餐廳

聖荷西希爾頓飯店的評分

4 out of 5
聖荷西希爾頓飯店
300 Almaden Blvd, San Jose, CA

評論

7.8

不錯哦

10 分,有夠讚;1001 則評論中有 444 則" "
8 分,不錯哦;1001 則評論中有 243 則" "
6 分,一般般;1001 則評論中有 138 則" "
4 分,不太好;1001 則評論中有 87 則" "
2 分,很糟糕;1001 則評論中有 89 則" "

8.6/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

Yanming

於 2023 年 2 月住了 1 晚

8/10 不錯哦

真實旅客

於 2019 年 6 月住了 1 晚
Gary Hageman 於 2019年6月24日回覆
Thank you for your recent review on Expedia. Customer feedback is very important to us. We certainly hope you enjoyed your stay with us. Thank you for your business and we look forward to welcoming you back. Gary Hageman / General Manager / Hilton San Jose

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and comfortable
Clean room and convenient, connecting to Convention Center. Very polite receptionist and being helpful during the checkin/out. A little suggestion to the hotel: it would be great if the noise from the compressor of the vendor machine, of some floors, could be reduced.
於 2019 年 5 月住了 2 晚
Gary Hageman 於 2019年5月26日回覆
Thank you for your recent review on Hotels.com. Customer feedback is very important to us. We appreciate your kind remarks and suggestions. Thank you for your business and we look forward to welcoming you back. Gary Hageman / General Manager / Hilton San Jose

8/10 不錯哦

Yuhsiang

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地點很好但不夠貼心
冰箱沒插插頭 沒熱水壺 也沒有給瓶裝水
於 2019 年 5 月住了 1 晚
Gary Hageman 於 2019年6月14日回覆
Thank you for your recent review on Hotels.com. Customer feedback is very important to us. All of our rooms are equipped with a mini refrigerator located in the cabinet below the TV. Bottled water is provided to all Hilton Honors guests but you must book through the Hilton site to receive these perks. Thank you for your business and we look forward to welcoming you back, Gary Hageman / General Manager / Hilton San Jose

10/10 有夠讚

LAP KWAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
一貫大品牌水準,值得入住
酒店門面較舊,但保持得不錯,入住人數不多,12時已可 check in。前台服務佳,一貫大品牌水準。房間方面,所有設備均非常整潔,床鋪亦高級舒適。酒店附近環境清幽,交通方便,亦有美味的餐廳,值得入住。
於 2018 年 8 月住了 1 晚
Gary Hageman 於 2018年8月21日回覆
Thank you for your recent review on Hotels.com. We appreciate your time to provide us with valuable feedback. I am so glad that you enjoyed your stay including our clean and comfortable rooms, convenient location and Affinity Restaurant. Thank you for your business and we look forward to welcoming you back. Gary Hageman / General Manager / Hilton San Jose

2/10 很糟糕

WILLIAM

商務旅客
不喜歡:設施服務
poor service everwhere
於 2024 年 5 月住了 1 晚

6/10 一般般

Diane

喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
Nice staff and the hotel is ok in the looks department. However the water damaged and semi crumbling walls in the room bathroom were a bit shocking. The bar closes at 10 on a Saturday, no room service, no restaurant at night, very limited dining choices in the area, limited access to the pool, no towels at the pool in the morning. No wifi unless you join their marketing program is LAME! Nice beds. Overall not worh the money.
於 2024 年 5 月住了 1 晚
RSM 於 2024年5月22日回覆
Thanks for your feedback. We certainly appreciate it and take your comments seriously to ensure we enhance the guest experience.

10/10 有夠讚

Vanitzia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was very clean and organized. :)
於 2024 年 5 月住了 1 晚
RSM 於 2024年5月16日回覆
Thank you for your feedback. We appreciate your business.

8/10 不錯哦

Sarah

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
RSM 於 2024年5月14日回覆
Thanks for your rating. We appreciate your business. Let us know if your travels bring you back to San Jose.

