Dear Chi Kwan Rebecca,Thank you for taking the time to write this review.We hope that you enjoyed your stay with us. We appreciate your comment and we will continue in our improvement efforts to provide excellent service to our residents.Yours sincerely,Joyce KimGuest Service Manager

Dear Tsz , Thank you for taking the time to write this review. We are sorry to hear about your disappointment with Somerset Palace Seoul and that we could not make your stay more comfortable. As we are keen to make improvements to enhance our residents' overall stay at our properties, I will share your feedback with the Engineering Manager to look into. Once again, please accept our apologies and we hope that we will have another opportunity to serve you better. Yours sincerely, Joyce Kim Guest Service Manager

Dear FANG, Thank you for taking the time to write this review. It is always encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for your review. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Violet, Thank you for taking the time to write this review. We are sorry for your disappointment and that we could not make your stay more comfortable. As we are keen to make improvements to enhance our residents' overall stay at our properties, I will share your feedback with the City Manager. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear CHING CHUAN, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. Once again, thank you for your review. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear SHUK HAN, Thank you for taking the time to write this review. We are very sorry to hear about your disappointment with Somerset Palace Seoul and that we could not make your stay more comfortable. As we are keen to seek the ways to improve our service, I will share your comment in regards with the Management and the Engineering Manager to look into. Once again, thank you for your valued patronage. We hope that we will have another oppportunity to welcome you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear chun wei, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. Your kind words inspire us to do better to ensure that our residents have a warm and pleasant experience. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Jaehyeok, Thank you for taking the time to write this review. I have noted your concern about the facilities. As we are keen to provide our residnets with a comfortable living environment, we will do thorough checks of the area that you commented. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Si Lin , Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We will continue in our improvement efforts to provide excellent service and product to our reisdents. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. We will continue in our improvement efforts to provide excellent service to our residents. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear CHINGTING, Thank you for taking the time to write this review. We are sorry to hear of your unhappiness during your recent stay with us.After careful review of your concerns, I offer you my deepest apologies for having failed to give you the service our residents expect. I will share your feedback with the Housekeeping Manager to seek improvements in these area. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for your warm words. We look forward to welcoming you again in the near future. Yours sincerely, Joyce kim Guest Service Manager

Dear Daisy, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied wtih our service. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We were delighted to learn that your enjoyed your stay with us. At the same time, I have noted your comment in regards to the breakfast. I will share your feedback with the breakfast vendor to review. Onec again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincererly, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. I have noted your comment and we will continue in our improvement efforts to provide excellent service to our residents. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Shelley, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. At the same time, I have noted your comment in regards to the Housekeeping service. I will share your feedback wiht the Housekeeping Manager to improve our service. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are sorry to hear about your unpleasant experience during your check-in. I will personally address this issue with the staff concered and will ensure that they receive the necessary guidance to perform a much better role moving forward. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are sorry to hear your disappointment with Somerset Palace Seoul and could not make your stay more comfortable. As we replied you through email before, we apologise that our room maid took your daughter's doll with the linen by her mistake. However, we have been unable to identify the problem with the clothes of your daughter. Also, I would like to inform you that we consider the guest's safe and security the most important matter and you don't need to worry about our securities. Once again, thank you for staying with us. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim//Assistant Guest Service Manager

