感谢您的10/10评论。 我们很高兴听到您在我们这里过得愉快，我们期待着您的下次光临。 旅途愉快！

Thanks for taking the time to leave your feedback. We are so pleased to hear you enjoyed your stay with us and we hope to welcome you back on your next visit to Sydney.

感谢您抽出宝贵时间留下您的反馈意见。客户满意度对我们非常重要，我很遗憾听到我们在这个场合低于您的期望。很遗憾，由于您进行了不可退款的预订，我们无法仅为改变主意而向您退款。我们确实试图在您入住期间直接与您解决问题，并提供房间更换服务。关于我们的费率，我们对所有在线预订网站上的此条款和条款都非常透明，您必须在作出消费者同意之前与您达成协议。悉尼是世界上最受欢迎的目的之一，这就是为什么利率会根据市场需求而变化的原因。这不是悉尼独有的，您会发现全球的酒店价格都很活跃。 再次，我很抱歉你不喜欢你的逗留。下次，如果您不满意，请与管理层联系，因为我们将尽最大努力确保您与我们保持最佳关系。

Thanks for taking the time to leave your feedback, David. I are so pleased to hear that overall, you enjoyed your stay with us. Our team work hard to provide the best possible guest experience and it is disappointing to hear the evening staff were not up to scratch. I want you to know that I will be following this up with my team. Wishing you all the best for your travels and we hope to welcome you back very soon.

感谢您抽出宝贵时间留下您的评论。 我们很高兴听到您喜欢我们的住宿，我们希望很快再次欢迎您。

感谢您抽出宝贵时间留下您的反馈信息。 我们很高兴您喜欢和我们在一起，我们期待着您的下一次访问。 旅途愉快！

Thanks for the 5/5 review, Lewis. We are so pleased to hear you enjoyed your stay with us and we look forward to welcoming you back on your next visit to Sydney. Happy Travels!

Thanks for the 5/5 review, Yensui! We are so pleased you enjoyed your stay with us and we look forward to welcoming you back on your next visit. Happy Travels!

感谢您的反馈意见。 听到你能够欣赏我们的位置真是太好了。 我很抱歉听到您的房间没有按要求清洁，我希望您知道我会跟随我们的团队来确保它不会再发生。 祝您旅途愉快，我们希望下次再见！

Thanks for the great review score, SouYi. We are so pleased you enjoyed your stay with us and we hope to see you next time you are in Sydney.

Thanks for your review. We are delighted to read your stay was fantastic. Hope to see you again soon! Safe travels. Warmest Regards, Ali M, Duty Manager.

非常感谢您的可爱审查和留在我们。我们很快欢迎你回来安全旅行！ 温暖的问候， 阿里M， 值班经理。

谢谢你和我们在一起。欣赏您圆润的评论，并希望很快欢迎您回来。 温馨问候， 阿里M 值班经理

Write your comment.亲爱的振兴， 感谢您抽出时间来审核您的@pensionsydney的体验。我们很高兴我们的团队提供了很好的服务。我们非常感谢您的圆满反馈 - 我们一定会努力改善未来的客户体验。温馨问候， 阿里M， 值班经理。

亲爱的客人， 感谢您抽出时间来审核您的@pensionsydney的体验。我们非常感谢您的圆满反馈。我想补充一点，我们的家务管理团队每天清理所有的房间。不幸的是，我们的服务不符合您的期望。我们一定会努力改善未来的客户体验 温馨问候， 阿里M， 值班经理。

Dear Jui-Yun , Thank you for your feedback in relation to your recent stay with us at Pensione Sydney. It is pleasing to read you enjoyed most aspects of your stay with us. It is however, disappointing to read about the street construction, Our City is always growing and unfortunately it is out of our hands with the construction. We do hope to welcome you back to Pensione Sydney in the not too distant future. Warm Regards, Ali Mohamed. Duty Manager

尊敬的客人， 这是伟大的听到你有一个一流的和我们呆在一起！感谢您在百忙之中阅读我们酒店的时候了！我们希望你会回来，并很快光临惠顾！ 温暖的问候， 塔玛拉罗惹 前台经理

亲爱的芷颜， 这是伟大的听到你有一个一流的和我们呆在一起！感谢您在百忙之中阅读我们酒店的时候了！我们希望你会回来，并很快光临惠顾！ 温暖的问候， 塔玛拉 前台经理

Dear valued guest , Thank you for taking the time to provide feedback. We are sorry to hear that you had to go to the wrong floor with your bags and that the incorrect address was provided for the park. We will pass this information on to your team and ensure this does not happen again. In regards to parking, we regrettably do not use our own car park and therefore comes to an additional cost for our guests if they wish to park. We will be sure to communicate this better in the future. Thank you for taking to review our hotel! We hope you will come back and visit us soon! Warm Regards Tamara Rujak Front Office Manager

亲 兩人小旅， 这是伟大的听到你有一个一流的和我们呆在一起！感谢您在百忙之中阅读我们酒店的时候了！我们希望你会回来，并很快光临惠顾！ 温暖的问候， 康斯坦萨阿罗约 前台经理

亲爱的旅行者， 这是伟大的听到你有一个一流的和我们呆在一起！感谢您在百忙之中阅读我们酒店的时候了！我们希望你会回来，并很快光临惠顾！ 温暖的问候， 康斯坦萨阿罗约 前台经理

Thanks for your feedback, we are pleased that our team was helpful and friendly. Our layout is a little odd due to being a converted heritage building. We hope to see you again.

