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舊金山聯合廣場威斯汀聖弗朗西斯飯店的評分

4.5 out of 5
舊金山聯合廣場威斯汀聖弗朗西斯飯店
335 Powell Street, San Francisco, CA

評論

8.8

有夠讚

10 分，有夠讚；2680 則評論中有 1753 則" "
8 分，不錯哦；2680 則評論中有 527 則" "
6 分，一般般；2680 則評論中有 205 則" "
4 分，不太好；2680 則評論中有 104 則" "
2 分，很糟糕；2680 則評論中有 91 則" "

9.2/10

整潔度

9.2/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

wue bore

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
辦理入住很慢，等了很久的時間，但是服務態度非常好
於 2023 年 9 月住了 2 晚
S 於 2023年9月26日回覆
Hello. Thank you for your feedback. We are pleased to hear that our staff displayed very good service attitude. Thank you for your business.

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
great place to stay
Staff is very helpful with check in and out, and was kind to remind us that there were unused credits so our money didn't go to waste. didn't get time to try out the fitness space but heard it's superb. the room itself was nice, and absolutely loved shower head. the hotel location is very convenient, has access to transportation and shopping centers, nearby dining options are great also.
於 2023 年 8 月住了 1 晚
S 於 2023年8月29日回覆
Hello. Thank you for your glowing review and sharing your experience at our hotel! We are delighted to hear you enjoyed your stay. We hope to see you again soon.

10/10 有夠讚

Zixu

喜歡：整潔度、員工素質和住宿環境和硬體
Best location in the downtime. I stayed here several times in the past few years.
於 2023 年 8 月住了 3 晚
S 於 2023年8月11日回覆
Hello. Thank you for your kind words! We hope to host you again soon.

10/10 有夠讚

shihchang

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best room I have stayed
於 2023 年 6 月住了 1 晚
S 於 2023年6月6日回覆
Hello,We are happy to hear you enjoyed your room! Thank you for your feedback.

2/10 很糟糕

CHEN

於 2023 年 6 月住了 1 晚
S 於 2023年6月6日回覆
Hello,Thank you for your feedback. We are sorry to hear you were not fully satisfied with your stay.

6/10 一般般

Antonio

喜歡：員工素質和設施服務
不喜歡：整潔度
於 2022 年 10 月住了 3 晚

10/10 有夠讚

Lijun

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Areas is very good
於 2022 年 10 月住了 2 晚
The Westin St. Francis Team 於 2022年10月25日回覆
Dear Lijun,Thank you for choosing the Westin St. Francis on Union Square and for sharing your positive review. We are delighted to hear you enjoyed our central location and we look forward to welcoming you back soon!

10/10 有夠讚

Michael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property itself was stunning. The staff were very friendly and pleasant. The entire hotel was clean and well kept. The room was beautiful. The area around the hotel was rough. Construction everywhere and the homeless population was to the extent it felt unsafe to walk around. We witnessed a women drop her pants and defecate right out front in between two cars. Again properly beautiful but just watch your surroundings when not on the property itself.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Kymberly，Marina del Rey

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
What can I say about our fave SF property? Best location to amazing dining and shopping and this time the property was decked out in cherry blossoms! We were greeted by Luis who I have to say was absolutely beyond belief! Never had a welcome like what he provided! Then Jeff, our stellar concierge ..wow! These two are worth more than we can express!! Thank you for another memorable experience and we can’t wait to visit again soon
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Emilie

喜歡：整潔度和住宿環境和硬體
I lost my earpods apple and i search it via my mobile app find my device and it pointed me to westin , and so i called :( unfortunately the lost and found department told me nothing was reported , but my app “ find my device “ pointing me to Westin .
於 2024 年 4 月住了 1 晚
S 於 2024年4月29日回覆
Hello and thank you for your review. We are sorry to hear you are unable to locate your air pods. Rest assured; our Loss Prevention team has been notified and will begin searching immediately. We truly appreciate your patience.

10/10 有夠讚

Debra

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 4 月住了 2 晚
S 於 2024年4月29日回覆
Thank you for your great review!

10/10 有夠讚

Janice

喜歡：整潔度、員工素質和住宿環境和硬體
I love staying on Union Square in SF.
於 2024 年 4 月住了 2 晚
S 於 2024年4月29日回覆
Hello and thank you for your review! We hope to host you again the next time you visit San Francisco.

10/10 有夠讚

jennifer

喜歡：整潔度、員工素質和住宿環境和硬體
The Staff was extremely nice and very accommodating!!! I will definitely visit again❤️
於 2024 年 4 月住了 2 晚
S 於 2024年4月29日回覆
Thank you for your kind review of our extremely nice and very accommodating staff service! We look forward to your next visit to San Francisco.

6/10 一般般

Renee

家庭旅遊
喜歡：設施服務
Paid for the upgraded room; corner room with a view. Room was dirty with dirty spots on the bathroom floor and no shower cap. Dirty coffee rings on the coffee bar. :(
於 2024 年 4 月住了 1 晚
S 於 2024年4月29日回覆
Hello and thank you for your feedback. These matters have been addressed immediately with the respective departments. We truly apologize for the inconvenience caused.

