公共浴池

銀座五丁目三井花園飯店的評分

4 out of 5
銀座五丁目三井花園飯店
5-13-15, Ginza, Chuo-ku, Tokyo, Tokyo

評論

9.0

太棒了

10 分,有夠讚;893 則評論中有 570 則" "
8 分,不錯哦;893 則評論中有 232 則" "
6 分,一般般;893 則評論中有 68 則" "
4 分,不太好;893 則評論中有 13 則" "
2 分,很糟糕;893 則評論中有 10 則" "

9.2/10

整潔度

9.0/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

Wen Ping

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
牙刷偏硬 不太好刷
於 2024 年 4 月住了 4 晚
Front Office Manager 於 2024年5月1日回覆
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are always available to assist our guests in any way we are able to during your visit as our guests’ satisfaction is our mission. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

10/10 有夠讚

Nga Yan Gladys

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean & spacious hotel room . Hotel staff are very friendly and nice . Hotel location is convenient and close to multiple train lines.
於 2024 年 3 月住了 2 晚
Front Office Manager 於 2024年3月17日回覆
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We recognize that your stay in general was satisfactory, (our convenience location, shopping opportunities, the comfort of our room and the quality of being useful facilities goods.)We also really appreciate your compliment for our staff. It encourages us to maintain and improve our skills and services.As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

6/10 一般般

Chun ying

喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Front Office Manager 於 2024年2月14日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We hope that you had a pleasant stay with us.We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Ginza-gochome in the near future.

8/10 不錯哦

SHENJUNG

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location and reasonable prices
Good location and reasonable prices
於 2024 年 1 月住了 4 晚
Front Office Manager 於 2024年1月25日回覆
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 有夠讚

Ting-Ting

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年1月19日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 不錯哦

Jui chen

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 4 晚
Front Office Manager 於 2024年1月18日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 有夠讚

Chi-Wen

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean & good location. One block way to MRT.
於 2024 年 1 月住了 3 晚
Front Office Manager 於 2024年1月15日回覆
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 有夠讚

Hank

家庭旅遊
喜歡:整潔度、員工素質和設施服務
大浴場的清潔度需要加油
於 2024 年 1 月住了 2 晚
Front Office Manager 於 2024年1月14日回覆
We are truly sorry for this inconvenience to reply you in English.Thank you for taking the time to share your feedback regarding your recent stay at Mitsui Garden Hotel Ginza-gochome. We sincerely apologize for any inconvenience caused by the cleanliness of our public bath.Your comments have been duly noted, and we will make sure to address this matter with our team. We strive to provide a clean and comfortable environment for all of our guests, and we appreciate your feedback as it helps us to improve our services.Once again, we apologize for any disappointment caused, and we hope to have the opportunity to welcome you back in the future.

6/10 一般般

peii

喜歡:員工素質
不喜歡:整潔度
櫃檯人員很專業親切,但可能客人過多,飯店大廳及走廊味道不好聞。入住時就發現房間的抱枕沾滿經血,住了三天都沒換掉。
於 2023 年 12 月住了 2 晚
Front Office Manager 於 2024年1月12日回覆
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are also truly delighted to learn that you are satisfied with our staff's services. We are continuing to refine our services and skills. Your compliment encourages our high motivation to seeking best services.But We do apologize for the cleanliness of the pillow sheets.Please accept our sincere apologies for unpleasant experiences you encountered during your stay with us.Let me stress once again, we greatly appreciated you taking the time to write about your experience with us and we hope that you will provide us with an opportunity to be able to welcome you back to Mitsui Garden Hotel Ginza-gochome in future.Front Office Manager

8/10 不錯哦

Kin Kwok

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Front Office Manager 於 2023年12月29日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 有夠讚

Li Yan

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地點很好
這裡最棒的就是地點真的很方便,走路可以到築地市場和銀座, 地鐵可以直達兩個機場,唯一美中不足的就是感覺房間小了一點,床也是不到Queensize的感覺,好處是可以和另一半很靠近。另外備品需要在樓下自己補充。也可能前幾天才住了另一間三井的分店後,感覺服務有差別。
於 2023 年 12 月住了 2 晚
Front Office Manager 於 2023年12月26日回覆
We are truly sorry for this inconvenience to reply you in English.Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing.As for the room size, unfortunately, Tokyo hotel rooms do tend to be smaller than those in the Western countries, so we can understand your feelings on this. We would be grateful if you could understand the room situation here. It is such a densely populated city, so we have designed most of our rooms a bit compact for function and convenience. We appreciate your understanding.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

