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Reviews of Santos Hotel

4 out of 5
Santos Hotel
No. 49, Sec. 3, Cheng De Road, Taipei

Reviews

8.0

Very Good

Rating 10 - Excellent. 304 out of 1000 reviews" "
Rating 8 - Good. 443 out of 1000 reviews" "
Rating 6 - Okay. 162 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Poh Sim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Parking. Customer service very ego. Keep chasing guests to leave whether it is breakfast time or check out time. Old furniture and room smell dusty old.
Stayed 1 night in Mar 2024

6/10 Okay

ThanhMai

Liked: Staff & service
Disliked: Property conditions & facilities
the room and hallway carpet's big smells also I found a rocker !
Stayed 4 nights in Mar 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and knowledgeable. Over all staying for over 2 weeks have great experience.Definitely come back again next time when visit Taiwan.
Stayed 8 nights in Feb 2024

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Over all is very nice. I booked 2 weeks of staying. I’m happy the room was pretty good size water was stay strong and nice hot. Since we stayed for 2 weeks not just couple night if they would have provided a microwave in the room I would be very very happy. It’s kind of inconvenient without a microwave since I live in US and heavily used it. Otherwise I like the hotel and consider returning back here next year when I’m visiting Taiwan again.
Stayed 6 nights in Feb 2024

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Kai

Traveled with family
Liked: Staff & service
Handy location
Stayed 4 nights in Jan 2024

8/10 Good

Anurag

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Jan 2024

10/10 Excellent

Roger, Fremont

Stayed 1 night in Jan 2024

8/10 Good

Chun Wee

Traveled with family
Liked: Cleanliness, staff & service
Place is abit old but furniture still in good condition, only thing is the air-conditioning is not remote control, 2nd day then found the control knob, which is not at normal eye level to spot it, and after adjusting it, feel no difference in the room temperature.
Stayed 4 nights in Jan 2024

2/10 Terrible

Matthew

Disliked: Staff & service
We booked Santos Hotel Nov 1 to Nov 3 2023 There was a fire, with smoke, late at night. The whole building was evacuated, with guests standing outside waiting for hours, some in pajama. The hotel had to ask every guest to cancel their stay and leave. Since then, we've been waiting for our refund. I contacted Hotels.com as well, and they told me it would take 1 week to process and that was 2 months ago and no refund yet. Hotels.com could care less that a room they sold caught on fire and they did nothing proactively to take care of the customers. i had to find another hotel that night myself, paid for it, and didn't ask hotels.com to reimburse me for incidentals. I just want my refund for the room in the hotel that caught on fire and we didn't stay in.
Stayed 2 nights in Oct 2023

8/10 Good

ANDY

Traveled with family
Liked: Cleanliness, staff & service
We stayed at the Santos Hotel for about 12days and it has been an overall decent experience! There is a lot to like and things to take note of: Location - 8/10: Very convenient! Minquan W Rd Station(metro) is a 6min walk from the hotel which can take you easily to key places for your visit. there are many bus options nearby as well as a few 7-11’s around. Taxis can be found outside the station too. Staff/ Customer Service - 8/10: Staff was helpful and responsive to issues. One of our lamps went out and they came to fix it quickly. Housekeeping also very helpful and quick in cleaning. They are willing to provide you with change of towels and trash bags if you do not end up room cleaning for the day. Amenities - 7/10: Not the worst; everything was functional but wallpaper and the bedding seemed outdated. The first day there was a musty smell but it went away after we ran the AC. AC is climate controlled and if it’s too hot you can open the window, otherwise when the AC is useable it’s very cold. Perfect for sleeping! The pillows on the bed are deceivingly thin. They are puffy at first but once you put your head on them they deflate and don’t provide enough support. Would recommend using the extra blankets in the closet to prop it up. Overall Score - 8/10: Overall, good experience. The location is great, staff was decent, and having a convenience store downstairs is always a plus. There were some minor issues with amenities but nothing that ruined the trip.
Stayed 13 nights in Dec 2023

6/10 Okay

Thomas

Stayed 2 nights in Dec 2023

10/10 Excellent

Alexander, Chicago

Stayed 28 nights in Nov 2023

8/10 Good

Shu Wen Ann

Liked: Cleanliness, property conditions & facilities
The hotel is old but clean. MRT is nearby, less than 10 mins walk. The area is close to department stores and shopping areas.
Stayed 4 nights in Nov 2023

10/10 Excellent

Ek Huat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough
Stayed 2 nights in Nov 2023

10/10 Excellent

Yuk Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the housekeeping and greeting me! Also tidy up well👍👍
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
管理不善，设备陈旧，附近饮食不便
Stayed 5 nights in Oct 2023

6/10 Okay

Ka Chun

Traveled with group
Liked: Staff & service
Disliked: Amenities
Too old without prompt renovation
Stayed 3 nights in Oct 2023

2/10 Terrible

thanh

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth your money.
Moldy air, smell really bad from carpet which never been changed for decades. Moved to different room after first night, still moldy air, stinking smell from carpet.
Stayed 4 nights in Oct 2023

4/10 Poor

mark

Disliked: Cleanliness, staff & service, property conditions & facilities
卫生不好，设施陈旧。
Stayed 1 night in Oct 2023

10/10 Excellent

Hsiangcheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Sep 2023

6/10 Okay

Judy

Liked: Property conditions & facilities
Need more of staff for bags service
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023

8/10 Good

Roger, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here often.
Stayed 2 nights in Aug 2023

10/10 Excellent

Hao

Stayed 3 nights in Jul 2023

2/10 Terrible

Jack

Traveled with partner
Disliked: Cleanliness, staff & service
Tried to check in at 4pm but was told to was in the lobby for almost 20min because the customers checked out late. If you want customers to check in late, please do inform the customers as head of time; don’t let them tiredly wait in the lobby. I also requested a technical service as our toilet was jammed,m. I waited for 2 hours, and no one showed up. What a great service.
Stayed 1 night in Jul 2023

