大廳

舊金山華威飯店的評分

4 out of 5
舊金山華威飯店
490 Geary St, San Francisco, CA

評論

8.0

非常好

10 分,有夠讚;1001 則評論中有 435 則" "
8 分,不錯哦;1001 則評論中有 322 則" "
6 分,一般般;1001 則評論中有 115 則" "
4 分,不太好;1001 則評論中有 67 則" "
2 分,很糟糕;1001 則評論中有 62 則" "

8.4/10

整潔度

8.4/10

員工素質

7.4/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

6/10 一般般

xiaoyan

家庭旅遊
於 2022 年 8 月住了 2 晚
Emad Ghobrial 於 2022年8月5日回覆
Thank you for your review. I wish I have known what are the areas you didn't like during your stay, so we could have made it better. Looking forward to your return and I'm sure we can do better next time.

2/10 很糟糕

Zongye

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The service attitude of the staff here is poor and unprofessional at all. I booked a big bed room, but it turned into a double room. Besides, there is no shower or water in the shower room. When I call the staff and ignore me, I will never go there again.
於 2022 年 5 月住了 1 晚
Rumman 於 2022年6月12日回覆
Thankyou for your feedback. We will address your concerns.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
性价比高
酒店服务很好 也很干净 虽然在dt但是很安静 但是离tenderloin很近 所以晚上出门回酒店要注意安全
於 2021 年 5 月住了 3 晚
Sara 於 2022年3月26日回覆
Thanks for staying with us. We appreciate your feedback!

2/10 很糟糕

Wen Hua

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Worst Customer Service & Nasty Dirty Room
The hotel receptionist is ridiculously rude and unprofessional. They deactivate the room key cards before 11:15am yet the check out time is at noon. That's how they "kick" you out while being rude to you when you ask them to reactivate your key card. The room is also nasty and old. Needs renovation badly. 200 bucks a night?,Will never visit again. **UPDATE** — so the manager of this hotel deleted my attached pictures of the old and nasty hotel, and took no action on handling this privilege while writing all these pretty words on Google Maps. WOW AND PLEASE STOP DELETING MY UPLOADED PICTURES ON GOOGLE MAPS. Chill out guys there are REAL PICTURES TAKEN IN YOUR HOTEL ROOM where I stayed at.
於 2020 年 1 月住了 3 晚
Terrence 於 2020年2月13日回覆
Thank you for taking the time to fill out a review! We are so happy that you've chosen to stay with us! Your feedback is crucial and serves a great importance to our ever-going mission for continuous improvement. If there was anything else that we could have done for you to make your stay more enjoyable, please do not hesitate to let us know so that we can anticipate your needs for the next time. We truly value you and your business and hope to have the pleasure of your next stay very soon. Should you need any assistance with your future reservation, I will be happy to personally assist you to ensure that your stay is seamless and full of the value that you deserve.

10/10 有夠讚

FANG HSUAN

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 3 晚
Terrence Kelso - Hotel Manager 於 2019年11月5日回覆
Thank you for taking the time to fill out our survey! We are so happy that you've chosen to stay with us! Your feedback is crucial and serves a great importance to our ever-going mission for continuous improvement. If there was anything else that we could have done for you to make your stay more enjoyable, please do not hesitate to let us know so that we can anticipate your needs for the next time. We truly value you and your business and hope to have the pleasure of your next stay very soon. Should you need any assistance with your future reservation, I will be happy to personally assist you to ensure that your stay is seamless and full of the value that you deserve.

10/10 有夠讚

chun chi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Good
於 2019 年 7 月住了 1 晚
General Manager 於 2019年8月20日回覆
Dear Guest, Thank you for staying at the Warwick San Francisco and for taking the time to rate your stay, we hope this rating signifies that we shall have the pleasure of welcoming you once again upon future travels to San Francisco or in any other of our hotels. Safe and happy travels

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 1 月住了 2 晚
Ricardo Berrospi - Director of Rooms 於 2019年1月24日回覆
Thank you for rating your stay a 5 out of 5!

