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花園皇宮大酒店的評分

4 out of 5
花園皇宮大酒店
Jalan Yos Sudarso 11, Surabaya, East Java

評論

7.0

不錯哦

10 分，有夠讚；73 則評論中有 14 則" "
8 分，不錯哦；73 則評論中有 29 則" "
6 分，一般般；73 則評論中有 14 則" "
4 分，不太好；73 則評論中有 11 則" "
2 分，很糟糕；73 則評論中有 5 則" "

6.8/10

整潔度

7.6/10

員工素質

6.0/10

設施服務

6.4/10

住宿環境和硬體

3.0/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Sufficient for a business trip
Friendly and helpful hotel staff. Smooth check-in and check-out. Clean and tidy room. Reasonable buffet breakfast. Walking distance to the Conference Centre with a decent shopping mall. Only one complaint that shower water flow is limited. Sufficient for a business trip.
於 2019 年 8 月住了 4 晚
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit . Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

4/10 不太好

Evelyn

不喜歡：住宿環境和硬體和客房舒適度
潮濕霉味嚴重, not comfortable 設備太過老舊
於 2019 年 7 月住了 5 晚
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

6/10 一般般

TSZ WAH

喜歡：客房舒適度
於 2018 年 6 月住了 1 晚

10/10 有夠讚

YI TE

喜歡：員工素質和住宿環境和硬體

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

4/10 不太好

真實旅客

不喜歡：員工素質
近大型的購物中心、交通算是方便、可惜房間過於老舊..房內的燈光亮度不夠 浴室亮度過暗...
老舊、浴室的水龍頭無法控制溫度.. 浴室與室內房間的燈光很暗 感覺並不好~~ 房間的霉味很重⋯⋯ 櫃檯接待的小姐態度令人失望

8/10 不錯哦

chinchuan，taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
好的飯店,值得推薦
飯店設施好位置好

10/10 有夠讚

Jieling

於 2023 年 1 月住了 2 晚

2/10 很糟糕

makoto

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。
於 2022 年 7 月住了 1 晚

4/10 不太好

Mia

家庭旅遊
不喜歡：住宿環境和硬體和客房舒適度
Great location but not very well maintained
The only good thing about the hotel is the location. Otherwise, everything is very run-down. The room is very old and we saw lots of things are broken. Not very comfy, i do not recommend for a long stay.
於 2022 年 1 月住了 1 晚

8/10 不錯哦

wordlington

於 2021 年 11 月住了 4 晚

10/10 有夠讚

Willy

於 2021 年 6 月住了 1 晚
NG 於 2021年6月30日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

2/10 很糟糕

Saad

於 2021 年 6 月住了 3 晚
Director of Rooms 於 2021年6月19日回覆
Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The Director of Rooms Garden Palace Hotel, Surabaya

4/10 不太好

jonny

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 11 月住了 3 晚
Director of Rooms 於 2020年12月6日回覆
Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The Director of Rooms Garden Palace Hotel, Surabaya

8/10 不錯哦

真實旅客

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和設施服務
Hotel in a good location. Close to everything, food is good. Just a little bit old. So far i enjoy that hotel
於 2020 年 3 月住了 4 晚
Nazri Gallyot 於 2020年4月21日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

6/10 一般般

真實旅客

商務旅客
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
於 2020 年 3 月住了 3 晚
Nazri Gallyot 於 2020年3月14日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

8/10 不錯哦

Widodo

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location, need better wifi
於 2020 年 3 月住了 1 晚
David 於 2020年3月9日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

6/10 一般般

Marc

喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
improvement required
Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
於 2019 年 8 月住了 1 晚
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
추천합니다.
직원들이 친절하고 조식이 저렴하고 부담없이 맛있었다. 저녁에 호텔 바에서의 음악, 음료, 친절 다 만족한다. 지리적인 위치도 좋고 한국의 물가 대비 저렴해서 잘 즐길수 있었다. 다만 호텔 키가 고장나서 자정이 넘어 방에 들어가는 이변이 생긴 것이 아쉬웠다.
於 2019 年 7 月住了 5 晚
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

8/10 不錯哦

YOUNG SUN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
만족합니다.
전반적으로 모든 직원들이 친절했습니다. 가격 대비 추천할 만 합니다. 교통도 아주 좋구요. 바로 시청옆이라 치안도 안심입니다.
於 2019 年 7 月住了 5 晚
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing hotel
Great
於 2019 年 4 月住了 1 晚
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 4 月住了 6 晚
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Defiantly will stay again
Great
於 2019 年 4 月住了 1 晚
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.
於 2019 年 2 月住了 3 晚
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

2/10 很糟糕

Njoo Aland

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Dirty
Very dirty hotel. Very old and not good place to stay
於 2018 年 12 月住了 1 晚
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

