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喜來登斯普林菲爾德飯店的評分

3.5 out of 5
喜來登斯普林菲爾德飯店
1 Monarch Place, Springfield, MA

評論

8.0

非常好

10 分，有夠讚；878 則評論中有 333 則" "
8 分，不錯哦；878 則評論中有 313 則" "
6 分，一般般；878 則評論中有 133 則" "
4 分，不太好；878 則評論中有 53 則" "
2 分，很糟糕；878 則評論中有 46 則" "

8.6/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
hotels
very nice！

6/10 一般般

Fan

喜歡：整潔度和員工素質
Very old facility, but freindly staff

10/10 有夠讚

Nichole

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property, a little outdated but still grand, very close walk to the Mass Mutual Center. Staff is very nice.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Dana

於 2024 年 3 月住了 1 晚
GM 於 2024年3月25日回覆
Dear Dana,Thank you for staying at our hotel. We truly appreciate your business and feedback. We hope we made you feel at home away from home. Please come back again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

6/10 一般般

Silvia

親子旅遊
喜歡：員工素質和設施服務
不喜歡：住宿環境和硬體
Staff was extremely helpful and accommodating. Area was within walking distance to Starbucks, and mass mutual. The only downside was after a 2 1/2 hr drive, once we arrived to the room, the toilet was broken and there were no bags in the trash.
於 2024 年 2 月住了 1 晚
GM 於 2024年3月1日回覆
Dear Silvia,Thank you for staying at our hotel. We truly appreciate your business and feedback. We hope we made you feel at home away from home. We are terribly sorry about toilet incident. Please accept our sincere apology. Please come back again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

4/10 不太好

matthew

喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
Constant door slamming, elevators right outside of the room making noise. Had to park across the street and walk. Have to pay extra for late check out if you want it. Just not nearly worth the pricetag for the mediocre room. We could have stayed at a red roof for a third of the price and the conditions would have been the same.
於 2024 年 2 月住了 1 晚
GM 於 2024年2月19日回覆
Dear Mathew,Thank you for taking the time to fill us in on your stay at our hotel. We truly appreciate your business and feedback. We are terribly sorry about the less than satisfactory experience. We have no excuses to offer except our sincerest apologies. We hope you will give us another chance to make it right.Kindest regards,Assaad Andrew HallakGeneral Manager

4/10 不太好

Nancy

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Parking lot was full, no safe alternatives provided; only one elevator was functioning; floor 7 had no ice machine; kids running rampant throughout who were supposed to be attending a NYTRA program. Front office staff were less than helpful or accommodating. The bathtub/shower was what you would see in an RV.
於 2024 年 2 月住了 1 晚
GM 於 2024年2月19日回覆
Dear Nancy,Thank you for sharing with us your experience at our Sheraton Springfield Hotel. We truly appreciate your business and feedback. We want to apologize for the inconvenience caused by the youth noise, along with the parking, and elevator incidents. We have no excuses to offer except our sincerest apology. Please feel free to contact me, should you need to discuss this further. We hope that you visit with us again soon. Kindest regards,Assaad Andrew HallakGeneral Manager

10/10 有夠讚

Roena

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
GM 於 2024年2月19日回覆
Dear Roena,Thank you for staying at our hotel, we truly appreciate your business and feedback. We hope to see you again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

4/10 不太好

david

喜歡：客房舒適度
不喜歡：住宿環境和硬體
Go stay at the Marriott
Elevators were super slow. 5 minute wait. Buffet to expensive for what you get. Waiting staff very nice
於 2024 年 1 月住了 4 晚
GM 於 2024年2月19日回覆
Dear David,Thank you for taking the time to fill us in on your stay. We truly appreciate your business and feedback. We are terribly sorry about the elevator incident. We have no excuses to offer except our sincerest apology. We hope you will visit with us again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

10/10 有夠讚

Ronald，Philadelphia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No complaints really
於 2024 年 1 月住了 2 晚
GM 於 2024年2月19日回覆
Dear Ronald,Thank you for the kind survey. We truly appreciate your business and feedback, We hope to see you again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

10/10 有夠讚

Chris

商務旅客
喜歡：設施服務
Depite, being located downtown in a small city the area was pretty clean and the area was safe to walk around at night.
於 2024 年 1 月住了 2 晚
GM 於 2024年2月19日回覆
Dear Chris,Thank you for the kind survey. We truly appreciate your business and feedback. We hope to see you again soon,Kindest regards,Assaad Andrew HallakGeneral Manager

10/10 有夠讚

michael

於 2023 年 12 月住了 1 晚
GM 於 2024年2月19日回覆
Dear Michael,Thank you for kind survey. We truly appreciate your business and time to fill the survey. We hope to see you again soon.Kindest regards,Assaad Andrew HallakGeneral Manager

8/10 不錯哦

Deborah

喜歡：整潔度
No working tv
於 2023 年 12 月住了 1 晚

8/10 不錯哦

TARA

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 1 晚

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Christina

情侶出遊, 商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
The staff are amazing and the facility was comfortable and clean.
於 2023 年 11 月住了 4 晚