8/10 不錯哦

Hui Chun

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
還OK
地點佳, 房間古色古香,舒適. 但相關軟體服務較差, 櫃台人員服務冷淡
於 2018 年 11 月住了 1 晚
Ricardo Berrospi - Director of Rooms 於 2018年11月7日回覆
Thank you so much for your feedback and for your candid observations about our staff. Your comments will be very useful for us moving forward to ensure we deliver a warm welcome to all our guest

4/10 不太好

chung ming

不喜歡:整潔度和住宿環境和硬體
酒店濫收服務費用
於 2018 年 5 月住了 7 晚

8/10 不錯哦

zihao

喜歡:整潔度、員工素質和住宿環境和硬體
停车不方便
挺好的,不过市中心晚上比较乱,比较多警察和比较多喝醉酒的人。停车不方便,停到附近12小时得28刀挺贵的

10/10 有夠讚

Sabrina

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The staff was very accommodating especially the manager Kevin and front desk attendant Angelina. We appreciated them very much.
於 2024 年 4 月住了 2 晚
Kevin. V, General Manager 於 2024年5月1日回覆
Thank you so much, Sabrina! We're thrilled to hear that you had a fantastic experience with us. It's wonderful to know that Kevin and Angelina provided you with exceptional service and made your stay memorable. We'll be sure to pass along your kind words to them. We hope to welcome you back again soon for another 5-star experience!Warm regards,

2/10 很糟糕

Gonzalo

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
To noisy, homeless all around, unsafe, n someone open our door n closed it felt very unsafe
於 2024 年 4 月住了 4 晚
Kevin. V, General Manager 於 2024年4月25日回覆
Dear Gonzalo,I'm truly sorry for your recent experience. Your safety and comfort are our priority, and we're investigating the incident. We're committed to providing a safe environment. If you need anything, please reach out.Thank you for your understanding.Warm regards

10/10 有夠讚

Xavier

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the old-San Fransico ambience of the hotel and the room was very comfortable
於 2024 年 4 月住了 1 晚
Kevin. V, General Manager 於 2024年4月23日回覆
Dear Xavier,Thank you so much for your glowing review! We're thrilled to hear that you loved the old San Francisco ambiance of our hotel. Creating a comfortable and memorable experience for our guests is always our top priority, and we're delighted that you found your room to be cozy and inviting. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!Warm regards,

6/10 一般般

Claudia

家庭旅遊
喜歡:員工素質和設施服務
The rooms are very small, sometimes the rooms smell funny tending to bad, and I see a small mice running in the lobby.
於 2024 年 4 月住了 3 晚
Kevin. V, General Manager 於 2024年4月16日回覆
Dear Claudia, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. Rest assured, we take your feedback seriously and are taking immediate steps to address these issues.Regarding the size of our rooms, we understand that space is an important factor for our guests' comfort, and we are actively exploring ways to maximize the space available in our rooms.As for the unpleasant odor you noticed, we are conducting a thorough investigation to identify and rectify the source of the smell. Our housekeeping and maintenance teams are working diligently to ensure that our rooms are fresh and clean for all our guests.Additionally, we have implemented measures to address the presence of mice in our lobby area. Pest control experts have been engaged to address this issue promptly and effectively.We sincerely apologize for any discomfort or inconvenience these issues may have caused you. Please know that your satisfaction is our top priority, and we are committed to providing you with a pleasant and comfortable stay.If there is anything else we can do to improve your experience or if you have any further concerns, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,

4/10 不太好

alexandria

情侶出遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質和設施服務
The only downfall I have about my recent stay is that one of my amenities (fireplace) was not working, so that pretty much ruined my night there. That was my whole purpose on staying at this property. I also was not accommodate for this unfortunate event. This will be my first & last visit there for sure. But thanks for the service
於 2024 年 3 月住了 1 晚
Kevin V, General Manager 於 2024年4月10日回覆
Dear Alexandria, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the fireplace not being operational during your stay. We understand that this was a significant aspect of your experience with us, and we regret that we fell short of meeting your expectations.Please know that we are taking your comments seriously and addressing the issue with our maintenance team to ensure it is resolved promptly. Additionally, we would like to offer you a discount on a future visit as a gesture of goodwill and to demonstrate our commitment to your comfort and satisfaction.We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards,

