大廳

聖地亞哥大使谷希爾頓逸林飯店的評分

4 out of 5
聖地亞哥大使谷希爾頓逸林飯店
7450 Hazard Center Dr, San Diego, CA

評論

8.0

非常好

10 分,有夠讚;1002 則評論中有 484 則" "
8 分,不錯哦;1002 則評論中有 216 則" "
6 分,一般般;1002 則評論中有 159 則" "
4 分,不太好;1002 則評論中有 70 則" "
2 分,很糟糕;1002 則評論中有 73 則" "

8.2/10

整潔度

8.4/10

員工素質

8.0/10

設施服務

8.0/10

住宿環境和硬體

8.2/10

環保程度

評論

4/10 不太好

Ana Cristina

喜歡:住宿環境和硬體
不喜歡:整潔度
They didn’t clean our room
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月1日回覆
Dear Ana,We appreciate your thoughts regarding your recent stay. We're very sorry to hear we fell short of meeting your expectations and that you were disappointed your room was not cleaned. Our front desk team is always available and happy to help with any amenities you may require, and to ensure housekeeping services your room. Thank you for your valuable feedback, and given the opportunity, we would like to provide the stay you were hoping for.

8/10 不錯哦

Tia

喜歡:整潔度、員工素質和住宿環境和硬體
Nice stay. Great cookies.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月1日回覆
Dear Tia,We want to start by thanking you for leaving your feedback, which helps us grow as a destination. We're pleased you enjoyed your stay with us, as well as our delicious, free cookies. Please let us know if there is anything we can do to make your next visit a five-star visit.

10/10 有夠讚

ANGEL,guadalajara

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente ubicación y muy bien conectado
於 2024 年 4 月住了 4 晚
General Manager 於 2024年5月1日回覆
Dear Angel,Thank you for your positive feedback! We're delighted to hear that you found our hotel's location excellent. Your satisfaction is our priority, and we hope to welcome you back to DoubleTree by Hilton Hotel San Diego - Mission Valley for another great stay in the future!

6/10 一般般

Miriam

親子旅遊
喜歡:整潔度、員工素質和設施服務
La verdad las instalaciones no están como las fotos que muestran y las alfombras súper sucias, está algo descuidado. Sin embargo la atención del personal increíble.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月26日回覆
Dear Miriam,We're sorry to hear that the condition of our facilities did not meet your expectations. Your feedback about the cleanliness is noted, and we will work diligently to address these issues. We're glad to hear that you found our staff's service to be exceptional, and we appreciate your understanding. Thank you for sharing your experience with us.

10/10 有夠讚

Luis Alberto

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente precio / calidad
於 2024 年 2 月住了 5 晚
General Manager 於 2024年4月25日回覆
Dear Luis,Thank you so much for choosing to stay with us at DoubleTree by Hilton Hotel San Diego - Mission Valley. Impressing every guest with a wonderful experience is always a top priority, so we're thrilled that was the case for you. It was a pleasure to host you, and we hope you'll choose to visit us again soon.

6/10 一般般

Jenny

於 2024 年 4 月住了 2 晚

4/10 不太好

Renee

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

6/10 一般般

Keith

團體旅遊
Likes: Hotel was located near the highways and a lot of amenities were closet by (restaurants, grocery and department stores, etc.). Everything was fairly sufficient. Rooms were quite large. Easy to check in. On-site cafe which had a few things in stock in addition to drinks and snacks one may need. Lobby was welcoming and updated. Dislikes: As mentioned in previous posts the do seem to charge for everything, even the 2 bottles of water that appear complimentary ($4.25 USD). The area around the hotel seems a bit sketchy, so much so that it we didn't feel safe walking 10 mins to Fashion Valley Mall but that is subjective. Parking is $37 USD a day which seems on the high end but we knew that prior to booking.
於 2024 年 4 月住了 5 晚
General Manager 於 2024年4月20日回覆
Dear Keith,We appreciate you taking the time to share your thoughts regarding your recent stay. We're glad to hear you enjoyed our spacious accommodations and efficient check-in service, as well as welcomed the convenience of our onsite cafe. However, we're sorry you were disappointed with aspects of your stay and some of the charges associated with your visit; while these are posted online to ensure you are aware prior to your arrival, we will certainly pass your feedback along. We're grateful for your comments, and we hope to have the opportunity to exceed your expectations the next time you're in the area.

