I stayed at the Novotel Toronto Centre because I had a work function right next door on the Esplanade. It was merely convenience. Upon checking in, I noticed that the toilet bowl was filthy and I found several long hairs in the bathroom (in the sink, on the floor, on the walls of the shower.) It looks as though housekeeping skipped the bathroom when preparing the room. There was also a very small amount of towels; only 2 shower towels and 2 face towels. I've stayed at many hotels and never seen so few. If you are alone, this might be sufficient, but if not you will definitely run out. They also could not accommodate my vehicle in the underground parking, and pointed me in the direction of the closest outdoor lot. I proceeded to park there, and got a parking ticket overnight for being there too long. It was a paid lot, and I paid the maximum rate and then was ticketed afterwards. I understand this is not a Novotel Parking Lot and they don't make the rules, but I felt mislead by the front desk when they knew I would be staying overnight, and overnight parking was apparently not possible at this lot (3 hours max until 9PM.) Sleeping was also a challenge; the walls and doors are super thin. I could hear every conversation outside of my room. I heard iPhone alarm clocks going off at 6am from joining rooms. I understand if people are loud, there is not much that can be done. But for a simple alarm clock sound to penetrate the walls is hard to comprehend. This just an average hotel.