住宿設施服務

西雅圖-塔科馬機場凱藝飯店的評分

2.5 out of 5
西雅圖-塔科馬機場凱藝飯店
2900 S 192nd St, SeaTac, WA

評論

7.4

不錯哦

10 分,有夠讚;1003 則評論中有 353 則" "
8 分,不錯哦;1003 則評論中有 260 則" "
6 分,一般般;1003 則評論中有 173 則" "
4 分,不太好;1003 則評論中有 119 則" "
2 分,很糟糕;1003 則評論中有 98 則" "

7.4/10

整潔度

8.0/10

員工素質

6.8/10

設施服務

6.8/10

住宿環境和硬體

7.0/10

環保程度

評論

8/10 不錯哦

Johnny

於 2023 年 7 月住了 2 晚
Quality Inn SeaTac 於 2023年8月6日回覆
Thank you for completing our online survey. We thank you for your business and look forward to have you stay with us again soon.Hotel Management

10/10 有夠讚

Blain

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was a pleasure.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月21日回覆
Dear Blain,Thank you for your wonderful review. We are thrilled to hear that you had a pleasurable stay with us and found our staff to be a highlight of your experience. Your kind words are truly appreciated and will certainly be shared with the team. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm regards,Hotel Management

2/10 很糟糕

Melissa

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
DO NOT STAY HERE! When we checked in we were told we could have a room on the basement floor or a handicapped room. We obviously picked the handicapped room (thinking it'd be bigger which would be fine & who wants a room in the basement). The handicapped room may have been a few inches bigger per regulations but everything else was horrific! The bed was like a rock, pillows flat, toilet seat broken & shower faucet broken so NO HOT WATER! I called the front desk 5 times & let them know we had no hot water & shower handle was broken (just keep spinning around.)I was told "the maintenance was on the way & room _ _ _ has the same problem but he's headed to my room". I called again & I was told the maintenanc couldn't be found. I asked how to change rooms & was told they were sold out. I asked how to get a refund to stay somewhere else & I was told, "You slept there & had hot water." I said "yes, hot water in the sink but I don't take showers in the sink & that's not what I paid for. The front desk told me "if you want, you can use a shower from another room. The housekeepers have changed the bedsheets." I about lost my mind. That is so GROSS & I've never been asked if I wanted to use a different guests shower!! It made me think if other guests were using my room for something!!After an hour we changed rooms & at least got hot water even though we discovered the hot-cold water were backwards in the shower & sink. I was refused a refund the first night! DO NOT STAY HERE
GM 於 2024年5月20日回覆
Dear Melissa, We deeply regret to hear about your experience and apologize for the discomfort caused. We understand your grievances regarding the room conditions and assure you that we take such feedback seriously. We're committed to rectifying these issues to better our service quality. Thank you for your feedback, and we hope to have the opportunity to make amends during your next visit.Warm regards,Hotel Management

10/10 有夠讚

Dianne

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Close to airport.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Dianne,Thank you for your 5-star review! We are thrilled to know our proximity to the airport added convenience to your stay at our hotel. We strive to ensure our guests have a seamless journey. We look forward to welcoming you back for another pleasant experience. Safe travels!Warm Regards.Hotel Management.

6/10 一般般

Jason

商務旅客
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
The walls seem very thin, very noisy, a lot of foot traffic, very dark decor
於 2024 年 5 月住了 2 晚
GM 於 2024年5月20日回覆
Dear Jason,Thank you for sharing your experience. We're sorry to hear about the noise and decor. Your feedback is valuable and will help us improve our guests' experiences. We hope to have another opportunity to provide you with the peaceful and comfortable stay you expect from our hotel.Warm regards,Hotel Management

8/10 不錯哦

naima

Nice and convenient
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Naima, We are delighted to hear that you found our hotel nice and convenient. It is our aim to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and look forward to welcoming you back soon for an even better experience. Thank you for choosing us for your stay.Warm regards,Hotel Management

