Very old and dirty, no air conditioning. Room is too old, very ugly decoration. Just like a room with monsters. Restaurant food is also not very good. Just the new and extended area is nice!
+ ve side: Right on the side of Lake Toya, gorgeous view, a fantastic modern and grand-looking lobby, and a spa overlooking the lake.
- ve side: worn down looking bedroom with insects / chaotic in the dining lobby in meal time / car park far away from hotel
Thank you for choosing our place out of the numerous options here.
Despite that, please accept our sincere apologies for not meeting your expectations.
Your words will give us the strength to continue working hard to strive towards an even higher level of excellence.
All our staff will try our utmost best to improve and achieve excellent levels of service, and we hope to have the chance to welcome and serve you again.
Once again, thank you for your visit and your constructive feedback.
We are truly grateful to you for choosing our place.
I am sorry that access from JR Toya station is only paying pick up.
I will make an effort to satisfy with dinner · breakfast and water pool, large public bath and open-air bath.
We will waiting for your visit again.
Toya Sunpalace Resort and spa
internet reservation staff: AKI
We are deeply honored to have you visiting us this trip.
Also, we are truly grateful for your quick response and compliments.
Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction
It is our pleasure to serve you and we anticipate your next visit.
On behalf of the staff, thank you for your kind words and your visit.
We would like to express our thanks for choosing us out of the many options available.
We are sincerely sorry for any problems that occurred during your trip here.
Your honest observations have helped us gain greater insights regarding the gaps in our service and it is our pleasure to notify you that we will definitely rectify the problem and we hope to welcome you back again.
Finally, we would like to apologise once again for the troubles caused. Thank you.
We are truly grateful to you for choosing our place.
Also, we are extremely grateful and delighted to be able to receive such compliments from you.
We hope that you will visit us again when you are in the area, and we look forward to be able to meet you again.
Once again, we would like to thank you for your kind words and for choosing our place.
Toya Sunpalace Resort and Spa
Internet section kato