尊敬的郭， 这是伟大的听到你有一个一流的和我们呆在一起！感谢您在百忙之中阅读我们酒店的时候了！我们希望你会回来，并很快光临惠顾！ 温暖的问候， 康斯坦萨阿罗约 前台经理

Thanks for your review Natalie. We are pleased you enjoyed the location and our team provided great service. We hope to welcome you back in the near future. Warmest Regards.

Thanks for your review. We are pleased you enjoyed your time with us. Our guest lounge and kitchenette is a great asset to the hotel. We are glad you could use it. Do let us know next time you are staying and we will do our best to allocate a room closer to the lounge and kitchen. Thanks again.

Thanks for your lovely review, Jemma. We are so pleased to hear you had a wonderful stay with us and we hope to welcome you back on your next visit to Sydney!

Hello Thank you for taking the time to review us at 1831 Boutique Hotel. We noticed you gave us a 5/5 rating which is fantastic! We are very happy that you enjoyed your experience in our hotel. We are very glad to read comments like yours, it pushes us to keep working hard. Please do not hesitate to contact us if you’re coming back Sydney, it is always a pleasure have guests like you!

Thanks for your wonderful feedback, Kou. We are so pleased you had a pleasant stay with us and we hope to welcome you back very soon. Wishing you safe travels!

Thanks for taking the time to leave your feedback, Florence. We are so pleased to hear you had a pleasant stay with us and we hope to welcome you back on your next visit to Sydney. Wishing safe and happy travels!

Thanks for taking the time to leave your feedback, Heli. It is disappointing to receive such a low score especially in relation to the room size. You booked our budget single room and the sizing is apparent in the title 'Matchbox room' and with the photo's and measurements provided online. This is also reflected in the pricing which at $65 I am sure you have to agree is a steal in Sydney's hotel market! Next time, please see our friendly staff at reception if the room is not to your liking as we have many different double and deluxe double room types we could have shown you. We do apologize for the mix up with the minibar charge and the refund was promptly made to your credit card. I want you to know that I have followed this up with my staff to ensure this error does not occur again. We want all of our guests to have a comfortable stay with us and I do apologize this was not the case for you on this occasion. Next time please feel free to approach our friendly staff during your stay as they will always go above and beyond to ensure you have the best possible guest experience with us.

Thanks for taking the time to leave your feedback. It's great to hear that overall, you enjoyed your stay with us. I am sorry to hear there were a few issues with your room and I want you to know that we will take the time to address these in our upcoming refurbishments. Wishing you safe travels and we hope to welcome you back on your next visit.

Thanks for your 5/5 review. We are so pleased you had such a wonderful stay with us and we look forward to welcoming you back on your next visit to Sydney.

Thanks for your 10/10 review, Meg. We are thrilled to hear you had such a fabulous stay with us and we hope we can welcome you back very soon. Wishing you safe and happy travels!

Hi Ken, Thank you sharing your experience with us. Please note that none of our rooms are smoking rooms, and our air con systems are driven from outside units on the roof of the hotel. I reviewed your feedback card left this morning and instantly went to your upgraded room to investigate whether or not there was a smell of cigarette smoke. I did not personally detect anything myself, however I appreciate some people have much more sensitive noses to others and i did notice you had the windows open, so it is entirely possible smoke from outside can enter if left open. Please accept my apologies that we were unable to meet your expectations on this occasion, and know we tried our very best to ensure your stay with us was an enjoyable as possible. If you do decide to give us another chance, please get in touch with me directly and i will personally see to it that you have an enjoyable stay at a great price. We wish you the very best with any further travel plans you may have. Luke - Front Office Manager

Thanks for your 4/5 review. We are so pleased to hear you had a pleasant stay with us and we hope to welcome you back very soon!

Thanks for taking the time to leave your feedback. It is great to hear that overall, you enjoyed your stay with us! You will be pleased to know that we are getting some beautiful new carpet in the coming weeks that will compliment our beautiful heritage building. Wishing you happy and safe travels and we look forward to welcoming you back on your next visit.

Thanks for taking the time to leave your feedback, Cathie. Our staff work hard to provide the best guest experience and I am sorry we did not meet your expectations on this occasion. Next time, please let us know where we went wrong so we can take action to ensure it does not happen again. Wishing you all the best for your travels and we hope you will give us a second chance on your next trip to Sydney.