Dear CHUK WONG,Thank you for your feedback. We apologize for the frustrations you experienced during your stay however please note that the opinions of our guests are valuable to us and will be shared with the rest of the management team for improvement on the issues you've mentioned. We hope you will allow us another opportunity to welcome you back again and provide you with the level of service you expect to receive here at Dusit Thani Guam Resort.

Dear Xiaoxue, Thank you for the terrific review score. We are very pleased to see that you were satisfied with the quality of your stay and we look forward to seeing you again soon here at Dusit Thani Guam Resort. Best Regards.

Thank you for sending in some great score! We appreciate your support and are very much delighted to see that you were pleased with the quality of our service and product. We look forward to serving you again soon here at Dusit Thani Guam Resort. Best Regards.

Hafa Adai Wei, Thank you for taking the time to share your feedback with us. We apologize for the inconveniences you experienced. However we do hope that you will choose to stay with us again in the future as it would be our pleasure to welcome you back. Best Regards.

Hafa Adai, Thank you for sharing your comments with us. I sincerely apologize for the frustrations you experienced during your stay here. Please do allow us another opportunity to welcome you back and provide you with an improved quality of service and product should your travels bring through our island again. It would be our pleasure to have you in the near future. Best Regards.

Hafa Adai Chia-Hsin, Thank you for taking the time to send in a review. We appreciate your support and look forward to welcoming you back again in the future. Best Regards.

Hafa Adai POYANG, Thank you for taking the time to send in a review and provide us with your comments regarding your most recent visit to our property. I am sorry to hear of the frustrations you experienced and rest assured we have taken the necessary precautions to prevent them from happening again. Please allow us another opportunity to welcome you back again in the future as it would be our pleasure. Best Regards.

Hafa Adai SHEUNG TO, Thank you for taking the time to send in a great review score. We appreciate your feedback and support and look forward to welcoming you back again in the future.

Hafa Adai Catherine, Thank you for the perfect review score! We are very much delighted to see that you were pleased with your stay and the quality of service and product provided to you whilst here. It would be our pleasure to welcome you back again soon to DTGU. Best Regards, Manager

Hafa Adai Valued Guest, Thank you for the perfect review score! We appreciate the support and look forward to seeing you again soon here at DTGU. Best Regards, Manager

Dear SHOKO,We would like to thank you for taking the time to leave us a review. We truly value your positive score! WE look forward to seeing you again soon.

Dear Hidenori,Thank you for taking the time to leave us a review. Your positive rating is truly appreciated.

Dear Mika,Thank you for taking the time to leave us a review. Your positive rating is truly appreciated. We will continue to improve and provide exceptional experiences for all our guests. We look forward to your next visit.

Dear Nanamure,Thank you for sharing your comments with us! We value your honest feedback and will be shared with the rest of the management team for improvement on the issues you've mentioned.

Dear SunYoung,Thank you very much for taking the time to rate your recent stay with us! We are thrilled to see that you had such a wonderful experience and that you awarded us the highest rating possible.At Dusit, we strive to provide each guest with a memorable and enjoyable stay, and it's incredibly rewarding to know that we succeeded in doing so for you. We value your continued support and look forward to welcoming you back for another fantastic stay in the future. Should you need any assistance or have any special requests for your next visit, please don't hesitate to reach out to us.

Dear Ken,Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your input as it helps us to continually improve our services and facilities.We apologize for any inconvenience you experienced with the availability of umbrellas at the pool and the issue with the clogged drain in the shower booth. Please rest assured that we have taken note of your comments and will address these matters promptly to ensure they are rectified.Your satisfaction is our top priority, and we strive to provide a comfortable and enjoyable experience for all our guests. We hope that despite these issues, you were still able to enjoy your overall stay with us.Once again, thank you for bringing these matters to our attention. We sincerely hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

Dear Akiko,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconveniences you encountered during the check-in process and for any discomfort caused by the presence of insects in the rooms and lobby.Your experience does not reflect the high standards of service we aim to provide, and we understand the frustration that can arise from delays and issues with cleanliness. Please know that we take your concerns very seriously, and we have addressed these matters with our team to ensure that necessary improvements are made to prevent such occurrences in the future.Regarding the check-in process, we apologize for the delay and any confusion you experienced. It is regrettable that your room was not ready upon your arrival. We will review our procedures to ensure that our guests are attended to and checked in promptly.As for the presence of insects, please accept our deepest apologies. We have already taken steps to address this issue with our pest control services to ensure a comfortable and hygienic environment for our guests.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope that you will give us another opportunity to exceed your expectations on a future visit.If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly.