6/10 一般般

Joyce

喜歡:整潔度、設施服務和住宿環境和硬體
The room and the breakfast were fine but I waited over an hour for the pick-up at the airport upon arrival (and my 2 calls to the Hotel). I made my first call as required about 10:30 PM and finally got to my room just before midnight!! For this reason, I will not use this hotel again.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Joyce,We sincerely appreciate your feedback and apologize for the delay you experienced with our airport pick-up service. We understand the inconvenience it caused and are working diligently to improve this aspect of our service. We're glad to hear that you enjoyed our accommodations and breakfast. We truly hope for another chance to provide a more seamless experience on your next visit.Warm regards,Hotel Management

4/10 不太好

Brian

Very unclean
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Brian,We are genuinely sorry to hear about your experience and we appreciate your feedback. Cleanliness is a top priority for us, and we are saddened to hear that we did not meet your expectations in this area. We are actively looking into your concerns and will ensure necessary steps are taken to enhance our cleanliness standards. Please accept our apologies and we hope to have the opportunity to provide you with a better experience in the future. Warm regards,Hotel Management

8/10 不錯哦

Joseph

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Car was broken into
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Joseph,We're truly sorry to hear about the unfortunate incident. Your safety and satisfaction are our topmost priorities. We are taking immediate steps to enhance our security measures to ensure such incidents do not repeat. We appreciate your feedback and look forward to serving you better in the future.Warm regards,Hotel Management

10/10 有夠讚

Susan

喜歡:整潔度和員工素質
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Susan,Thank you for taking the time to rate us. We're delighted to see your 5-star rating! It's always our goal to provide a memorable experience for our guests and we're glad we hit the mark for you. We look forward to welcoming you back to our hotel in the near future.Warm Regards.Hotel Management.

8/10 不錯哦

Reid

喜歡:整潔度和員工素質
Your Host Catherine is very good at her job and a great conversationalist
於 2024 年 5 月住了 2 晚
GM 於 2024年5月20日回覆
Dear Reid,Thank you for your positive feedback! We're thrilled to hear that Catherine's hospitality and conversation skills made a difference in your stay. It's always a pleasure to hear when our team members are recognized for their hard work. We look forward to welcoming you back to our hotel in the future.Warm regards,Hotel Management

8/10 不錯哦

Diane

喜歡:整潔度
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Diane,Thank you for the 4-star rating! We're glad to know that you chose our hotel for your stay. We hope you had a memorable experience. If you have any suggestions or feedback, kindly share with us. We're always willing to improve and provide the best to our guests. We look forward to welcoming you back!Warm regards,Hotel Management.

10/10 有夠讚

Clair,Avoca

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Clair,Thank you for leaving us a 5-star rating. We are delighted to know that you enjoyed your stay at our hotel. Your satisfaction is our top priority and it's wonderful to see that reflected in your rating. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

6/10 一般般

Hans

團體旅遊
喜歡:整潔度和員工素質
The bathroom was awkward with the tub and toilet in one room and the sink in the entryway. The room itself seemed to show its age. The beds were very comfortable and we really appreciated the free breakfast help-yourself choices. We also appreciated the late night shuttle from SeaTac to the hotel.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月17日回覆
Dear Hans,Thank you for your valuable feedback. We're glad to hear you found our beds comfortable and enjoyed our breakfast selection and shuttle service. Your comments about the bathroom layout and room decor have been noted for potential improvements. We strive for excellence and your insights help us better serve our guests. We hope to welcome you back for an even better experience in the future. Warm regards,Hotel Management

10/10 有夠讚

Dawna

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
GM 於 2024年5月18日回覆
Dear Dawna,Thank you for your 5-star rating! We're thrilled to know that your stay at our hotel met your expectations. We appreciate your feedback and would love to hear more about your experience. Your insights help us serve our guests better. We look forward to welcoming you back soon for another excellent stay!Warm regards,Hotel Management

6/10 一般般

Marisol

團體旅遊
喜歡:整潔度
Didn’t like the area. You need a car to be able to move around. But we stayed for only one night so it was ok
於 2024 年 5 月住了 1 晚
GM 於 2024年5月16日回覆
Dear Marisol,Thank you for taking the time to share your experience with us. We understand the convenience of having a car for easier mobility and appreciate your understanding for the duration of your stay. We hope that the rest of our services and amenities met your expectations and look forward to welcoming you back for a longer visit in the future.Warm regards,Hotel Management

