聖瑞吉波多黎各巴伊亞海灘渡假村評論

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聖瑞吉波多黎各巴伊亞海灘渡假村的評分

聖瑞吉波多黎各巴伊亞海灘渡假村

State Road 187 Kilometer 4.2, Río Grande

9.4

好極了

9.8/10

整潔度

9.4/10

員工素質

9.2/10

設施服務

9.8/10

住宿環境和硬體

9.4/10

環保程度

10/10 有夠讚

Yanelis

家庭旅遊

2024年3月15日

喜歡：整潔度、員工素質和住宿環境和硬體

Best customer service we enjoy nature we will come back thank you

於 2024 年 3 月住了 6 晚

Osmelia Bauza 於 2024年3月15日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Crystal

情侶出遊

2024年2月23日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Very friendly staff and comfortable rooms. The restaurants lack character, but the food was good.

於 2024 年 2 月住了 4 晚

Osmelia Bauza 於 2024年2月23日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Thomas

家庭旅遊

2024年2月19日

Great

於 2024 年 2 月住了 3 晚

Osmelia Bauza 於 2024年2月19日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Sophia

2024年2月12日

喜歡：整潔度、員工素質和住宿環境和硬體

It was excellent

於 2024 年 2 月住了 4 晚

Osmelia Bauza Rosales 於 2024年2月19日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Monica，ewing

家庭旅遊

2023年12月22日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

於 2023 年 12 月住了 3 晚

Osmelia Bauza 於 2023年12月23日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Lawrence

2023年12月4日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

於 2023 年 11 月住了 4 晚

Rayda Y Mohsen 於 2023年12月5日回覆

Thank you for your feedback! We are happy you are enjoyed your stay.

6/10 一般般

Ricardo

情侶出遊, 商務旅客

2023年11月26日

喜歡：員工素質和設施服務

We chose the hotel because of the St Regis brand and we knew it was going to be expensive, however it fell very short of our expectations. The rooms are lovely and big, it had everything except bed slippers which was shocking. I’m sure if I asked I would have gotten but I was shocked there weren’t slippers waiting. I was also surprised that it was a huge bath tub and not a Jacuzzi. The property was very quiet but of course it’s a Golf resort however, for that price there was not many options for food or anything else and we found it to be a bit boring for us. I would rate it really at a 3 because there was no value for all that money unless you’re playing golf.

於 2023 年 11 月住了 4 晚

Sharon Gonzalez 於 2023年11月30日回覆

Dear Mr. Ricardo,Thank you for choosing the St. Regis Bahia Beach to host your stay. Your experience of our beautiful property definitely does not reflect our standards, as providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, and we will do our best to ensure the issues mentioned do not occur again. We hope to be able to welcome you back in the future, in order to ensure you receive the St. Regis level of service we are proud to offer. We are at your disposition if there is anything we can do to make your next stay a memorable one.Sincerely,Sharon GonzalezGuest Services Assistant Manager

10/10 有夠讚

Saeid

2023年11月19日

喜歡：整潔度

於 2023 年 11 月住了 4 晚

Osmelia Bauza 於 2023年12月6日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Victoria

2023年10月25日

於 2023 年 10 月住了 5 晚

Neyshalie Parrilla 於 2023年11月16日回覆

Thank you for staying with us. We appreciate your feedback!

2/10 很糟糕

Vera

家庭旅遊

2023年10月23日

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

As someone wrote in another review this is a 3 star resort mascarading as a 5 star resort. But I'd correct this review and I would say this is a 2 start resort. They don't even use high quality linen and have a nerve to pad the mattress with a plastic mattress cover so the entire time I felt that I was sleeping in a hospital bed. There's absolutely no dining options at the hotel besides the bar and the breakfast and beach/lunch area and the WORST Greek restaurant I've even been to. The concierge sent us to the scariest Sushi place I've even been and I thought I was in an episode of Kill Bill. I thought we'd be killed. Good thing the taxi driver was waiting for us. Just unacceptable. Never again.