Dear Guest, Thank you for sharing your experience about our serviced residence. We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for your valued patronage. We look forwrad to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from the residents inspire us to do better to ensure that our residents have a warm and pleasant experience. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for sharing your experience about our serviced residence. We are glad to hear compliments of our staff members at Somerset Palace Seoul. At the same time, we are happy to have met your expectations in service and quality standards. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are happy to have met your expectations in service and quality standards. At the same time, I hev noted your comment in regards to the brreakfast menu and the toothbrush & toothpaste. I will share your comment with the breakfast vendor to look into and I would like to seek your kind understanding that we do not provide the disposable toothpaste and toothbrush as part of the environmental protection policy from the government. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are happy to have met your expectations in service and quality standards. At the same time, I hev noted your comment in regards to the brreakfast menu and the toothbrush & toothpaste. I will share your comment with the breakfast vendor to look into and I would like to seek your kind understanding that we do not provide the disposable toothpaste and toothbrush as part of the environmental protection policy from the government. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are sorry to hear your unhappiness about your daughter's quilt. My colleagues have found memories of your stay and still feel sorry that we could not find that quilt. However, we seek your understanding that we also have done through chek with our staff and the laundry vendor and we have been unable to identify the problem you shared. We hope to have another opportunity to welcome you again in the near future, I would like to personally look after your stay. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. I have noted your comment in regards to the service attitude of our staff. As we are constantly looking at ways to improve our service attitude, I will share your feedback with the front desk staffs. However, I would like to seek your understanding that the additional water is chargeable and if our staff's explanation was impolite, I apologize you sincerely. Once again, thank you for your staying with us. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for sharing your experience about our serviced residence. We are sorry to hear about your disappointment with Somerset Palace Seoul. As we are keen to make improvements to enhance our residents' overall stay at our properties, I have shared your feedback with our entire team members. I will ensure that we will continue in our improvement efforts to provide excellent service and products. Once again, thank you for staying with us. We look forward to welcoming you again in the near future. Yours sinecrely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and I would like to ensure that we will continue in our improvement efforts to provide excellent service to our residents. Once again, thank you for choosing us as your accommodation during your holidays. We hope to welcome you again in the near future. Yours sinecrely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for your kind review. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sinecrely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the tiem to write this review. We are happy to have met your expectations in service and quality standards. We will continue in our improvement efforts to provide excellent service to our residents. Once again, thank you for staying with us. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are happy to learn that you enjoyed your stay with us. At the same time, I would like to seek your understanding that the size of our swimming pool is estimated by our residents use. Since we are constantly seek the ways to provide better service to our residents, I will share your feedback with the management to review. Once again, thank you for staying with us. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for sharing your experience about our serviced residence. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the hightest standards of our customer satisfaction, regrettably, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I will share your feedback with the Housekeeping Manager to seek the ways to improve our service. Once again, please accept our apologies and give us another opportunity to seve you better. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for staying with us. We are sorry to hear your inconvenience about WIFI, while we are providing complimentary WIFI service to be input the passward in the lobby and the restaurant. I will share your feedback and our Guest Service team will certainly inform the passward upon guest's check-in. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We were delighted to learn that you enjoyed your stay with us. Receiving such poditive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for making us as one of your preferred accommodation choices. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for sharing your experience about our serviced residence. We were delighted to learn that you enjoyed your stay with us. At the same time, I regret that we couldn't assist you on more toiletries during your stay, while we are providing more when our residents request. Once again, thank you for staying with us. We hope to welcoming you again to serve you better in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for sharing your experience about our serviced residence. We were delighted to learn that you enjoyed your stay with us. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for sharing your experience about our serviced residence. We were delighted to learn that you enjoyed your stay with us. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for sharing your experience about our serviced residence. We were delighted to learn that you enjoyed your stay with us. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for sharing your experience about our serviced residence. We are happy to have met your expectations in service and quality standards. We will continue in our improvement efforts to provide excellent service to our residents. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to share your experience about our serviced residece. We hope to have another opportunity to welcome you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are happy to have met your expectations in our service. We will continue in our improvement efforts to provide excellent service. We hope to welcome you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Thank you for taking the time to write this review. We are happy that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for selecting us as your accommodation during your holiday. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Daer Chi Chi, Your kind compliments for our team’s excellent service attitude and service standards are very much appreciated. Please be assured that your kind recognition and mention will be shared with all. It has been a great pleasure hosting your recent stay and we sincerely look forward to welcoming you back for your third relaxing and memorable stay with us. Thank you and regards, Eddie Bae Residence Manger