2/10 很糟糕

Tehmina

不喜歡:整潔度、員工素質和住宿環境和硬體
Worst!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日回覆
Dear Tehmina,Thank you for being our guest. It's disappointing to read your comment, and we're sorry your stay wasn't what you expected. Our team always welcomes feedback, so we encourage you to share additional details on how we could improve. We hope to have a chance to transform your opinions.

2/10 很糟糕

Heidi

於 2024 年 4 月住了 1 晚

6/10 一般般

Kasra

親子旅遊
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
It was bad
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月10日回覆
Dear Kasra,Thank you for taking the time to leave a review. We apologize for any dissatisfaction you experienced during your stay, and we encourage you to reach out to us so we can address any lingering concerns. We're always available to assist our valued guests, and we look forward to hearing from you soon.

10/10 有夠讚

Cynthia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Olga

家庭旅遊
喜歡:整潔度和住宿環境和硬體
La limpieza de las habitaciones debe de ser diaria así como la amabilidad de algunos empleados para con los huéspedes debe de ser fundamental.
於 2024 年 3 月住了 5 晚
General Manager 於 2024年4月8日回覆
Dear Olga,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again.

10/10 有夠讚

Daniel

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good quality of service.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月8日回覆
Dear Daniel,Thank you so much for choosing to stay with us at DoubleTree by Hilton Hotel San Diego - Mission Valley. Our goal is to provide every guest with exceptional service, so we're thrilled our commitment to this shone through during your visit. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 有夠讚

Diane

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Susan

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The parking fee of $37 was too much. We also had problems with the keys not working.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月2日回覆
Dear Susan,Thank you for your review. It was a pleasure having you stay with us during your time in San Diego, and based on your rating, it seems you enjoyed your overall experience. That said, we'll be sure to discuss the issue with the door keys internally to determine ways of improving in this respect. Please know regarding our parking fee that we work to maintain pricing similar to the surrounding area, though we understand your displeaure. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

10/10 有夠讚

Marco Antonio

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy buena ubicación, y excelente servicio del restaurante.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月2日回覆
Dear Marco,Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley! We're glad our location worked well for your trip and that you appreciated the fantastic dining service. Please come see us again the next time you're in town.

10/10 有夠讚

Andrea

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月2日回覆
Dear Andrea,Thank you for your perfect rating! It was a pleasure to have had you as a guest, and we look forward to welcoming you back to DoubleTree by Hilton Hotel San Diego - Mission Valley very soon.

10/10 有夠讚

Christina

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月2日回覆
Dear Christina,Thank you for your compliments on our beautiful property! We're glad you enjoyed your visit, and we look forward to hosting you again at DoubleTree by Hilton Hotel San Diego - Mission Valley.

10/10 有夠讚

Cesar

喜歡:整潔度、員工素質和住宿環境和硬體
Muy bien ubicada zona tranquila
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月1日回覆
Dear Cesar,Thank you so much for taking the time to share your thoughts on your recent stay at DoubleTree by Hilton Hotel San Diego - Mission Valley. Location is one of the most important aspects of any trip, so we’re glad you could experience all the convenience ours affords our guests! It was truly a pleasure having you here, and we hope you return soon.

6/10 一般般

stephen

情侶出遊, 親子旅遊
喜歡:員工素質和設施服務
不喜歡:整潔度
Great service but had some issues with my room morning of check out.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月16日回覆
Dear Stephen,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their efforts. Please accept our apologies, however, for any issues with your room. We hope these were promptly resolved, and we look forward to your next visit.

2/10 很糟糕

Faridah

不喜歡:整潔度、員工素質和住宿環境和硬體
Dodgy
General Manager 於 2024年3月8日回覆
Dear Faridah,Thank you for taking the time to leave us a review. Our team is saddened to hear our accommodations did not exceed your expectations. What you have described differs from our usual high standards, and we will share it with our team to enhance our guests' experience. We hope you will consider giving us another chance so we can provide you with the excellent stay you deserve.

4/10 不太好

Tamarah

不喜歡:員工素質
於 2024 年 2 月住了 4 晚

2/10 很糟糕

Benjamin

家庭旅遊
不喜歡:設施服務
Watch out for hidden fees. $37 to park and no free internet
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月6日回覆
Dear Benjamin,It is unfortunate you were disappointed with your experience. Your feedback is valuable to our team and will guide our efforts to improve and ensure better future stays. Thank you for your time.