Sharon Gonzalez 於 2023年10月24日回覆

Dear Ms. Silver,Thank you for choosing the St. Regis Bahia Beach to host your stay. Your experience of our beautiful property definitely does not reflect our standards, as providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, and we will do our best to ensure the issues mentioned do not occur again. We hope to be able to welcome you back in the future, in order to ensure you receive the St. Regis level of service we are proud to offer. We are at your disposition if there is anything we can do to make your next stay a memorable one.Sincerely,Sharon GonzalezGuest Services Assistant Manager

10/10 有夠讚

Brett

2023年10月17日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10-Star Resort

Amazing resort with a great staff!

於 2023 年 10 月住了 3 晚

Yorlianne Molina 於 2023年10月17日回覆

Thank you for staying with us. We appreciate your feedback!

10/10 有夠讚

Mirza

2023年10月15日

喜歡：整潔度

於 2023 年 10 月住了 3 晚

Osmelia Bauza 於 2023年10月16日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Gail

2023年10月11日

喜歡：整潔度、員工素質和住宿環境和硬體

於 2023 年 10 月住了 4 晚

Yorlianne Molina 於 2023年10月12日回覆

Thank you for staying with us. We appreciate your feedback!

10/10 有夠讚

Dan

親子旅遊

2023年10月8日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Amazing experience.

於 2023 年 8 月住了 4 晚

Osmelia Bauza Rosales 於 2023年10月8日回覆

Thank you for staying with us. We appreciate your feedback!

10/10 有夠讚

Anthony

家庭旅遊

2023年10月2日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Wonderful staff..A all a round

於 2023 年 9 月住了 4 晚

Rayda Y Mohsen 於 2023年10月3日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Leymar

情侶出遊

2023年10月1日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Our stay was amazing

於 2023 年 9 月住了 2 晚

Rayda Y Mohsen 於 2023年10月3日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Mary

2023年9月29日

喜歡：整潔度、員工素質和住宿環境和硬體

This property was Amazing. Everything was Wonderful.

於 2023 年 9 月住了 3 晚

Rayda Y Mohsen 於 2023年9月29日回覆

Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Aaron

情侶出遊

2023年9月17日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

La propiedad es privada, hermosa y muy tranquila. Ideal para ir a descansar y en pareja

於 2023 年 9 月住了 4 晚

Rayda Y Mohsen 於 2023年9月21日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

KRUNAL

情侶出遊

2023年9月11日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Highly recommended ✌️

於 2023 年 9 月住了 3 晚

Joymiguel Ortiz Díaz 於 2023年10月27日回覆

Thank you for staying with us. We appreciate your feedback!

10/10 有夠讚

Francis

2023年9月9日

喜歡：整潔度、員工素質和住宿環境和硬體

於 2023 年 9 月住了 3 晚

Rayda Y Mohsen 於 2023年9月18日回覆

Thank you for staying with us! We appreciate your feedback.

10/10 有夠讚

John Wesley

家庭旅遊

2023年9月2日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Private Beach

於 2023 年 8 月住了 4 晚

Rayda Mohsen 於 2023年9月2日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Rodrigo

親子旅遊

2023年8月27日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Beautiful Property with all the amenities needed to enjoy multiple days. Great in-house restaurants. Polite and friendly staff. No need to leave the property. Nothing to do around the Rio Grande town, it seems to be very humble and forgotten.

於 2023 年 8 月住了 3 晚

Rayda Y Mohsen 於 2023年9月18日回覆

Thank you for staying with us! We appreciate your feedback.

10/10 有夠讚

Nikolay

情侶出遊

2023年8月27日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Absolutely incredible.

於 2023 年 8 月住了 2 晚

Tainerys Dones 於 2023年8月27日回覆

Thanks for staying with us. We appreciate your feedback!

