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羅亞爾奧克貝斯特韋斯特飯店的評分

2.5 out of 5
羅亞爾奧克貝斯特韋斯特飯店
214 Madonna Road, San Luis Obispo, CA

評論

8.6

有夠讚

10 分，有夠讚；1001 則評論中有 480 則" "
8 分，不錯哦；1001 則評論中有 345 則" "
6 分，一般般；1001 則評論中有 116 則" "
4 分，不太好；1001 則評論中有 31 則" "
2 分，很糟糕；1001 則評論中有 29 則" "

8.8/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

HSIN YU

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 1 晚

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bestwest是我旅行中最喜欢的旅店，这次也不例外，首选这家，依然不负所望。无论外在环境还是内部清洁都很好，离San Luis Obispo downtown也很近，下次去还会选择住这里。
於 2020 年 2 月住了 1 晚

8/10 不錯哦

YU TA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
整體還不錯
在San Luis Obispo這種小城市，這樣的飯店已經很不錯了，早餐有鬆餅機可以自己做鬆餅蠻特別跟好吃的。
於 2018 年 8 月住了 1 晚

8/10 不錯哦

Jerry

Thank you
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Cheryl，Bainbridge Island

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Too much fast food. Not any real restaurants. Maid service only on request
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Savino

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was clean and the room had a nice balcony. The pool area was nice with a fire pit. Walking distance to the Madonna Inn.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Cynthia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly & helpful from front desk to breakfast room staff. Appreciated that fresh hot coffee was available 24/7.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Karen

喜歡：整潔度、員工素質和住宿環境和硬體
Nice stay. Staff were friendly.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Geronimo

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
I like the pool!
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Isabel

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Efficient check in and check out. Helpful staff and clean & quiet room.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Jacqueline

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient - near shops and restaurants. easy access and friendly staff
於 2024 年 4 月住了 2 晚

8/10 不錯哦

KEVIN，SAN CARLOS

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Clean and convenient. Good value.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Tony

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy and convenient!
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Amie

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
An older hotel, but the property is very well kept and very clean. At check-in, we had Steven helping me and he was so kind and helpful with recommendations on restaurants. We also liked Janet in the breakfast area who helped me get a breakfast tray. This is the first hotel that has offered gluten free waffles, and this was great! We used the very Jacuzzi and it was nice and hot. The pool area was clean and had towels. We brought our dog and it was wonderful. There was a pet area that was fenced in. The great part is that we were in walking distance to a nice lake and beautiful green lush area. I would love to come back again!
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Russ

喜歡：整潔度、員工素質和住宿環境和硬體
Easy to park a large truck. (this was a for work) easy to walk to dinner
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Lina

家庭旅遊
喜歡：員工素質和設施服務
Pros: Friendly staff, clean, decent breakfast Cons: Not an inviting location, lacks warmth, busy street
於 2024 年 4 月住了 3 晚

6/10 一般般

June

家庭旅遊
喜歡：整潔度、員工素質和設施服務
I was able to hear people coming and going from next door rooms , lots of doors closing , hallway sounds and street sounds . Breakfast - clean area and decent for being included . Staff helpful .
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Carol，Goleta

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice location, shopping center across. Staff was friendly and kept the breakfast area clean and full. Overall would recommend family friendly.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Samuel

家庭旅遊
喜歡：整潔度和住宿環境和硬體
A great middle-if-the-road option to spend a weekend in San Luis Obispo. Close to the freeway., close to downtown SLO, and anywhere else you would want to get too. Nothing fancy but not grungy either. Good enough for the price. Check-in was a little rocky, as we arrived around 10 pm and got the evening clerk, who seems like she needs to brush up on her training. Otherwise, everyone was very nice. The breakfast and coffee options were terrific. They serve breakfast in a conference room on the other side of the parking lot, which feels a little strange at first, but it's nice, as there is tons of space, and they have a lot of options. The property is equipped to welcome dogs, which is great for us. Just let them know at check-in that you have a dog so they can put you in a room close to the mini-dog park they have on the property.
於 2024 年 3 月住了 2 晚
Alexander 於 2024年3月5日回覆
Thank you for your kind words! Feedback like yours helps us improve and provide a better experience for our guests. We hope to see you again in the future!

10/10 有夠讚

Michelle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Alexander 於 2024年3月5日回覆
Thank you for your review! Hope to see you again soon!

6/10 一般般

Teresa

情侶出遊
喜歡：整潔度、員工素質和設施服務
This property overall is very clean and staff is very cordial and friendly. The room we had i think was recently remodeled. Some issues the toilet leaked and the toilet paper holder came off the wall. Beds are very hard. Woke up with hip pain. Pillows are very very soft no support. Just know the breakfast they offer is across the parking lot at Ihop. They dont tell you we found out by accident. We never saw the afternoon managers happy hour. Property is quiet. Good location.
於 2024 年 2 月住了 2 晚
Alexander 於 2024年2月21日回覆
Thank you for your review. By telling us what you liked and where we can improve you are helping us provide a better experience for our guests in the future. Please do not hesitate to reach out should you have any questions or for your next booking!

