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泗水套房飯店 - 由群島飯店技術提供的評分

4 out of 5
泗水套房飯店 - 由群島飯店技術提供
Plaza Boulevard, Jalan Pemuda 31-37, Surabaya, East Java

評論

7.4

不錯哦

10 分，有夠讚；103 則評論中有 18 則" "
8 分，不錯哦；103 則評論中有 42 則" "
6 分，一般般；103 則評論中有 35 則" "
4 分，不太好；103 則評論中有 4 則" "
2 分，很糟糕；103 則評論中有 4 則" "

7.4/10

整潔度

7.8/10

員工素質

7.0/10

設施服務

6.8/10

住宿環境和硬體

9.4/10

環保程度

評論

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
方便的商旅
這是第二來 房間樓層不同裡面空間變小又舊!早餐有進步很多選擇!外食購物方便,日常用品都買的到! 整體來說很方便的旅店適合來旅行或商旅,
於 2017 年 11 月住了 4 晚

8/10 不錯哦

喜歡旅行的人，台灣

喜歡：整潔度和員工素質
方便的居住
雖然不是五星級酒店卻有五星的氣派! 當然就是在房間內覺得比較舊了一點,房間空間大是優點! 如有更新就完美了! 房間清潔還算可以! 工作人員服務好笑容親切! 早餐總類很多還算滿意!

8/10 不錯哦

希歡旅行的人，台灣

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
還不錯的飯店
雖然是三星級的酒店，但一切該有的都有 地點方便購物及外食 客房內的床還不錯 空間也夠大，有物超所值的感受！服務人員態度很好，如再來泗水還會考慮回來這裡 !

6/10 一般般

真實旅客

8/10 不錯哦

真實旅客

喜歡：員工素質

8/10 不錯哦

Shih Hsiu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

KAI WING，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Aging hotel, but good condition, good location
An aging Hotel, but keep in good condition, tidy room with all necessaries you need. And some local people book this hotel for wedding ceremony. The price is relatively cheap (compare with Singapore, here you can pay half price but get a triple size room) The location is good, next to Surabaya plaza and WTC with all you need, 5 minute to Convention Center and Surabaya Gubeng Train Station, just 700m far from Tunjungan plaza (the new city landmark of Surabaya). This hotel is located at center of Surabaya. 2 suggestion for Hotel: 1) Please upgrade the shower head. It’s important for all travelers 2) Put 1 more toilet roll please. And, about the hot water, when I take shower at 7pm it’s just “warm” , but my roommate said very hot when at 9pm, seems the system not too stable.

8/10 不錯哦

鄭玉堂

喜歡：員工素質
比較偏向有效率的商務飯店, 缺乏完善的旅客指引.但地理位置良好,工作人員服務品質高

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
泗水Plaza Hotel位于新建成的shopping mall Grand City附近
酒店已经有15年历史，各方面设施保养得还算比较好但也略显陈旧，酒店员工待客友善，早餐品种不算多，但有中国人喜欢的白粥（稀饭）咸菜，值得称赞。酒店配套的massage一般，有待改善。

10/10 有夠讚

Glody

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bedroom
Bathroom
Bathroom
TV kabel
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Hock Sing

喜歡：整潔度和員工素質
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Bakhtiar

喜歡：員工素質
It was ik
於 2023 年 6 月住了 1 晚

6/10 一般般

Anthony

情侶出遊
喜歡：整潔度和員工素質
The staff are friendly and helpful. The place is clean but the building needs painting and some repairs.
於 2023 年 4 月住了 2 晚

10/10 有夠讚

Ngie Hing

於 2023 年 1 月住了 2 晚

10/10 有夠讚

Robert E

於 2022 年 4 月住了 5 晚

10/10 有夠讚

Kuwat

喜歡：整潔度、員工素質和客房舒適度
於 2021 年 6 月住了 1 晚

10/10 有夠讚

Kuwat

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 4 月住了 1 晚

8/10 不錯哦

Kuwat

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 11 月住了 1 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：員工素質和住宿環境和硬體
Very convenient and friendly staff allowing us the flexibility and freedom to peruse with ease
於 2019 年 12 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 10 月住了 7 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and conveniently located next to a mall. Room is spacious too
於 2019 年 8 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location. Beside surabaya plaza. Breakfast however not much variety
於 2019 年 8 月住了 1 晚