6/10 一般般

dharamjeet

家庭旅遊, 親子旅遊

2023年8月15日

喜歡：整潔度

不喜歡：員工素質

Staff in the dining area were slow to provide basic services like I ordered a bagel and cream cheese after 45 minutes I received the cream cheese but no bagel. Also paying over $700 per night and the tv was not working to catch up on news or sports.Situations like this the hotel should provide their customers with a credit. This is first time I stayed at this resort and I have no intention booking here again. My son and his wife with their 6 month baby ordered room service and after 3 hours and 3 follow up phone calls still no food and they went to bed starving. Total waste of money my family booked 3 separate rooms for this vacation we should be given back our money for this disaster.

於 2023 年 8 月住了 3 晚

Rayda Y Mohsen 於 2023年9月18日回覆

GreetingsThank you for choosing to stay with us. Your experience of our resort is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure the issues mentioned do not occur again.We hope to see you again.

10/10 有夠讚

lindsey

2023年8月15日

於 2023 年 8 月住了 3 晚

Rayda Y Mohsen 於 2023年9月18日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Kia

2023年8月10日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

AMAZING!!!! That’s all I can say. The entire experience was amazing.

於 2023 年 8 月住了 3 晚

Rayda Y Mohsen 於 2023年8月10日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Matthew

情侶出遊

2023年8月7日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

The property was luxurious. They were generous with helping us celebrate a special occasion. the Pool is open 24 hrs. (this is rare). The rooms were tastefully appointed, the staff overwhelmingly nice and accommodating, and it was only 2.5 miles from town - but felt isolated and tranquil. The private beach was second to none.

於 2023 年 7 月住了 3 晚

Rayda Y Mohsen 於 2023年8月8日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Cortez

2023年8月7日

喜歡：整潔度、員工素質和住宿環境和硬體

Perfect! Thank you to the staff & employees

於 2023 年 8 月住了 4 晚

Rayda Y Mohsen 於 2023年8月8日回覆

Thanks for staying with us. We appreciate your feedback!

6/10 一般般

Wanda，East Orange

2023年8月7日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

I had a garden view. But it looked more like a jungle. If you go to this hotel you really just need to go ahead and get the ocean view. Room service food is just ok. I ordered waffles that were rubbery. Staff is super nice. Room was clean. It was hot, but the Beach had the most wonderful cool breeze.

於 2023 年 7 月住了 4 晚

Rayda Y Mohsen 於 2023年8月8日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Marianne

2023年8月6日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

於 2023 年 7 月住了 4 晚

Rayda Y Mohsen 於 2023年8月8日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Candace，Miami

家庭旅遊

2023年8月5日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Beautiful resort and amazingly nice people. Loved the scenery and the restaurants food was great!

於 2023 年 8 月住了 1 晚

Rayda Y Mohsen 於 2023年8月8日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Priscilla

情侶出遊, 家庭旅遊

2023年8月2日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

This property is simply AMAZING! It is 45 minutes away from San Juan, but Ubers are easily accessible.

於 2023 年 7 月住了 4 晚

Rayda Y Mohsen 於 2023年8月2日回覆

Thank you very much for staying with us. We are happy that you enjoyed your stay.

10/10 有夠讚

Jason T

2023年7月31日

喜歡：整潔度、員工素質和住宿環境和硬體

於 2023 年 7 月住了 6 晚

Rayda 於 2023年8月2日回覆

Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Justin

親子旅遊

2023年7月30日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Truly a 5 star experience.

於 2023 年 7 月住了 3 晚

Rayda Mohsen 於 2023年7月31日回覆

Thank you for staying with us. We appreciate your feedback!

6/10 一般般

Wayne Martin

2023年7月30日

喜歡：整潔度、員工素質和住宿環境和硬體

不喜歡：設施服務

I have 2 major issues with St. Regis the food is absurdly priced. Every meal you get with a 1 will cost you around 100$. Also, a somewhat hidden fee which is NOT included in your upfront # of nights stay is a 100$ per day Resort Fee! This is not known until you are already booked. The only way to know this is to open one of the .pdf documents they send you AFTER you book your reservation and click on "Resort Fee". I just got my receipt for the room services and food and noticed a 100$ DAILY resort fee. I then scoured my emails to try and find it, which I did. In conclusion, whatever the price you pay for your stay is, factor in an additional 300$ a day. 100$ for breakfast, (skipped lunch), 100$ for dinner, 100$ for the resort fee.

