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諾威那 ST 住宅飯店的評分

4 out of 5
諾威那 ST 住宅飯店
145A Moulmein Road, Singapore

評論

9.4

好極了

10 分，有夠讚；215 則評論中有 160 則" "
8 分，不錯哦；215 則評論中有 38 則" "
6 分，一般般；215 則評論中有 11 則" "
4 分，不太好；215 則評論中有 5 則" "
2 分，很糟糕；215 則評論中有 1 則" "

9.4/10

整潔度

10/10

員工素質

8.6/10

設施服務

9.4/10

住宿環境和硬體

7.8/10

環保程度

評論

4/10 不太好

Edmound

不喜歡：整潔度和客房舒適度
Old & bad service…not professional, not reflecting the excellence spirit of Spore!
於 2024 年 1 月住了 18 晚
Jason 於 2024年3月15日回覆
We are disheartened to learn of your unpleasant experience during your stay with us. You may reach out to us via email and we will be happy to address your concerns. We sincerely look forward to the opportunity to serve you better in the near future.

8/10 不錯哦

Wai Hung

家庭旅遊
喜歡：整潔度和客房舒適度
於 2023 年 10 月住了 6 晚
Jason 於 2024年3月18日回覆
We look forward to welcoming you again on your next visit!

10/10 有夠讚

CHEUK HIM

商務旅客
喜歡：整潔度和客房舒適度
Excellent service
第一日執房 姐姐見我縮喺 coffee table 做電腦嘢喺度笑我咁都得 轉頭佢就搬咗張好 decent 嘅枱櫈俾我 work from hotel
於 2021 年 9 月住了 25 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、設施服務和住宿環境和硬體
酒店的位置距离车站、地铁站很近，附近有很多家美食店，购物点，超市非常便利。酒店的房间里面东西很全，小厨房，烤箱，锅具，茶壶茶杯都有。睡眠也不错，房间关好窗户也是挺安静的，还有健身房泳池，楼顶花园是我很喜欢的地方，工作人员很亲切，打扫卫生的阿姨人很好，我住了整十五个晚上，对这里印象深刻。除了浴室下水道声音响之外，可以称上完美，价格也适中。记住要准备长袖长裤的睡衣，空调很足。
於 2021 年 6 月住了 14 晚

10/10 有夠讚

pik ha，Hk

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
什麼也好
房間隔音不佳，如果隔壁住了說國語的小孩，萬試萬靈

8/10 不錯哦

Adrian

家庭旅遊
喜歡：整潔度和設施服務
Overall the stay was good. Very quiet and clean. Things to improve: TV (TV was garbled with little channels to choose) Dryer (3 defective dryers: one didn't even dry my clothes after 90mins, one with dryer door that cannot close, and one with the dryer fan dislodged.. my clothes were dry but the fan dislodged onto my clothes, covering it with fabric particles.)
於 2024 年 5 月住了 7 晚

8/10 不錯哦

Sai Lin，Highbury

於 2024 年 2 月住了 14 晚

10/10 有夠讚

Stephen

喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 13 晚
Jason 於 2024年3月15日回覆
We look forward to welcoming you back soon!

6/10 一般般

Thuan Shiah Michael

情侶出遊
喜歡：整潔度
不喜歡：住宿環境和硬體
Advertised as "sleep 3", but actual sofa is too short for a third adult to sleep on. Property rep explained that its for 2 adult and 1 child (sharing bed with adults). That's not how I understand "sleep 3".
於 2024 年 2 月住了 17 晚
Jason 於 2024年3月15日回覆
Thank you for your feedback. We apologize for any confusion regarding the sleeping arrangements in our "sleep 3" rooms. We understand your concern and will review our room descriptions to ensure clarity for future guests. Your input is valuable to us, and we appreciate you bringing this to our attention. We sincerely look forward to the opportunity to serve you better in the near future.

