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聖地牙哥/索倫托梅薩山凱悅套房飯店的評分

3 out of 5
聖地牙哥/索倫托梅薩山凱悅套房飯店
10044 Pacific Mesa Blvd, San Diego, CA

評論

9.0

太棒了

10 分，有夠讚；1001 則評論中有 664 則" "
8 分，不錯哦；1001 則評論中有 200 則" "
6 分，一般般；1001 則評論中有 72 則" "
4 分，不太好；1001 則評論中有 37 則" "
2 分，很糟糕；1001 則評論中有 28 則" "

9.2/10

整潔度

9.2/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

LANYONG

於 2023 年 10 月住了 2 晚
Management 於 2023年10月16日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Wei

於 2022 年 5 月住了 1 晚
Aaron 於 2022年5月9日回覆
Thank you for staying with us! We appreciate the feedback!

8/10 不錯哦

yawei

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
First time staying here and it’s a great room! Love the King Suite with spacious area. Clean and comfortable with a great rate! Staff was excellent and hospitable. Will definitely stay again. Loved the outdoor patio with the fire.
於 2021 年 12 月住了 4 晚
Aaron 於 2021年12月25日回覆
Thank you for your feedback. We appreciate you staying with us!

10/10 有夠讚

Ricardo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great experience!
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Steph

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast was awesome
於 2024 年 5 月住了 1 晚

8/10 不錯哦

PAULA

喜歡：整潔度、員工素質和住宿環境和硬體
It was a comfortable stay & friendly staff
於 2024 年 5 月住了 6 晚

10/10 有夠讚

CHAOQIN

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
really quiet.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Well，Pinecrest

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Eric

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and quiet, expensive safety deposit
於 2024 年 5 月住了 1 晚

4/10 不太好

Kimberley

親子旅遊
不喜歡：員工素質和住宿環境和硬體
Air conditioning in room didn’t work, muggy, stuffy and customer service did nothing about it when brought up
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Grace

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was a repeat booking and we love staying at this hotel. Staff are very friendly and the free breakfast was superb! I would recommend this place to anyone.
於 2024 年 5 月住了 3 晚
Management 於 2024年5月14日回覆
Hello Grace, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

6/10 一般般

dat

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Room is small and narrow. Not enough room for two person walk by
於 2024 年 5 月住了 3 晚
Management 於 2024年5月14日回覆
Hello Dat, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Gene Christopher Garcia

於 2024 年 4 月住了 2 晚

8/10 不錯哦

Melanie

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Would have liked to have the option of a roll away for child.
於 2024 年 5 月住了 2 晚
Management 於 2024年5月7日回覆
Hello Melanie, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

8/10 不錯哦

Dilcia

Very good
於 2024 年 5 月住了 3 晚
Management 於 2024年5月7日回覆
Hello Dilcia, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Top Adresse für San Diego
於 2024 年 4 月住了 2 晚
Management 於 2024年5月7日回覆
Hello David, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Gabriela，Loma Linda

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Beautiful property, clean and quiet. The only thing I don’t like is paying $18 dollars per night to park my vehicle. Also the parking lot gets full and sometimes you don’t find parking and have to park in the street.
於 2024 年 4 月住了 2 晚
Management 於 2024年5月7日回覆
Hello Gabriela, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

8/10 不錯哦

Rafael，Brooklyn

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Family oriented.
於 2024 年 4 月住了 6 晚
Management 於 2024年5月7日回覆
Hello Rafael, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Rebecca

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
Management 於 2024年5月7日回覆
Hello Rebecca, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

4/10 不太好

Mini

家庭旅遊
不喜歡：住宿環境和硬體
We were welcomed by a bathroom with toilet in the potty pan unfleshed. The property is dated. Room were ok
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Les

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月30日回覆
Hello Les,Thank you for taking the time to share your feedback with us.We hope we will have the pleasure of serving you in your next trip to San Diego.