6/10 一般般

YAN

房間小,浴巾和床上還有沒洗乾淨的頭髮,讓酒店洗了一條褲子,打算退房時一起支付費用,工作人員感覺要付款再還我褲子,這邊體驗很差
於 2023 年 12 月住了 4 晚
住宿経理 於 2023年12月23日回覆
感謝您光臨三井花園酒店銀座五丁目店。我們很抱歉,在眾/衆多酒店之中您選擇暸/瞭本酒店但是我們的服務沒有達到您的滿/満意。也感謝您在百忙中給與本酒店的建議。我們會努力改善酒店內的設施以及服務,使每位客人得到難忘以及滿/満足的住宿體驗。如果您可以再次光臨本酒店,我們將不勝感激。

8/10 不錯哦

Suk Yin

於 2023 年 12 月住了 3 晚
Front Office Manager 於 2023年12月16日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 有夠讚

Tom,Ma Wan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very convenience with underground, Exit A1/2 (Higashi Ginza Station) with 2mins walking by. Complimentary access to public bath for in-house guest located on 2/F.
於 2023 年 11 月住了 4 晚
Front Office Manager 於 2023年12月11日回覆
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. Also, we hope that you enjoyed our public large bath located on the 2nd floor, free of charge (staying guest only), feeling Japanese traditon.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit.

6/10 一般般

Chunyu

於 2023 年 11 月住了 3 晚
Front Office Manager 於 2023年12月16日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 有夠讚

CHUN HEI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean and tidy. Service good. Food delicious
於 2023 年 11 月住了 9 晚
Front Office Manager 於 2023年11月21日回覆
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback. We are very pleased to hear that you were satisfied with our breakfast and our restaurant. As you are aware, there are many restaurants in the vicinity of our hotel, and the front desk will be happy to provide you with recommendations.Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.

10/10 有夠讚

chun chieh

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Front Office Manager 於 2023年11月15日回覆
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

8/10 不錯哦

Lon Ho

於 2023 年 10 月住了 3 晚
Front Office Manager 於 2023年10月30日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 有夠讚

Wai Ping Stella

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 7 晚
Front Office Manager 於 2023年11月20日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Front Office Manager 於 2023年10月11日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 不錯哦

linglan

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 5 晚
Front Office Manager 於 2023年10月11日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 不錯哦

Yuk ching,NORTH POINT

於 2023 年 9 月住了 3 晚
Front Office Manager 於 2023年10月17日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 有夠讚

Shuk Ting

喜歡:整潔度、員工素質和住宿環境和硬體
Good!
於 2023 年 9 月住了 4 晚
Front Office Manager 於 2023年9月30日回覆
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

6/10 一般般

真實旅客

家庭旅遊
喜歡:整潔度
價格便宜地點好床不舒服
這次選銀座因為要去帝國劇場看表演,飯店地點不錯近地鐵(1分鐘)與銀座購物區域(5分鐘),附近就有唐吉軻德(5分鐘),缺點是床很硬
於 2023 年 9 月住了 3 晚
Front Office Manager 於 2023年10月10日回覆
We are truly sorry for this inconvenience to reply you in English.Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your feedback. We are very delighted to read that you were satisfied with our hotels' neighborhood.As you mentioned, our hotel is located in a very central area and that makes it easy to get around Tokyo. We are also surrounded by nice restaurants, cafes and bars worth trying.We apologize that the bed did not meet your expectations.We will take your valuable feedback into account for future reference.It is via guest feedback and customer experience that we can endeavor to provide our guest with a more luxurious and superior stay. We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Ginza-gochome in the near future.Front Office Manager

10/10 有夠讚

ChiuJung

於 2023 年 9 月住了 3 晚
Front Office Manager 於 2023年9月26日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 有夠讚

WENHUA

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 2 晚
Front Office Manager 於 2023年9月26日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

6/10 一般般

SAU MING

於 2023 年 9 月住了 5 晚
Front Office Manager 於 2023年9月17日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 有夠讚

Sin Ting

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
步行去銀座三越只需六分鐘,非常方便購物。 冷氣夠凍,只是離開房間,攞走供電房卡,冷氣仍然開着,浪費能源。
於 2023 年 8 月住了 6 晚
Front Office Manager 於 2023年9月17日回覆
We are truly sorry for this inconvenience to reply you in English.Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are very delighted to learn that you were satisfied with the location of our hotel.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.However, we apologize for any inconvenience caused by the air conditioning.The air conditioning in the hotel can be managed by the guests themselves.We apologize for the inconvenience, When the air conditioner is no longer needed, please turn it off by yourself.Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.

