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關島萬豪度假飯店及水療中心的評分

4 out of 5
關島萬豪度假飯店及水療中心
627b Pale San Vitores Road, Tumon, Tamuning

評論

7.0

不錯哦

10 分，有夠讚；999 則評論中有 173 則" "
8 分，不錯哦；999 則評論中有 380 則" "
6 分，一般般；999 則評論中有 247 則" "
4 分，不太好；999 則評論中有 133 則" "
2 分，很糟糕；999 則評論中有 66 則" "

6.4/10

整潔度

7.4/10

員工素質

6.4/10

設施服務

6.0/10

住宿環境和硬體

4.0/10

環保程度

評論

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 3 晚
Jessica Chan 於 2019年8月26日回覆
Hafa Adai! We sincerely apologize that you were not satisfied with your stay. We will do all that we can to improve on our products and services. Thank you very much!

8/10 不錯哦

Chung chun

喜歡：員工素質
於 2019 年 7 月住了 3 晚
Jessica Chan 於 2019年7月12日回覆
Hafa Adai! Thank you very much for taking the time to leave us a rating! We are happy to hear that your stay is 8 out of 10! We will continue to work hard on improvement so that your next stay is 9 out of 10 or 10 out of 10! Thank you very much!

8/10 不錯哦

Yeung

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good view and beach. But the hotel’s facilities are old.
於 2019 年 6 月住了 7 晚
Jessica Chan 於 2019年7月1日回覆
Hafa Adai! Thank you very much for taking the time to leave us a review! We hope to see you again!

10/10 有夠讚

WEI-CHI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 5 晚
Jessica Chan 於 2019年6月30日回覆
Hafa Adai! Thank you very much for staying at Pacific Star and for taking the time to leave us a rating! We are very happy to hear that your stay is 10 out of 10! We look forward to your next visit!

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度
地點很不錯 去哪都方便 附設免費停車位
於 2019 年 6 月住了 4 晚
Jessica Chan 於 2019年6月11日回覆
感謝您抽出寶貴時間與我們分享您的意見。 我們期待著歡迎您回到太平洋之星度假村。

8/10 不錯哦

真實旅客

於 2019 年 5 月住了 3 晚
Jessica Chan 於 2019年6月3日回覆
Hafa Adai! Thank you very much for leaving us a rating! We are happy to hear that your stay is 4 out of 5! We will work harder to make sure that your next stay would be 5 out of 5!

10/10 有夠讚

Lei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 4 晚
Jessica Chan, Sales Manager 於 2018年12月28日回覆
Hafa Adai Lei, Thank you very much for staying with us and leaving us a rating! We are so happy that you have a 5 out of 5 experience!!! We will let our team know of a job well done. Thank you once again, and we look forward to welcoming you to our hotel in the near future.

10/10 有夠讚

jo，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
- 早上7:00 到達酒店，男職員告之不能提前，要12:00 才回來。到12:00 再回，女職員毫無笑客稱要15:00 才是check in 時間。（那為什麼男職員說12:00 可以回來呢）到15:00 是另一位女職員辦理手續，這位笑容親切有禮。 行李寄存的大叔也很親切幫忙。 -- 早餐選擇少，不推薦。 -- 房間舒適寧靜，乾淨，睡得很舒服。 -- 樓下泳池外就是淺灘，很方便，海水清澈見到魚仔，十分歡喜海天一色
於 2018 年 11 月住了 2 晚
Jessica Chan, Sales Manager 於 2018年11月18日回覆
感謝您抽出寶貴時間與我們分享您的意見。我們對於因工作人員給您錯誤資料而帶來的不便表示最深切的歉意。您的反饋將作為案例研究與整個團隊分享並致力改進服務質素。 我們期待著歡迎您回到太平洋之星度假村。

