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Reviews of Comfort Inn & Suites Sea-Tac Airport

3 out of 5
Comfort Inn & Suites Sea-Tac Airport
19333 International Blvd, SeaTac, WA

Reviews

7.8

Good

Rating 10 - Excellent. 369 out of 1005 reviews" "
Rating 8 - Good. 300 out of 1005 reviews" "
Rating 6 - Okay. 179 out of 1005 reviews" "
Rating 4 - Poor. 82 out of 1005 reviews" "
Rating 2 - Terrible. 75 out of 1005 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

joann

Traveled with family
Liked: Cleanliness, staff & service, amenities
Had to park up the hill. Someone was very Loud up above us!
Stayed 1 night in May 2024

10/10 Excellent

Inez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel
Stayed 1 night in May 2024

8/10 Good

LaKeisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth, the parking lot spots are so tight. I’m worried about someone hitting my car getting out of there’s. I love the convenience of the airport shuttle but I wish I had a top floor room. Being on the 2nd floor is noisy with the people above us walking so hard and kids running and laughing loud in the hallway
Stayed 1 night in May 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont know her name, but I had asked for an early check-in, and it was not available! She checked my bags in, for when I returnedafter 11PM!
Stayed 1 night in May 2024

10/10 Excellent

Deliza

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and location.
Stayed 1 night in May 2024

8/10 Good

Britni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

David

Liked: Staff & service
Disliked: Property conditions & facilities
This is a necessity hotel but not pretty.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/28
Dear David,Thank you for taking a moment to leave a review. Based on your rating, it seems you enjoyed your overall stay. That said, if you have any suggestions for ways we can elevate our guest experience further, please don't hesitate to reach out to us offline. It was a pleasure having you here, and we hope to hear from you soon.

4/10 Poor

Hanan

Disliked: Cleanliness
The room was not clean at all. The breakfast was really poor they have some staff and most of the things are not clean. Like they have one gallon of one kind of milk and I saw a pice of hair in the top of it.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/28
Dear Hanan,We take cleanliness and quality very seriously, and it is disappointing to hear about your experience. Rest assured, our team will address your concerns to ensure our standards are met. We value your feedback and hope to provide a much-improved stay in the future.

10/10 Excellent

Tina, Lakeside

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle was prompt. Limited dining in walking distance to hotel.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/28
Dear Tina,Thank you for your five-star rating and for sharing your feedback with us. We're glad you found out airport shuttle prompt, as we understand the importance of consistent and convenient access to the Seattle-Tacoma airport. We hope to welcome you back soon to Comfort Inn & Suites Sea-Tac Airport for another relaxing stay.

10/10 Excellent

Nenad, Casselberry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Close to the airport. Friendly staff.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/28
Dear Nenad,Thank you so much for taking the time to share your thoughts with us. We're thrilled our fantastic location suited your needs well, and we appreciate you mentioning our excellent proximity to the airport. Additionally, our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you return soon.

2/10 Terrible

David

Traveled with partner
Disliked: Staff & service
I am disabled and need a walker or cane to get around and this place is horrible about it. They had four handicapped spots which is the minimum, but the rest of the property is minimal parking... you even have to go up a hill for part of their lot. After our event, my wife and I had no where to park; there were no openings! The owner behind the desk said they were over booked so this happens sometime. She suggested my wife drive the car two blocks away and try to park in an abandoned lot! That obviously wouldn't work so we just drove home late. Three weeks later a friend received a call from them asking when they were arriving because they were double booked again! People are rude and inconsiderate and I've stayed in much nicer Comfort Inns anyway. SeaTac Airport has pleny of places to choose from so avoid this place like the plague!
Stayed 1 night in May 2024
Response from General Manager on 2024/5/28
Dear David,We're genuinely sorry to hear about your experience and understand how frustrating it must have been, especially given your mobility needs. We deeply apologize for the inconvenience and your description of the lack of consideration shown. Rest assured, we take your feedback seriously and will address the parking situation immediately to ensure that all guests, including those with disabilities, have convenient access to parking spaces. Your comfort and satisfaction are important to us, and we will work diligently to prevent similar issues from occurring in the future. Thank you for bringing this to our attention, and please don't hesitate to reach out if you would like to discuss this matter further.

