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斯提爾瓦特溫德姆貝蒙特飯店的評分

2 out of 5
斯提爾瓦特溫德姆貝蒙特飯店
West 6Th Ave, 2515, Stillwater, OK

評論

4.6
10 分，有夠讚；17 則評論中有 3 則" "
8 分，不錯哦；17 則評論中有 2 則" "
6 分，一般般；17 則評論中有 1 則" "
4 分，不太好；17 則評論中有 2 則" "
2 分，很糟糕；17 則評論中有 9 則" "

5.6/10

整潔度

6.0/10

員工素質

5.6/10

設施服務

5.0/10

住宿環境和硬體

5.6/10

環保程度

評論

2/10 很糟糕

Annetta

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
When I got to the hotel there was a sign on the door that said the property was closed and it was unsafe to enter. I was very disappointed that no one from the property or Expedia let me know that the hotel had shut down. I book rooms in July and the property was shut down in September by the city and the police department. All hotels in the town were sold out, luckily, I was able to visit with Wyndham directly and they took care of my group at another property. This is lesson learned to book directly with the hotel properties. Now I have to try and get my money back from Expedia or the closed hotel. Very sketchy deal!
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Brandi

於 2023 年 11 月住了 1 晚

2/10 很糟糕

Christine

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel condemned; poor customer service
When we arrived at the Baymont by Wyndham Stillwater, the hotel was locked up and signs were posted on the door that the building was being condemned by the City of Stillwater. After 1 1/2 hours on the phone with Hotels.com customer service reps -- who continually kept trying to call the hotel even after I told them the line was disconnected and no one was going to answer - I was advised to go back to the hotel at 3:00 p.m., since that was check-in time. I was told I was probably going to be charged a penalty fee because I didn't cancel my reservation ahead of time. A BIG HUH??? Is this for real? FINALLY and I mean FINALLY. I was given a refund!
於 2023 年 9 月住了 2 晚

2/10 很糟糕

Heather

不喜歡：整潔度、員工素質和住宿環境和硬體
This property was closed for renovations, and you are asking about our check in? We need a full refund considering this place was closed when we went to check in.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Brian

喜歡：整潔度和員工素質
Clean and nice staff in an older building. Priced fairly for what you get.
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Rebecca

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Not the best
Pool has been broken for a while but was not told til the day after we got there when we asked when it was going to open. That is the reason we picked that hotel, because our friends were gone for the day and we was going to swim. Instead we sit in the room and looked at each other. Could only watch netflix on tv, there were no channels to watch.
於 2023 年 7 月住了 2 晚

4/10 不太好

Hope

家庭旅遊
喜歡：整潔度和客房舒適度
Not The Best Stay
We were visiting family, upon checking in the 2 ladies at the front desk didn’t bother to give us any type of notice that the POOL wasn’t available. We got to our room, got our kids ready to go to the indoor pool and it was locked. When I asked about it they said “someone was supposed to have came and fixed it and no one showed up”. The lady continued to place blame on the “manager” who checked us in for not making us aware of the pool not running. By that evening my husband went to go and get ice and ICE machine was broken. We had room 159, and the bathroom light wouldn’t turn off. This experience has definitely caused us to call from now on due how upsetting this whole situation was.
於 2023 年 7 月住了 1 晚

4/10 不太好

Christina

於 2023 年 7 月住了 1 晚

2/10 很糟糕

真實旅客

商務旅客, 團體旅遊, 家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚

2/10 很糟糕

Eric

團體旅遊, 家庭旅遊
不喜歡：整潔度和住宿環境和硬體
What was not disclosed; the property is a MOTEL. Wyndham should be ashamed to pit their name on this property. They charged me $429 a night for two rooms (price goughing) because its in a 'college town'. My guest and daugher were too afraid to stay there. Appeared unclean and unsafe. Basically it was an 'econo lodge that adopted the name change. Would not recommend!
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月16日回覆
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Stillwater. I am sorry that your experience did not meet your expectations.

8/10 不錯哦

chuck

喜歡：整潔度和員工素質
Do not stay in a room next to the stairs. Other than that it is a nice room
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月16日回覆
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Stillwater. I hope you come back to stay with us in the future.

2/10 很糟糕

Synthia

寵物同遊, 家庭旅遊
不喜歡：整潔度和員工素質
Expedia states: “Pets allowed for an extra charge.” I arrived at the hotel and the front desk told me “No pets allowed.” We came from out of town with our dogs. I had to find a place for the dogs to stay, separated from me. Baymont should have honored statements that represented themselves on Expedia, and then resolve the issue w/expedia. Instead, Cameron wouldn’t give any kind of compensation for Wyndham’s laziness in policing their 3rd party contracts. Also, I returned to the hotel late are night and didn’t notice until the next morning that there were dead knats on the bathroom floor, and a dirty towel from previous guests left hanging in the restroom. Gross!!!
於 2023 年 5 月住了 1 晚
MGR 於 2023年5月22日回覆
Thank you for your feedback!!

2/10 很糟糕

Robert

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Paid almost $200 for the night. No hot water in shower. Hot continental breakfast was cold cereal. Single pane windows caused every sound from outside to filter in. Carpet was sticky/dirty in room. Pool closed at 9. The staff was nice but the hotel needs A LOT of work to start charging anything over $50. Will never stay in again
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月16日回覆
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Stillwater. I am sorry that your experience did not meet your expectations.

6/10 一般般

Sydney

家庭旅遊
喜歡：整潔度和住宿環境和硬體
The property itself was nice. It’s an older hotel and no elevator. The Expedia site pets are welcome but they are not. We got there and was told no pets.
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月16日回覆
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Stillwater. I am sorry that your experience did not meet your expectations.

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 7 晚
General Manager 於 2023年5月16日回覆
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Stillwater.

10/10 有夠讚

David

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It has an indoor pool.
於 2023 年 5 月住了 1 晚
Management 於 2023年5月9日回覆
Thanks for the 5-star review, David! We're thrilled you chose to stay with us and look forward to welcoming you back again in the future.

2/10 很糟糕

Micki

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They said they were experiencing issues with Expedia. Now I have 3 charges on my credit card. Never again
於 2023 年 4 月住了 1 晚
General Manager 於 2023年4月25日回覆
I'm so sorry that you were having issues Expedia. and that you were over charged. However the money has been refunded back to your card.