8/10 不錯哦

Stacy

喜歡：員工素質
Na
於 2024 年 2 月住了 3 晚
Alexander 於 2024年3月29日回覆
Thank you so much for taking the time to leave a review!

10/10 有夠讚

BE

喜歡：整潔度、設施服務和住宿環境和硬體
We were amazed how clean & nice the hotel was. The jacuzzi & pool area was very clean and we had such a much needed relaxing experience. ❤️
於 2024 年 1 月住了 1 晚
Alexander 於 2024年3月29日回覆
Thank you so much for your kind words and for taking the time to leave a review!

8/10 不錯哦

Barbara

喜歡：整潔度、住宿環境和硬體和客房舒適度
They gave us a handicap room on the 2nd floor . I went to front desk to ask for a top floor and not a handicap cap room beings we would be there 5 nights .They said they could not . The next night our friends checked in and received a room on the 3 rd floor . We could tell by the lobby ,parking lot and hallway Tagg they could have moved us . I feel they did not because we booked through hotel.com
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Denice

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We only stay for 1 night. The place was clean with comfortable beds. Great breakfast options.
於 2023 年 12 月住了 1 晚
Stacey, GM 於 2024年1月18日回覆
Dear Denice,We are happy your most recent stay was a positive one and my team will be happy to know they exceeded your expectations.

10/10 有夠讚

Abraao

於 2023 年 12 月住了 2 晚
Stacey M, GM 於 2024年1月18日回覆
Thank you for your review and we hope to see you again soon!

4/10 不太好

Shannon

家庭旅遊
喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
Barely enough staff, so checkin took 25 minutes. Not enough breakfast food. TV did not have volume. Shower was broken. The area was loud and packed with retail chains. We would not choose this hotel again.
於 2023 年 12 月住了 1 晚
Stacey, GM 於 2024年1月18日回覆
Dear Shannon,I hope you will take a moment to call me directly as this is not our typical stay and I'd love to have you try us again so we can have an opportunity to exceed your expectations.Happy travels,

8/10 不錯哦

Alejandro

喜歡：客房舒適度
於 2023 年 12 月住了 1 晚
Stacey 於 2024年1月18日回覆
Dear Alejandro,Thank you for sharing feedback regarding your most recent visit to the Royal Oak Hotel.

8/10 不錯哦

Margaret

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Rooms need maintenance
Okay but not as good as other hotels from Best Western Plus. Noisy squeaky doors and non-functional bath tub. Possibly old property and not maintained properly. Rest all amenities and food was great.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Rod

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice clean basic room
One night stay. The room is older but well maintained and cleaned. Thank you.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

JAERIN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 12 晚

6/10 一般般

Kyoungchoul

於 2023 年 11 月住了 12 晚

10/10 有夠讚

Bianca

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
BW Plus Royal Oak - SLO
My stay at the BW Plus Royal Oak hotel in SLO was great. The entire staff was wonderful. Check-in was perfect, the staff was so friendly and inviting. The staff during the free breakfast was also super accommodating, friendly and helpful.
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Jose

於 2023 年 11 月住了 2 晚

10/10 有夠讚

Cara

喜歡：整潔度、員工素質和住宿環境和硬體
Great room, very clean. Good air, beautiful room. Very nice staff
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Susan，DAVIS

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed with our dog. Rooms was clean, no problems and all dog owners who were at the property were very respectful of each other.
Stacey, GM 於 2023年12月7日回覆
Dear Susan,We love our doggie guests and look forward to seeing you all again soon.I hope you got a chance to spend time at the doggie park on site.Happy Holidays,

8/10 不錯哦

Shantanu

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Graciela

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
From the moment I arrived I was created by the friendly hotel receptionists, check in was quick and easy. My room was clean very nice appreciated the microwave, mini fridge, and coffee machine inside the room, also loved that the room had a balcony where you could sit and relax have choice in the morning, hotel was nice had a pool and heated jacuzzi. Also wonderful detail they had free breakfast even include masks your own waffle section.All the employees encountered on my week stay were very friendly and always helpful great customer service so definitely be staying here again.
於 2023 年 11 月住了 4 晚
Stacey, GM 於 2023年12月7日回覆
Thank you Graciela for your positive feedback regarding your most recent visit to the Royal Oak Hotel. We continue to make improvements to the property and will even have BW Rewards receptions Monday thru Thursday beginning January 1st which will include fun activities and feature Antigua Brewery our new craft beer partner.Happy travels,

8/10 不錯哦

Dean

於 2023 年 11 月住了 1 晚
Stacey, GM 於 2023年12月7日回覆
Dean,Thank you for taking time to review our hotel and we are working diligently to turn your 4 into a 5 on your next visit.Happy Holidays!

