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泗水市中心溫德姆飯店的評分

4.5 out of 5
泗水市中心溫德姆飯店
Jalan Basuki Rahmat No. 67-73, Surabaya, East Java

評論

8.4

非常好

10 分，有夠讚；114 則評論中有 50 則" "
8 分，不錯哦；114 則評論中有 46 則" "
6 分，一般般；114 則評論中有 9 則" "
4 分，不太好；114 則評論中有 6 則" "
2 分，很糟糕；114 則評論中有 3 則" "

8.6/10

整潔度

8.4/10

員工素質

9.0/10

設施服務

8.2/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 2 晚
Azy 於 2019年5月24日回覆
Dear Valued guest, Thank you to for taking your time to rate us. looking forward to see you again at Wyndham Surabaya. Best Regards, Abdul Azis Front Office Manager

8/10 不錯哦

Kam Va，香港

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
價錢合理,房間夠大
酒店價格合理,房間也大,不過附近沒甚麼餐廳,購物中心要走幾分鐘,酒店設施基本可以,另外早上八點多就敲門想打掃,似乎早了一點.

8/10 不錯哦

真實旅客

喜歡：整潔度和住宿環境和硬體

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店總体評價中上
位於市中心，周圍環境不錯，購物方便，酒店總體水平中上。

10/10 有夠讚

Tien-Ju，台灣

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
是間CP質很高的飯店
整體而言是間不錯的飯店，房間滿乾淨、價格便宜、管理又嚴格、又在Shopping Mall 附近，唯一要講的只有房間門的設計隔音不好，附近住戶的關門聲都聽的到
Management 於 2015年8月8日回覆
Dear Valued Guest, We are delighted to receive your positive feedback in regards to your recent experience with us. While it is relieving to know that your stay was memorable, we have noted your concern on the sound proof issue in the room. Rest assure that we will take your input as our reference for further improvement. We sincerely hope that your next stay will be even more pleasant. Kind Regards, Management

8/10 不錯哦

真實旅客

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常棒的飯店
非常棒的飯店.從一開始的check in.服務人員非常友善.因為本來訂的房型客滿.飯店免費幫我們升等到高級房.整個房間乾淨且寬敞.早餐選擇多樣化.這是一間很棒的飯店.下次再來出差我一定會再次選擇同樣的飯店

4/10 不太好

真實旅客

家庭旅遊
不喜歡：員工素質
Hotel Reception Problem
Check in process was long, because hotel staff asked for hotel voucher, and there was no information about breakfast. The next morning, hotel staff informed guide that no breakfast included. They should have informed guide at the time of check in - so we could decide whether we had breakfast at the hotel or outside. Not Recommended to book this hotel online in the future, as there were a lot miscommunication occurred.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

CHANBONG

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Anthony

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bit far from the airport but if traveling early morning or late night then its nothing to worry about. The hotel itself was nice and felt luxerious. Cant complain at all. Also couldnt here tge other guests either.
於 2023 年 8 月住了 2 晚

6/10 一般般

Elisabeth

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
I stayed for seven nights. Bathroom cleanliness was horrible especially the shower. The only thing that is clean in the room is the bed. Staff are amazing though.
於 2023 年 7 月住了 7 晚
Wyndham Surabaya 於 2023年8月7日回覆
Dear Mrs. Elisabeth,Warmest Greetings from Surabaya!Thank you for taking time to share your feedback regarding your recent stay at Wyndham Surabaya and appreciate how amazing our staffs served you.We are sorry to hear that your expectation was not fully met on few details in our services. Further action has been taken to avoid similar nature happen in the future.Thank you again for your feedback that allows us to continuously improve on our service delivery. We do hope that the experience will not deter you from visiting us again and we will appreciate if you can then contact us in advance to ensure that you will be taken care of.Warmest Regards,Wyndham Surabaya

2/10 很糟糕

Chang Ming, Carey

商務旅客
不喜歡：員工素質和住宿環境和硬體
Terrible service from the staff. Not trained properly to handle situations and they told me to go ahead to complain to their management. Rude and very unprofessional. With the price, there are many other hotels around the area thats worth your money.
於 2023 年 7 月住了 1 晚
Wyndham Surabaya 於 2023年7月18日回覆
Dear Mr/Mrs. Chang Ming,Thank you for sharing your feedback after your recent visit at Wyndham Surabaya. We are sorry to learn about your overall stay experience with us was not up to your satisfaction.We have addressed this issue to the department head concerned to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do much better on your future visit.We do hope that this unfortunate experience will not deter you from returning to Wyndham Surabaya.Respectfully,Wyndham Surabaya