於 2023 年 7 月住了 3 晚

Rayda Mohsen 於 2023年7月31日回覆

Dear,Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,Rayda Y MohsenGuest Services Manager

2/10 很糟糕

Dhvanit

2023年7月25日

不喜歡：員工素質和設施服務

They agreed to late check out and then asked to leave immediately despite confirming 3 times with other staff members and butler before. It was extremely unpleasant experience to be forced out. There was no remorse and very arrogant behavior of front desk.

於 2023 年 7 月住了 3 晚

Rayda Y Mohsen 於 2023年7月25日回覆

Dear Dhvanit,Thank you for choosing to stay with us. Your experience of our resort is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure the issues mentioned do not occur again.We hope to see you again. Feel free to let us know if there is anything we can do to make your next stay a memorable one.Sincerely,Rayda Y MohsenGuest Services Manager

6/10 一般般

Subodh

家庭旅遊

2023年7月25日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

於 2023 年 7 月住了 4 晚

Rayda Mohsen 於 2023年7月25日回覆

Thank you for staying with us. We appreciate your feedback!

10/10 有夠讚

Thomas John Pablo

團體旅遊

2023年7月21日

喜歡：整潔度、員工素質和住宿環境和硬體

This place is heaven! The hospitality is absolutely amazing. All of the amenities were absolutely great. Highly recommend and I look forward to returning soon!

於 2023 年 6 月住了 9 晚

Rayda Mohsen 於 2023年7月21日回覆

Thank you for staying with us. We appreciate your feedback!

10/10 有夠讚

Paul

家庭旅遊

2023年7月20日

喜歡：整潔度、員工素質和住宿環境和硬體

Fabulous experience!

於 2023 年 7 月住了 6 晚

Rayda Mohsen 於 2023年7月21日回覆

Thank you for staying with us. We appreciate your feedback!

8/10 不錯哦

Timothy Ryan

情侶出遊

2023年7月17日

喜歡：整潔度、員工素質和住宿環境和硬體

Beautiful resort. Wonderful staff. Amazing private beaches and pools. Breathtaking golf course. Gardens and agauñas. Just be prepared to pay the max for everything. All of your meals, alcohol, spa packages, daily fees, amenity fees will add up quick.

於 2023 年 7 月住了 3 晚

Rayda Mohsen 於 2023年7月17日回覆

Thank you for staying with us. We appreciate your feedback!

10/10 有夠讚

Lorraine

家庭旅遊

2023年7月7日

喜歡：整潔度、員工素質和住宿環境和硬體

We had the most amazing stay at St.Regis Bahia in Puerto Rico! The staff were so welcoming and always willing to help make our stay that more memorable. The pool area was spectacular and the ocean view magnificent. We will MOST definitely be back to visit ❤️

於 2023 年 6 月住了 3 晚

Rayda Y Mohsen 於 2023年7月8日回覆

Thank you so much for providing this feedback. We are very happy that you had a wonderful time in our Resort. We hope to see you back soon.

10/10 有夠讚

Alexis

團體旅遊

2023年7月6日

喜歡：整潔度、員工素質和住宿環境和硬體

The entire stay was amazing! Everything was very organized. I didn’t have to worry about any logistics. The staff (all) were so friendly and helpful and you could tell they worked as a cohesive team. I’m very big into customer service, and they definitely delivered. The property was well maintained and clean. Dining options may not be plentiful, but the things we ate were all great. I definitely plan on visiting again and would highly recommend.

於 2023 年 7 月住了 4 晚

Rayda Mohsen 於 2023年7月6日回覆

Thank you for staying with us. We appreciate your feedback!

10/10 有夠讚

Maral，Washington

2023年7月5日

於 2023 年 7 月住了 3 晚

Rayda Y Mohsen 於 2023年7月25日回覆

Thank you for staying with us. We appreciate your feedback!