8/10 Good

Sanjeev

Traveled with family
Liked: Cleanliness, staff & service
Staff is very friendly and helpful.
Stayed 5 nights in May 2024
Response from General Manager on 2024/5/26
Dear Sanjeev,Thank you for your feedback! We're delighted you enjoyed the hospitality of our team, and we look forward to welcoming you back to Comfort Inn & Suites Sea-Tac Airport for another great stay.

2/10 Terrible

Joseph T

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a dirty, disgusting and discriminatory hotel with a staff that is condescending and cares ZERO about your experience- stay here. I wouldn’t recommend this hotel to the homeless people that sleep outside of its doors - even if it was free.
Stayed 13 nights in May 2024
Response from General Manager on 2024/5/26
Thank you for your review. We are deeply sorry to hear about your experience. The allegations you describe are serious and fall far short of the standards we expect for our guests. We will be reviewing your claims and taking appropriate action to ensure such an experience never happens again. Our staff typically does a terrific job responding to our guests' needs, so we are sorry that did not happen in your instance. At your earliest convenience, please consider reaching out to us online so that we may gather more details about your stay. Thank you, and we hope you had a safe trip home.

6/10 Okay

Seth

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible area
Stayed 1 night in May 2024
Response from General Manager on 2024/5/25
Dear Seth,Thank you for taking a moment to let us know about your stay. We are disappointed your experience was not as expected, and we apologize for any concerns you had. If you need assistance from our team, we are always willing to help in any way we can. We appreciate your feedback, and we hope you will consider returning to see us again the next time you visit SeaTac.

8/10 Good

Kalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk were very helpful and kind. The shuttle from the airport took almost 40 minutes to get to the airport, which was a bummer. In the morning for out flight out it was much faster
Stayed 1 night in May 2024
Response from General Manager on 2024/5/25
Thank you for your review of Comfort Inn & Suites Sea-Tac Airport. We appreciate you acknowledging the kindness and helpfulness of our front desk staff. We understand your disappointment with the longer-than-expected wait time for the airport shuttle on your return trip. We apologize for the inconvenience this caused. Shuttle times can vary depending on traffic conditions, but we continually strive to optimize efficiency. We look forward to welcoming you back in the future.

6/10 Okay

Marita

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
I got a ugly room, had a argue about a better room!! Wait a hold 30 minutes just to change it!!!!
Stayed 1 night in May 2024
Response from General Manager on 2024/5/24
Thank you for your feedback. It saddens us to hear about the frustration you experienced with your initial room assignment and the wait time to get a new one. We understand how important it is to have a comfortable and relaxing stay from the very beginning. We hope you'll give us another chance to provide the exceptional experience you deserve.

10/10 Excellent

Donna, Longview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price, friendly staff, and shuttle to airport. Short walk to restaurants- perfect for stay before early am flight
Stayed 1 night in May 2024
Response from General Manager on 2024/5/22
Dear Donna,Thank you for your fantastic review! We're delighted you found our prices reasonable, enjoyed our friendly staff, and appreciated the shuttle service. It's great to know our location suited your needs perfectly. We look forward to welcoming you back to Comfort Inn & Suites Sea-Tac Airport for another excellent stay!

8/10 Good

Sonny & Barb

Traveled with partner
Liked: Amenities
Very noisy. You can hear everything. Even the floors don't have very much needed sound padding.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/22
Dear Sonny,Thank you for choosing to stay with us at Comfort Inn & Suites Sea-Tac Airport. While we're glad to receive the high rating, we're disappointed to learn there were aspects where we fell short of expectations. We offer our sincere apologies for any disturbance you experienced in your room and for any inconvenience this may have caused you. Nevertheless, we hope this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

8/10 Good

Sonny & Barb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price there is always pros and cons. These days you have to find value in the things you need. We are retired and live on a fixed income, so thx for filling this void when we take the risk of traveling.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/21
Dear Sonny & Barb,We were delighted to welcome you to Comfort Inn & Suites Sea-Tac Airport during your recent visit. We're glad to hear you had a pleasant experience and that you appreciated our affordable rates. We understand how important value and comfort are for our guests, and we're happy that we were able to provide both of these during your visit. Thank you for your kind comments, and we hope to have the opportunity to welcome you back on another occasion.