10/10 有夠讚

Gregory

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very clean room with plenty of space. Separate kitchenette and living room area from the bedroom.
於 2024 年 4 月住了 3 晚
Management 於 2024年4月27日回覆
Hello Gregory, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Antonio

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything about our stay here was great.
於 2024 年 4 月住了 2 晚
Management 於 2024年4月26日回覆
Hello Antonio, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

8/10 不錯哦

Jaling

喜歡：設施服務和住宿環境和硬體
The check in counter was pretty slow when we first arrived. They only ever had one person at a time working the desk even when it wasn’t late in the day which I found weird but the staff seemed nice enough. Breakfast was decent. No jacuzzi but the pool was somewhat heated. I the hotel rooms were super fancy but they were clean and I liked the set up of the rooms having a toddler with us. It was convenient and the park ring was pretty easy. I would definitively stay here as it was a convenient location stay to different attractions we went to.
於 2024 年 4 月住了 2 晚
Management 於 2024年4月26日回覆
Hello Jaling, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

8/10 不錯哦

Anne

家庭旅遊
喜歡：住宿環境和硬體
不喜歡：整潔度
Spacious room with kitchen. Room was clean on arrival but due to limited housekeeping (on request) it became increasingly dirtier as first the booking app didnt work, then the room was not cleaned even after we booked at reception, and despite requesting several times to have the room vacuumed this was not done during our 6 day stay at the property. Staff are friendly but not necessarily efficient. Breakfast is good for an included option. Overall the hotel is quite noisy, next to a busy road and sound proofing inside not great so you hear a lot of noise happening in the hallway and on other floors.
於 2024 年 3 月住了 5 晚
Management 於 2024年4月26日回覆
Hello Anne, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Sivasundari

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Management 於 2024年4月26日回覆
Hello Sivasundari, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Seth

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great about this property except for the parking situation. There is absolutely no reason to charge for parking in that area, especially $18 a night. It is less convenient but we parked on the street instead. Other than that, I still give it 5 stars because the room was great, the breakfast had a lot of choices, and the staff was very nice.
於 2024 年 4 月住了 6 晚
Management 於 2024年4月26日回覆
Hello Seth, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Marisa

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place was a great stay. I truly felt at home! Clean and comfortable. Great breakfast. Great place for families!
於 2024 年 4 月住了 2 晚
Management 於 2024年4月26日回覆
Hello Marisa, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Cory，Sudbury

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The location was perfect! Staff was very helpful and the room was perfect!
於 2024 年 4 月住了 3 晚
Management 於 2024年4月26日回覆
Hello Cory, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Jeffrey

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Management 於 2024年4月26日回覆
Hello Jeffrey, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Balwinder

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It is very clean safe and had feeling like my home .
於 2024 年 4 月住了 1 晚
Management 於 2024年4月26日回覆
Hello Balwinder, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

6/10 一般般

GASPAR

家庭旅遊
喜歡：住宿環境和硬體
Clean
於 2024 年 4 月住了 1 晚
Management 於 2024年4月10日回覆
Hello Gaspar, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

elizabeth

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Equidistant from Balboa, Lego land, sea world, zoo and the surrounding neighborhood is quiet and upscale. The property was spotless. The rooms are redone and very clean. Maintenance and hotel employees take their work seriously. The staff was kind enough to give us solar eclipse glasses. A weekend evening call for maintenance yielded an immediate response. Anything we requested was done-well. Slight drawback was breakfast, it was free and hot but not very tasty. Great variety, though, and breakfast was constantly refilled, the area kept clean and staff available for help.
於 2024 年 4 月住了 5 晚
Management 於 2024年4月10日回覆
Hello Elizabeth, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

8/10 不錯哦

Camille

情侶出遊
喜歡：設施服務
We like the location and closeness to family and friends. What we did not like was the fact that the water pressure was low, due to a leak. Also for a period of time there was no hot water. The toilet water turned brown and the bathroom sink smelled bad. The pipes in our sink need to be cleaned. This is something that should be done on a regular basis. We stayed in room 265. I don’t know if we’ll stay at Hyatt House in the future. Thank you.
於 2024 年 4 月住了 3 晚
Management 於 2024年4月8日回覆
Hello Camille, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