8/10 不錯哦

Thomas

喜歡:整潔度
Not handicapped convient
於 2024 年 5 月住了 1 晚
GM 於 2024年5月15日回覆
Dear Guest,Thank you for taking the time to share your feedback. We regret to hear that you found our hotel less convenient for handicapped guests. We strive to ensure all our guests have a comfortable stay and we appreciate your perspective. Your input is valuable and will be considered as we continually work to improve our facilities and services. We hope to have the opportunity to welcome you back in the future.Warm regards,Hotel Management

10/10 有夠讚

Sandra

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly and helpful. Food selection was on point. Hotel was near airport and city attractions. I’m walking distance was a beautiful park that had a playground and lake.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月14日回覆
Dear Sandra,Thank you for the wonderful 5-star review! We're delighted that our friendly staff, food selection, and convenient location near the airport and city attractions met your expectations. It's great to know you enjoyed the nearby park too. We look forward to serving you again soon.Warm regards,Hotel Management

10/10 有夠讚

Maria Carlyn

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
staff are very friendly. Diego and Anthony or Tony are wonderful.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月13日回覆
Dear Maria, Thank you for your fantastic review! We're thrilled to hear that our staff, especially Diego and Tony, made your stay at our hotel wonderful. Your kind words are greatly appreciated and serve as encouragement to our team. We look forward to welcoming you back on your next visit. Warm regards,Hotel Management

10/10 有夠讚

Stephen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff
於 2024 年 5 月住了 1 晚
GM 於 2024年5月13日回覆
Dear Stephen,Thank you for your fantastic 5-star review. We are thrilled to know that our staff made your stay enjoyable. Your kind words inspire us to continually ensure our guests have a memorable experience at our hotel. We look forward to welcoming you back for another exceptional stay. Warm regards,Hotel Management

6/10 一般般

Kathleen

家庭旅遊
喜歡:整潔度和員工素質
Liked that it was close to airport. The breakfast was tasty . The water was very difficult to regulate. Either too cold or scalding hot. The sink faucet was difficult to pull on. My 85 yr old mother was unable to turn it on.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月13日回覆
Dear Kathleen,Thank you for sharing your feedback. We're thrilled you enjoyed our breakfast and convenient location. Your comments regarding the water temperature and sink faucet have been noted. We are committed to providing a comfortable stay for all of our guests and will address these issues promptly. We hope to welcome you and your mother back soon for an improved experience.Warm regards,Hotel Management

6/10 一般般

Jackie

喜歡:整潔度和員工素質
Very convenient to Seatac airport with shuttle service. Nice desk staff.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月13日回覆
Dear Jackie,Thank you for taking the time to share your feedback. We're delighted to hear that you found our location convenient and appreciated our shuttle service. Your compliment about our front desk staff has warmed our hearts. We strive to make every guest's stay memorable and your words make our efforts worthwhile. We look forward to welcoming you back in the near future. Warm regards,Hotel Management

2/10 很糟糕

Joel

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Jerks
於 2024 年 5 月住了 1 晚
GM 於 2024年5月13日回覆
Dear Joel,We're truly sorry to hear about your dissatisfaction. Our team aims to provide a welcoming and friendly service to all our guests and it's disappointing to hear we fell short this time. We'd greatly appreciate the opportunity to understand and address your concerns. Please feel free to share more details with us at your earliest convenience. Thank you.Warm regards,Hotel Management

8/10 不錯哦

Manuel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to the airport if you just need a place to crash. Nothing special but also not bad in any means, just ‘basic’.
於 2024 年 3 月住了 1 晚
GM 於 2024年5月13日回覆
Dear Manuel,Thank you for taking the time to share your experience. We're glad you valued our convenient location near the airport. Your feedback is important in helping us improve and we're continuously striving to enhance our offerings. We hope to welcome you back for an even better experience next time. Safe travels!Warm regards,Hotel Management