10/10 有夠讚

Edita

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
S 於 2024年4月22日回覆
Thank you for your 5/5 rating!

10/10 有夠讚

Victor

於 2024 年 4 月住了 1 晚
S 於 2024年4月22日回覆
Thank you for your 5/5 rating!

10/10 有夠讚

Sandy

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel! Great amenities and walkable to the areas I needed.
於 2024 年 4 月住了 1 晚
S 於 2024年4月18日回覆
Thank you for your great review! We hope you visit us again soon.

10/10 有夠讚

Stefanie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved this hotel and the location. Upon checking in we were given complimentary steel water bottles, two passes for the cable bar, and two passes for a bike rental These were a pleasant surprise and we still use our water bottles all the time! The concierge was helpful and we enjoyed our stay. The room was clean, quiet and comfortable. All you can ask for in a hotel room!
於 2024 年 1 月住了 2 晚
S 於 2024年4月17日回覆
Hello and thank you for your glowing review! We are thrilled to hear you enjoyed your time with us. We hope to welcome you back for another quiet and comfortable stay the next time you visit San Francisco.

10/10 有夠讚

David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great room and staff
於 2024 年 4 月住了 1 晚
S 於 2024年4月15日回覆
Thank you for great review of our rooms and staff service! We hope to see you again soon.

10/10 有夠讚

Scott

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No additional comments
於 2024 年 4 月住了 3 晚
S 於 2024年4月15日回覆
Thank you for your 5/5 rating!

10/10 有夠讚

Alice

喜歡：設施服務
Nice staff. We really enjoy the city view and the $30 food voucher is another plus.
於 2024 年 4 月住了 1 晚
S 於 2024年4月15日回覆
Thank you for your great review! We are thrilled you were pleased with our staff service, and you found our destination fee helpful. We hope to see you again soon.

10/10 有夠讚

LAURA

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful.
於 2024 年 4 月住了 1 晚
S 於 2024年4月15日回覆
Thank you for your beautiful review! We hope to see you again soon.

10/10 有夠讚

Jeannie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were fantastic. Shoutout to Carlie at the front desk and Jeff, the concierge. Thank you for making our stay memorable!
於 2024 年 4 月住了 6 晚
S 於 2024年4月15日回覆
Thank you for your kind words about our staff, especially Jeff and Carly! We hope to welcome you back the next time you visit San Francisco.

8/10 不錯哦

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
S 於 2024年4月15日回覆
Thank you for great rating!

6/10 一般般

Ryan，Chesterfield

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Property was under construction. Workers were picketing out front. Hotel seemed aged. Temperature in public areas was cold. Spa was closed. Staff was helpful and attentive. Views were good. Room service was good. Breakfast buffet was good, but an omelette bar would have been better. Out of stock in aluminum water containers to reduce plastic bottles. Pricing seemed a bit high. Surrounding area was so-so compared to previous visits.
於 2024 年 4 月住了 3 晚
S 於 2024年4月12日回覆
Hello and thank you for your feedback. We will use your comments to help us focus on areas of improvement going forward. We hope to welcome you back once our renovations are complete!

8/10 不錯哦

Karla

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
David at the concierge made our stay extra special. Extremely helpful, he’s an assist to the hotel.
於 2024 年 4 月住了 4 晚
S 於 2024年4月9日回覆
Hello and thank you for your kind words about our associate David! We hope to see you again soon.

8/10 不錯哦

Eileen

喜歡：員工素質和住宿環境和硬體
Check in was quick and easy. Jason was a great help with lots of insight for the area
於 2024 年 4 月住了 1 晚
S 於 2024年4月8日回覆
Thank you for your great review and your kind words about our associate Jason. We hope to welcome you back soon!

10/10 有夠讚

Marian

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff at check in was very helpful and pleasant.
於 2024 年 4 月住了 1 晚
S 於 2024年4月8日回覆
Hello and thank you for your review! We are thrilled to hear that you enjoyed our helpful and pleasant staff service, and we hope to welcome you back the next time you visit San Francisco.

4/10 不太好

Carlos

喜歡：員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
S 於 2024年4月9日回覆
Thank you for your feedback.

4/10 不太好

Christian

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
於 2024 年 3 月住了 2 晚
S 於 2024年4月8日回覆
Thank you for your feedback.

10/10 有夠讚

Heidi，Wenatchee

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Our stay here was awesome. The concierge was thoroughly knowledgeable and so much fun to talk to.
於 2024 年 4 月住了 1 晚
S 於 2024年4月5日回覆
Thank you for your great review! We are thrilled you enjoyed our staff service, and we hope to welcome you back again soon for another awesome visit.