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
於 2023 年 11 月住了 3 晚

4/10 不太好

Lloyd

商務旅客
喜歡：員工素質
不喜歡：住宿環境和硬體
Very noisy property
於 2023 年 11 月住了 2 晚

10/10 有夠讚

michael

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good Enough
I was visiting the area for some activities I enjoy and this place fit my needs nicely
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Ronald

喜歡：員工素質
Ok
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Jennifer

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚

4/10 不太好

Maureen

喜歡：員工素質和客房舒適度
不喜歡：整潔度和住宿環境和硬體
於 2023 年 10 月住了 1 晚

6/10 一般般

Lora

商務旅客
喜歡：整潔度和員工素質
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Kurt

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Susan

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice hotel. Walkable to casino
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Michael

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was super friendly and the facility was extremely clean. I would highly recommend this hotel to anyone looking to stay in the area.
於 2023 年 9 月住了 2 晚

10/10 有夠讚

servius

喜歡：整潔度、員工素質和住宿環境和硬體
The place was clean and beautiful, I will recommend it to friends and family.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Valerie

喜歡：住宿環境和硬體
Nice place
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Paul

家庭旅遊
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Pedrito

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 有夠讚

William

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Everyone was friendly and helpful. The entire staff treated us wonderfully.
於 2023 年 9 月住了 3 晚

10/10 有夠讚

Carleen

於 2023 年 8 月住了 1 晚

2/10 很糟糕

Alex

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Terrible hotel. Didnt have NBC so I couldnt watch Daytona. There was no body wash and conditioner in the containers in the shower but yet were left and not replaced. Lack of vending area. You also have to pay for parking eventhough you are staying in the hotel.. Also.if you want "better" internet its $11 a night. Will never stay at a Sheraton again. Terrible.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Stephen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Parking was unclear, so we parked in a garage nearby that cost us $17.50 for the overnight parking. Everything else was great.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Sarah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very, very friendly staff.
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Damaris

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚

6/10 一般般

Lee

家庭旅遊
Property was in a good location and the room was quiet with a nice view. Carpet was sticky. We had to ask for towels. Décor was kind of dark and seemed dated.
於 2023 年 7 月住了 2 晚

8/10 不錯哦

Cheryl

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff were very friendly, pleasant, accommodating .special thanks to Caya , the waitress in the restaurant.
於 2023 年 7 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Pleasant experience
Overall enjoyed our stay. Staff friendly and helpful. Very close to Symphony. Have parking a plus Minor concern window shade didn’t work but believe that would be easily remedied We could hear some traffic outside but we were able to sleep okay
於 2023 年 7 月住了 1 晚

6/10 一般般

Jose

喜歡：整潔度和員工素質
Well situated .
於 2023 年 6 月住了 2 晚

2/10 很糟糕

Jennie

不喜歡：整潔度、員工素質和住宿環境和硬體
No menu for dinner, couldn’t eat at the dinner, breakfast took 20 min to serve when I was the only there an over charged me when the plate was $17 for 3 two cups of juice an it came out $70 explain how. Didn’t even serve me water had to ask for water. An had no ice an it was warm. I wanted view get a room with small window I reserve the room of $182 for one night an they charge me $298 plus $70 for breakfast so disappointed never again. The pool was disgusting it was cloudy an hot water. No towels either. I wanted to enjoy the pool than have dinner than watch the fireworks an none happen. Had to eat out watch the firework outside an didn’t get in the pool. Regret it.
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Priscilla

於 2023 年 7 月住了 1 晚

10/10 有夠讚

Xiaoxiang

喜歡：住宿環境和硬體
nice counter and service
於 2023 年 6 月住了 4 晚

6/10 一般般

Maddalena Nappi

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Positive. The 2 reservations we needed were available for the night. The front desk staff was very welcoming. Negatives...the 2 rooms were not ready at 3 pm and we had to wait for some time. We needed to get ready for a family event. Our rooms were not ready at the same time. We were able to find a space for the car even though the sign said full. (Some guests may have left.) However, not to lose our space, a family member picked us up and dropped us off after the event.)
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Nick

Hatd to park
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Steven

於 2023 年 6 月住了 1 晚

10/10 有夠讚

Shawna

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚

8/10 不錯哦

charlene

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel is nice and a very comfortable room. My only complaint is no microwave in rooms and the having to pay $20 to park. The restaurant MVP is amazing 😃
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Jose

親子旅遊
Ol
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Robert

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We enjoyed our stay, perfectly located for the Sunday, June 11 Ironman race which my husband was entered in. Parking below the building made it easy to transport his bike. The staff was very friendly and helpful. It was great being able to walk to registration, to set up the bike transition, to see the race at many points and it was walk a block to the finish line. Perfect for an Ironman.
於 2023 年 6 月住了 1 晚