6/10 一般般

Vicky

情侶出遊
喜歡:整潔度、員工素質和設施服務
Overall stay was good. Didn't like that the bathrooms have no vent and get extremely hot. Have to pay $39 extra for parking, was charged and the machine to exit the parking structure still wanted to charge us $50 extra. Walked to front desk to show them we had already been charged the $39 amd they were able to open gate for us without having to pay the extra $50. Overall stay was good amd would stay again
於 2024 年 5 月住了 1 晚
RSM 於 2024年5月12日回覆
Thank you for your feedback.

4/10 不太好

Mark

喜歡:設施服務
I specifically got this hotel because of the jacuzzi and go out to it to find it cold. I’m competing in a jiujitsu tournament and was wanting to relax/recover for the match Sunday.
於 2024 年 5 月住了 1 晚
RSM 於 2024年5月5日回覆
so sorry to hear that. We open the jacuzzi when weather conditions permitted and there is no heave rain. Thanks for your feedback.

10/10 有夠讚

Jamie,Meridian

喜歡:整潔度、員工素質和住宿環境和硬體
Na
於 2024 年 3 月住了 2 晚
RSM 於 2024年4月18日回覆
Thank you for staying with us. We appreciate your feedback.

10/10 有夠讚

William

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
RSM 於 2024年4月18日回覆
Thank you for staying with us. we appreciate your feedback.

6/10 一般般

Aaliyah

於 2024 年 4 月住了 1 晚
RSM 於 2024年5月3日回覆
Thank you for your response. Please let us know if we can be of any further assistance.

10/10 有夠讚

Ashelaque

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very convenient to the sap center
於 2024 年 4 月住了 1 晚
RSM 於 2024年4月7日回覆
Thank you for staying with us. We appreciate your feedback. Let us know when you are back to the area.

4/10 不太好

carlos

於 2024 年 3 月住了 1 晚
RSM 於 2024年4月6日回覆
Thank you for your response. Sorry that we only were not able to fulfill your expectations. Please Would like to hear more about it and use this an opportunity to improve if there is anything we can do to make it better. Thanks Regards.

8/10 不錯哦

Angela

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was nice they had a 24 hr little area to get snacks and drinks which was nice. Restaurant was super overpriced but the burger was delicious
於 2024 年 3 月住了 1 晚
KVK 於 2024年4月1日回覆
Hello Angela! Thank you so much for your feedback! We really appreciate it!

6/10 一般般

Aprameya

Staff service can improve. Good breakfast. Very good beds to sleep. Must clean up the staircase leading to the Parking. Smells urine. Location is good. Please don’t sell water bottles for $3 when the same bottle is available outside for $25 cents. Not fair business. Thanks.
於 2024 年 3 月住了 3 晚
KVK 於 2024年3月27日回覆
Hello Aprameya. Thank you for sharing your feedback. We are sorry you didn't enjoy your stay with us. We will use your feedback to improve going forward. We hope to see you again soon.

8/10 不錯哦

Thomas

商務旅客
喜歡:設施服務
The location in the conference center is the best feature. The staff were nice, hotel was clean, and the location was fantastic. Not a lot of restaurants in the immediate area.
於 2024 年 3 月住了 5 晚
KVK 於 2024年3月27日回覆
Hello Thomas! Thank you so much for sharing your feedback with us. We really appreciate it!

10/10 有夠讚

ERIKA,SAN ANTONIO

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It has direct access to the convention center, so it was ideal to stay there for the conference
於 2024 年 2 月住了 4 晚
KVK 於 2024年3月19日回覆
Hi Erika! Thanks so much for your feedback! We really appreciate it!

10/10 有夠讚

pam

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
At what either would be the starting or the end of the riverwalk. Quiet as the real nose started a 1/2 block away. Bed was comfy We had a riverwalk view, which was very nice. Guvibg you the lights of the riverwalk while having a glass of wine on the balcony
於 2024 年 3 月住了 3 晚
KVK 於 2024年3月17日回覆
Hello! Thanks for your review! We really appreciate it!