8/10 不錯哦

Mina，Taipei

喜歡：員工素質
不喜歡：住宿環境和硬體
離DFS熱鬧區 稍遠 要坐接駁車 或 走路25分 房間最棒的是陽台海景 咖啡好喝 飯店老舊 飯店櫃臺也有點老 態度稱不上溫柔 但總還是會幫助我解決問題 因此不要介意服務態度 畢竟這又不是五星飯店 機場接送要提早訂 因為不是要坐就有 不過飯店訂計程車較便宜 他15塊就願意載我到機場 當初從機場坐到飯店要22塊
於 2018 年 11 月住了 4 晚
Jessica Chan, Sales Manager 於 2018年11月16日回覆
感謝您抽出寶貴時間與我們分享您的意見。我們對於因飯店老舊而帶給您不便和工作人員的服務態度不親切表示最深切的歉意。您的反饋將作為案例研究與整個團隊分享並致力改進產品和服務質素。 我們期待著歡迎您回到太平洋之星度假村。

4/10 不太好

真實旅客

喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
Old furniture. many things didn’t work.but Location is good
於 2018 年 10 月住了 5 晚
Jessica Chan, Sales Manager 於 2018年11月4日回覆
Thank you very much for taking the time to leave us a review. We sincerely apologize for any inconvenience caused to you during your stay due to out of order items. You comments will be reported to our management team and we would due what we can to improve the situation. Thank you very much!

6/10 一般般

真實旅客

不喜歡：住宿環境和硬體和客房舒適度
如果可以，請選擇其他酒店吧！
房間比較小，而且裝修是很老舊的了，但是大堂就比較新而且有提供水機，望出去也是無敵大海景，房間廁所一直漏水，由住進去就要求維修到退房那天早上一早才來打擾我們睡眠，簡直太煩了。
於 2018 年 10 月住了 2 晚
Jessica, Sales Manager 於 2018年10月29日回覆
Hafa Adai! 感謝您抽出寶貴時間給我們留言。 我們對於因為浴室漏水問題和我們對此問題的延遲回應而帶來的不便感到萬分抱歉。 對於您的意見,我們會與相關部門討論和改進。

6/10 一般般

Szu chuan

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
在大廳等了將近快一個小時房間才準備好 準備好進去的房間 蓮蓬頭是壞的 沒有吹風機 地板是髒的 沒有任何的面紙 想要反應這些事情房間裡面的電話是壞的
於 2018 年 7 月住了 3 晚

2/10 很糟糕

SHOU YU

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stinky, old and broken
Stinky, old and broken. 4 star rating doesn't fit this hotel at all, and it's nothing to do with resort level as it claims. The name in chinese "關島萬豪度假酒店及水療中心" is NOT true. This Motel 6-like hotel was sold out in 2014 which doesn't belong to Marriott group any more.
於 2018 年 8 月住了 2 晚
Elina 於 2018年9月22日回覆
Hafa Adai (hello) SHOU YU, Thank you for your feedback. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. We value our customer's opinions and would like to thank you for bringing this to our attention. Your concerns regarding the hotel conditions have been well noted, and will be addressed to our management team. Your feedback will allow us to pinpoint areas of improvement, so that we can work on enhancing the overall experience of our valued guests. Thank you once again for taking the time to share your thoughts with us.

8/10 不錯哦

Lui

喜歡：員工素質
景觀一流，但是太過殘舊，和隔壁PIC成強烈對比，不過勝在價錢親民。
於 2018 年 7 月住了 5 晚

4/10 不太好

Sze Wai

不喜歡：整潔度
Old and lack of repair
於 2018 年 6 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
不錯！值得入住！
整體不錯！ 適合自駕人士
於 2018 年 5 月住了 4 晚

4/10 不太好

wai yan

不喜歡：整潔度、員工素質和住宿環境和硬體
管理差、設備殘舊
入住房間寬敞，燈光比較幽暗，服務態度比較差，房間比較寧靜，可延長退房時間，房間試過有蟑螂屍骸、緊記要時常檢查房門鎖，因為我們試過門鎖因為無電而鎖唔到但沒有特別顯示，燈泡燒了用電話通知前台及用房間專線通知房務員也沒有人前來更換或維修，本人拆下燈泡到前台要求更換，前台只叫本人回房等待維修人員，但結果直到第五天本人退房也沒有維修人員前來更換或維修，因為整個房間只有三個台燈及一個天花燈，所以房間比較幽暗，房間有成人尾指般大少的蟑螂屍骸，浴室花灑只勉強可用，露台鋁質玻璃趟門鎖壞掉有時趟開了關不到，周邊設施方便。前台部份員工服務態度比較不理想。
於 2018 年 5 月住了 5 晚

10/10 有夠讚

KA HONG

喜歡：員工素質、住宿環境和硬體和客房舒適度
比较舊,改名后没有翻新. 我住其间,设'有清理房间
於 2018 年 5 月住了 1 晚

6/10 一般般

真實旅客

10/10 有夠讚

Bonnie，H.K.