10/10 有夠讚

Patricia

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Good sized studio apartment for Singapore with a practical layout. Bed was very comfortable! Super friendly and helpful staff. The room was clean and well furnished with good water pressure and hot water & great AC. Twice weekly cleaning was easy to schedule and anything extra that we required was quickly and pleasantly provided. Refreshing outdoor swimming pool on the ground floor and a nice rooftop garden with seating and shade & a great view. Location isn’t super close to anything but gas easy access to public transport (bus is very close and MRT just a short walk) to take you anywhere easily. Easy walking distance to three different hawker food centres as well as 4 malls with great restaurants and food centres and grocery stores.
於 2024 年 1 月住了 11 晚
Jason 於 2024年3月15日回覆
It is a great pleasure for us to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

6/10 一般般

Mikael

商務旅客
不喜歡：整潔度
Ok place for what you pay but hardly a 4 star. The room are okay but the facilities need a freshening up
於 2024 年 1 月住了 25 晚
Jason 於 2024年3月15日回覆
Thank you for taking the time to share your valuable comments. We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.

6/10 一般般

Angeline

親子旅遊
喜歡：整潔度
Pictures on the app look good. In reality, the room is very small. Supposed to come with washing machine, but there isn’t 1 in the room. You have to use the washing machines hidden at basement carpark, and pay S$5 for each wash cycle. Also no sofa no seating area, unlike shown on the app pictures. Conclusion, don’t trust the pictures on app.
Jason 於 2024年3月18日回覆
Thank you for your feedback. Our studio rooms are indeed designed with fewer amenities compared to our executive and premier rooms. We apologize for any inconvenience caused by the discrepancy between the app pictures and the actual room size and amenities. We will work on improving our communication regarding the room features to ensure a more accurate representation for future guests.

10/10 有夠讚

Shinya

於 2023 年 12 月住了 9 晚
Jason 於 2024年3月15日回覆
We look forward to welcoming you again on your next visit!

10/10 有夠讚

MEGUMI

於 2023 年 12 月住了 22 晚
Jason 於 2024年3月18日回覆
We hope to welcome you back for another stay in the future!

4/10 不太好

Nina，Leppington

於 2023 年 12 月住了 16 晚
Jason 於 2024年3月18日回覆
We greatly appreciate your rating and will use it to enhance our services. We look forward to having you again to serve you better.

8/10 不錯哦

Hope

家庭旅遊
喜歡：整潔度
stayed for 6 nights! other than the smell after microwave the food in the oven, all are alright. might come back to stay again next year! :-)
於 2023 年 12 月住了 6 晚
Jason 於 2024年3月18日回覆
Thank you for taking the time to share your valuable comments. We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.

6/10 一般般

Sivasubramanian

喜歡：住宿環境和硬體
Housekeeping help is not upto level
於 2023 年 12 月住了 7 晚
Jason 於 2024年3月18日回覆
We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.

8/10 不錯哦

rajen

於 2023 年 12 月住了 8 晚
Jason 於 2024年3月18日回覆
We hope to see you again soon!

10/10 有夠讚

Uwe，Nanaimo

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
Good sized apartment with nice interior. Super friendly and helpful staff. Stayed here 4 weeks and will gladly come back!
於 2023 年 9 月住了 27 晚
Jason 於 2023年10月23日回覆
Dear Uwe,We are delighted that you had a lovely stay with us and we hope to have the opportunity to welcome you back in the future.Warm regards,Jason TohMarketing Services Manager

8/10 不錯哦

christopher

喜歡：整潔度和客房舒適度
A Little tired
The ST Residence in Novena is well located for easy access to public transport and most city areas. The room was clean and well furnished but Hot water was poor and taps and showers had to be run for over 5 minutes to get any warm water. The swimming pool was clean and adequately sized but some tiles were damaged or missing and required repair. The roof garden was good but the furnishings require renewal or recovering.
於 2023 年 9 月住了 15 晚
Jason 於 2023年10月18日回覆
Dear Christopher,We want to extend our gratitude for taking the time to share your valuable feedback. Your input is of great importance to us, and we will use it to make our services even better. We look forward to welcoming you back in the near future.

10/10 有夠讚

Malgorzata

家庭旅遊
喜歡：整潔度和客房舒適度
於 2023 年 9 月住了 7 晚
Jason 於 2023年10月18日回覆
We hope to see you again soon!

8/10 不錯哦

Paul

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
We were very satisfied, thank you
於 2023 年 9 月住了 8 晚
Jason 於 2023年10月18日回覆
Dear Paul, We look forward to welcoming you back soon!