8/10 不錯哦

Brittany

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Management 於 2024年4月10日回覆
Hello Brittany, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Nga

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful luxurious property
於 2024 年 4 月住了 1 晚
Management 於 2024年4月8日回覆
Hello Nga, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

4/10 不太好

Farkhondeh

於 2024 年 4 月住了 3 晚
Management 於 2024年4月27日回覆
Dear Farkhondeh,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact us directly.

10/10 有夠讚

GUADALUPE

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
todo estuvo excelente, el hotel bonito, limpio y buen servicio, alberca con agua caliente, restaurantes y tiendas cercas. todo estuvo perfecto
於 2024 年 3 月住了 3 晚
Management 於 2024年4月6日回覆
Hello Guadalupe, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

8/10 不錯哦

Darren，Seattle

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location for access to companies in that area. Some conveniences in regards to shopping. The first floor rooms can be a bit noisy with the parking lot activity in the morning.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月5日回覆
Hello Dareen,Thank you for taking the time to share your feedback.We are very happy to hear you have enjoyed your stay with us.We hope we will have the pleasure of serving you in your next trip to San Diego.

10/10 有夠讚

Esmeralda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked how clean and safe the hotel felt.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月5日回覆
Hello Esmeralda,Thank you for taking the time to share your experience with us.We are always striving to provide the best amenities and services to our guests. Cleanliness and safety is on our top priority and we are happy you got to experience with us.We are hoping we will have the pleasure of serving you in your next trip to San Diego

10/10 有夠讚

nu

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful place
於 2024 年 3 月住了 1 晚
Management 於 2024年4月6日回覆
Hello Nu, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Rachel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were friendly. Property was new and clean.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月5日回覆
Hello Rachel,Thank you for taking the time to share your feedback with us.We are very happy to hear you have enjoyed your stay with us. We hope to see you again in your next trip to San Diego.

10/10 有夠讚

Stacy

喜歡：整潔度、員工素質和住宿環境和硬體
Great place to stay for families
於 2024 年 3 月住了 5 晚
Management 於 2024年4月6日回覆
Hello Stacy, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Ka，Aurora

喜歡：整潔度、員工素質和住宿環境和硬體
Will come again
於 2024 年 3 月住了 3 晚
Management 於 2024年4月6日回覆
Hello Ka, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 有夠讚

Emma

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice quiet place
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月1日回覆
Hello Emma,Thank you for taking the time to share your feedback.We are very happy to hear you have enjoyed your stay with us.Hope to see you in your next trip to San Diego

10/10 有夠讚

Katherine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel, good facilities, breakfast was busy but lots of choice and regularly replenished. Nice warm pool. It does shut between 7-8pm to be cleaned which can be annoying if you get in at 6.55 without knowing this!
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月1日回覆
Hello Katherine,Thank you for taking the time to share your feedback.We are very happy to hear you have enjoyed your stay with us.We will be sharing your feedback regarding the Pool cleaning time with our Maintenance team to take any needed actions.Thank you!

2/10 很糟糕

??

於 2024 年 3 月住了 1 晚
Management 於 2024年4月27日回覆
Hello, thank you for taking the time to share your feedback. I am very sorry to hear that your experience was not 100% satisfactory. Please feel free to contact us at the hotel if we can assist you. Thank you!

8/10 不錯哦

Benson

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Management 於 2024年3月30日回覆
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 有夠讚

Christina

喜歡：整潔度、員工素質和住宿環境和硬體
Clean and nice rooms only downfall no spa
於 2024 年 3 月住了 3 晚
Management 於 2024年3月26日回覆
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

8/10 不錯哦

Dana-Sue

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Management 於 2024年3月26日回覆
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.