4/10 不太好

Maria

家庭旅遊
喜歡:設施服務
不喜歡:員工素質
Unhelpful staff, extra hidden fees, parking was impossible to find.
於 2024 年 3 月住了 1 晚
Kevin V, General Manager 於 2024年4月10日回覆
Dear Maria,We apologize for not meeting your expectations. We’re addressing the concerns with our staff and fees and are seeking better parking solutions. Your feedback is invaluable, and we’re committed to making things right. Please contact us to discuss a satisfactory resolution.Warm Regards,

8/10 不錯哦

ARIEL

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚
Kevin V, General Manager 於 2024年4月10日回覆
Dear Ariel,Thank you for your review and the positive rating. We’re glad to hear that your experience was largely satisfactory. If there’s any specific feedback or suggestions, you’d like to share that could help us make your next stay a perfect 5 out of 5, we would love to hear from you.Warm regards,

2/10 很糟糕

Akshika

於 2024 年 3 月住了 1 晚
Kevin. V, General Manager 於 2024年4月16日回覆
Dear Akshika,Thank you for sharing your feedback with us. We truly value all feedback from our guests as it helps us improve our services. I'm sorry to hear that your experience did not meet your expectations. Could you please provide more details about your stay so we can address any issues you encountered and ensure they are not repeated in the future?Your satisfaction is our priority, and we hope to have the opportunity to make it right for you.

8/10 不錯哦

ALFREDO

喜歡:整潔度、員工素質和住宿環境和硬體
La zona está muy sucia con mucho indigente y los cargos de servicio no son claros
於 2024 年 3 月住了 4 晚
Kevin V, General Manager 於 2024年4月10日回覆
Dear Alfredo,Thank you for your feedback. We’re sorry to hear about your concerns regarding the cleanliness of the area and the clarity of our service charges. We are working with local authorities to address the cleanliness issues and reviewing our billing processes to ensure all charges are communicated clearly.We appreciate you bringing these matters to our attention, and we hope to provide a more enjoyable experience on your next visit.Best regards

10/10 有夠讚

Lorena

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I want to thank the Front Desk staff who helped me at all times. Thank you so much!
於 2024 年 3 月住了 1 晚
Kevin V, General Manager 於 2024年4月10日回覆
Dear Lorena,We are overjoyed to receive your heartfelt thanks and a perfect rating. It’s wonderful to hear that our Front Desk team was able to assist you throughout your stay. We take pride in our staff’s dedication to providing exceptional service, and your acknowledgment means a lot to us.Thank you for choosing our hotel, and we look forward to serving you again in the future.Warm regards

10/10 有夠讚

Bronwyn

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely, comfortable hotel in fabulous location
於 2024 年 2 月住了 2 晚
Kevin V, General Manager 於 2024年4月10日回覆
Dear Bronwyn,We’re absolutely delighted to hear that you enjoyed your stay at our hotel! Your kind words about the comfort and location of our hotel mean a lot to us. We’re thrilled that we could contribute to a lovely experience.Thank you for sharing your feedback, and we look forward to welcoming you back soon.Warm regards

8/10 不錯哦

Marcos

喜歡:整潔度和員工素質
Warwicks room service is poor and the hours are inflexible. The food menus are also poor. They need to spruce it up
於 2024 年 2 月住了 8 晚
Kevin V, General Manager 於 2024年4月10日回覆
Dear Marcos, Thank you for your valuable feedback. We apologize for any disappointment with our room service and menu options. We are committed to improving our offerings and flexibility to enhance our guests’ dining experience. Your suggestions are important to us, and we will certainly consider how we can spruce up our menu and service.We hope to have the opportunity to serve you better in the future.Warm regards