10/10 有夠讚

Tiffany

家庭旅遊, 親子旅遊

2023年6月27日

喜歡：整潔度、員工素質和住宿環境和硬體

The property and rooms are beautiful and clean. Staff is very friendly. The food is only okay and very expensive. Check in experience could have been better - our room was not ready until 5pm and we had two tired kids from a long travel day. We also had a very expensive restaurant charge that was not ours added to the bill and it was a pain to get it removed. That said, we would love to return some day and enjoy the property again!

於 2023 年 6 月住了 4 晚

Rayda Y Mohsen 於 2023年6月30日回覆

Thank you for staying with us. We appreciate your feedback!

10/10 有夠讚

Jodi-Lynn

情侶出遊

2023年6月25日

喜歡：整潔度、員工素質和住宿環境和硬體

Excellent staff, great food, beautiful property.

於 2023 年 6 月住了 4 晚

Rayda 於 2023年6月26日回覆

Greetings Jodi-Lynn,Thank you very much for allowed us be part of journey. We are happy to know you had a wonderful time. We hope to see you soon. Thank you,Rayda Y MohsenGuest Services Manager

10/10 有夠讚

Pedro

家庭旅遊

2023年6月18日

喜歡：整潔度、員工素質和住宿環境和硬體

The place is breath-taking, the beach and pool area are beautiful ,and the staff is friendly always ready to help.

於 2023 年 6 月住了 5 晚

Rayda Mohsen 於 2023年6月19日回覆

Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 有夠讚

Mariono

2023年6月15日

喜歡：整潔度、員工素質和住宿環境和硬體

Rayda Mohsen 於 2023年6月19日回覆

Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 有夠讚

Manish，Freehold

2023年6月8日

喜歡：整潔度、員工素質和住宿環境和硬體

The property was well kept. It

於 2023 年 5 月住了 5 晚

Rayda Mohsen 於 2023年6月19日回覆

Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 有夠讚

Shawn Robert

2023年6月7日

喜歡：整潔度、員工素質和住宿環境和硬體

The property was really nice and maintained. All the walk ways and beach area clean and nice.

於 2023 年 5 月住了 3 晚

Rayda Mohsen 於 2023年6月19日回覆

Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 有夠讚

Aviva

團體旅遊

2023年6月6日

喜歡：整潔度、員工素質和住宿環境和硬體

Gorgeous spot, really lovely beach, soft sand, warm water, umbrellas and drinks served up by helpful staff. Pool can get pretty loud and boisterous. Great indoor bar, really quiet and peaceful area.

於 2023 年 5 月住了 2 晚

Rayda Mohsen 於 2023年6月19日回覆

Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

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聖瑞吉波多黎各巴伊亞海灘渡假村的評分

評論

好極了

9.8/10

9.4/10

9.2/10

9.8/10

9.4/10

評論

10/10 有夠讚

Yanelis

Yanelis

10/10 有夠讚

Crystal

Crystal

10/10 有夠讚

Thomas

Thomas

10/10 有夠讚

Sophia

Sophia

10/10 有夠讚

Monica，ewing

Monica

10/10 有夠讚

Lawrence

Lawrence

6/10 一般般

Ricardo

Ricardo

10/10 有夠讚

Saeid

Saeid

10/10 有夠讚

Victoria

Victoria

2/10 很糟糕

Vera

Vera

10/10 有夠讚

Brett

10-Star Resort

Brett

10/10 有夠讚

Mirza

Mirza

10/10 有夠讚

Gail

Gail

10/10 有夠讚

Dan

Dan

10/10 有夠讚

Anthony

Anthony

10/10 有夠讚

Leymar

Leymar

10/10 有夠讚

Mary

Mary

8/10 不錯哦

Aaron

Aaron

10/10 有夠讚

KRUNAL

KRUNAL

10/10 有夠讚

Francis

Francis

10/10 有夠讚

John Wesley

John Wesley

10/10 有夠讚

Rodrigo

Rodrigo

10/10 有夠讚

Nikolay

Nikolay