10/10 有夠讚

MaryBeth

喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful lobby, clean and well-appointed rooms. Great lobby cafe.
於 2024 年 3 月住了 2 晚
S 於 2024年4月5日回覆
Thank you for your great review! We are thrilled you enjoyed dining at Cafe Rito and hope you were able to try items from our new lunch menu. We hope to see you again soon!

10/10 有夠讚

Geraldine

喜歡：整潔度、員工素質和住宿環境和硬體
Friendly helpful staff. Great views of the city.
於 2024 年 4 月住了 1 晚
S 於 2024年4月4日回覆
Thank you for your great review, and we appreciate your kind words about our friendly and helpful staff! We hope to welcome you back soon.

10/10 有夠讚

Stéphanie

於 2024 年 3 月住了 6 晚
S 於 2024年4月5日回覆
Thank you for your 5/5 rating!

6/10 一般般

James

家庭旅遊
喜歡：整潔度、員工素質和設施服務
於 2024 年 3 月住了 1 晚
S 於 2024年4月4日回覆
Thank you for your feedback.

10/10 有夠讚

Isabelle

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location.
於 2024 年 3 月住了 6 晚
S 於 2024年4月4日回覆
We are thrilled you enjoyed our location! Thank you for your review.

10/10 有夠讚

David

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great stay
於 2024 年 3 月住了 1 晚
S 於 2024年4月1日回覆
Thank you for your great review! We hope to see you again soon.

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
What a wonderful experience! The St. Francis is an historic property centrally located in Union Square with super easy access to public transportation (to and from the airports), shopping, sightseeing, restaurants in every price range, and SF's famous cable cars. Our stay included a $25 daily food and beverage credit; bike rentals; 2 cable car tickets; and free bottled water or free refillable stainless steel water bottles. The staff is gracious and very helpful - from check in to check out! Highly recommended!
於 2024 年 3 月住了 3 晚
S 於 2024年4月1日回覆
Thank you for your great review! We are thrilled you enjoyed a wonderful experience with us in San Francisco. We truly appreciate your high recommendations.

10/10 有夠讚

Olger GARRO

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
High class service! Great experience!
於 2024 年 3 月住了 3 晚
S 於 2024年4月1日回覆
Thank you for your great review! We hope to welcome you back soon.

8/10 不錯哦

Celica

於 2024 年 3 月住了 2 晚
S 於 2024年4月1日回覆
Thank you for your great rating!

10/10 有夠讚

Rosanna

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Absolutely loved this Westin Hotel and we would stay there again !
於 2024 年 3 月住了 3 晚
S 於 2024年3月28日回覆
Hello and thank you for your great review! We are looking forward to hosting you again.

8/10 不錯哦

Jagruti

於 2024 年 3 月住了 1 晚
S 於 2024年4月15日回覆
Thank you for your great rating!

6/10 一般般

Mirsha，Ciudad de México

商務旅客
喜歡：整潔度和住宿環境和硬體
I expected more about this property. My check in process was terrible, I got a different room than the one I reserved and late afternoon. I have the feeling that if you reserve by Expedia you don´t have the same priority. They did not clean my room until I asked them. Windows were terribly unclean. Additional charges are not clear when you book. Location is convenient.
於 2024 年 3 月住了 3 晚
S 於 2024年3月25日回覆
Thank you for your feedback. We sincerely apologize for the state of your room upon arrival, and that you were not given the room you reserved. We truly appreciate your patience and patronage.

10/10 有夠讚

Tanya，Ottawa

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The two ladies who manage the morning breakfast cafe were fantastic!
於 2024 年 3 月住了 7 晚
S 於 2024年3月25日回覆
Hello and thank you for your kind words! We will make sure to commend our ladies at Cafe Rito for their fantastic service.

4/10 不太好

Yarina

不喜歡：整潔度、員工素質和住宿環境和硬體
Construction
於 2024 年 3 月住了 4 晚
S 於 2024年3月22日回覆
Thank you for your feedback.

10/10 有夠讚

Joyce

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service!
於 2024 年 3 月住了 6 晚
S 於 2024年3月21日回覆
Thank you for your review! We hope to see you again soon.

10/10 有夠讚

Michael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed for 5 nights. In our first day we were put in a small clean Older room that didn’t have a view of anything except a brick wall. Lucky the A/C went ou m out and we had to change rooms
於 2024 年 3 月住了 5 晚
S 於 2024年3月18日回覆
Thank you for your review. We apologize for the inconvenience of the A/c, but we are delighted it worked out for the best. We truly appreciate your patience!

10/10 有夠讚

Maria Anamae

喜歡：住宿環境和硬體
Always great place to go back to
於 2024 年 3 月住了 1 晚
S 於 2024年3月18日回覆
Thank you for your great review! We look forward to hosting you again the next time you are in San Francisco.

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, elevators are awesome
S 於 2024年3月18日回覆
Thank you for your great review! We hope to see you again soon.

6/10 一般般

Erin

喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚
S 於 2024年3月18日回覆
Thank you for your feedback.