6/10 一般般

Letithas

喜歡:整潔度和員工素質
The customer service was great. There was an odd smell when you first walk in. My bedding should have not been used, the duvet was lumpy where the filling was balled up. They did provide another blanket. The bed wasn't very comfortable 😕 my overall stay was ok. I will probably not chose this hotel for a future stay.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年3月5日回覆
Dear Letithas,Thank you for acknowledging our excellent customer service. However, we regret any inconvenience caused by aspects such as the bedding in your room. Your comfort and satisfaction are important to us, and we'll use your feedback to guide our improvement. We hope you might reconsider and give us another opportunity to exceed your expectations in the future.

6/10 一般般

Nina

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The manager, Nepolian was very rude to us, making faces and talking about us to other staff members while we were in the vicinity. There was a much better way to handle the situation.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月4日回覆
Dear Nina,Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share, as your valuable feedback helps us to improve our processes and better serve our guests. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

2/10 很糟糕

Abdulaziz

情侶出遊, 商務旅客
不喜歡:員工素質和設施服務
I dont like to say this is my first time i had a bad experience with this hotel. First of all, take more time to check-in. Secondly, the gave me queen Room not king Room, when I picked up the from the website was king Room not queen, and no one helped me with it. Can you please guys find out and let me know what I should do next time. Third, they change me same price of king Room and this is not right. Thank you
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月4日回覆
Dear Abdul,Thank you for your feedback. Please accept our apologies for any confusion with your reservation and for any delays during check-in. On occasion, reservations made via third-party sites do not sync properly in our system. We appreciate your patience, and we hope to see you again the next time you're in the area.

10/10 有夠讚

Gabriela

喜歡:整潔度、員工素質和住宿環境和硬體
Todo perfrcto
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月28日回覆
Dear Gabriela,Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley! Your satisfaction is our top priority, and we can't wait to welcome you back for another flawless experience in the future!

10/10 有夠讚

Joshua

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay in a great room and great area, would stay again!
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月22日回覆
Dear Joshua,Thanks so much for this lovely review of DoubleTree by Hilton Hotel San Diego - Mission Valley! We're delighted you enjoyed your stay. Come back and see us anytime.

8/10 不錯哦

Sharon

喜歡:整潔度、員工素質和住宿環境和硬體
The hotel is quite lovely. Updated and cute. Clean. Staff is very nice.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月22日回覆
Dear Sharon,Thank you for taking the time to share your thoughts with our team. We are thrilled that our team made a positive impact on your stay with us. It will make them glad to know that you appreciate our high standards of cleanliness. Having you as a guest was an absolute pleasure, and we look forward to welcoming you back.

6/10 一般般

Matthew

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lots of homeless people walking nearby and feeling unsafe to walk to nearby shops and restaurants.
於 2024 年 2 月住了 6 晚
General Manager 於 2024年2月20日回覆
Dear Matthew,While we thank you for being our guest and sharing your feedback, we are disappointed that you had concerns during your stay. Please know that the safety of our guests is our top priority, and we have several safety measures in place to help ensure the comfort and safety of all. Please know we are always working to improve and hope we have another opportunity to welcome you back and impress you further.

10/10 有夠讚

jose

家庭旅遊
喜歡:員工素質和住宿環境和硬體
Smell ugly and carpet looks dirty
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月20日回覆
Dear Jose,Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley, and we appreciate your honesty in highlighting areas for improvement. Rest assured, your insights are valued, and our team will address these concerns promptly. We're glad you chose to stay with us and hope you'll give us another chance to exceed your expectations in the future.

10/10 有夠讚

MIGUEL

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Me llamo la atención que siendo PET friendly las habitaciones tuvieran alfombra. Considerando más complicado de mantener limpias y desinfectadas
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月20日回覆
Dear Miguel,Thank you for being our guest and sharing your five-star review. We know that our furry friends are part of the family, so we are happy to help accommodate our guest's needs to have them stay with us. That said, we also have the best cleaning crew in the business to ensure our accommodations are spotless and comfortable for all of our guests. We are glad you were impressed and look forward to having you join us again at DoubleTree by Hilton Hotel San Diego - Mission Valley.

4/10 不太好

Francisco

喜歡:整潔度
於 2024 年 2 月住了 1 晚

10/10 有夠讚

robert

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
It was great
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月13日回覆
Dear Robert, Thank you for choosing DoubleTree by Hilton Hotel San Diego - Mission Valley. We're delighted to hear that you had a great experience with us. Your satisfaction is very important, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 有夠讚

Douglas

喜歡:整潔度、員工素質和住宿環境和硬體
Good location with easy access to 163 and major freeways. One of the nicer gyms for a hotel. Parking at $35 a night is a bit ridiculous since there are no other realistic options in that area.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年2月5日回覆
Dear Douglas,It's good to hear that you enjoyed our convenient location and had an overall positive experience at DoubleTree by Hilton Hotel San Diego - Mission Valley. Thank you for spotlighting our gym and sharing your thoughts as we constantly aim to make the appropriate changes and improvements. We hope to welcome you back soon for another great visit.