4/10 Poor

Sarah

Disliked: Amenities
People above me stomped til 4 am. No towels
Stayed 1 night in May 2024
Response from General Manager on 2024/5/21
Dear Sarah,We are sincerely sorry to hear about your recent stay with us. It is disappointing to know you experienced noise disturbances from other guests, as we understand how this can affect a restful stay. Please know our friendly front desk team is always available to address such issues if they arise. Furthermore, we apologize for the lack of towels, and we'll be sure to focus our efforts in this regard moving forward. Thank you for being our guest, and we hope to welcome you back in the future for a much-improved experience.

8/10 Good

Nathalie

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Paola

Disliked: Cleanliness
Yu
Stayed 1 night in May 2024
Response from General Manager on 2024/5/20
Dear Paola,Thank you for staying with us at Comfort Inn & Suites Sea-Tac Airport. If there is anything we could have done to earn five stars, please do not hesitate to let us know.

2/10 Terrible

Dajae

Disliked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Edwin

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop over on our way to Anchorage
Stayed 1 night in May 2024
Response from General Manager on 2024/5/18
Dear Charles,We are thrilled to read our hotel was a perfect layover location on your way to Alaska! Thank you for choosing Comfort Inn & Suites Sea-Tac Airport, and should your adventures bring you back to the area, we look forward to hosting you again!

4/10 Poor

Xinpeng, Richmond

Stayed 1 night in May 2024

10/10 Excellent

Irshaad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable. Slept well! Nice, friendly staff! Breakfast was good enough. Shuttle worked out well. Would stay again and recommend same!🙂
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/18
Dear Irshaad,Thank you for your wonderful feedback! We're pleased you found our rooms clean and comfortable and enjoyed the friendly team. It's also great to know our breakfast and shuttle service met your needs. We appreciate your recommendation and look forward to welcoming you back to Comfort Inn & Suites Sea-Tac Airport!

6/10 Okay

Angela

Liked: Staff & service
The first room I had had dirty sticky foot prints on floor. Staff was wonderful trying to make it right Also the shuttle was full at the time I needed originally and over full for the time I signed up for. I was late getting to airport and almost missed my flight. The driver complained he would get a ticket if he got pulled over.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/18
Dear Angela,Thank you for your feedback. We're delighted to hear our team was excellent in assisting you, but we're concerned about the cleanliness and shuttle issues you encountered. Your comments are valuable and will help us improve our services. We hope to have another opportunity to provide you with a more seamless experience in the future.

8/10 Good

Tejna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for an overnight stay which I did
Stayed 1 night in May 2024
Response from General Manager on 2024/5/18
Dear Tejna,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport for your overnight stay. We're glad to hear that you found it suitable for your needs, and we hope to have the pleasure of welcoming you back for another comfortable stay.

10/10 Excellent

Sarika

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Close to restaurants and airport. Shuttle to airport then light train to downtown was easy. Parking and breakfast included for the stay is a bonus. Will definitely come back.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/17
Dear Sarika,Providing convenience and comfort are two of our top priorities, so we're happy to hear your stay here was a fantastic one! Thank you for highlighting our fantastic location, complimentary breakfast, and included parking. It was a pleasure having you here at Comfort Inn & Suites Sea-Tac Airport, and we look forward to your return!

6/10 Okay

Austin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible staff. No guidance on where the gym, local dining, ice machines etc are , nor how to access WiFi, or where breakfast is served in the mornings.Overall terrible hospitality all and all! Did not feel WELCOMED here at this property. DO NOT BOOK HERE!!! Save your money.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/17
Dear Austin,We're saddened to hear you did not enjoy your stay. Please accept our apologies for any concerns about the service you received, and we'll speak with our staff about your comments. It's important to us that all our guests feel welcome, and we'd appreciate the chance to provide you with more hospitable accommodations.

2/10 Terrible

Teresa

Disliked: Staff & service
The worst
Stayed 1 night in May 2024
Response from General Manager on 2024/5/16
Dear Teresa,Guest satisfaction means everything to our team, so we're sorry to hear about concerns during your stay. To better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We're grateful for your time and wish you safe and happy travels.

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in May 2024
Response from General Manager on 2024/5/16
Dear Bonnie,We enjoyed hosting you at Comfort Inn & Suites Sea-Tac Airport. It's wonderful that our convenient location near the airport worked well for your stay! Come back soon.