6/10 一般般

Shahul Hameed

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel At Great Location Requires Renovation
This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.
於 2019 年 1 月住了 1 晚
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

4/10 不太好

真實旅客

喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
於 2019 年 1 月住了 2 晚
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

4/10 不太好

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Kamar gelap. AC tidak dingin. Kamar mandi airnya tergenang. Tidak sesuai dengan harga yang dibayarkan
於 2018 年 12 月住了 3 晚

8/10 不錯哦

Frankie

喜歡：員工素質
Can be better
I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.
於 2018 年 10 月住了 2 晚

6/10 一般般

Kumar

不喜歡：整潔度和住宿環境和硬體
Avoidable and Very Old Property.
Horrible, they made me waited for Room from 9am till 2.30pm.
於 2018 年 10 月住了 2 晚

8/10 不錯哦

Chang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Location is good.... staff very friendly....
於 2018 年 9 月住了 3 晚

8/10 不錯哦

Lina kartika

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 4 月住了 2 晚

6/10 一般般

Peter

喜歡：員工素質
Palace should be palatial
I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer.
於 2018 年 8 月住了 6 晚

4/10 不太好

Albert，Vancouver, BC

喜歡：員工素質
不喜歡：整潔度和客房舒適度
Was a very nice hotel. WAS
The hotel definitely has seen better days. I was a regular at this hotel in the 90s was one of the better if not the best at the time. Fast forward to 2018, the hotel seems to be stuck in the 90s. Old carpetting(old? I mean ancient) in the room. Huge, fat tv with 20 channels or so. Control panel that control all the lights and tv (mind you this was the latest technology in the 90s but since the invention of tv remote the panel is mostly obsolete, but hey it still controls the lights). Washroom is ancient (in a dirty way) one of the valve is busted, still works though. Hot water is unstable (scalding hot or cold no in between). Mold sign that's been covered with paint at one of the corner ceiling of the washroom. The good part: staff is friendly and polite. The location is very strategic. All in all, for the price point I expect better (especially cleanliness, well, everything is about cleanliness. I don't mind small room, weird room, old room whatever as long as it's clean)
於 2018 年 7 月住了 1 晚

4/10 不太好

Dwi Retno

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come.
於 2018 年 6 月住了 1 晚

8/10 不錯哦

howard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Pleasant place to stay.
comfortable hotel. Friendly staff. Breakfast has a good variety. breakfast staff work hard keeping the tables clear and the food stocked. Taxis are easy to get.
於 2018 年 2 月住了 6 晚

8/10 不錯哦

Runtu，ontario, ca

喜歡：員工素質
不喜歡：住宿環境和硬體
Hair dryer this hotel its so old but facility its good
於 2018 年 2 月住了 2 晚

8/10 不錯哦

Mik

喜歡：整潔度和員工素質
I just spend one night in the hotel, good service. The hotel is good value for money

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

Zpatq，Melbourne, Australia

喜歡：整潔度、員工素質和客房舒適度
High-rise hotel with sweeping views
Stayed on the 19 Floor with a northern aspect view of Surabaya. Easy access to some minor monuments and two malls. Breakfast was expensive and average, however they did have good Soto Ayam (chicken soup). The room was immaculately clean but did show signs of having seen better days. There was little contact with staff except the door staff who were polite and a good source of information.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient and friendly staff
I Enjoyed staying with my family

10/10 有夠讚

Sarah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Top Hotel an super Lage, freundlich, einladend
Sehr freundliches, zuvorkommendes und herzliches Personal. Top Restaurant Angebot im Hotel. Grosse und gepflegte Zimmer. Empfehlenswert!

8/10 不錯哦

Sugandi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel with good location
Nazri Gallyot 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
avarage. hotel lama

8/10 不錯哦

Hamzah，jakarta

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
baik

8/10 不錯哦

真實旅客

喜歡：客房舒適度
不喜歡：員工素質
Nice hotel but.....
I love to stay at this hotel but check-in n check-out proccess was taking too long time to wait. The receiptionist was not friendly at all. I love the breakfast food. It's delicious.

10/10 有夠讚

deedee，Melbourne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Prime location
The best experience! Foods are excellent from this hotel!! Room is very big and immaculate Staffs are amazingly friendly
General Manager 於 2020年1月22日回覆
Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

6/10 一般般

Ng，Singapore

不喜歡：住宿環境和硬體
A week at Garden Palace Hotel Surabaya
Hotel is at a Great location for shopping. Taxi easily available. Staff is courteous. Almost all staff (including Hotel Manager) can't speak basic English ; communication is a problem unless you can speak Indonesian.

8/10 不錯哦

Armansyah，Bekasi , West java

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
relatively good
I will come next time