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東京大手町四季飯店的評分

5 out of 5
東京大手町四季飯店
1-2-1 Otemachi, Tokyo, Tokyo

評論

9.2

太棒了

10 分，有夠讚；181 則評論中有 132 則" "
8 分，不錯哦；181 則評論中有 30 則" "
6 分，一般般；181 則評論中有 8 則" "
4 分，不太好；181 則評論中有 7 則" "
2 分，很糟糕；181 則評論中有 4 則" "

9.6/10

整潔度

9.2/10

員工素質

9.6/10

設施服務

9.6/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

TSANG

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
EXCELLENT!! We will definitely stay in again in our next Tokyo Trips!
於 2024 年 2 月住了 1 晚
Andrew Debrito, General Manager 於 2024年2月7日回覆
Dear TSANG,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

8/10 不錯哦

KWOK YAN KING

於 2023 年 10 月住了 2 晚
Andrew Debrito, General Manager 於 2023年11月6日回覆
Dear KWOK YAN KING,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Yao-Chung

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Andrew Debrito, General Manager 於 2023年10月19日回覆
Dear Yao-Chung,Thank you for your 5-star rating and for choosing to stay at Four Seasons Hotel Tokyo at Otemachi. We appreciate your support and hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 有夠讚

Alberto

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 6 晚
Andrew Debrito, General Manager 於 2023年10月19日回覆
Dear Alberto,Thank you for your 5-star review. We're delighted to hear about your positive experience at Four Seasons Hotel Tokyo at Otemachi. We look forward to welcoming you back in the future.Warm regards,

6/10 一般般

Hui chun

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
When I checked in, there was a person at the counter who made me feel slighted. Maybe my English is not fluent enough. When I asked her to speak slowly, she felt a little arrogant. Five-star hotels have front desk workers who can speak Chinese. The staff should be basic. I don’t understand why the lady staff was treated with an attitude that made me feel uncomfortable. My boyfriend also feels the same. Other than that, everything is good
於 2023 年 6 月住了 2 晚

10/10 有夠讚

Huitzu

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 3 晚

10/10 有夠讚

DANNY

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
景色漂亮
於 2023 年 2 月住了 4 晚
Andrew Debrito, General Manager 於 2023年3月6日回覆
Dear DANNYThank you for choosing Four Seasons Hotel Tokyo at Otemachi and for taking the time to write a review.We appreciate your kind words about our facilities with stunning views.We are looking forward to welcoming you back to our hotel.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Dickie

10/10 有夠讚

Iching

於 2022 年 10 月住了 4 晚
Andrew Debrito, General Manager 於 2022年10月30日回覆
Dear Iching Thank you for sharing your feedback from your stay.We are looking forward to welcoming you back to our hotel.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Andrew

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very beautiful hotel. Beds were the most comfortable, felt like I was in a cloud. Food was amazing.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

HISATO

喜歡：整潔度
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Alex

喜歡：整潔度、員工素質和住宿環境和硬體
Easily in my top-3 list for hotel experience in Japan. Highly recommended.
於 2024 年 4 月住了 4 晚
Andrew Debrito, General Manager 於 2024年4月19日回覆
Dear Alex,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Ashwinkumar

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property, with a fantastic location and service
於 2024 年 3 月住了 4 晚
Andrew Debrito, General Manager 於 2024年4月1日回覆
Dear Ashwinkumar,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Maria，El Paso

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing!! Beautiful hotel with excellent service. The staff make every moment enjoyable offering the most personalized experience. Will go back to this hotel anytime I travel to Tokyo. Excellent in every way!!!
於 2024 年 3 月住了 7 晚
Fanny Guibouret, General Manager 於 2024年3月26日回覆
Thank you very much for being our recent guests in Kyoto and for taking the time to share your kind review.I am thrilled to hear that your experience with us was amazing in every way and that you consider us the best hotel in Kyoto. Your warm words mean the world to us, and we're truly grateful for your support.We strive to provide our guests with exceptional service and unforgettable experiences, and we're delighted that we could make your stay with us so memorable.The entire team will look forward to welcoming you back to Kyoto for another magical experience.Arigato gozaimasu.

10/10 有夠讚

scott

喜歡：整潔度、員工素質和住宿環境和硬體
Outstanding hotel
於 2024 年 3 月住了 1 晚
Andrew Debrito, General Manager 於 2024年3月18日回覆
Dear scott,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Noof

於 2024 年 2 月住了 2 晚
Andrew Debrito, General Manager 於 2024年2月12日回覆
Dear Noof,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
Andrew Debrito, General Manager 於 2024年1月30日回覆
Dear Guest,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

emma

於 2024 年 1 月住了 3 晚
Andrew Debrito, General Manager 於 2024年1月28日回覆
Dear emma,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Pablo