2/10 很糟糕

qiongda

於 2024 年 3 月住了 1 晚
KVK 於 2024年3月8日回覆
Hello, thank you for your feedback. We're very sorry you did not enjoy your stay with us. If possible, would you please add additional details as to what we could have done better during your stay? We use any and all feedback to improve our guest experience going forward. Thank you so much.

10/10 有夠讚

Cuauhtemoc

喜歡:整潔度、員工素質和住宿環境和硬體
Very clean
於 2024 年 3 月住了 1 晚
KVK 於 2024年3月5日回覆
Hello! Thanks for your review! We're so glad you enjoyed your stay with us!

10/10 有夠讚

Jesus

於 2024 年 3 月住了 1 晚
KVK 於 2024年3月23日回覆
Hi Jesus! Thank you so much for staying with us. We hope to see you again soon!

2/10 很糟糕

Ahrya

不喜歡:整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚
KVK 於 2024年2月28日回覆
Hello Ahrya. Thank you for your response. We're very sorry you didn't enjoy your stay with us. We appreciate your feedback and we will strive to do better going forward.

8/10 不錯哦

Dionna

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel, but was disappointed that the King we booked wasn’t available - we ended up with a room with 2 queen beds
於 2024 年 1 月住了 2 晚
KVK 於 2024年2月28日回覆
Hey Dionna! Thanks for your feedback! We're glad you enjoyed the hotel, and we're very sorry you didn't get the room type you wanted. We hope to see you again soon!

10/10 有夠讚

Terresa

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay!
於 2024 年 1 月住了 1 晚
KVK 於 2024年2月28日回覆
Hello Terresa! Thanks for your feedback! We really appreciate it!

6/10 一般般

真實旅客

喜歡:整潔度
不喜歡:住宿環境和硬體和客房舒適度
1/20 Stay
The hot water barely worked, kept changing from warm to COLD to too hot, and back to cold again. There was no happy medium.
於 2024 年 1 月住了 1 晚
KVK 於 2024年2月28日回覆
Hello, and thank you for your response. We're sorry you had issues with your water temperature during your stay. We will have our maintenance team look into this issue.

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
KVK 於 2024年2月28日回覆
Hello John! Thanks for leaving your feedback! We really appreciate it!

8/10 不錯哦

Cyndi

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
KVK 於 2024年2月28日回覆
Hi Cyndi! Thanks for your response! We appreciate your feedback!

6/10 一般般

真實旅客

商務旅客
不喜歡:員工素質和住宿環境和硬體
The room was good except for the bathroom The shower head was falling out of the wall and hit me in the head. 2 full towels for a room with two beds is also silly
於 2024 年 1 月住了 2 晚
KVK 於 2024年2月28日回覆
Hello, and thank you for sharing your feedback. We're sorry you had these issues during your stay. Our maintenance team is looking into this issue.

10/10 有夠讚

Susan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms were nice staff was friendly. The only problem we had was the fire alarm in our room starting to chirp after midnight had to switch rooms. Staff was quick with a new room assignment.
於 2024 年 1 月住了 1 晚
KVK 於 2024年2月28日回覆
Hello Susan! Thanks for your feedback! We're sorry about the fire alarm during your stay, but we're happy we could resolve it quickly for you!

10/10 有夠讚

Qifei

於 2024 年 1 月住了 3 晚
KVK 於 2024年2月28日回覆
Hello! Thanks so much for leaving your feedback with us! We really appreciate it!

10/10 有夠讚

Forrest

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
KVK 於 2024年2月28日回覆
Hello Forrest! Thanks so much for leaving your feedback! We are glad you enjoyed your stay with us!

6/10 一般般

Tim

於 2024 年 1 月住了 2 晚
KVK 於 2024年2月28日回覆
Hello Tim. Thank you for leaving your feedback. We're very sorry you did not enjoy your stay. We appreciate all of our guest feedback and we are continually looking for ways to improve our guest experience. We hope you consider staying with us in the future.

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good value
I’ve stayed at this hotel before a few years ago. It’s a great location, clean, spacious, and the staff is always friendly.
於 2024 年 1 月住了 1 晚
KVK 於 2024年2月28日回覆
Hello! Thanks for leaving a review! We're glad you enjoyed your stay with us!