6/10 一般般

daniel

喜歡：員工素質和客房舒適度
Can be improve
Good location pool off for 2 days poor food at restaurant for breakfast ( catering staff have liimited English) rooms need to be refurbished excellent service of front desk
於 2019 年 8 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Decent stay
I was given a smoking room when it was stated non-smoking in my booking. Luckily the room did not reek of smoke although it did when i step outside. The staff did apologise to me and offered to change room once a non-smoking room is available. The condition of the gym/fitness centre was quite poor. Both treadmill machines were down and the stationary bikes were old. The pool was decent. The room was comfortable but I had some issues with the towels and sheets, as stains were visible. All in all, it was a fairly modest place to stay and I would still recommend this hotel to non-fussy stayers.
於 2019 年 8 月住了 5 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great value for the money... spacious rooms with business table separately... cleanliness and daily room cleaning, good food at the restaurant... good for business travel , or to stay and see around Surabaya, all positive experience except for the WiFi...lobby WiFi had no issues, WiFi repeatedly get disconnected once inside the room...and had difficulty in connecting..if not for that ... great, stay👍
於 2019 年 7 月住了 5 晚

8/10 不錯哦

Aaron

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 2 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質和設施服務
Property was in a great area across from a mall, rooms were a little older than expected but comfortable, price could be adjusted to reflect dating decor but overall comfortable stay
於 2019 年 7 月住了 1 晚

6/10 一般般

Jackmond

喜歡：員工素質
The room given was a big room. Breakfast was very chaotic as the hotel was hosting a big group during my stay and there was not enough food for all. The Gym and the Swimming pool looks dated and not very inviting.
於 2019 年 7 月住了 3 晚

6/10 一般般

Hei Tung

喜歡：員工素質
Book if the price stay low
Was joining a sunrise trip to mount bromo and leaving for Yogyakarta the next day by train. So really just stayed for a short rest at the evening. Location is good - next to mall, close with train station. Condition is not the best but expected given the very low price, also very acceptable for a short stay. One major down side is that some room is facing the lobby, and despite we were staying at the top floor the noise from the lobby is still quite notable. Overall quite ok for our short stay given the price.
於 2019 年 6 月住了 2 晚

6/10 一般般

Yoana

於 2019 年 5 月住了 1 晚

2/10 很糟糕

真實旅客

商務旅客
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
For my 1 night stay, I changed 3 rooms in total. Couldn't find a electric point for charging my laptop and mobile. Housekeeping told me to plug out table lamp and use power point, leaving the room darker (it was already pretty fun). The toilet flush doesn't work very well in the 1st room, also pillows looks old and out of shape (believe me, you won't want to touch it!). Requested for change of pillow and they offer me to change to a better room. 2nd room was not tidied and in total mess (I took picture but i will not post it here). 3rd room is a little better but it was a really a nightmare for me and I will never recommend this hotel to anyone.
於 2019 年 3 月住了 1 晚
Yuli 於 2019年5月20日回覆
We are apologize for your inconvenience during your staying and we will try harder to fix everything feel better for all our guests for the next future. Regarding your complains we were regret not to know it earlier from you. We promise to make it right as soon as possible. Thank you for all your input and if you need more assistance please feel free to chat with us or contact us by phone or email

6/10 一般般

Satoshi

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
施設が古いがコスパは良い
ホテルの自体が古いので、快適さを求めるなら、他の新しいホテルを探した方が良い。スタッフは親切なスタッフで好感が持てる。昔はとても良いホテルだったと思う。コスパは良い。
於 2018 年 12 月住了 1 晚

6/10 一般般

Erni

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Bukan sperti hotel bintang 4
Tidak sesuai dgn kelasnya, hotel bintang 4 tpi tdk wangi, kamar luas tpi tmpat tdur kecil, kelebihannya cuma dkt dgn pusat kota dan mall dan jg ada bath up..slebihnya tdk sperti yg diharapkan..
於 2018 年 12 月住了 1 晚