10/10 有夠讚

CHANG IL

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 3 晚

10/10 有夠讚

Herry

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2021 年 9 月住了 1 晚
Wyndham Surabaya 於 2021年11月12日回覆
Dear Mr. Herry, Warmest Greetings from Wyndham Hotel Surabaya… Thank you for give us a perfect 10/10 rating. We always try to ensure our guests should be fully satisfied with our hospitality, facilities and products. We also invite you to visit our Instagram and Facebook pages (@wyndhamsurabaya) for more promos that you might interested in. It is a great pleasure to welcome you back very soon to our hotel. Best regards, Fanidia Larasati Asst. Marketing Communication Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel, Great Staff
於 2020 年 5 月住了 1 晚

4/10 不太好

真實旅客

喜歡：整潔度
不喜歡：住宿環境和硬體
It didn't feel like a 5* hotel. 5/10 points.
Good vibes, but the condition is not really good. The water in the sink didn't flow away properly. Also we requested for a room with a view on the city, but didn't get it. After asking the reception a second time, we still did not get it, even though there was availabilities as shown on hotels.com. Hmmmmm... Also the breakfast was very poor. However: It wasn't bad stay, but we def expected more from a 5* hotel.
於 2021 年 4 月住了 1 晚

10/10 有夠讚

Almost_Human，Seattle, Washington, USA

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel, Great staff, will book again once I am in the area again, hopefully Expedia fixes my account by then!
於 2020 年 4 月住了 1 晚

10/10 有夠讚

真實旅客

於 2020 年 5 月住了 1 晚

10/10 有夠讚

A'man

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice Wyndham hotel that was previously the 5 Star Pullman City Centre Surabaya.
於 2020 年 4 月住了 7 晚

8/10 不錯哦

Wenny

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Near to a major shopping centre. Staff are very friendly and accommodating
於 2020 年 3 月住了 3 晚

8/10 不錯哦

Tham

於 2020 年 3 月住了 2 晚

10/10 有夠讚

Wenny

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 1 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚

10/10 有夠讚

Nikola

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 2 晚

10/10 有夠讚

Prasetyanti

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful Stay
I stayed in this hotel for my birthday trip. The staffs are very helpful to assist every demands that my husband requested to prepare some birthday surprises. The room is spacious, clean and well equipped. Very good value for such price. The location is in the heart of Surabaya which eases our mobility. We are happy with our stay here.
於 2019 年 11 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 1 晚

8/10 不錯哦

Kamil，Karachi

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location. Value for money. Really comfortable bed
於 2019 年 10 月住了 3 晚
Azy 於 2019年10月29日回覆
Dear Mr. Kamil, Thank you for your kind feedback. We are happy to know that you like our hotel for the reasons and we do hope that we can serve you better in your next stay with us. Best regards, Abdul Azis Front Office Manager

4/10 不太好

yin wen

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 2 晚
Azy 於 2019年10月29日回覆
Dear Yin Wen, Thank you for your kind feedback and we are looking forward to welcoming you again at our property. Best Regards, Abdul Azis Front Office Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The service was great!!! The people were always ready to serve their customers so admirable
於 2019 年 9 月住了 19 晚
Azy 於 2019年10月29日回覆
Dear Valued Guest, We are glad to know that you're happy to stay with us. Thank you for your kind feedback we do hope that we have another chance to serve you better in the future. Best Regards, Abdul Azis Front Office Manager

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
アメニティーは超ミニマム。ドリンクバー、スナック等は無し。備え付けのドライヤーも使い物になりません。 まあ、そこにあまりこだわらなければ、お部屋は綺麗ですし、スタッフは親切なので総合的に良かったです。
於 2019 年 9 月住了 2 晚
Azy 於 2019年9月12日回覆
Dear Valued Guest, Thank you for sharing the feedback, and it has been our main concern for now. Now have provided listed menu for Minibar in the room which guest can choose the package on it. again, thank you very much for your feedback. We are looking forward to welcoming you back at Wyndham Surabaya. Best Regards, Abdul Azis Front Office Manager

