Staff were lovely. Was very dissapointed that we couldn't get a table for dinner in the restaurant even though we were staying their. Although limited to the bar menu, food was very nice.
Bed was exceptionally hard so didn't sleep well.
Hotel should let guests know they have to book for dinner.
Matt
於 2024 年 6 月住了 1 晚
8/10 不錯哦
Lisa
情侶出遊
2024年6月4日
喜歡:整潔度、設施服務和住宿環境和硬體
Good
Lisa
於 2024 年 6 月住了 1 晚
10/10 有夠讚
Sheree
2024年6月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely welcome and stay. Thank you so much,
Sheree
於 2024 年 6 月住了 1 晚
10/10 有夠讚
Janet
情侶出遊
2024年5月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our fourth stay! We love it. We’ll be back soon.
Janet
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Chris
2024年5月27日
Chris
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Luan
情侶出遊
2024年5月21日
喜歡:設施服務和住宿環境和硬體
Had a lovely stay here for my boyfriend’s birthday. The hotel has a lot of curb appeal and the staff very friendly. Easy check in and easy to also find our room. We had a view over looking the carpark and the hotel were fully booked so no option to upgrade. The room had everything you needed, the bathroom was almost as big as the room itself! The only downside was the size of the towels were small, we are not large people either by any means. We sat outside in the beautiful weather and had a cocktail which was very nice and I can imagine to food is enjoyable however we did not eat here. I would definitely recommend and if we ever stayed again I would pay a little extra for a sea view room.
Luan
於 2024 年 5 月住了 1 晚
10/10 有夠讚
David
家庭旅遊
2024年5月18日
喜歡:整潔度、員工素質和住宿環境和硬體
Quiet the Friday we stayed , good service ,ate in the restaurant dinner and breakfast both good , certainly tucked away albeit with a decent view overlooking the pier, (sea view room ) and tbh doesn't really feel like your in the brash of the seafront, will stay again
David
於 2024 年 5 月住了 1 晚
4/10 不太好
Danielle
情侶出遊
2024年5月8日
不喜歡:整潔度、員工素質和住宿環境和硬體
Received scam emails where someone had taken our details from the hotel and asked for card details, then kept receiving follow up emails but could not tell if these were also scams.
One of the lifts were broken so it was a slow wait at times.
On check in the first thing we noticed was the dirty cushion displayed in the middle of the bed with the fabric being all marked and pulled.
There was also a stain on the duvet covers.
The ‘sea view’ room was wildly different to the photograph advertised for that room type on Expedia, we had a view of cars parked outside, the roof below and the crumbling buildings that surrounded the hotel.
There were only hand towels in the bathroom so we had to call to request towels that we could use for the shower.
The inside of the bathroom door was filthy and clearly hadn’t been cleaned, it had lots of drip marks running down it.
The room was so noisy, we could hear the lifts, showers and toilets in other rooms as well as noise from outside.
None of this is was we would expect from the ‘luxury boutique’ hotel and photos advertised and would not book to stay again. Our room would have been cleaner if we were to stay at a budget chain hotel.
I did send this complaint to the hotel along with photographs and they have ignored my email so I can only assume that they don’t care about their customers experience.