8/10 不錯哦

CHENG JYUN

於 2023 年 9 月住了 1 晚
Front Office Manager 於 2023年10月30日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 有夠讚

weijhe

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間舒適。浴室不是乾濕分離。每天都會提供水, 早餐不錯 有三種選擇 沙拉吧的蔬菜新鮮
於 2023 年 8 月住了 6 晚
Front Office Manager 於 2023年9月2日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

6/10 一般般

dominic

家庭旅遊
喜歡:員工素質
不喜歡:整潔度
Not as clean as previous visits . Found dirts and dusts near to the sofa.
於 2023 年 8 月住了 7 晚
Front Office Manager 於 2023年9月2日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are very disappointed to learn about your unpleasant experiences during your recent stay. Please allow us to express our deepest regrets on how you felt and disappointed after you staying with us.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

8/10 不錯哦

Pui Yi

於 2023 年 8 月住了 4 晚
Front Office Manager 於 2023年9月11日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 不錯哦

Miranda

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lobby
The lobby sometime has a smell ( like the sewage from the bath floor ) , please have stronger A/C and check the issue
於 2023 年 8 月住了 5 晚
Front Office Manager 於 2023年8月25日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are very disappointed to learn about your unpleasant experiences during your recent stay. Please allow us to express our deepest regrets on how you felt and disappointed after you staying with us.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

6/10 一般般

SHENG-HUI

親子旅遊
喜歡:整潔度、員工素質和設施服務
浴室抽風口全部都是灰塵,完全堵塞了,沒有抽風功能,請定時清潔或修改濾網形式。
於 2023 年 8 月住了 7 晚
Front Office Manager 於 2023年8月21日回覆
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Please accept our apologies on the lack of attention to detail from our housekeeping department.However, rest assured we have addressed those issues with department heads concerned for rectification and further improvement in future.It is via guest feedback and customer experience that we can endeavor to provide our guest with a more luxurious and superior stay. We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Ginza-gochome in the near future.Front Office Manager

10/10 有夠讚

Hao-chieh

於 2023 年 6 月住了 5 晚
Front Office Manager 於 2023年8月21日回覆
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

8/10 不錯哦

CHIH-MING

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
as above
於 2023 年 8 月住了 4 晚
Front Office Manager 於 2023年8月21日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 有夠讚

Juie Wat Ting

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
酒店房間夠大,舒適乾淨,每日有房間清潔服務,服務員友善有禮貌,步行約1分鐘便到鄰近的東銀座站,地點非常方便。 整體來說房間很不錯,也有浴缸,唯一挑剔的是酒店使用的紙巾比較薄,和到了晚上,酒店附近的餐廳較為早關門,夜宵選擇較少。
於 2023 年 7 月住了 6 晚
住宿经理 於 2023年8月16日回覆
感谢您光临三井花园酒店银座5丁目店。也感谢您在百忙中给与本酒店的建议。很高兴您对本酒店所在位置感到满意。 本酒店位于东京市中心,除了主要车站之外,东京机场方面的往返也很方便。我们会努力改善酒店内的设施以及服务,使每位客人得到难忘以及满足的住宿体验。我们非常感谢您在多忙之中给与本酒店的好评。我们期待您的再次光临。

8/10 不錯哦

Fung Han Candice

於 2023 年 7 月住了 4 晚
Front Office Manager 於 2023年8月3日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 不錯哦

