外觀

泗水富宮金鬱金香飯店的評分

5 out of 5
泗水富宮金鬱金香飯店
Jl. HR Muhammad No. 269, Surabaya, East Java

評論

7.8

不錯哦

10 分,有夠讚;36 則評論中有 7 則" "
8 分,不錯哦;36 則評論中有 20 則" "
6 分,一般般;36 則評論中有 7 則" "
4 分,不太好;36 則評論中有 1 則" "
2 分,很糟糕;36 則評論中有 1 則" "

7.6/10

整潔度

7.8/10

員工素質

8.0/10

設施服務

7.8/10

住宿環境和硬體

評論

8/10 不錯哦

Yun

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚

8/10 不錯哦

Yun

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 2 晚

8/10 不錯哦

CHIEN HSING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 5 月住了 5 晚

10/10 有夠讚

MING-HSIANG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
General Manager 於 2017年1月17日回覆
Dear Sir/Madam, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marketing Communication

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 3 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
good
pelayanan ramah
於 2019 年 1 月住了 2 晚

2/10 很糟糕

真實旅客

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
MAHARANI
オープン当初から使用していますが、当初に比べスタッフを含め食事、サービス、対応全てに於いての質が落ち、ホテルマンとして教育されてるのか疑問に思うことが多々有り。
於 2018 年 11 月住了 18 晚

8/10 不錯哦

jemmy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 2 晚
William 於 2018年9月21日回覆
Dear Valuable Guest, Thank you for staying with us here at Rich Palace Hotel We are looking forward to welcome you back. If there is any more improvements , please do contact us Warmest Regards, William Marcomm Executive

4/10 不太好

Adam,Singapore

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Inconvenience
Checking in experience was bad. Staff told me I couldn’t check in telling me to come back at 2pm and when I ask another time stating I booked through Expedia they then ask for my name. And was able to check in. Key card kept giving me issue. For the days I was there. I was able to access the lift to my floor and when unlocking the door I could not. I had to go back down to get the card changed. Room wasn’t bright enough. Room was not as clean as expected. Amenities wasn’t as complete as other hotels I stayed.
於 2018 年 7 月住了 2 晚
William 於 2018年9月19日回覆
Dear Valuable Guest, We are very sorry for the inconvenience you experienced. However your review has been heard and we will inform the department incharge of the situation If you have any problem with our hotel Please do contact me Warmest Regards, William Marcomm Executive

8/10 不錯哦

JUNGBOK

喜歡:整潔度、員工素質和客房舒適度
於 2018 年 5 月住了 3 晚

8/10 不錯哦

Annes

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel with lots of smilling faces.
Good value for money. Amazing smiling staff. ever ready to help.

10/10 有夠讚

Annes

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel with a great smile.
Exceptional smilling staff . Very spacious room. Good value for money.

10/10 有夠讚

Andrew,Singapore

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent and good value
Love the premium bedding and linen. Very comfortable. Very friendly and accomodating staff. Good security too. Would definitely book this hotel when I come back to Surabaya.
於 2018 年 3 月住了 1 晚
Fiki Yusuf 於 2018年4月5日回覆
Dear Our Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our comfortable bed , room facilities & overall services. We have taken note of your feedback about amenties quality. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager

8/10 不錯哦

JUNGBOK

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 2 月住了 4 晚
Fiki Yusuf 於 2018年3月3日回覆
Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager

8/10 不錯哦

Yverick

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Coming from Australia, the price of this high-end hotel is unbeatable. It is also relatively cheap and easy to hire a taxi from the hotel. Taxis are waiting in front of the hotel. The facility itself is great but I could see signs of ageing in particular in the bathroom which was still stellar at the time of stay. Hospitality of the staff is exceptional. It is a 4-star hotel so the breakfast is certainly nice but not impressive.
Fiki Yusuf 於 2018年3月3日回覆
Dear Our Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our overall facilites and services. We have taken note of your feedback about Breakfast quality. We want to reassure you that we do the improvement immediately after receving any feedback from our important guest. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager

6/10 一般般

yenny,indonesia

喜歡:整潔度、住宿環境和硬體和客房舒適度
Hotel is nice. I booked it for my overseas guest.
The hotel is nice but the service is almost terrible if I have to say. We checked in around 9 pm and the rooms are not ready. The staff kept asking if the rooms are ready through HT radio. The rooms were supposed to be ready because checked in time was at 2 pm and we checked in at 9 pm. It is very inconvenient because they have computers but they don't know if the rooms is ready and kept asking many other staff if the rooms is ready and available. My guests were very tired from a long flight and have to wait for their rooms for a long time. From 3 more minutes wait to 30 minutes wait.
於 2017 年 12 月住了 1 晚