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
超方便的酒店
位置好, 在兩條 Free Shuttle Bus 的路線上, 酒店也很窩心, 下午時段大堂有小吃送, 近沙灘又有浮潛及水上設施借用.也很近 K MART 超市.
於 2018 年 2 月住了 2 晚

10/10 有夠讚

Po Ting

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
合適的價格，理想的住宿選擇!
1.房間整潔度很好 2.位置相當便利 3.若是租車到附近著名的餐廳，景點，shopping mall都很方便。 4.有專屬的海灘，完善的器具可以租借，最棒的是房客不用另外付費。 4.雖然網路有付費版，其實房內也有免費的，雖然每24分鐘需要重新登入，但並不影響使用的便利性。 5.沒有在飯店內飲食無法評論。 6.健身房各項器材都有，可惜許久未更新。 6.價格是杜夢灣各酒店中算合理的。 7.陽台建議選擇非PIC那一側，相當棒!安靜視野遼闊。 感謝前台提供許多便利的服務，相當友善，若有機會，會再住。
於 2018 年 2 月住了 5 晚

8/10 不錯哦

cynthia，HKG

喜歡：整潔度、住宿環境和硬體和客房舒適度
靠近海灘,方便
靠近海灘,步行8分鐘可達杜夢湾沙灘,水清沙幼,、 浮谮可見很多鱼及少量珊瑚,水流平静,酒店亦提供浮潛工具,大堂亦提供飲用水及果汁,值得ㄧ讚,䣓鄰便是PlC,PlC对面是蘭花酒店,有ABC stores 及多間食店,非常方便,酒店門口有免费車到DFS及shopping mall,亦可步行l5分鐘到24hour 超市,非常方便,唯酒店有D舊,但下次亦會再入住。
於 2017 年 12 月住了 6 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best location for shopping and dinning out
Price is reasonable. Very convenient for shopping and dinning out!
於 2017 年 12 月住了 1 晚

8/10 不錯哦

Viola

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 1 晚

10/10 有夠讚

YUANTZU

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice people and comfortable but old
The registration is very kind and helpful, I really like every person there, they are just like a family, I would definitely go back home there. Only one suggestion is the hotel is quite old, hope to renew soon.
於 2017 年 11 月住了 4 晚

8/10 不錯哦

Patrick，香港

喜歡：整潔度、員工素質和客房舒適度
位置方便，但略嫌殘舊。
酒店位置鄰近K-Mart，大約5分鐘的腳程即可到達。而酒店正門亦有免費穿梭巴士往來DFS T Galleria及GPO，所以交通方便。如果需要租車的話，可選用Nissan Rent-a-Car，酒店內有櫃臺可以辦理手續。 職員服務親切有禮，會主動在穿梭巴士服務時間以外幫客人召喚出租車。大堂亦有冷水和果汁免費提供。 酒店房間相對寬敞，景觀開揚。但是設施相對殘舊。
於 2017 年 11 月住了 4 晚

8/10 不錯哦

LONG SANG

喜歡：員工素質和住宿環境和硬體
中規中矩的酒店
我們早上6:00AM落機, 6:30AM去到酒店, 竟然可以CHECK-IN。這個算不錯。 工作人員都算有善 這酒店以前是萬豪管理, 現在PACIFIC STAR自己管理。 商店很多已空置, 健身室已失修，房間地毯感覺不乾爽的，要穿拖鞋。6呎大床，床太軟。浴缸有點兒細。 隔音不太好，旁邊那房人常常一早就聽到小朋友吵鬧。 下面泳池普通, 有個沙灘連接，可以借用救生衣等裝備 旁邊就是PIC 水上樂園。 露台景觀很美 有車接去DFS 和GPO。
於 2017 年 8 月住了 4 晚