10/10 有夠讚

Felicia

喜歡:整潔度、員工素質和住宿環境和硬體
Friendly staff, quiet room, decent breakfast and airport shuttle were great for the cost.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月9日回覆
Dear Felicia,Thank you for the wonderful 5-star review. We're thrilled to hear that you enjoyed our friendly staff, quiet rooms, and decent breakfast. Our airport shuttle is indeed a favorite among many guests. Your kind words are greatly appreciated and we look forward to welcoming you back on your next visit.Warm regards,Hotel Management

8/10 不錯哦

John

喜歡:整潔度和住宿環境和硬體
All good except asked for wake up and didn’t happen.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月9日回覆
Dear John,Thank you for your valuable feedback. We are delighted to know that you enjoyed your stay with us. We sincerely apologize for the oversight regarding the wake-up call. We appreciate you bringing this to our attention and we will ensure it is addressed promptly to avoid future inconvenience. We look forward to welcoming you back soon.Warm regards,Hotel Management

8/10 不錯哦

John

家庭旅遊
喜歡:整潔度和住宿環境和硬體
I was on a tight budget for the trip and chose this location because of the price and it had an airport shuttle. Calling for a shuttle when coming from the airport, the phone rang for over 10 minutes before someone answered and then it was another 30 minutes before the shuttle arrived. The shuttle back to the airport was as scheduled and much more timely. This is an older property but has been renovated and was clean and everything worked, although the laminate flooring in the hallway outside my room was very noisy when people walked by with rolling suitcases. Breakfast was typical for a budget hotel, no complaints. I would stay here again if the price is right.
於 2024 年 4 月住了 1 晚
GM 於 2024年5月9日回覆
Dear John, Thank you for choosing our hotel and sharing your experience. We're glad you found value in your stay and enjoyed our renovated rooms. We apologize for the delay in the shuttle service and the noise disturbance. Your feedback is crucial and will help us improve our services. We look forward to welcoming you back, ensuring your next stay is even more pleasant. Warm regards,Hotel Management

10/10 有夠讚

Charles

喜歡:整潔度和員工素質
Airport shuttle was excellent.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月9日回覆
Dear Charles,We are thrilled to hear you had an excellent experience with our airport shuttle service. It's our pleasure to provide convenient and reliable transportation to our valued guests. We look forward to welcoming you back to our hotel in the future. Thank you for choosing us and for your wonderful review!Warm regards,Hotel Management

6/10 一般般

Eileen

家庭旅遊
喜歡:整潔度、員工素質和設施服務
One of the rooms we had was fine. But room #127 seemed like it was in the midst of remodeling. There was no towel rack by the sink; there were no pictures on the wall like there was in the 2nd room we had (#128); there were holes in the wall by the sink.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月9日回覆
Dear Eileen, Thank you for your feedback. We apologize for the inconvenience experienced in room during your stay. Your feedback is crucial for us to enhance our guest experience. We're addressing the concerns you've mentioned and we assure you that we're working diligently to improve. We hope to have the opportunity to welcome you back for a seamless stay.Warm regards,Hotel Management

8/10 不錯哦

Amy

家庭旅遊
喜歡:員工素質和設施服務
The shuttle to and from the airport and the light rail were perfect. Front desk staff were polite, caring and very helpful. Breakfast was good. The rooms could use further updates and more through cleaning.
於 2024 年 5 月住了 4 晚
GM 於 2024年5月9日回覆
Dear Amy,Thank you for your kind feedback. We are thrilled to hear that our shuttle service and front desk staff met your expectations. We appreciate your constructive comments regarding our rooms and cleanliness. Rest assured, we are always working to improve our guest experience and your feedback is instrumental in that process. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 有夠讚

Alexander Eliud

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Tanya y Julian fueron muy amables
於 2024 年 5 月住了 3 晚
GM 於 2024年5月9日回覆
Dear Alexander,Thank you for sharing your experience at our hotel. We're thrilled to hear that Tanya and Julian made your stay memorable with their friendly service. Your compliment will certainly be passed along to them. We appreciate your 5-star review and look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 有夠讚

Bradley

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Late arrival, early departure. Close to the airport, provided parking during my trip.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月8日回覆
Dear Bradley,Thank you for choosing our hotel for your travel needs. We're thrilled to hear that our close proximity to the airport and parking facilities added convenience to your stay. We strive to make every guest's journey as smooth as possible. Looking forward to welcoming you back in the future!Warm regards,Hotel Management