Dear Kazuyuki,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your traditional Thai massage experience during your recent stay.At Deverana Spa, we take great pride in offering authentic and rejuvenating spa treatments to our guests, and it's wonderful to know that you found our traditional Thai massage to be amazing. Your kind words serve as a testament to the dedication and skill of our massage therapists.We hope that your massage left you feeling relaxed, refreshed, and ready to take on the day. Should you ever find yourself in need of another spa retreat, we would be honored to welcome you back for another exceptional experience.Thank you once again for choosing to stay with us, and we look forward to the pleasure of hosting you again soon!

Dear HEALIN,Thank you for taking the time to leave us a positive review. We look forward to your next visit!

Dear fujio,Thank you for leaving us a review. We are sorry to see you did not feel we deserve a better rating. We would love to know more about your stay and address any areas of concern you may have so that we can improve our product and services. Feel free to reach us on our main social media accounts (Dusit Thani Guam Resort) and send us a direct message. We look forward to hearing from you soon.

Håfa Adai makoto,Thank you for rating us! As we continue to improve our products and services, we look forward to welcoming you back to another great experience.

Deaer SNOW,Thank you so much for taking the time to review us! We look forward to your next visit.

Dear AKIMASA,Thank you so much for taking the time to review us! We are happy to hear your overall experience was positive. As we continue to improve our products and services, we look forward to welcoming you back to another great experience. Thank you for choosing Dusit Thani Guam Resort!

Håfa Adai Antoine,Thank you for rating us! We appreciate your support, and we look forward to serving you again soon here at Dusit Thani Guam Resort!

Dear SHINTARO,Thank you for taking the time to leave us a review. We truly appreciate the honesty about our products and services. As we continue to improve our products and services, we look forward to welcoming you back to an even better experience.

Håfa Adai Yota, Thank you for the perfect rating!

Dear KAORI,Thank you for reviewing us. We are sorry to hear that you couldn't use the gold member discount. We hope next time during your stay you can take advantage of all the great benefits of Dusit Gold.

Dear Atsuko,Thank you for rating us. We would love to hear more about your stay and address any areas of concern you may have so that we can improve our product and services. We would like to humbly apologize for any inconveniences you may have experienced. We look forward to hearing more from you soon. Thank you for choosing Dusit Thani Guam Resort. We wish you safe travels!

Dear Tomoyuki,Thank you for taking the time to leave us a review. We apologize for any feeling of loneliness you may have felt regarding the level of warmth and hospitality from our staff. We genuinely appreciate your patronage and hope that you will give us another opportunity to exceed your expectations in the future.

Dear saori,Thank you for rating us. We would love to know more about your stay and address any areas of concern you may have so that we can improve our product and services. Feel free to reach us on our main social media accounts.

Dear Yuji,Thank you so much for awarding us a perfect score of 5 out of 5! We are thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're delighted that we were able to meet and exceed your expectations.If there's anything specific that made your stay particularly memorable or if there's anything else we can do to improve even further, please don't hesitate to let us know.We would love to welcome you back for another wonderful stay in the future. Thank you once again for choosing to stay with us and we look forward to your return soon.

Dear Naho,Thank you so much for taking the time to leave us such a great rating! We are absolutely thrilled to hear that you had a wonderful experience during your recent stay with us and that you felt we deserved a perfect score.Providing exceptional service and ensuring our guests' satisfaction is our top priority, so it's incredibly rewarding to know that we were able to meet and even exceed your expectations.Thank you for choosing to stay with us and for sharing your positive feedback. We can't wait to host you again soon!

Håfa Adai Yuki,Thank you for rating us!

