Was checked in room 205 and it was fine until we come back to our room after 12am. Jump into the shower and wait for 15 mins. There was no hot water for shower! Having hot water is basic for a hotel, or even a hostel. But there were no hot water for shower nor the bath top. This is not acceptable and not even talking about this 4 start hotel!
We call the reception, they just send someone to check out shower, and when they confirm there were no hot water, they went down again. After a while they call and tell us to give us The key for the room next door and ask us to use that. It was 1 am then. I start to get angry and complain about the situation, how can you just give us a key and ask us to go shower next door. It will be very inconvenient!
Then they start to arrange another room for us! By the time we settle down it was 2am. The next day no late check out offer or any apologies. Not even at check out!
It was as really bad experience, and not a pleasant stay at all.
They hotel was refurbished from an old hotel I think. Both software and hardware are not that up to 4 start standard.