8/10 Good

Jian Haw

Liked: Staff & service
Seems the area is for business.
Stayed 1 night in Jun 2023

10/10 Excellent

Veronica K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were receptive to my needs and were always so helpful!!
Stayed 7 nights in Jun 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
No laundry facility. The nearest one is 15 minutes walking away.
Stayed 7 nights in May 2023

10/10 Excellent

Chee Vui

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and near the MRT station. 7 eleven is just next door.
Stayed 4 nights in May 2023

6/10 Okay

C James, Houston

Traveled with family
Liked: Staff & service
The transportation is excellent to take R line ( red) because most attractions are along Red line . However the building is old need updated in bathroom
Stayed 5 nights in May 2023

10/10 Excellent

Esther

Stayed 6 nights in Apr 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
totally not as expected, cleaning room every other day, moldy smell at room, no rest area at lobby...
Stayed 9 nights in Apr 2023
Response from Santos Hotel on 2023/5/6
Dear Guest,Thank you for staying at the Santos Hotel.We're regret to know that you were not satisfied with our facilities.We're appreciated for your feedback and have forwarded to the related teams for further improvement.We look forward to seeing you again in future.

10/10 Excellent

Roger, San Jose

Liked: Cleanliness, staff & service, amenities
I love the place. Stayed here for five days.
Stayed 2 nights in Apr 2023
Response from Santos Hotel on 2023/5/6
Dear Guest,Thank you for choosing to stay at Santos Hotel.We're grateful for your kind feedbacks and will keep working hard to provide the best service to everyone.Look forward to being at your service in future.Best regards,

8/10 Good

Roger, San Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have occasionally stayed at Santos over the past ten years. I appreciate their steadiness even through the Pandemic. All things considered, they are steady and reliable. I wish the best for them
Stayed 3 nights in Mar 2023

8/10 Good

chung ning

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Seranee

Liked: Cleanliness, staff & service, property conditions & facilities
likes - Location. I prefer local neighborhood than shopping area or tourist area, so this one is perfect! It's near metro station and many restaurant or food place there. - Room. It's cleanliness and comfortably to stay. - Safety. You need to tap your keycard when use the elavator. Dislike - some functions in the room is not working. In my room, the auto washlet seems not working but it's okay for me, so I didn't notice the staff.
Stayed 5 nights in Mar 2023

6/10 Okay

Ginny

Business traveler
Disliked: Cleanliness, amenities
I like the size of room, 269 square feet. I do not like the room was cleaned every other day. The room should be cleaned everyday.
Stayed 10 nights in Feb 2023

4/10 Poor

Chensheng, Yardley

Disliked: Amenities, property conditions & facilities
Too old
Stayed 1 night in Feb 2023

8/10 Good

Tan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Train, and food street.
Stayed 7 nights in Feb 2023

2/10 Terrible

JUN

Disliked: Cleanliness, staff & service
Stayed 3 nights in Feb 2023

10/10 Excellent

Pey Hwa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from santos hotel on 2023/2/21
Dear Guestthanks for your feedback, happy to see you soon

10/10 Excellent

Kuang-Hung

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the MRT. Super Convenient...
Response from santos hotel on 2023/2/21
Dear Guestthanks for your feedback, happy to see you soon

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location for me inTaipei room a little cold with low Temp outside , but they found A heater for me in the end
Stayed 4 nights in Jan 2023
Response from Sales Manager on 2023/1/30
Dear Paul Thanks for your feedback, wish you have a good day.

10/10 Excellent

Mitsuyo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing good
Response from Santos hotel on 2023/1/16
Dear MitsuyoThanks for your feedback, wish you have a good day.Happy New Year.

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 nights. Reasonably priced hotel with reasonably spacious room that comes with bathtub and toilet with biget. It is near the mrt. There is also a direct bus that we took from the airport that stopped just opposite the hotel which saved us quite a sum on the transport had we took taxi! Only downside was it did not have heater when we stayed during the cold weather period. Overall, a good hotel for its location and cleanliness. Nice hotel staff around. We would like to thank the service of the front desk staff, concerige and staff who had our room cleaned during our stay. We may return some day again as we had enjoyed our stay.
Response from Sales Manager on 2023/1/12
Dear MS SongIt's happy to see your message.we also very glad that you have enjoyed your stay at our hotel, this is our greatest encouragementHope to have the opportunity to serve you.Happy New year

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel if possible
The rooms are old, not well-maintained and not cleaned properly. Will not recommend this hotel to anyone.
Stayed 2 nights in Dec 2022
Response from 三德大飯店 on 2023/1/5
Dear AnonymousI am very sorry to make you feel uncomfortable, and hope to have the opportunity to serve you again, we will improve it.

10/10 Excellent

Mei Lei Amelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs Well upkeep environment Spacious & bright room Comfortable beds Coffee machine & coffee capsules provided is a plus
Response from 三德大飯店 on 2023/1/5
Dear MEI LEI AMELIAThank for your information, we are very happy to see you that you fell good in your hotel,

8/10 Good

Renlin Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and clean hotel
It was very clean. Extremely great for the price paid. But the curtains didn’t close well. So I woke up early at the sunrise.
Stayed 1 night in Jul 2020
Response from Santos Hotel Taipei on 2020/7/17
Dear Guest, Thank you so much for taking the time to share your recent review of Santos Hotel. It is happy to receive positive feedback from our guests. We are glad to read that you enjoyed your stay and our services. Appreciate again for your support and truly hope we can see you soon. Looking forward to welcoming you back on your next trip to Taipei!