8/10 不錯哦

Yu-Ling

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
在杜夢灣PIC旁邊，吃東西方便，景色也漂亮。很舒適不嘈雜，不錯
於 2017 年 7 月住了 3 晚

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：客房舒適度
位置還好, 附近有巴士站; 可是浴室的花灑太舊, 水壓不好; 房暗算乾淨; 但接近PIC, 晚上有點嘈雜; 所謂的海景房間也不是正對大海, 有點被騙的感覺...
於 2017 年 5 月住了 5 晚

8/10 不錯哦

ZHI

喜歡：整潔度和客房舒適度
交通方便，海景亦不错
有的网站显示酒店位置塔穆宁，有的显示杜梦湾；但不论是杜梦湾还是塔穆宁，位置都还算不错，一边是悦泰一边是太平洋岛屿俱乐部，楼下的太平洋岛屿俱乐部有超多水上游乐设施（非海上），带小孩度假应该很不错，只是非住宿客人貌似不能使用；酒店有免费巴士直达DFS，大概半小时一班；酒店步行到太平洋岛屿俱乐部外面的人行道上，有免费巴士直达GPO，对面有免费巴士直达SANDS PLAZA，购物超级方便。酒店沙滩也还算不错。有会中文的前台接待。 略嫌不满的是，本来预定的海景房，结果到店后给了6楼（平街2楼）的房间，海景全被5楼的裙楼挡住了，前台接待告知那个房间基本面也是海景，很是失望。交涉了半天，还是在会中文的前台接待耐心协调下才换了高楼层房间。

6/10 一般般

Tony，Hong Kong

不喜歡：整潔度、住宿環境和硬體和客房舒適度
不近海灘 ，設施落後。
太殘舊了，房間、泳池，以至大堂,設施又少，餐飲又少，應該重建！ 加設餐飲，遊樂設施！燈光欠佳，房間鎖易失靈！
大堂

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
I have stayed at this hotel in the past, and the amenities were great. They said that because of covid-19, everything was closed. The restaurants, the spa, the pool, the bars, the gym, the concierge, even some of the entrances to the hotel were all closed. Other hotels seemed to be open and operational. I really wish that they had found a way to make it work. This hotel has a lot of potential, but with everything being closed, I found out hard to overlook the old and aging property. The elevators almost got stuck a few times. The air conditioning could not keep up in the middle of the day. On high cool, our room was up to 77 even with an extra fan from the front desk.
於 2021 年 7 月住了 10 晚

2/10 很糟糕

NadiA

商務旅客
不喜歡：住宿環境和硬體和客房舒適度
Hot, no power for several nights, run down
We have stayed at this hotel many many times, as we travel to Guam for business very frequently. It's getting a little older, but was still a nice hotel until this last trip. The power went out on 3 different occasions during the 10 night stay, effectively locking us out of our rooms until 2 - 4 am on all 3 nights power was out. Additionally, the AC units were not working, and the rooms were incredibly hot, with no air circulation. All the guests were on the 16th floor, and all other floors blocked off (not sure if this was due to Covid or not.) The pool is also closed due to Covid, which is understandable, but frustrating due to the heat. The hotel is getting very run down and definitely needs to make some drastic improvements soon!
於 2021 年 6 月住了 7 晚

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property and service has deteriorated beyond belief.. it used to be a decent place to stay.. no longer there..
於 2021 年 6 月住了 6 晚

6/10 一般般

真實旅客

於 2020 年 7 月住了 2 晚
Jessica 於 2020年8月11日回覆
Thank you very much for taking the time to leave us a feedback! We will continue to work on improvement on our products and services!

8/10 不錯哦

yanghee

家庭旅遊
於 2020 年 3 月住了 2 晚
Jessica 於 2020年3月27日回覆
Hafa Adai! Thank you very much for taking the time to leave us a rating! We are happy to hear that your stay with us is 8 out of 10! We will continue to improve our service and product, so that your next stay with us would be 10 out of 10! Thank you once again!