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Estupenda experiencia. La arquitectura de interiores es bellísima y llena de detalles. Muy bien lograda la insonorización; no se oye ruido alguno dentro de las habitaciones que son espaciosas, cálidas y finamente decoradas. La calidad del servicio fue maravillosa, el concierge nos ayudó con reservas y restaurantes de manera muy eficiente. El desayuno en el restaurante fue buenisimo, la calidad de los alimentos así como la variedad fue excelente.
於 2023 年 12 月住了 4 晚
Andrew Debrito, General Manager 於 2024年1月11日回覆
Dear Pablo,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Kyoko

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 7 晚
Andrew Debrito, General Manager 於 2024年1月16日回覆
Dear Kyoko,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Joshua

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Incredible property
Incredible location next to the imperial gardens! The staff was amazing, friendly and impeccable in service. Gorgeous views of Tokyo and Mt. Fuji in in the background. Rooms were spacious and beautiful.
於 2023 年 12 月住了 4 晚
Andrew Debrito, General Manager 於 2024年1月8日回覆
Dear Joshua,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A sincere thank you
Everyone we encountered at the hotel was so hard working, courteous and proactive in their interactions with us. All of the staff we encountered, even those we just past by, offered a warm friendly greeting and an offer of assistance. We felt genuinely welcomed by the hotel staff. The housekeeping’s attention to detail was great down to making sure to dust and wipe down all services and we always had fresh towels, linens and plenty of extra waters in our room. Though the hotel was beautiful and immaculately kept, it was the staff that left a lasting impression. Four Seasons is great hotel brand but the Otemachi staff (even those still learning the ropes) were impressive. We had occasion to witness an employee (perhaps a newer employee/trainee) have a little difficulty with understanding what a guest was asking for. The employee’s reaction after profusely apologizing (there was no need to) took swift action to carry out the guest’s request. After we observed she looked down on herself and her “mistake”. Her supportive senior told her not to worry and that it was just something new she had learned. Such a refreshing supportive team all working together to achieve guest satisfaction! We want to make sure the entire staff is recognized for their teamwork and attention to detail which definitely did not go unnoticed. It was very much appreciated and respected. Thank you! Room 3711, stay 12/18-12/23
於 2023 年 12 月住了 5 晚
Andrew Debrito, General Manager 於 2024年2月7日回覆
Dear Guests,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

8/10 不錯哦

SHINYOUNG

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Carlos

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 3 晚
Andrew Debrito, General Manager 於 2023年12月7日回覆
Dear Carlos,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

SONGKON

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
럭셔리하고 조용하고 배드가 너무좋아서 잠을 잘잤어요!욕조도 너무좋구,직원분들이 다 너무친절해요 한국 직원분과 호텔입구 외국인직원분 너무 친절했어요!
於 2023 年 11 月住了 3 晚
Andrew Debrito, General Manager 於 2023年11月26日回覆
Dear SONGKON,저희 호텔을 이용해주셔서 감사합니다. 소중한 피드백 주신 것에 대해서 감사드리며 가까운 시일 내에 다시 모실 수 있기를 바랍니다. 앤드류 디브리토 지역총괄 부사장 & 총지배인 포시즌스 호텔 도쿄 앳 오테마치

10/10 有夠讚

HWANG

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
도쿄 호텔중에는 가장 나은 듯
於 2023 年 11 月住了 2 晚
Andrew Debrito, General Manager 於 2023年11月8日回覆
Dear HWANG,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future. Andrew Debrito Regional Vice President & General Manager Four Seasons Hotel Tokyo at Otemachi

6/10 一般般

Ji Joong

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

6/10 一般般

James

喜歡：整潔度、設施服務和住宿環境和硬體
The hotel was magnificent! Concierge was Great! The staff and Service was off, especially in Spa and Breakfast. The pool attendant kept watching us while in pool or jacuzzi and writing things down on a clipboard and talking on their microphone. A very weird experience and difficult to relax while being watched. Happened both days, wife felt uncomfortable after 1st day and didn't want to go back to pool. I finally had to ask the Lady to leave us a along the first day, which she was reluctant to do. Also, for a service charge added to all your bills, ridiculous I had to ask for refills on my water glass at Breakfast. My $300 onsen experience a night prior to this far surpassed the "Legendary" service I was supposed to receive at the 4 Seasons.
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Jonathan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
As expected, the four seasons was spectacular. I highly recommend staying here and will be staying here again should I return to Tokyo.
於 2023 年 10 月住了 5 晚
Andrew Debrito, General Manager 於 2023年10月19日回覆
Dear Jonathan,Thank you for your wonderful feedback and your kind recommendation. We're thrilled to hear that you had a spectacular experience at Four Seasons Hotel Tokyo at Otemachi. We eagerly await the opportunity to welcome you back whenever you return to Tokyo.Warm regards,

10/10 有夠讚

Chanel

喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful hotel
於 2023 年 9 月住了 1 晚
Andrew Debrito, General Manager 於 2023年9月28日回覆
Dear Chanel,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Sam