8/10 不錯哦

paulus

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
good hotel
於 2017 年 10 月住了 2 晚
Dear Valuable Guest, Thank you for posting your review during your recent stay with us. Your review is important to us and it will give us positive changes in the future. We are glad to hear you enjoyed your stay, we are looking forward to welcome you again back soon! Warm Regards, Fiki Yusuf Marcomm Manager

8/10 不錯哦

W

喜歡:員工素質、住宿環境和硬體和客房舒適度
Goed bereikbaar hotel.
Vanaf de jl HR Muhammad kan tot voor de ruime lobby worden gereden. Prina service receptie.
於 2017 年 10 月住了 3 晚
Fiki Yusuf 於 2017年10月25日回覆
"From the HR Muhammad you can drive to the spacious lobby. Prime service from reception." -Translated by Google Translate- Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager

8/10 不錯哦

antz,jakarta

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
good hotel for family trip
Good location, many good restaurants around. Restaurants on third level is very good. Not expensive stay but you get big room, comfortable bed and good lobby area. The downside is the towel has weird smell, breakfast is only passable, and bathroom has some lingering damp smell. Also, the carpet has shown its age and has some marks to it. Overall, it is a good 4 star hotel with reasonable price but i would not purchase the breakfast next time.
於 2017 年 8 月住了 1 晚
Dear Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our room facilities and Grand Ocean Restaurant at our hotel. We have taken note of your feedback about the smell in bathroom and breakfast quality. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager

6/10 一般般

真實旅客

喜歡:整潔度和員工素質
Hotel to Pakwon mall closely
could not use safety box. all staff are kindly for gests. some times G had noisy situation at outside.
於 2017 年 8 月住了 2 晚
Fiki Yusuf 於 2017年8月21日回覆
Dear Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our staff friendliness and hotel facilities. We have taken note of your feedback about the noise from outside and your hard time to use safety box. Our team always ready to help you up when guests were having hard time, you can contact our receptionist team for helping you with the safe deposit box. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

8/10 不錯哦

Shingo

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
コストパフォーマンスの非常に高いホテル
施設のグレード、レストランの味、サービスともに 非常によかったです。 1点だけ残念なのは部屋のWi-Fi。 つながりにくく、速度も遅いため、ここだけ改善が されれば完璧だと思います。 とはいえ、また是非利用したいと思います。
"Facility grade, restaurant taste, service together It was very good. The only disappointing point is Wi-Fi in the room. It is hard to connect and the speed is slow, so only improvement here I think that it is perfect if it is done. However, I definitely want to use it again." -Translated by Google Translate- Dear Mr Shingo, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our hotel facilities and staff services. We have taken note of your feedback about WIFI connection problem. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

8/10 不錯哦

Budi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Recommended Hotel
The hotel is clean and brand new . Quite comfort hotel to stay. Good service. Recommended hotel.
Dear Mr Budi, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marketing Communication

8/10 不錯哦

soon lee,singapore

喜歡:整潔度、住宿環境和硬體和客房舒適度
staff unable to speak english
they should brush up their english so they could talk to customer easily
Fiki Yusuf 於 2017年5月12日回覆
Dear valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our room service facilities. We have taken note of your feedback about staff's capability of speaking english. In our hotel, we have a standard conversation skill that all of the staff should be done. We also have a routine training for english speaking for our staff. However, we thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

10/10 有夠讚

Chandra

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Recomended
Staff and the service are perfect for me
Dear valuable guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marketing Communication

6/10 一般般

真實旅客

不喜歡:整潔度、住宿環境和硬體和客房舒適度
-Staff is friendly -Wifi is little weak
Dear Sir/Madam, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our staff friendliness. We have taken note of your feedback about the connectivity of ou WIFI. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

10/10 有夠讚

Ria

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean hotel
The hotel is very new, nice hotel , i really like this hotel , not so expensive but very nice.
Dear Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marketing Communication

6/10 一般般

真實旅客

喜歡:整潔度、員工素質和客房舒適度
The room was big, place was well kept. the room key didnt work good and wifi was unstable.
General Manager 於 2017年2月16日回覆
Dear Sir/Madam, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our Room facilities. We have taken note of your feedback about our room key and wifi connection. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
General Manager 於 2017年1月23日回覆
Dear Guest, Thank you for giving us your review during your stay at our property. Your review is very important to us to deliver excellent service for our guest best experience. We would like to welcoming you again soon. Best Regards, Fiki Yusuf Marketing Communication