8/10 不錯哦

Stephen

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I did not know that Quality Inn provided breakfast and a shuttle to and from the airport. Those are 2 great value adds and i really appreciated having access to the shuttle. I thought the staff were great and helpful. Rooms were clean and comfortable. My only request would be to have a few mire umbrellas on hand as rather rainy in Seattle.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月7日回覆
Dear Stephen,Thank you for your valuable feedback. We're thrilled to know you found our complimentary breakfast and shuttle service beneficial. We appreciate your kind words about our staff and cleanliness. Your suggestion about having more umbrellas is noted and we will certainly consider it. We look forward to welcoming you back to our hotel in the near future.Warm regards,Hotel Management

6/10 一般般

Erika

商務旅客, 家庭旅遊
喜歡:設施服務
Construction work was load. The workers were unprofessional. Had a surgery in the morning. Prep required 2 showers with special soap. No cold wate, shower was straight out boiling. Front office lady was polite and solved the problem. Room was cute. Ton of wall and floor damage. Bathroom needs deep cleaned or renovation
於 2024 年 5 月住了 2 晚
GM 於 2024年5月7日回覆
Dear Erika,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused due to the construction noise and water temperature issue. We're glad our front office was able to assist and you found the room charming. Your feedback about the bathroom and room damages is noted and we'll work to improve these areas. We hope to welcome you back for a better experience.Warm regards,Hotel Management

10/10 有夠讚

neslie

喜歡:整潔度和員工素質
於 2024 年 5 月住了 1 晚
GM 於 2024年5月6日回覆
Dear Neslie,Thank you for your 5-star rating! We're overjoyed to know you had a wonderful stay with us. Your satisfaction is our greatest reward. We hope to welcome you back soon, and promise to strive for your continued contentment. Warm regards,Hotel Management

10/10 有夠讚

Chalard

喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 5 月住了 1 晚
GM 於 2024年5月6日回覆
Dear Chalard,Thank you for your 5-star review and for choosing our hotel. We are thrilled to hear that you had a good stay with us. It's wonderful to know we were able to provide you with a satisfying experience. We hope to welcome you back soon for another great stay.Warm regards,Hotel Management

6/10 一般般

Hannah

喜歡:整潔度和員工素質
Elevator is rickety but it’s not bad. Good for a place near the airport.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月5日回覆
Dear Hannah,Thank you for taking the time to share your feedback. We're pleased to hear that our location near the airport was convenient for you. Your comments regarding the elevator are noted and will be shared with our maintenance team. We hope to welcome you back soon for an even better experience!Warm regards,Hotel Management

10/10 有夠讚

William

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Near to the airport and they have free airport shuttle services which is a plus. Breakfast is good too
於 2024 年 4 月住了 1 晚
GM 於 2024年5月5日回覆
Dear William,Thank you for your glowing review! We're thrilled to hear that our convenient location and complimentary airport shuttle service added value to your stay. It's also great to know that you enjoyed our breakfast offerings. We look forward to welcoming you back to our hotel in the future. Safe travels!Warm regards,Hotel Management

10/10 有夠讚

Jackie

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Comfortable and friendly staff at front desk
於 2024 年 5 月住了 1 晚
GM 於 2024年5月5日回覆
Dear Jackie,We're thrilled to hear you found comfort and friendliness during your stay with us. Your compliments about our front desk team are truly heartwarming. It's our pleasure to ensure our guests feel valued and taken care of. We look forward to welcoming you back for another pleasant stay at our hotel. Warm regards,Hotel Management

10/10 有夠讚

Glenn

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
GM 於 2024年5月6日回覆
Dear Glenn,Thank you for leaving us a 5-star rating! We're thrilled to know you had an excellent experience. Your rating speaks volumes about our service and facilities. We hope to have the pleasure of welcoming you back soon for another outstanding stay.Warm regards,Hotel Management

10/10 有夠讚

Harvey

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The lady at the front desk is so personable and such a great communicator
於 2024 年 5 月住了 1 晚