2/10 很糟糕

Eliot

團體旅遊
於 2023 年 12 月住了 1 晚
KVK 於 2024年2月28日回覆
Hello Eliot. Thanks so much for leaving your feedback with us. We're very sorry you didn't enjoy your stay with us. We appreciate your feedback, and we are constantly looking for ways to improve our guest experience.

10/10 有夠讚

Alessandra

於 2023 年 10 月住了 2 晚
rsm 於 2023年12月28日回覆
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team. Thanks for the great rating.

8/10 不錯哦

Martin

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay no parking for guests
The hotel was very clean and comfortable what i dont like is the fact that they are charging me for water and parking i feel if you are a hotel you should provide parking for the guests
於 2023 年 12 月住了 1 晚
rsm 於 2023年12月28日回覆
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team.

10/10 有夠讚

Suziemarie M

喜歡:設施服務和住宿環境和硬體
Only thing was the bed sunk in a little and the toilet ran every 20 minutes
於 2023 年 12 月住了 1 晚
rsm 於 2023年12月28日回覆
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team.

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
rsm 於 2023年12月19日回覆
Thank you for the fantastic rating!! we appreciate your business and let us know when you are back to San Jose. We would love to be your home away from home.

10/10 有夠讚

Roy

喜歡:整潔度和員工素質
於 2023 年 12 月住了 1 晚
rsm 於 2023年12月19日回覆
Thank you for the fantastic rating!! we appreciate your business and let us know when you are back to San Jose. We would love to be your home away from home.

10/10 有夠讚

Abraham

於 2023 年 12 月住了 1 晚
rsm 於 2023年12月18日回覆
Thank you for your great rating. We are glad you enjoyed your stay.

10/10 有夠讚

Tina,Tacoma

情侶出遊, 團體旅遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel is great!
於 2023 年 12 月住了 2 晚
rsm 於 2023年12月12日回覆
Thank you so much for your ratings. We appreciated you stay with us. Please let us know if you have any questions or concerns and if you visit San Jose again, we would love to be your home away from home.

4/10 不太好

Vea

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
rsm 於 2023年12月18日回覆
Thanks for your reply. Please let us know if there is anything we can do to improve we take feedback seriously and also share with the team.

10/10 有夠讚

Ashley

KVK 於 2024年2月28日回覆
Hello Ashley! Thanks for your feedback! We're very happy to hear that you enjoyed your stay with us!

2/10 很糟糕

真實旅客

商務旅客
不喜歡:員工素質、住宿環境和硬體和客房舒適度
py
Room key pad did not work, needed to come down to front desk 3 separate times and never heard any apologies. also booked king size bed but gave me 2 small size bed. will not use Hilton going forward.
於 2023 年 12 月住了 2 晚
KVK 於 2023年12月7日回覆
Hello. Thank you for your feedback. We're very sorry you had these issues during your stay. We would love to hear more about your stay, and would encourage you to reach out to us directly to try and make this better for you. Thanks.

8/10 不錯哦

Charlie

喜歡:整潔度、員工素質和客房舒適度
Good, not great
My wife’s birthday. Normally, Hilton’s go all out for something like this…they did nothing and told me to work with the restaurant. By the way, I’m a Hilton Honors member too
於 2023 年 12 月住了 2 晚
KVK 於 2023年12月5日回覆
Hello Charles. Thank you for leaving your feedback with us. I'm curious to know more information about your stay. Are you able to reach out to us directly so we can get more information about your stay? Thanks!

8/10 不錯哦

Evonnia

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
RSM 於 2023年11月30日回覆
Thank you for the great review. We are glad you enjoyed your stay.

4/10 不太好

Danielle,Pheonix

不喜歡:員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
KVK 於 2023年12月3日回覆
Hello Danielle. Thank you for your feedback. We're very sorry you were unhappy with your stay. We encourage you to reach out to us directly, and we'd love to know what we could've done better. We hope to see you again in the future.