Dear Toshiba,Dear valued guest,Thank you for taking the time to share your feedback with us and for rating your recent stay at our hotel with 4 out of 5 stars. We're delighted to hear that overall, you had a positive experience during your time with us.While we're pleased to see that you enjoyed your stay, we're always striving to provide our guests with exceptional experiences. If there are any specific areas where you feel we could improve and earn that extra star, we would greatly appreciate your insights.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.

Dear Kota,Thank you for taking the time to share your thoughts about our hotel's location. We're thrilled to hear that you found it to be favorable!We understand that a convenient location can greatly enhance a guest's overall experience, and we're delighted that you found ours satisfactory. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back on your next visit, and we'll strive to make your stay just as enjoyable as the last. Thank you again for choosing to stay with us!

Dear Tatsuya,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments as they provide us with valuable insights into areas where we can improve our guest experience.We apologize for any inconvenience you experienced with the storage options in your room and the absence of a table for dining. Additionally, we are deeply sorry for the oversight in cleaning your room, especially regarding the bathtub. This does not reflect the standards we strive to maintain, and we will address this issue with our housekeeping team to ensure it does not happen again.We're pleased to hear that you enjoyed the breakfast buffet, but we regret that you did not encounter any Japanese staff during your stay. We understand the importance of having multilingual staff available to assist our guests and will work to ensure better coverage in the future.We apologize once again for any shortcomings you experienced and understand your decision to explore other accommodations next time. Should you reconsider, we would welcome the opportunity to make it up to you with a more satisfying stay. Thank you for your feedback, and we hope to have the chance to welcome you back under better circumstances.

Dear Naosuke,We sincerely apologize for the intrusion you experienced during your recent stay at our hotel. Your privacy and comfort are of utmost importance to us, and we deeply regret any discomfort or inconvenience caused by this incident.Please rest assured that we take your feedback seriously and have addressed this matter with our housekeeping team to ensure that proper procedures are followed at all times to prevent such occurrences in the future.We understand how unsettling it can be to have your privacy compromised, and we want to assure you that we are taking steps to prevent this from happening again. Your trust and satisfaction are paramount to us, and we hope you will give us another opportunity to provide you with the exceptional service you deserve.Thank you for bringing this to our attention, and we appreciate your understanding.

Dear Ikuo,Dear valued guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We're truly sorry to hear that your experience did not meet your expectations, as reflected in your 2 out of 5 rating.We understand the importance of providing a comfortable and enjoyable experience for our guests, and we apologize for any shortcomings you experienced during your time with us.If there are specific details about your stay that you would like to share or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.

Dear Ryohei,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We're truly sorry to hear that your experience did not meet your expectations, as reflected in your 2 out of 5 rating.We understand the importance of providing a comfortable and enjoyable experience for our guests, and we apologize for any shortcomings you experienced during your time with us.If there are specific details about your stay that you would like to share or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.

Dear Akagawa,Thank you so much for your glowing review and for rating us a perfect 5 out of 5! We are thrilled to hear that you had such a fantastic experience during your stay with us.We're delighted to hear that you enjoyed every aspect of your stay, and we would be honored to welcome you back for another unforgettable experience in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Once again, thank you for choosing to stay with us and for sharing your positive feedback. We can't wait to have the opportunity to host you again soon!

Dear Kanekura,Thank you so much for staying with us and for taking the time to give a perfect rating! We are happy to know that you had such a positive experience during your stay with us.Providing exceptional service and ensuring our guests' satisfaction is our top priority, so it's incredibly rewarding to know that we were able to meet and exceed your expectations. Once again, thank you for choosing to stay with us and for sharing your positive feedback. We can't wait to have the opportunity to host you again soon!

Dear Akira,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our customer service team and that you were able to fully enjoy your time during your travels. Providing exceptional service and ensuring our guests' satisfaction is our top priority, so it's incredibly rewarding to know that we succeeded in making your stay memorable. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic experience in the future.

Dear Jinho,Thank you for sharing your feedback with us! We're thrilled to hear that you had a positive experience staying with us. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're delighted that you found our property suitable for your needs. If there's anything specific that stood out to you during your stay or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another great stay soon.

