do hope you will give us another chance in the future.

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
不喜歡：客房舒適度
Who turns off the AC in the building??
AC was off in the entire building. Elevators weren't working properly
於 2018 年 10 月住了 1 晚
David Strong Front Office Manager 於 2018年10月22日回覆
Thank you for taking the time to review our property. We are currently upgrading several areas of the hotel including are elevators. We do hope that you will give us another chance to redeem ourselves.

4/10 不太好

Derek，Montreal

不喜歡：整潔度、住宿環境和硬體和客房舒適度
This Radisson was under construction with polystyrene flying all over the outside of the building. This property must have a contract with the government to house immigrant families as there were children running all over the place. They were up and down the elevators, running in the halls. The place was too noisy. None of these facts were indicated in the information provided when I originally reviewed the hotel. The hotel has a large parking lot but they charge extra to park your car. I consider this gouging the guests, pushing the original price higher. I would not stay in this Radisson again!
於 2018 年 10 月住了 2 晚
David Strong Front Office Manager 於 2018年10月19日回覆
The management of the Radisson Hotel Toronto East would like to offer our sincere apologies that your stay was no to your satisfaction. We are sorry that renovations outside were an inconvenience during your stay. We do hope that you will give us another chance to redeem ourselves.

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
The location of the property and the view from the room was great. However, the Air condition wasn’t working at all, and the staff weren’t too helpful or concerned about it.
於 2018 年 10 月住了 1 晚
David Strong Front Office Manager 於 2018年10月19日回覆
We appreciate you taking the time to review our property. Please accept our sincere apology that we could not fix the air conditioning during your stay.Should you return to Toronto we hope that you will choose us again.

6/10 一般般

Billy

不喜歡：整潔度和住宿環境和硬體
it's a good hotel, its maintenance is poor .. the elevators look like they're going to fall
於 2018 年 10 月住了 1 晚
David Strong Front Office Manager 於 2018年10月19日回覆
Thank you for taking the time to review are property. We are currently in the process of upgrading several areas of the property. We have just finished replacing the first elevator and will be starting on the next very soon. We hope to see you again soon.

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2018 年 10 月住了 1 晚
David Strong Front Office Manager 於 2018年10月16日回覆
Thank you for taking the time to rate are property. We hope to see you again the next time you are in the area.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Need to advertise about renovations they did acomidate for the pool not being open with free parking and room upgrade staff were really nice
於 2018 年 10 月住了 1 晚
David Strong Front Office Manager 於 2018年10月15日回覆
Thank you for taking the time to review the Radisson Hotel Toronto East. We are sorry that the pool was closed during your stay. We are glad that are staff were able to accommodate you.

4/10 不太好

真實旅客

不喜歡：整潔度
What did I step on...
When I came I was greeted with a smile at first but then given full on attitude. The place was also full of children. Screaming running up and down the hallways. Even when asked to be quiet they caused a fuss. The hotel room itself was eh. The bed was one of those sleep number beds and my side continued to deflate. No bed bugs though (I checked). Add in the carpet had really sticky spots and some sharp pieces I stepped on. It was a mystery every time you walked on the carpet. While in the bathroom they have many complimentary items which was nice. There were a few bugs crawling on the wall however. Not sure what they were. Free use of pod coffee machines, coffee mugs, glass cups and a mini fridge. Would not go this place again.
於 2018 年 10 月住了 2 晚
David Strong Front Office Manager 於 2018年10月15日回覆
Thank you for your candid review of are property. It is always a great disappointment to hear that someones stay was not to their satisfaction. Thank you for letting us know about the cleanliness of the carpet.

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚
David Strong Front Office Manager 於 2018年10月11日回覆
Thank you for taking the time to rate are property. We hope to see you again soon.

2/10 很糟糕

Jutta

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Finger weg
Eine Frechheit ist dieses Hotel. Überall nur dreck. Nur ein Aufzg funktioniert, und dieserart voll Müll. Wir sind nicht eingezogen.
於 2018 年 9 月住了 1 晚
Front Office Manager 於 2018年10月9日回覆
Good Day Thank you for taking the time to write a review. The issues you had during your stay have been passed on the Management to prevent similar issues in the future

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
the building geting old need to be look it after the location perfect.
於 2018 年 9 月住了 1 晚
Front Office Manager 於 2018年10月3日回覆
Good Morning Thank you for your review of the Radisson Hotel Toronto East. I would like to let you know that we are in the process of completing some upgrades to the property.

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
不喜歡：客房舒適度
Close to where I needed to be.
Staff were very friendly and and welcoming. The bed itself wasn’t great. It felt like I might as well have been sleeping on the floor.
於 2018 年 9 月住了 1 晚
David Strong Front Office Manager 於 2018年9月30日回覆
Thank you for taking the time to review our property. We are glad you found are staff to be accommodating. Thank you for letting us know about the bed. We hope to see you again the next time you are in Toronto.

4/10 不太好

Karine，Montreal

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Staff awesome and most helpful ... BUT dont rely on the photographs to base your choice. The hotel looks nothing like on the web site. Clearly filters have been added to the photographs: Lamp shades are full of stains, ceilings have some water damage, bathroom as well is old and dated. The smell was not great either, thank god the window opened ! The mattress and pillows were had and not cozy. Elevator is all broken up (piece of floor tiles gone, scraping marks everywhere.... and the walls are paper thin ! But the staff was sooo nice. Its too bad !
於 2018 年 9 月住了 1 晚

8/10 不錯哦

Marilyn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was clean, friendly, well priced.
於 2018 年 9 月住了 1 晚
David Strong Front Office Manager 於 2018年9月24日回覆
Thank you for taking the time to review our property. We are glad that you enjoyed your stay and hope to see you again.