Chak Kei,Hong Kong

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms are lacked of sunlight as windows are facing other rooms in the hotel. Even we were on 11/F., But curtains have to be closed.
於 2023 年 7 月住了 5 晚
Front Office Manager 於 2023年8月6日回覆
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback. We regret to read that you were not satisfied with your stay at our hotel for some reasons. As for the room, we truly disappointed to learn that we failed to exceed your expectation.The standard double room is also located in the opposite direction from the one where you were staying. If you make a request in advance, we will prepare a room that meets your request as much as possible. In addition, the moderate twin room (2 beds) located on the main street is be shined a lot of sunlight and has been popular by our customers.We certainly hope you will choose to stay with us again on your next visit to Tokyo. However, once again, we are sorry that we did not meet your expectations about your room this time.It is via guest feedback and customer experience that we can endeavor to provide our guest with a more luxurious and superior stay. We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Ginza-gochome in the near future.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Soliciting
Good location and the rooms were nice. The hotel was very busy during our visit with many tourists. One thing that made us feel very uncomfortable was that there were non-hotel guests soliciting in the hotel lobby, which we have never encountered in any other Japanese hotels before.
於 2023 年 7 月住了 7 晚
Front Office Manager 於 2023年8月16日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you were satisfied with convenient location and comfortable rooms.We are pleased to hear you enjoyed the convenience of our location. We are located in central Tokyo which is convenient for not only shopping but also business.On the contrary, we are very sorry for non-hotel guests soliciting in our hotel lobby.However, rest assured we have addressed those issues with department heads concerned for rectification and further improvement in future.Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
設施保養不錯,職員英語流暢
設施保養不錯,房間設備齊全,鬧市中的酒店設有大浴場,足夠約20人使用。職員英語流暢 早餐有3款主食選擇,唯自取項目較少選擇。連續住宿7天,到第6天早上還是同一式樣無變成,直接放棄了最後2天的早餐。 衛生用品如牙刷,剃鬚刀等在大堂自取。建議額外供應迷你牙膏予獨立自取,因牙刷能重覆使用,在補給牙膏時必需和牙刷整套取用,做成浪費。 本次住宿有2間3床房 較大的3床房連轉角沙發,中間有床頭櫃分隔,向內街很寧靜。較小的3床房中間並無床頭櫃分隔,可以直接把3床合併,房間面積小了很多,看得出來本是雙床房的規格勉強湊合為3床房,而且面對主要幹道,隔音很差
於 2023 年 7 月住了 6 晚
Front Office Manager 於 2023年8月20日回覆
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are truly sorry for this inconvenience to reply you in English.We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about bath and service. We share your comments among all staff.We are delighted to learn that you are satisfied with our public bath on the 2nd floor. Our hotel offers very unique service for our guests to enjoy the public bath free of charge during their stay. You can enjoy your bath time with pleasure of a large bath and release your tiredness after business or sightseeing.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Ginza-gochome again soon.Front Office Manager

8/10 不錯哦

Sunny

於 2023 年 7 月住了 2 晚
Front Office Manager 於 2023年8月3日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 有夠讚

SHUMING

於 2023 年 7 月住了 7 晚
Front Office Manager 於 2023年8月3日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 有夠讚

YANJEN

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 4 晚
Front Office Manager 於 2023年7月11日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 不錯哦

YUK NING

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 6 晚
Front Office Manager 於 2023年7月15日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 有夠讚

Yuet Wah Yonne

於 2023 年 7 月住了 1 晚
Front Office Manager 於 2023年7月15日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

8/10 不錯哦

FUNG SIM PEGGY

於 2023 年 7 月住了 4 晚
Front Office Manager 於 2023年7月11日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 不錯哦

YU SYUAN

家庭旅遊
喜歡:整潔度和住宿環境和硬體
於 2023 年 6 月住了 4 晚
Front Office Manager 於 2023年7月3日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 不錯哦

Wei hua

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 5 晚
Front Office Manager 於 2023年7月3日回覆
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 不錯哦

Andy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
nice location, nice services, nice facility, clean and tidy
於 2023 年 6 月住了 2 晚
Front Office Manager 於 2023年7月11日回覆
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are happy that you liked you room. We did put a lot of efforts into setting a relaxing atmosphere with modern touches in terms of design. We hope you fully enjoyed your stay with us.As you mention, the location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.Your feedback is valuable as it is one of the best ways for us to understand how we can enhance our guest's experience in the future. We look forward to welcoming you at Mitsui Garden Hotel Ginza-gochome again soon.