Dear Toshiki,Thank you for choosing to stay with us. We're pleased to hear that overall, you had a positive experience during your stay with us.If there are specific aspects of your stay that you feel we could have done better or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Your satisfaction is important to us, and we welcome the opportunity to address any concerns you may have.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for an even better experience in the future.

Dear KOJIPlease accept our sincerest apologies for the less-than-satisfactory experience you encountered during your recent stay with us. Your feedback is incredibly important to us, and we want to assure you that we take your comments very seriously.We are deeply sorry to hear that you experienced issues with the hot water in your shower. Please know that maintaining high standards of comfort for our guests is a top priority, and I regret that we fell short in this instance. Rest assured, our maintenance team has been notified, and we are actively working to address this issue to prevent any future occurrences.Furthermore, I am disappointed to learn about the condition of our pool area and the presence of garbage. Our housekeeping and maintenance teams have been instructed to conduct a thorough inspection of the pool area and ensure that it is kept clean and inviting for our guests at all times.Regarding your dissatisfaction with the landscape and room design, I understand that individual preferences vary, but please know that your feedback is invaluable to us as we continuously strive to enhance our guests' experiences. We will certainly consider your comments as we evaluate opportunities for improvement in these areas.Additionally, I apologize for any inconvenience you experienced during the check-in process. We understand the importance of efficiency and guest satisfaction during this initial interaction, and we will review our procedures to identify areas for improvement to ensure a smoother and more expedient check-in experience for our guests in the future.Once again, please accept my sincerest apologies for the shortcomings you experienced during your stay. Your feedback is instrumental in helping us to improve, and I genuinely hope that you will consider giving us another opportunity to exceed your expectations on a future visit.

Håfa Adai HITOSHI,Thank you for the positive rating!

Dear Yui,Thank you for taking the time to share your detailed feedback about your recent stay. We're delighted to hear that you enjoyed our delicious breakfast buffet throughout your stay; it's always rewarding to know that our culinary offerings exceeded your expectations, however, we will work on improving the variety.We deeply apologize for the inconvenience you experienced due to noise disturbances from neighboring rooms. Your comfort and restful sleep are paramount to us, and it's disheartening to learn that we fell short in providing you with a peaceful environment. Please rest assured that we take your feedback seriously, and we will look into ways to address the issue of noise transmission through the walls to enhance the overall guest experience.We appreciate your understanding regarding this matter and your willingness to look beyond it to appreciate the other aspects of your stay. Your feedback serves as a valuable tool for us to identify areas for improvement, and we are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a truly flawless experience in the future. If there's anything further we can assist you with or if you plan to visit us again, please feel free to reach out to us directly.

Dear Hiromasa,Thank you once again for choosing to stay with us and for taking the time to share your positive rating. Your continued support and feedback mean the world to us, and we are truly grateful.Our mission is to provide every guest with a memorable and enjoyable experience, and it brings us great joy to hear that we met your expectations. Your satisfaction is our ultimate reward, and we are committed to maintaining the high standards of service and hospitality that you have come to expect from us.We look forward to welcoming you back for another exceptional stay shortly. Should you have any special requests or if there's anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

Dear MIWA,Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our hotel beautiful and that you had a pleasant experience with our staff. Providing exceptional service and creating memorable experiences for our guests are our top priorities, so it's always wonderful to receive such positive feedback.We truly appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing to stay with us!

Dear Noya,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your honest rating.While we're glad to hear that you chose to stay with us, we're sorry to learn that your experience didn't meet your expectations entirely. Your feedback is invaluable to us as it helps us to identify areas where we can improve and ensure that future guests have a more satisfying experience.If there were specific aspects of your stay that you feel we could have done better, we would greatly appreciate any additional details or suggestions you might have. Your insights will enable us to address any shortcomings and enhance our services accordingly.We hope that despite the challenges you encountered, there were still aspects of your stay that you enjoyed. Should you decide to give us another opportunity to host you, please don't hesitate to reach out to us directly. We would love the chance to exceed your expectations and provide you with a truly exceptional experience.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.