4/10 不太好

victor

家庭旅遊
Property under renovation, fixing roof and other areas. Lots of noise and banging on the roof from 7:30am. Shout notify prospective guest that the property is under construction
於 2024 年 5 月住了 1 晚
GM 於 2024年5月3日回覆
Dear Victor,We sincerely apologize for the inconvenience caused during your stay due to our ongoing renovations. We understand the noise was disruptive and we regret not communicating this beforehand. Your feedback is valuable and serves as a reminder to improve our guest communication. We hope to welcome you back in the future to experience our enhanced facilities.Warm regards,Hotel Management

8/10 不錯哦

Sreeram

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Breakfast was great. Basic waffle maker, eggs, toast, oatmeal, cereal. Coffee available throughput the day. Creaky floorboards and people upstairs walking can be heard very well. Besides that, no complaints for price paid and closeness to airport.
於 2024 年 4 月住了 1 晚
GM 於 2024年5月2日回覆
Dear Sreeram,Thank you for your valuable feedback. We are delighted to hear that you enjoyed our breakfast and convenient location. We appreciate your comments about the noise issue and will certainly look into this matter as we continually strive to improve our guest experience. We look forward to welcoming you back in the future.Warm regards,Hotel Management

8/10 不錯哦

Gary

喜歡:整潔度、員工素質和住宿環境和硬體
Comfortable beds. Convenient location. Could hear the footsteps above seemed rather load
於 2024 年 4 月住了 1 晚

6/10 一般般

Stephanie,Kalispell

喜歡:員工素質
不喜歡:住宿環境和硬體
The free shuttle to & from the airport was one of the most attractive features. The walls between the rooms are very thin, so sounds of the tv in the room next door are quite audible. The staff were very friendly and pleasant.
於 2024 年 4 月住了 1 晚
GM 於 2024年5月2日回覆
Dear Stephanie,Thank you for sharing your experience at our hotel. We're pleased that our shuttle service and friendly staff added to your stay. We appreciate your feedback about the sound insulation and assure you we are looking into it. We hope to welcome you back for an even better experience.Warm regards,Hotel Management

8/10 不錯哦

Angelica

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Estuvo muy cerca para nuestras nesecidades
於 2024 年 4 月住了 1 晚
GM 於 2024年5月2日回覆
Dear Angelica,Thank you for sharing your experience with us. We're thrilled to hear that our hotel's location was ideal for your needs. We strive to provide convenience and comfort to all our guests. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management

8/10 不錯哦

Hitomi

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to the airport and introducing breakfast
於 2024 年 4 月住了 1 晚
GM 於 2024年5月2日回覆
Dear Hitomi,We're thrilled to know you enjoyed our convenient location and breakfast offerings. Your feedback is invaluable to us. We look forward to welcoming you back for another pleasant stay at our hotel. Thank you for choosing us and for your 4-star review. Safe travels!Warm regards,Hotel Management

10/10 有夠讚

CHIAYUNG,Seattle

於 2024 年 4 月住了 1 晚
GM 於 2024年5月20日回覆
Dear Chiayung,Thank you for the fantastic 5-star rating! We're thrilled that you enjoyed your stay at our hotel. Your rating speaks volumes about your experience and we're glad we could meet your expectations. We look forward to welcoming you back on your next visit.Warm regards.Hotel Management.

10/10 有夠讚

Nancy

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Happy with our stay, very helpful staff.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月30日回覆
Dear Nancy,Thank you for your wonderful review. We're thrilled you had a pleasant stay at our hotel and found our staff to be helpful. Your satisfaction is our highest priority. We truly appreciate your feedback and look forward to welcoming you back on your next visit.Warm regards,Hotel Management

10/10 有夠讚

Julie

團體旅遊
Rough interior and horrible customer service
於 2024 年 4 月住了 1 晚
GM 於 2024年5月2日回覆
Dear Julie,We appreciate your feedback and are sincerely sorry to hear about your experience. We always strive for the highest standards of hospitality and it seems we fell short during your stay. Your comments have been shared with our team to address these areas of concern. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.Warm regards,Hotel Management