6/10 一般般

真實旅客

喜歡：員工素質
Mene käymään Indonesiassa
Hotelli on peruskorjauksen tarpeessa ja uima-allas oli poissa käytöstä putsauksen takia. Indonesia on ihana maa ja ihmiset ovat ystävällisiä!
於 2018 年 12 月住了 5 晚

10/10 有夠讚

Qomaruddin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 3 晚

10/10 有夠讚

Qomaruddin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Satisfied and recommended
於 2018 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Nice hotel close to the shopping mall and convention centre
於 2018 年 11 月住了 3 晚

2/10 很糟糕

Caroline

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Very poor experience
The hotel is in a poor state - although laundered, sheeted were ripped with some holes darned and some not. There were also pen marks on the sheets. Tiles were chipped throughout the property including in the swimming pool. The pool water was quite dirty with leaves and some litter in. The loungers were very old and some were also broken. In the bar, the service was fine if slow but we decided against eating in the property when we saw a large rat next to the bar which is located in the centre of the hotel. There are some restaurants in the shopping centre near the hotel and it is walking distance to the train station.
於 2018 年 9 月住了 1 晚

10/10 有夠讚

mark

喜歡：整潔度、員工素質和客房舒適度
於 2018 年 11 月住了 2 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Terrible stay
I first stayed at room 710 which perpetually has this grinding noise coming from don't know where. It is sometimes so unbearable that i don't want to stay in the room. At night the wardrobe door cannot close properly and the lights from the wardrobe is so disturbing. The kettle is also so disgusting. Even after boiling a few times there's still something floating on the surface. When I returned to surabaya, i checked in and was given room 410. To my dismay, the room was occupied! I have to go down to the lobby again to request for a change of room. Then i was given room 412. As i was to check out early nx day, i called laundry service to enquire on express service. However it was a pure waste of time! The staff who answered my call told me he will come up and check before letting me know what time the laundry will be ready, but when someone did come up, he told me no express service. What is this?! They could have just told me over the phone right!! Why waste everyone's time!! All in all, i will never recommend this hotel to anyone.
於 2018 年 7 月住了 2 晚

8/10 不錯哦

hiroshi

部屋が広い
なにより部屋が広いので助かります。近くにスーパーもあり、便利この上ありません。
於 2018 年 7 月住了 5 晚

4/10 不太好

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度
グランドシティーに近くてロケーションは良い、また価格も良いのですが、チェックインでまずは不備 予約されてないと言われ20分待ち。部屋は大きく良いのですが、全体的に汚い。掃除はしてあるが、多分古いため汚れが目立ってしまう。ソファにも座る気はしなかった。
於 2018 年 7 月住了 2 晚

8/10 不錯哦

Johannes

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Kamar luas & bersih
Hotel agak lama tapi masih terawat & bersih seperti 10 tahun yg lalu pada saat saya pernah beberapa kali menginap di sana. Komplain teko listrik yg rusak langsung diganti baru. Kain sprei, selimut dan handuk agak bau rokok dan bau seperti kurang kering jemurnya. Kamar luas, AC dingin , karpet bersih, kasur masih bagus, furniture terawat. Sangat direkomendasikan.
於 2018 年 6 月住了 1 晚

6/10 一般般

Suci

喜歡：員工素質和客房舒適度
不喜歡：住宿環境和硬體
Excellent location and good service, breakfast was ok. Pool was huge but inconveniently separated from the main building .The hotel has seen its better days.
於 2018 年 5 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：客房舒適度
Dated Hotel, but Spacious Rooms
Apparently they're called Surabaya Suites because all their rooms are Suites, even the standard ones. The room is spacious so thats pleasing. Location is ok, close to major shopping mall/plaza
於 2017 年 12 月住了 1 晚

8/10 不錯哦

andy

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 1 晚

8/10 不錯哦

Mohamed Sali

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 11 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Keine Kritik
Wir waren nur für eine Nacht dort, deswegen kann ich nur das Zimmer bewerten. Es war sehr groß und geräumig und alles war sauber. Ich würde wieder dort übernachten.
於 2017 年 10 月住了 1 晚

8/10 不錯哦

Jek，Malaysia

喜歡：整潔度、員工素質和客房舒適度
comfortable and great location
excellent
於 2017 年 8 月住了 4 晚