6/10 一般般

Antonique

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

4/10 不太好

Jung Wook

於 2024 年 1 月住了 1 晚

10/10 有夠讚

GABRIEL

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente ubicacion. Un hotel muy comodo
於 2024 年 1 月住了 3 晚
General Manager 於 2024年2月2日回覆
Dear Gabriel,We're delighted to know that our amazing location was perfect for your needs and that you had a good time overall. Thank you so much for the high rating, and we hope to see you again soon.

8/10 不錯哦

Carlos

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to do some sightseeing
於 2024 年 1 月住了 3 晚
General Manager 於 2024年1月28日回覆
Dear Carlos,It's always a pleasure hearing from our guests. We're glad you enjoyed your stay, and we look forward to seeing you again should you be back in the area.

10/10 有夠讚

Laura

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was fantastic!
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月26日回覆
Dear Laura,Thank you for your kind words! We're delighted to hear that our team made a fantastic impression on you. Your satisfaction is our top priority, and it's rewarding to know we've achieved that. We look forward to welcoming you back to DoubleTree by Hilton Hotel San Diego - Mission Valley for more great hospitality!

6/10 一般般

JOSE ALEJANDRO

家庭旅遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Me tuvieron que cambiar de habitación porque llovió y se metió el agua y se mojó toda la alfombra no se podía estar ahí durmiendo
於 2024 年 1 月住了 4 晚
General Manager 於 2024年1月24日回覆
Dear Jose,While we are deeply sorry for the condition of your initial room, we are glad we were able to relocate you to more suitable accommodations. Rest assured, we are making corrections where needed to ensure an experience like yours does not repeat itself. Thank you for your feedback.

8/10 不錯哦

Andrew

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Peng

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 7 晚

10/10 有夠讚

Georgina

於 2024 年 1 月住了 7 晚

6/10 一般般

JOSE

家庭旅遊
不喜歡:住宿環境和硬體
NECESITA MANTENIMIENTO
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月16日回覆
Dear Jose,Thank you for choosing to stay with us at DoubleTree by Hilton Hotel San Diego - Mission Valley. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. Guest feedback is very important to us, and we would appreciate learning more about where you felt we could improve. We look forward to connecting with you.

8/10 不錯哦

EDUARDO VELEZ

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo excelente solo el estacionamiento no lo deberían de cobrar
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月13日回覆
Dear Eduardo,Thank you for letting us know about your visit to DoubleTree by Hilton San Diego - Mission Valley. We trust your room was clean and comfy and that you had pleasant interactions with our friendly staff. Our parking fees are clearly stated online for our guests to be aware of prior to arrival, nonetheless, we apologize for any inconvenience caused. We look forward to welcoming you back in the future.

10/10 有夠讚

Jose

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Todo estuvo bien
於 2024 年 1 月住了 4 晚
General Manager 於 2024年1月13日回覆
Dear Jose,It was a pleasure hosting you at DoubleTree by Hilton Hotel San Diego - Mission Valley! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

8/10 不錯哦

Ana Lilia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything went well. However, they did not have enough cookies every day as promised.
於 2023 年 12 月住了 5 晚
General Manager 於 2024年1月13日回覆
Dear Ana,It was a pleasure to host you during your recent visit. We sincerely appreciate you taking the time to provide us with a review, and we're glad you enjoyed your time at our hotel and had a nice stay. That being said, we apologize for any inconvenience you experienced regarding our delicious cookies, and we have notified our staff of your comments to ensure they are always available. It would be an honor to welcome you back to our hotel the next time you are in San Diego.

10/10 有夠讚

Maria Enriqueta

喜歡:整潔度、員工素質和住宿環境和硬體
Me gustó el servicio del Hotel. La cercanía a las principales vías y al trolley.
於 2023 年 12 月住了 7 晚
General Manager 於 2024年1月13日回覆
Dear Maria,We're glad you enjoyed our attention service and convenient location. Thank you for sharing your great experience at DoubleTree by Hilton Hotel San Diego - Mission Valley, and please return soon for another fantastic visit.