8/10 不錯哦

Jana

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed the coffee/hot chocolate machine and the breakfast. Room near the road was a bit noisy. Pillows a bit lumpy. Simple room but okay.
於 2023 年 11 月住了 1 晚
Stacey, GM 於 2023年12月7日回覆
Dear Jana,In the future feel free to request a room in A building and stay tuned we are adding a second specialty coffee machine to the mix and some fun syrups and sauces (sugar free too).We hope to see you soon.Respectfully,

10/10 有夠讚

Jessica

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Spartan 23
We picked this location due to close proximity to area we were needing to be in down in SLO. We have never been to the area and were pleasantly please with how centrally located this BW was to everything. The staff was amazing. Ms. Brittany was a doll.She has great energy for your Mon/Fri night beverage and karokee in the lobby. She made everyone feel comfortable and reminded all it was all in good fun.
於 2023 年 11 月住了 3 晚
Stacey, GM 於 2023年12月7日回覆
Spartan 23,Brittany is a keeper for sure and we are lucky to have her not only heading up our BW rewards reception but also overall hotel sales.We hope your travels bring you back to SLO and we'd love for you to meet our new host Steven who will add some card games to our reception nights along with Brittany's famous karaoke. We've also partnered with Antigua Brewery and have some fun craft beers to sample.Happy Holidays,

8/10 不錯哦

Brenda

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There was no hair dryer that we could find.
於 2023 年 10 月住了 2 晚
Stacey, GM 於 2023年10月30日回覆
Dear Brenda,I hope you notified our front desk team immediately as we are always happy to get you one should there be a reason that you did not get one. Next time you stay we are going to make every effort to be a 5 out of 5.Warmest regards,

10/10 有夠讚

Patrick

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a solid hotel, about what one would expect from a well-run Best Western. Where it sings is the staff. Everyone here is amazingly helpful. The front desk helped with everything from storing my bags for a bit to helping my daughter and I get in just a bit early, so we could rest from a hard trip to helping us figure out the city we accidentally found ourselves in. The breakfast staff was the same, easily meeting the kind of service I’d expect in a full-service restaurant. The food was standard, but exceptionally well-prepared. I’m well-aware none of this front facing work can happen without a ton of support from behind the scenes. Our room was immaculate. I travel a lot, and this level of professionalism, friendliness and service is beyond rare.
於 2023 年 10 月住了 1 晚
Stacey, GM 於 2023年10月30日回覆
Dear Patrick,It is our one goal to make sure that every guest has a unique experience. I am happy to see my team achieved that goal with your stay and we look forward to hosting your next stay.Happy travels,

4/10 不太好

William

商務旅客
Very Basic for $300 Per night
於 2023 年 10 月住了 3 晚
Stacey, GM 於 2023年10月15日回覆
Dearest William,We always want to be EXTRA at the BWP Royal Oak Hotel and so I apologize on behalf of my team for not exceeding your expectations. Please contact me to discuss further as I'd like to offer you a reason to try us again on your next trip to San Luis Obispo. Warmest regards,

10/10 有夠讚

Kristin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable room - good pillows
於 2023 年 10 月住了 1 晚
Stacey, GM 於 2023年10月9日回覆
Dear Kristin,I am so happy you like our new pillows. Please come back and see us again soon!Happy travels,

10/10 有夠讚

Cydnee

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was there for 3 lovely days! The staff 10/5-10/8 were great!
於 2023 年 10 月住了 3 晚
Stacey, GM 於 2023年10月9日回覆
Dear Cydnee,I am happy to hear you enjoyed your stay. We hope to see you again soon!Warmest regards,

2/10 很糟糕

Jill

商務旅客
不喜歡：員工素質和設施服務
There’s nothing nice about the property and they’re under construction, so if you’d like to wake up to people, pounding and using machinery at 7 AM. No dining, except for a horrible free breakfast. The worst part was the people at the front desk. There is a girl that I checked on my first night. She couldn’t be more rude. They are lazy they will not go out of your way for you, and they are not nice. The maintenance man in the house cleaners are as kind as can be. They were the best thing about my stay and Louise believe it was, Brandon couldn’t have been more helpful!
於 2023 年 9 月住了 2 晚
Stacey, General Manager 於 2023年10月2日回覆
Dear Jill,I am sorry to see your most recent stay with us was less than desireable and I'd love to discuss the items you mention above which impacted your stay negatively so please reach out to me at your earliest convenience as we always want every guest to feel we've exceeded their expectations when they depart.Warmest regards,

8/10 不錯哦

Julie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Royal Oak 於 2023年9月27日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stacey Molino General Manager Best Western Plus Royal Oak Hotel

10/10 有夠讚

Taylor

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The staff is superb and I would recommend friends to stay here
於 2023 年 9 月住了 2 晚
Stacey, GM 於 2023年12月7日回覆
Taylor,Thank you for the kind words regarding your most recent stay with us. We look forward to seeing you again soon.Warmest regards,