10/10 有夠讚

Tetsuya，Kodaira

情侶出遊, 家庭旅遊
喜歡：整潔度
キッチン、全体的にスペースがあり、駅から徒歩7分程で利便性が良かった。残念ながら、建物が外装工事中、自動洗濯機に乾燥が機能不全、部屋の前が道路なので騒音がうるさかった。
於 2023 年 9 月住了 8 晚
Jason 於 2023年10月18日回覆
Dear Tetsuya,We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.

10/10 有夠讚

Roki

喜歡：整潔度
Whatappでの連絡はとても便利だった。 ハウスキーピングサービスを前日に申し込まないといけないのが若干面倒だった。 1部屋追加で取らないといけなくなった際にも応じてもらえてとても助かった。
於 2023 年 8 月住了 7 晚
Jason 於 2023年10月18日回覆
We are glad that you enjoyed your stay with us. We look forward to welcoming you to ST Residences again soon.

6/10 一般般

真實旅客

The location was great, super close to the mrt and a mall. The facilities were great, nice pool and rooftop terrance. Overall, room I stayed in was ok. The layout of the room was great however needs to be cleaned more. The shower needs a deep clean and so does the fridge as it had a funny smell. Communication was fast and effective.
於 2023 年 7 月住了 6 晚
Jason 於 2023年10月18日回覆
We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.

6/10 一般般

Irene

喜歡：整潔度
不喜歡：設施服務
Likes:- Great location, very central to wherever I went. Property is clean. Roof top garden with its 360 degrees panoramic views of the surroundings. Small swimming pool which serves its purpose. What I didn't like about the property is:- the lack of human interaction as there is no phone in the room and whatever is required is dealt through WhatsApp. I wonder what happens if someone is not tech savvy and English is not their everyday language! Bath towels are too small for the average guest, instead bath sheets (100cm x 160cm) should be provided. Requested for face and hand towel but was told that they are not provided for. Requested for kitchen towel (I live in a studio apartment with kitchenette) to dry cutlery and crockery after washing but was informed that they do not provide that as well. I had to use tissue paper to dry or wipe up spills! I requested for coffee sachets but was told they are not provided for. Only a variety of teabags are provided for. Also, sugar is not provided for ! Of the 15 days stayed, I was given only 2 bottles of complimentary water! Stayed for 15 days, requested for late check out to facilitate a quick shower in the hot and humid weather before going to airport but was declined. Reason cited - another guest is checking in after me. However, if I were to pay a fee, that can be arranged.
於 2023 年 5 月住了 15 晚
Jason 於 2023年7月2日回覆
Dear Irene,We sincerely appreciate you taking the time to share your valuable feedback. Our goal is to provide our guests with a comfortable and enjoyable stay, and we are committed to continually improving. Your comments are truly valuable to us, and we will utilize them to improve our services. We look forward to having you again to serve you better. Warm regards,Jason TohMarketing Services Manager

4/10 不太好

Asmitha

商務旅客
不喜歡：住宿環境和硬體
Rooms were so much smaller compared to the photos online.
於 2023 年 4 月住了 8 晚
Jason 於 2023年5月4日回覆
Dear Asmitha,Thank you for sharing your comments with us. We greatly appreciate your feedback and will use it to enhance our services. We look forward to the opportunity to serve you again in the near future and provide an even better experience.Warm regards,Jason TohMarketing Services Manager

6/10 一般般

Ban

家庭旅遊
Good Different
於 2023 年 3 月住了 9 晚
Jason 於 2023年5月4日回覆
Dear Ban,We sincerely look forward to the opportunity to serve you better in the near future. Warm regards,Jason TohMarketing Services Manager

10/10 有夠讚

Alison

團體旅遊
喜歡：整潔度和客房舒適度
Stay here if you can!
We loved our 9 day stay at Novena. The studio was small, but had a full sized refrigerator, cook top and sink and was well-equipped. The hotel is conveniently close to bus and MRT lines, and there was an excellent hawker center just a 10 minute walk away. But the very best part was the well-furnished covered deck on the roof -- we relaxed up there every day watched the sunset and sunrise up there. The staff was always helpful on the rare occasion that we needed help w/ a taxi. Very highly recommended all around!
於 2023 年 2 月住了 9 晚
Jason 於 2023年3月9日回覆
Dear Alison,We are delighted to hear that you had an enjoyable stay with us. We look forward to the opportunity to serve you again in the near future and provide you with another wonderful experience. Warm regards,Jason TohMarketing Services Manager