8/10 不錯哦

真實旅客

於 2020 年 3 月住了 4 晚
Jessica 於 2020年3月22日回覆
Hafa Adai! Thank you very much for taking the time to leave us a review! We are happy to hear that your stay here was 4 out of 5! We will continue to work toward improvement on both our product and service. We look forward to seeing you again in the future.

6/10 一般般

In sook

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
..
룸은 눅눅하고 곰팡이냄새가 많이나서 별로였는데..위치나 뷰...바다 근접성은 좋고, 시설도 나름 좋아요(라운드리 등) 베란다 문도 열려서 발코니 나갈수있었고 로비가 젤 시원하고 쾌적하고 좋았어요~^--^ 하지만 룸 냄새는 별로입니다. (바닥이 카페트라...)
於 2020 年 3 月住了 1 晚
Jessica 於 2020年3月18日回覆
퍼시픽 스타 리조트 & 스파에 오셔서 감사합니다. 객실이 기대에 미치지 못해 사과 드립니다. 저희는 손님을 위해 편안한 숙박을 위해 최선을 다하고 있지만 이번에 발생한 사건에 대해 깊이 사과드립니다. 귀하의 의견은 우리에게 많은 의미가 있으며, 이러한 문제를 충분히 고려하여 경영진과 공유 할 것을 확신합니다. 저희는 다시 한번 저희 호텔에 머물수 있기를 다시 한번 고려 해주시길 바랍니다 그리고 다음 방문 전에 지적된 문제를 해결해 놓겠습니다. 귀하의 의견에 진심으로 감사 드리며 다시 한번 저희의 소중한 손님으로 모실수 있기를 기대하며 더 나은 봉사를 할 수있는 기회가 되기를 바랍니다.

8/10 不錯哦

SEONGHYE

於 2020 年 3 月住了 1 晚
Jessica 於 2020年5月3日回覆
Hafa Adai! Thank you very much for taking the time to leave us a rating! We sincerely thank you and look forward to welcoming you back to our hotel in the future.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度和客房舒適度
於 2020 年 2 月住了 3 晚
Jessica 於 2020年2月23日回覆
Hafa Adai! Thank you very much for taking the time to leave us a rating! We are happy to hear that you are overall satisfied with your stay! We look forward to your next visit!

4/10 不太好

真實旅客

於 2020 年 1 月住了 4 晚
Jessica 於 2020年2月5日回覆
Hafa Adai! Thank you very much for taking the time to leave us a rating! We sincerely apologize for not meeting your expectations. We will continue to work on improvement on both our product and service. We hope that you'll visit us once again and allow us the chance to serve you better.

6/10 一般般

真實旅客

親子旅遊
喜歡：員工素質
不喜歡：整潔度
お風呂が古い、錆や汚れが目立つ。 水が止まらない。 気候のせいなのか、カーペットが常に湿っている。
於 2020 年 1 月住了 4 晚
Jessica 於 2020年2月7日回覆
この度はパシフィックスターリゾート＆スパにご滞在を頂きまして、誠に有難う御座いました。 御利用に際しまして、お客様に不快な思いをさせてしまいました事、心からお詫び申し上げます。 この度の貴重な御意見を生かせます様、又、 お客様のご期待に沿えます様、改善に向けて努力させて頂きますので、 今後も引き続きご愛顧頂けます様お願い申し上げます。

2/10 很糟糕

SEONGBONG

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 3 晚
Jessica 於 2020年2月5日回覆
Hafa Adai! Thank you very much for taking the time to leave us a feedback! We apologize for not meeting your expectation. We will continue to work on improvement on both our product and service. We hope that you'll give us the chance the serve you better in the future.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Roaches!!
We had 3 roaches in the room. One on the wall, one and the bed and one on the other bed. They crawled up on my arm while I was sleeping and I had to call the front desk to change the room at 4am in the morning. Security box was broken and even though I asked to fix it, they didn’t do anything about it.
於 2020 年 1 月住了 5 晚
Jessica 於 2020年1月30日回覆
Hafa Adai! Thank you very much for taking the time to leave us a feedback! We sincerely apologize for the inconvenience and discomfort experienced during your stay. We had already reported the pest problem to the pest control company that maintains our property. We appreciate your feedback as it allows for us to work on improvement.