2/10 很糟糕

Steven

不喜歡：整潔度、住宿環境和硬體和客房舒適度
It looked like people were living there
於 2018 年 9 月住了 1 晚
David Strong Front Office Manager 於 2018年9月24日回覆
Thank you for your review of are property. Your feedback is welcome at the Radisson Hotel Toronto East. We were disappointed that you were not satisfied with your stay. We do hope that you will give us another chance to redeem ourselves.

4/10 不太好

真實旅客

不喜歡：住宿環境和硬體
The lobby and elevators were a mess. Hair in the bathtub.
於 2018 年 9 月住了 1 晚
David Strong Front Office Manager 於 2018年9月24日回覆
Your feedback on the cleanliness of the bathroom and elevators is important to us. The true measure of an accommodation is during the busiest period, and it looks like we need to improve.

6/10 一般般

真實旅客

於 2018 年 9 月住了 2 晚
David Strong Front Office Manager 於 2018年9月24日回覆
Thank you for your review of the Radisson Hotel Toronto East. Hope to see you the next time you are in the area.

4/10 不太好

Tony，Waterloo, ON

不喜歡：整潔度、住宿環境和硬體和客房舒適度
The room was acceptable, but was not entirely clean. The bed finish was amateurish, and not in line with the pricing for the property. The lobby was very noisy, and the desk clerk was somewhat intolerant while resolving the issue. Pool was closed for some reason, this was not communicated in advance. The elevators were dirty and in disrepair, with broken floor tiles, and some unexplained issue about "only one elevator will go above floor 7, requiring us to wait until the other elevator had moved on before calling the correct one. No cleaning occured during our stay. The third elevator was out of service. To make matters worse, the stairwell did not egress to the main floor, only an alarmed door to the outside, making it necessary to climb back to floor 2 and wait for the extremely slow elevator. The restaurant was not open during our stay, and the breakfast was not offered before 7am, far too late into the morning. Overall, a mediocre offering considering the price. Will NOT return.
於 2018 年 9 月住了 1 晚
David Strong Front Office Manager 於 2018年9月24日回覆
Thank you for your detailed remarks. Your comments help us increase our learning and give us the opportunity to review our standards and level of service. We are currently replacing all of elevators. Which will be accomplished over the following months. This will help improve the quality of service. I hope that we will have the pleasure of serving you again in the near future.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Pleasant staff. Nice location. Affordable. Clean. Okay.
於 2018 年 9 月住了 1 晚
David Strong Front Office Manager 於 2018年9月23日回覆
Thank you for taking the time to review the Radisson Hotel Toronto East. We are glad that you had a nice stay and that are staff were pleasant to you. We hope to see you again soon.

4/10 不太好

Ian

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Not impressed
Awful condition. The building was under heavy construction and should have provided a significant discount because of it. 1/3 elevators were not working which lead to extensive waits. The pool was under construction as well. It was very noisy until 7pm due to the construction as well. I was not impressed.
於 2018 年 9 月住了 1 晚
David Strong Front Office Manager 於 2018年9月18日回覆
Your feed back is welcome at the Radisson Hotel Toronto East. Although we are disappointed to hear that someones stay was not to their satisfaction. We appreciate knowing what the issues are so we can take the appropriate steps to correct them. We are currently renovating several areas of the hotel to better serve our customers. We are sorry if this caused any inconvenience.

6/10 一般般

Vin，Montreal

不喜歡：員工素質
The staff isnt really welcome. My room is juste behind the stairway for emmergency exit. At 8Am, there is the contruction in the stairway. They drill the hole on the wall that is directly on the one of my room. They haven't stop after 4Pm. It woke me up at 8 Am but i have to go to work at 8:30 Am. Its ok with me after i left but my sister was staying in the room until 4 PM. After i came back to the hotel to complaint. They just said "well , there was a construction there and we cant do anything and cant change your room for the next day cause its full". I ask them if there will be at tomorrow. They just answer me that they dont know . What a bad service
於 2018 年 9 月住了 2 晚
David Strong Front Office Manager 於 2018年9月17日回覆
Please accept our most sincere apologies. We are sorry the construction interfered with your sister and your stay. Unfortunately we were sold out during your stay and were not able to move you. We do hope that you will give us another chance to redeem ourselves.

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I stay in a lot of hotels this was the worst one yet.
於 2018 年 9 月住了 5 晚
David Strong Front Office Manager 於 2018年9月15日回覆
Thank you for your candid review of are property. It is always a great disappointment to hear of a guest that was not satisfied with their stay. We are currently upgrading several areas of the hotel to help serve are guest better.

6/10 一般般

真實旅客

喜歡：員工素質
Hotel was in need of an update to outside. Pool was shut down, hotel drive way needed to be fixed.
於 2018 年 9 月住了 1 晚
David Strong Front Office Manager 於 2018年9月9日回覆
Thank you for taking the time to review our property. We are sorry that the pool was down for maintenance during your stay. We are currently upgrading various areas of the hotel including the outside. We do hope that you will give us another chance to redeem ourselves.

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體
For the price, it was not a good value. The directories outdated; no complimentary water in the room; it was not well maintained. Front desk staff a redeeming quality though.
於 2018 年 9 月住了 1 晚
David Strong Front Office Manager 於 2018年9月7日回覆
Thank you for taking the time to review our property. We are sorry that your room did not have complimentary water in your room. We are currently upgrading several areas of the hotel. We hope to see you again the next time you are in Toronto.