8/10 不錯哦

Amy

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had a great stay *except* that the 4 pillows on my bed were all thick and lumpy. I didn't sleep well because of them the first 2 nights. When I mentioned it to my friend, she gave me the one pillow on her bed that wasn't lumpy, and my last 2 nights were more comfortable. Ideally they would offer a choice of hard vs soft and thick vs thin pillows to accommodate various needs. I have stayed at other hotels who do provide options.
於 2024 年 1 月住了 4 晚

10/10 有夠讚

John

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was great. But it's in current day San Francisco, so the area is a bit sketchy... not really their fault.
於 2024 年 1 月住了 3 晚

6/10 一般般

Marlon

於 2024 年 1 月住了 1 晚
Kevin V, General Manager 於 2024年4月10日回覆
Dear Marlon,Thank you for your review. We’re glad you chose to stay with us and would love to hear more about your experience. Your feedback is important and helps us improve. Please feel free to share any specific comments or suggestions.Warm regards,

8/10 不錯哦

Alicia

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
The lobby area was well decorated and check in was seamless for this reservation. The staff at the reception desk were very friendly and helpful. The corner deluxe Queen room was exactly as shown in the photos. The armoire was convenient to hold my clothes, but would have preferred having a working drawer for smalls… mine was broken. The desk was older and scuffed up, but absolutely functional.
於 2024 年 1 月住了 2 晚

8/10 不錯哦

Alison

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 4 晚

8/10 不錯哦

Jacqueline

喜歡:整潔度和員工素質
Stay was decent, check in was easy
於 2023 年 12 月住了 2 晚

6/10 一般般

Shannon

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Violetta

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 7 晚

8/10 不錯哦

Charles

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
close to union square. clean.. affordable for sf
於 2023 年 12 月住了 2 晚
Anna 於 2023年12月30日回覆
Hello Charles, Thank you for taking tie to share your complimentary score with us. We hope to serve you as a home away from home here in San Francisco again! Warm regards,The Warwick San Francisco Hotel Team

6/10 一般般

Dinesh

於 2023 年 12 月住了 3 晚

10/10 有夠讚

Oksana

於 2023 年 12 月住了 4 晚

8/10 不錯哦

Aleenza

喜歡:員工素質
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Shannon

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Ursina

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Window bathroom open
All was very good, only the Window of the bathroom could is not to close, therefore the bathroom is always cold
於 2023 年 11 月住了 3 晚

2/10 很糟糕

Michael

於 2023 年 11 月住了 2 晚

10/10 有夠讚

Lynee

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had a great experience, even tho my room was 87° when I walked in! It was quickly fixed and I really enjoyed this hotel. Very boutique feeling
於 2023 年 11 月住了 1 晚
Rumman Samiha 於 2023年12月3日回覆
Thank you for staying at the Warwick San Francisco and for your review. We are overjoyed to hear that you've enjoyed each and every stay with us here. We are all happy to know we were able to provide you with a pleasant stay and great service. From our team we all hope to see you again soon and that you have a great weekend!

10/10 有夠讚

Andrea

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
My husband and I celebrated our 26th wedding anniversary at the Warwick Hotel. The building was very Victorian in architecture, the room was unique and stylish with a huge ceiling to floor window. It was clean and cozy. The staff was friendly, helpful and very knowledgeable about San Francisco, this helped us In our daily expeditions. They sent complimentary chocolate and a bottle of champagne to our room on our anniversary, that was amazing. We were there on the US Thanksgiving and a staff left her home to come and check on us because the regular staff had the day off, that’s going beyond her duty, thank you Mary. Special thanks to Rumman first person we met at front desk that welcomed us and made us feel special. Thank you Nestor and Alfredo Our first time to California (San Francisco) was wonderful. Warwick will definitely be our home away from home Ray and Andrea Canada
於 2023 年 11 月住了 4 晚
Rumman Samiha 於 2023年12月3日回覆
Thank you for staying at the Warwick San Francisco and for your review. We are overjoyed to hear that you've enjoyed each and every stay with us here. We are all happy to know we were able to provide you with a pleasant stay and great service. From our team we all hope to see you again soon and that you have a great weekend!