8/10 不錯哦

suman

家庭旅遊
喜歡：員工素質
가성비 최고!
직원들은 친절하며 숙소는 가성비는 뛰어납니다.2가족이 잘 머무르다 왔습니다.
於 2019 年 10 月住了 3 晚
Jessica 於 2020年2月1日回覆
퍼시픽 스타 리조트 & 스파로 부터 Hafa Adai인사 드립니다. 우선 저희 호텔에 머물러 주셔서 진심으로 감사드립니다. 귀하의 의견은 많은 것을 의미하며, 직원 서비스관련된 귀하의 관대한 의견에 진심으로 감사드립니다. 시간을 내어 저희와 당신의 생각을 공유해 주셔서 다시 한 번 감사드립니다. 가까운 시일 내에 퍼시픽 스타 리조트 & 스파에서 귀하를 다시 뵙기를 기대합니다.

6/10 一般般

Joanna

喜歡：員工素質
The service was outstanding. The people we encountered were extremely friendly. However, the resort needs some help. The AC was mediocre at best. Which created a huge humidity problem. The carpet felt almost damp when you stepped on it barefoot and the tile in the bathroom was actually wet with humidity. The room rarely got below 80 degrees F. Which made it difficult to sleep. To be fair I didn’t report it until the last day. But it was not addressed to my knowledge. The room Smelled stale and moldy as the days went on. With a little TLC this resort could be outstanding. But in this shape definitely not worth the price!
於 2020 年 1 月住了 4 晚
Jessica 於 2020年1月30日回覆
We apologize for not meeting your expectations. We will continue to work on improvement on both our product and service.

10/10 有夠讚

KIM

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 3 晚
Jessica 於 2020年1月29日回覆
퍼시픽 스타에 머물고 저희 호텔에 대해 리뷰를 남길 시간을내어 주셔서 대단히 감사합니다. 저희는 고객님이 전반적인 체류에 만족한다는 소식을 듣고 기쁘게 생각 했습니다. 저희는 서비스와 제품을 지속적으로 개선하기 위해 열심히 노력할 것입니다. 다시 한 번 저희 호텔을 찾아주시면 환영 하겠습니다.

4/10 不太好

真實旅客

親子旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度和住宿環境和硬體
The view was amazing... my kids were happy to be spending the weekend at the hotel. Unfortunately, we checked in @ 3:00pm & checked out at 12:am the following morning. The room was dusty, the carpets felts weird & the AC wasn’t working. We assumed that the room would’ve gotten cold by the evening and tried to remain optimistic about the room.We called front desk around 11:00 pm and was only informed that there was a problem with the AC for the entire building. Thank you to the staff for understanding. I Hope next time around the conditions will improve.
於 2020 年 1 月住了 1 晚
Jessica 於 2020年1月26日回覆
Hafa Adai from Pacific Star Resort & Spa. We apologize for any inconvenience you may have experienced with us during your stay. Please rest assured that we will take these matters into full consideration and share it with our team involved. We hope that you will re-consider staying with us once again and that we will be able to address these issues before your next visit.

10/10 有夠讚

KYUNGSUN

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 6 晚
Jessica 於 2020年1月26日回覆
Hafa Adai! Thank you very much for taking the time to leave us a rating! We are happy to hear that your stay with us was 10 out of 10! We look forward to your next visit!

8/10 不錯哦

jinwoo

家庭旅遊
시설이 오래되었습니다 해변과 수영장이 연결 되어 좋았습니다 무난한 숙소입니다
於 2020 年 1 月住了 2 晚
Jessica 於 2020年1月27日回覆
퍼시픽 스타에 머물고 저희 호텔에 대해 리뷰를 남길 시간을내어 주셔서 대단히 감사합니다. 저희는 고객님이 전반적인 체류에 만족한다는 소식을 듣고 기쁘게 생각 했습니다. 저희는 서비스와 제품을 지속적으로 개선하기 위해 열심히 노력할 것입니다. 다시 한 번 저희 호텔을 찾아주시면 환영 하겠습니다.