10/10 有夠讚

Glen

情侶出遊
喜歡：整潔度和住宿環境和硬體
Enjoyed our stay, let us check in early, and looked after luggage until our flight..thanks
於 2022 年 6 月住了 6 晚
Jason Toh 於 2022年7月1日回覆
Dear Glen, Thank you leaving us your generous compliments. We are truly delightful that you had a great stay with us. We certainly look forward to welcoming you back for another seamless experience soon. Warm regards, Jason Toh Marketing Services Manager

8/10 不錯哦

Rolf

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Nice, modern, friendly place, 10min walking distance from novena mrt. Rooftop terrace with a great view. Clean place. Alreasy a bit worne in some details. Major items (bed, furniture, kitchen) all in good shape. Pool slightly small.
於 2022 年 4 月住了 7 晚

10/10 有夠讚

Akira

喜歡：整潔度和設施服務
於 2022 年 3 月住了 6 晚

2/10 很糟糕

Liew Gin

商務旅客
不喜歡：整潔度和客房舒適度
於 2022 年 2 月住了 6 晚

6/10 一般般

Abhijeet

親子旅遊
喜歡：整潔度
Good location and relatively clean property. Room needed quite a few maintenance fixes. Bathroom door was stuck and had to be pushed really hard to open and shut, bathroom roof leaked when it rained, floor boards were coming up.
於 2021 年 11 月住了 7 晚

6/10 一般般

Asmoni

家庭旅遊
Bad service recovery
There was a leaking pipe that caused my paintwork to be stained that cannot be removed
於 2021 年 11 月住了 5 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度和客房舒適度
於 2021 年 8 月住了 22 晚

10/10 有夠讚

Hyounghwook

商務旅客
喜歡：整潔度和客房舒適度
於 2021 年 6 月住了 14 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
A good place to stay, love the pool and the rooftop garden.
於 2021 年 5 月住了 14 晚

8/10 不錯哦

Caleb

喜歡：整潔度和客房舒適度
A good find in the downtown area.
Clean, quiet and comfortable room.
於 2021 年 4 月住了 8 晚

10/10 有夠讚

Kun

家庭旅遊
喜歡：整潔度和客房舒適度
於 2020 年 12 月住了 4 晚

8/10 不錯哦

TAE HYEONG

商務旅客
喜歡：整潔度和客房舒適度
於 2021 年 1 月住了 28 晚

10/10 有夠讚

Dan，Singapore

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Had to find lodging as our home renovation couldn’t be completed in time. We booked a stay at ST Residences Novena after staying three nights at another serviced apartment. Enjoyed our stay so much that we extended by another two nights! Clean, easy to communicate with staff even though there wasn’t any receptionist on duty. Requested for housekeeping twice. Location is perfect; there are so many options for food delivery! Thank you for making our stay a comfortable one :)
於 2021 年 1 月住了 3 晚

4/10 不太好

真實旅客

不喜歡：住宿環境和硬體
於 2021 年 1 月住了 3 晚

8/10 不錯哦

soonjo

商務旅客
喜歡：整潔度和客房舒適度
보통
출장으로 머물렀음. 노멀한 컨디션. 다소 비싼편. 나쁘진 않지만 재투숙의사 없음
於 2020 年 12 月住了 13 晚

10/10 有夠讚

SION

商務旅客
喜歡：整潔度和客房舒適度
좋은 숙소 입니다.
스튜디오 숙박시 1인 기준 넓은 객실과 격일 하우스 키핑 및 지하에 세탁기(5불)등으로 생활하기 좋았습니다.
於 2020 年 12 月住了 14 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度和客房舒適度
Nice place for work trip.
Was Nice !
於 2020 年 11 月住了 14 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度和客房舒適度
깔끔한방 세탁시설 취사도구 등이좋았음 와이파이는 개선이 반드시필요 너무 자주 끊기고 신호가약함 그외는 매우좋았음
於 2020 年 10 月住了 27 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度和客房舒適度
Value for money stay
Quiet but near city. Small yet complete.
於 2020 年 10 月住了 5 晚

8/10 不錯哦

Jeremy

於 2020 年 10 月住了 3 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度和客房舒適度
happy stay
very conveniently located in the city yet quiet. staffs were friendly.
於 2020 年 9 月住了 4 晚