於 2023 年 9 月住了 6 晚
Andrew Debrito, Regional Vice President and Genera 於 2023年10月19日回覆
Dear Sam, Thank you for your fantastic 5-star rating! We are delighted to hear that you enjoyed your recent stay with us. Your support is greatly appreciated, and we look forward to welcoming you back in the future.Warm regards,

10/10 有夠讚

chicheng

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 4 晚
Andrew Debrito, General Manager 於 2023年9月11日回覆
Dear chicheng,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Jiri，hollywood

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Best hotel i ever
於 2023 年 8 月住了 3 晚
Andrew Debrito, General Manager 於 2023年9月8日回覆
Dear Jiri,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

DONGHEE

於 2023 年 8 月住了 3 晚
Andrew Debrito, General Manager 於 2023年9月8日回覆
Dear DONGHEE,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

8/10 不錯哦

Yoon Pyo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 3 晚
Andrew Debrito, General Manager 於 2023年8月23日回覆
Dear Yoon PyoThank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Keshia

於 2023 年 8 月住了 1 晚
Andrew Debrito, General Manager 於 2023年8月21日回覆
Dear Keshia,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 3 晚
Andrew Debrito, General Manager 於 2023年9月8日回覆
Dear Guest,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

seungmo

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
좋아요
라운지, 방, 수영장 좋아요. 이탈리안 레스토랑은 별로.
於 2023 年 8 月住了 3 晚
Andrew Debrito, General Manager 於 2023年9月8日回覆
Dear seungmo,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Sigourney

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 6 晚
Andrew Debrito, General Manager 於 2023年8月21日回覆
Dear Sigourney,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.

2/10 很糟糕

Pick

不喜歡：整潔度和員工素質
於 2023 年 7 月住了 4 晚

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Jose

喜歡：整潔度、員工素質和住宿環境和硬體
This is the hotel you must stay if you want to enjoy Tokyo
於 2023 年 8 月住了 3 晚
Andrew Debrito, General Manager 於 2023年8月7日回覆
Dear Jose,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

8/10 不錯哦

Fahad

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 8 晚
Andrew Debrito, General Manager 於 2023年9月11日回覆
Dear Fehad,Thank you very much for staying with us. We appreciate your feedback and we hope to welcome you back in the near future.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi

10/10 有夠讚

Geoff

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Fabulous property
於 2023 年 6 月住了 4 晚
Andrew Debrito, General Manager 於 2023年7月5日回覆
Dear GeoffThank you for choosing Four Seasons Hotel Tokyo at Otemachi and for taking the time to write a review.We’re thrilled your time with us was so amazing. We endeavor to go above and beyond to ensure our guests have a memorable experience.We are looking forward to welcoming you back to our hotel soon.

10/10 有夠讚

Valeria

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The property is great. More for business than for pleasure, but great place to stay.
於 2023 年 6 月住了 3 晚
Andrew Debrito, General Manager 於 2023年7月4日回覆
Dear Valeria Thank you for choosing Four Seasons Hotel Tokyo at Otemachi and for taking the time to write a review.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to welcoming you back again soon.

10/10 有夠讚

Rana

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel
I really had an amazing experience at this hotel. The staff was super kind and helpful. The Hotel itself is beautiful and the location is great.
於 2023 年 5 月住了 4 晚
Andrew Debrito, General Manager 於 2023年6月12日回覆
Dear RanaThank you for choosing Four Seasons Hotel Tokyo at Otemachi and for taking the time to write a review.We are delighted to hear that you enjoyed your stay with us. We are looking forward to welcoming you back to our hotel.

10/10 有夠讚

Matteo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent séjour, chambres spacieuses et très confortables, pisicine et spa superbe avec une très jolie vue, salle de fitness très complète . Seul bémol la rapidité a être servi après commande au bar
於 2023 年 4 月住了 5 晚
Andrew Debrito, General Manager 於 2023年4月17日回覆
Thank you for choosing Four Seasons Hotel Tokyo at Otemachi and for taking the time to write a review.We are delighted to hear that you enjoyed your stay with us.We are looking forward to welcoming you back to our hotel.

10/10 有夠讚

Michal

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
What was unique? Staff. From cleaning crew to the reception desk everyone so polite and supportive. It's still amazing part of Japanese culture in really professional package there.
於 2023 年 4 月住了 4 晚
Andrew Debrito, General Manager 於 2023年4月17日回覆
Dear MichalThank you for choosing Four Seasons Hotel Tokyo at Otemachi and for taking the time to write a review.We appreciate your kind words about our servicesWe are looking forward to welcoming you back to our hotel soon.

10/10 有夠讚

NAMI

於 2023 年 3 月住了 1 晚
Andrew Debrito, General Manager 於 2023年4月2日回覆
Dear NAMIThank you for choosing Four Seasons Hotel Tokyo at Otemachi and for taking the time to leave a rating.We are looking forward to welcoming you back to our hotel.Andrew DebritoRegional Vice President & General ManagerFour Seasons Hotel Tokyo at Otemachi