10/10 有夠讚

S KHAN,SINGAPORE

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
THE HOTEL IS NICE AND CLEAN STAFF ARE VERY HELPFUL AND FRIENDLY,THE HOTEL LOCATION IS QUITE CENTRAL,AND IT EASY ACCESS TO SHOP AND LOCAL FOOD AROUND THE HOTEL,I WOULD STRONGLY RECOMMEND TO MY FRIEND AND FAMILY TO THIS HOTEL, I HAD A PLEASANT STAY
Fiki 於 2017年1月23日回覆
Dear Mr Khan, Thank you for giving us your review during your stay at our property. We glad to hear that you enjoyed our hotel facilities and services. We would like to welcoming you again soon and provide more positive impressions. Best Regards, Fiki Yusuf Marketing Communication

6/10 一般般

Kunal

不喜歡:客房舒適度
Average hotel, don't expect much
Average hotel, don't expect much
General Manager 於 2017年1月17日回覆
Dear Sir/Madam, Thank you for posting your review during your recent stay with us. It really help us to improve our services and facilities. We are looking forward to welcome you again back soon with more positive impressions. Warm Regards, Fiki Yusuf Marketing Communication

8/10 不錯哦

DITA

喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
clean hotel
clean room, i have difficulties to contact the hotel by phone
General Manager 於 2017年1月12日回覆
Dear Sir/Madam, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our room cleanliness. We have taken note of your feedback about phone operator. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

8/10 不錯哦

Cindy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lumayaaaaaaan buat istirahaaaaaaaat..... Lokasi cocok dekat keperluan sayaaaaaaaa....
General Manager 於 2017年1月17日回覆
Kepada Bapak/Ibu, Terima kasih telah meluangkan waktu untuk berbagi tentang pengalaman tinggal Anda di hotel kami. Kami senang mendengar Anda menikmati waktu bermalam anda secara keseluruhan dengan kami. Kami berharap Anda dapat kembali lagi dan punya waktu untuk sepenuhnya mengeksplorasi serta menikmati fasilitas hotel kami. Salam hangat, Fiki Yusuf Marketing Communication

6/10 一般般

真實旅客

不喜歡:整潔度和員工素質
Terrible restaurant and poor house keeping
Supposedly new hotel , very spacious rooms but poorly managed. Food at the restaurant very poor. Will not stay again.
Fiki Yusuf - Marketing Communication 於 2017年1月17日回覆
Dear Sir/Madam, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our spacious room. We have taken note of your feedback about our poor services and food at our restaurant. Nowadays, we already made a lot of improvements including our services and breakfast menu. I would like to apologize to you for the experience you had but we thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marketing Communication

6/10 一般般

soyon

喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度和客房舒適度
객실이 그다지 청결하진 않았지만 전체적으로 나쁘진 않았음

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great value for money
Love everything in this hotel! Excellently managed. I am impressed with the cleanliness, incredibly friendly & helpful staff, comfort, great soundproofing, satisfying options for breakfast (taste good too)... Value for money is maximized! I was allowed to check in at 1pm too. The only downside is the poor wifi connection.
General Manager 於 2017年1月26日回覆
Dear Sir/Madam, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. If there is any improvements to be made in our service or product, we would like to hear from you directly at info@richpalacehotel.com Warm Regards, Fiki Yusuf Marketing Communication

8/10 不錯哦

raden dwi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Memuaskan namun Kurang Untuk layanan breakfast
Gedung baru dengan fasilitas yang cukup Untuk 4-stars hotel. Kamar luas, bersih, nyaman, dan layanan staff cukup Oke. Kekurangannya Untuk Saya adalah breakfast nya dibawah standar Untuk hotel bintang 4 Karena sedikit pilihan.
General Manager 於 2017年1月17日回覆
Kepada Bapak Raden Terima kasih untuk memposting review selama Anda tinggal dengan kami. Kami senang mendengar Anda menikmati fasilitas hotel kami. Kami telah menerima tanggapan Anda tentang menu sarapan di hotel kami. Saat ini, kami telah melakukan banyak perubahan positif pada fasilitas serta pelayanan kami termasuk menu sarapan yang sekarang memiliki banyak pilihan bahkan memiliki variasi sambal yang lengkap. Tentunya kami akan menggunakan tanggapan ini untuk memberikan improve pada masa depan kami. Kami sangat menantikan untuk menyambut kedatangan Anda lagi . Salam Hangat, Fiki Yusuf Marketing Communication