8/10 不錯哦

Kyli

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Rumman Samiha 於 2023年11月20日回覆
Thank you very much for staying with us and taking the time to share your experiences. I am glad to hear you really enjoyed your stay and appreciate you sharing your concerns and again apologize for the stay not being 100%. We are always working to make the guest experience better than ever before and hope to see you again in the future.

10/10 有夠讚

Elijah,Las Vegas

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Roberto Aguirre 於 2023年11月18日回覆
Thank you for staying at the Warwick San Francisco and for your review. We hope you have a great weekend.

10/10 有夠讚

Sandra

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Roberto Aguirre 於 2023年11月12日回覆
Thank you for staying at the Warwick San Francisco and for your review. We hope you have a great weekend!

6/10 一般般

GRASSO

商務旅客
喜歡:整潔度、員工素質和設施服務
Moquette da togliere, per il resto ok
於 2023 年 10 月住了 3 晚
Roberto Aguirre 於 2023年11月3日回覆
Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns on your survey and again apologize for the stay not being 100%. I apologize that the room was not up to our standards and your expectation. We work hard to provide consistent clean and well-maintained rooms and we obviously fell short here. We will make the necessary corrections to bring the room back to above standard. I again apologize and hope one day you will give us another opportunity.

10/10 有夠讚

Andreas

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
sauber, ordentlich, gute Lage, top Preis Leistung
於 2023 年 10 月住了 3 晚
Roberto Aguirre 於 2023年11月3日回覆
Thank you for staying at the Warwick San Francisco and for your review, We are glad to hear that you enjoyed your stay with us and hope to see you again for another great stay in the future! Until then, we from the Warwick wish you a great week!

10/10 有夠讚

Violetta

於 2023 年 10 月住了 7 晚

4/10 不太好

Adam

喜歡:整潔度和客房舒適度
不喜歡:員工素質
於 2023 年 10 月住了 2 晚
Roberto Aguirre 於 2023年11月3日回覆
Thank you for staying at the Warwick San Francisco and for your review.

8/10 不錯哦

Gavin

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great room and friendly helpful staff.
於 2023 年 10 月住了 3 晚
Rumman Samiha 於 2023年10月27日回覆
Thankyou for your feedback. We are glad to know that you have enjoyed your stay with us. We hope to see you again in the near future.

6/10 一般般

Emise

喜歡:員工素質
不喜歡:設施服務
It wasn't as clean as I expected and didn't feel safe walking around..
於 2023 年 10 月住了 3 晚
Roberto Aguirre 於 2023年10月17日回覆
Thank you very much for staying with us and taking the time to share your experiences. I appreciate you sharing your concerns and again apologize for the stay not being 100%. I apologize that the room was not up to our standards and your expectation. We work hard to provide consistent clean and well-maintained rooms and we obviously fell short here. We will make the necessary corrections to bring the room back to above standard. I also do understand your concern with the area of our hotel. One of our priorities is the safety and comfort of our guests. The area does appear unsafe however it is very safe and secure we have not had any incidents with our hotel or guest. I know the city is working on this concern.

10/10 有夠讚

Thomas

於 2023 年 10 月住了 1 晚
Roberto Aguirre 於 2023年10月14日回覆
Thank you for staying at the Warwick San Francisco and for your review, I hope you have a great week!

2/10 很糟糕

Gayane,Sherman Oaks

不喜歡:員工素質
The front desk switched our corner room to suit by saying it's better and bigger... who needs bigger room in a lower floor with noise and unsecure. We refused to give away our corner room and we've been told that you can go to another hotel because we don't have any available rooms except that suit. We left next day they didn't even give us a refund or receipt. Such a bummer... They ruind our 2 day stay in SF.
於 2023 年 10 月住了 2 晚
Steven 於 2023年10月19日回覆
I appreciate you sharing your concerns on your survey and again apologize for the stay not being 100%. I will continue to work with my staff as they are empowered to handle most situations to minimize any inconvenience and hopefully correct the issue to the best of their ability. I am sorry us upgrading you to a larger suite due to the room type you requested was unavailable. We tried our best to accommodate your needs and apologize several times. It is always our highest priority for us to ensure that our guests leave the hotel happy, satisfied, and feel safe at all times.