8/10 不錯哦

Géraldine

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bon hôtel
Grand hôtel très bien tenu avec une piscine agréable. Attention aux chambres supérieures qui n'ont pas de fenêtres...
於 2019 年 7 月住了 1 晚
Azis 於 2019年8月6日回覆
Dear Géraldine, Thank you for sharing you comment about our hotel also for some details of our room type. Looking forward to welcoming you back at Wyndham Surabaya, Thank you, Best Regards, Abdul Azis Front Office Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 6 月住了 3 晚
Azis 於 2019年7月25日回覆
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! Regards, Abdul Azis Front Office Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 5 月住了 2 晚
Azis 於 2019年7月25日回覆
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! Regards, Abdul Azis Front Office Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
good location and excellent price plus very good room
於 2019 年 5 月住了 3 晚
Azis 於 2019年5月23日回覆
Dear Valued Guest, So happy to know you liked our hotel en enjoyed the room. Thank you very much for you kind feedback about our hotel. we do hope that we have another opportunity to provide you an enjoyable stay. Thank you once again, looking forward to welcoming you hopefully soon. All the best. Abdul Azis Front Office Manager

8/10 不錯哦

Joo Hui

喜歡：整潔度、員工素質和客房舒適度
於 2019 年 5 月住了 2 晚
Azis 於 2019年5月24日回覆
Dear Joo Hui On, Thank you to for taking your time to rate us. looking forward to see you again at Wyndham Surabaya. Best Regards, Abdul Azis Front Office Manager

10/10 有夠讚

真實旅客

喜歡：整潔度和員工素質
於 2019 年 4 月住了 2 晚
Azis 於 2019年5月23日回覆
Dear Valued guest, Thank you to for taking your time to rate us. looking forward to see you again at Wyndham Surabaya. Best Regards, Abdul Azis Front Office Manager

8/10 不錯哦

Dani

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 1 晚

8/10 不錯哦

Sabar

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Review of Wyndham Surabaya
WYNDHAM Surabaya is very well located in the heart of the city. I like the facilities and also within several minutes walking distance to one of the nicest malls. Room is generally spacious and comfortable
於 2019 年 2 月住了 1 晚
Azis 於 2019年5月23日回覆
Dear Valued Guest, Well thank you very much for such kind and encouraging words. your feedback is very well appreciated. Thank you once again and we are waiting for you hopefully soon. All the best. Abdul Azis Front Office Manager

8/10 不錯哦

YANG SOH

喜歡：員工素質、住宿環境和硬體和客房舒適度
Good service
Very good service to hotel guest! I was not feeling well this evening so my HB went to ask for in-house doctor but they dont gave one. Instead the duty manager arranged his guy sent us to the nearest hospital, acted as translater, waited n brought us back safely to hotel.
於 2019 年 2 月住了 1 晚

10/10 有夠讚

HYUK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
윈덤호텔
조용하고 편리해서 좋았슴.
於 2019 年 1 月住了 2 晚
Azis 於 2019年5月23日回覆
Dear HYUK thank you to take your time to give your feed back about Wyndham Surabaya. we put also our full effort to make your stay enjoyable. Thank you once again and we are waiting for you hopefully soon. Best Regards, Abdul Azis Front Office Manager

10/10 有夠讚

真實旅客

於 2018 年 12 月住了 7 晚

8/10 不錯哦

Geoffrey

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice business hotel. Comfortable room @ good value
Good overall. Great breakfast, great staff. Executive class room was very nice. Location is awkward, having to go several blocks for shopping an restaurants. City touring opportunities are limited.
於 2018 年 11 月住了 4 晚

10/10 有夠讚

Alfons James

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best 4stars hotek in surabaya
Everything is okay. That was my 2nd visit, our children wants to visit again another time.
於 2018 年 11 月住了 1 晚

10/10 有夠讚

Taufik

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel in great location
Just one night for business, met very friendly staffs and heloful. Unfortunately internet conbection is terribly hard to set, disconbection happened most of the time .
於 2018 年 10 月住了 1 晚

10/10 有夠讚

Kok Weng

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 5 晚

10/10 有夠讚

Natalia Yunita

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
Excellent
於 2018 年 8 月住了 1 晚