10/10 Excellent

Preeti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

MARISELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the staff very nice and friendly
Stayed 1 night in May 2024
Response from General Manager on 2024/5/15
Dear Marisela, Thank you for being our guest at Comfort Inn & Suites Sea-Tac Airport and sharing your review. Our team is dedicated to serving our guests with friendliness and hospitality, so we're thrilled we could make your stay so enjoyable. It would be our pleasure to welcome you back the next time you're in the area!

6/10 Okay

POLLY

Liked: Staff & service
The front desk attendant was super friendly and check-in was a breeze. The room was outdated and old damages were just “bandaged” if you know what I mean. The bed was very squeeky. The parking lot is very cramped and large pickup trucks were allowed to park in the covered parking area, which is labeled “compact”, so two spots were taken up by those trucks. I didn’t want to park in the upper area because there were two men just wandering around and there wasn’t a lot of light. I didn’t feel safe getting out of my car. So, I crammed my car in the only spot left in the covered, well-lit area and could barely get out of my car.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/15
Dear Polly,Thank you for sharing your experience with us. We're pleased you found the front desk attendant super friendly and check-in easy. However, we apologize for the challenges you encountered with your room and parking. Your comfort and safety are our top priorities, and we're disappointed that we fell short of meeting your expectations. We'll address these concerns with our team to ensure improvements are made swiftly. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Mark

Stayed 1 night in May 2024

4/10 Poor

Aleksandar

Business traveler
Disliked: Amenities, property conditions & facilities
Old hotel with wooden construction, when someone walking above you can hear the ceiling creaking. The hallways has smell, the rooms have limited sunlight (small windows), also the fitness is located between the rooms and you can hear everything. Breakfast lounge is too small, seating capacity is for nearly 20 people, which is absurd for the size of this hotel.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/13
Dear Aleksandar,All of your feedback is gratefully received. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. In addition, we apologize for any noise concerns during your stay. Our team will be sure to discuss all of your comments internally and make improvements where necessary. Thank you, and we hope you'll give us another chance soon.

10/10 Excellent

J.D.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service
Stayed 1 night in May 2024
Response from General Manager on 2024/5/12
Dear J.D,Providing exceptional service is at the heart of what we do, and we're thrilled that you found our team's efforts outstanding. Your satisfaction is our top priority, and we can't wait to welcome you back to Comfort Inn & Suites Sea-Tac Airport for another exceptional experience.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Adrianne

Stayed 1 night in May 2024

4/10 Poor

Christopher, Gatineau

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Robert

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Parking spaces are very tight. Anything except a small car will not fit. Breakfast was average. Kitchen helper did a good job of keeping offerings supplied. Counter staff were friendly and helpful.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/8
Dear Robert,Thank you for staying with us and letting us know about your experience. While we are delighted our friendly team provided the type of service we expect, we apologize for any inconvenience with our parking or breakfast. We are pleased you chose to stay with us, and we hope you will consider visiting again soon.

2/10 Terrible

Anita

Disliked: Staff & service, property conditions & facilities
Nothing was good! The courtesy bus doesn’t stop at bus stop at airport. I ran after it and it didn’t stop. Rooms are dingy and very noisy from plane noise and tram noise. No where to eat. Like every where in the USA service is terrible !
Stayed 1 night in May 2024
Response from General Manager on 2024/5/8
Dear Anita,We're deeply sorry to hear about your disappointing experience. We understand how frustrating it must have been to miss the courtesy bus and encounter noise disturbances in your room. Rest assured, we will address your comments with our team to seek ways to improve. Thank you for sharing your concerns with us, and we hope to have the opportunity to provide you with a more seamless stay in the future.

10/10 Excellent

Selma

Stayed 1 night in May 2024

10/10 Excellent

Penny

Stayed 1 night in May 2024

8/10 Good

Karli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was difficult, we had to go to a different property to park which was a little worrisome in our rental.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/7
Dear Karli,Thank you for your feedback. We trust you had an enjoyable stay overall, but we are disappointed to hear you had a less-than-satisfactory experience with parking. Your input will be shared internally, as we are always striving to enhance our guest experience where we can. We appreciate you sharing your thoughts, and we hope to welcome you back for a more seamless stay.

6/10 Okay

Jess

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Thomas

Liked: Amenities, property conditions & facilities
Close to Light Link Lake Angle
Stayed 1 night in May 2024
Response from General Manager on 2024/5/7
Dear Thomas,Thank you for visiting Comfort Inn & Suites Sea-Tac Airport. We're happy to hear that our location worked well for your trip! Please join us again!