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Reviews of Avid Hotels Salem, An Ihg Hotel

2.5 out of 5
Avid Hotels Salem, An Ihg Hotel
501 WILDWOOD ROAD, Salem, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 413 out of 557 reviews" "
Rating 8 - Good. 108 out of 557 reviews" "
Rating 6 - Okay. 16 out of 557 reviews" "
Rating 4 - Poor. 14 out of 557 reviews" "
Rating 2 - Terrible. 6 out of 557 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable bed, great staff
Stayed 1 night in May 2024
Response from Vicki on 2024/5/17
Karen,Thank you so much for your review! We do appreciate you & thank you for your stay. Please come back to see us in the future!

10/10 Excellent

Bram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Vicki on 2024/5/15
Bram,Thank you so much for your review! We thank you for your stay & hope to see you again when you are in the area!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet property!
Stayed 1 night in May 2024
Response from Vicki on 2024/5/13
Tracy,Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Tarig

Liked: Cleanliness, staff & service, property conditions & facilities
Like it and recommend it for next trip.
Stayed 2 nights in May 2024
Response from Vicki on 2024/5/13
Tarig,Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

George, Centreville

Liked: Cleanliness, staff & service, property conditions & facilities
European Vibe
Stayed 2 nights in May 2024
Response from Vicki on 2024/5/13
George,Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Roxanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute & modern establishment! The room was very small but it had everything we needed and it was cozy! I would definitely stay there again!
Stayed 3 nights in May 2024
Response from Vicki on 2024/5/13
Roxanne,Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Julie

Liked: Staff & service
Convenient to interstate Interior of room was bare bones and floors were dirty
Stayed 1 night in Apr 2024
Response from Vicki on 2024/5/6
Julie,I am so sorry you were not satisfied with your stay. We do appreciate you & we do hope that you will give us another opportunity to serve you!

10/10 Excellent

shelley, green river

Stayed 4 nights in Apr 2024
Response from Vicki on 2024/5/6
Shelly,Thank you for taking the time to leave us this wonderful review. We here at avid Salem strive very hard to make sure that every guest that chooses to stay with us has a wonderful experience. We hope to see you in the future and hope you continue to choose us for your traveling needs

8/10 Good

James

Liked: Cleanliness
Terrible smell in the lobby
Stayed 1 night in May 2024
Response from Vicki on 2024/5/6
James,Thank you for your review! We do appreciate your stay & we do hope to see you again in the future!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed, great breakfast, great checkin, nothing to complain about!
Stayed 1 night in Apr 2024
Response from Vicki on 2024/5/6
AWe thank you for choosing to stay with us on your recent visit to Salem. We know that you have many options, it has been an honor serving you.We value your comments, as they allow us to measure our job as a work team focused on your satisfaction, thank you for taking the time to share them.We are glad that you had a pleasant stay, that you enjoyed our facilities and services.Looking forward to seeing you back soon!ndrew,

6/10 Okay

Tricia, Winston salem

Traveled with family
Liked: Property conditions & facilities
Very plain rooms. Too small. No closets at all
Stayed 2 nights in Apr 2024
Response from Vicki on 2024/4/26
Tricia,I am sorry that we did not meet your expectations. I do hope you will come back again to see us!

10/10 Excellent

Johnathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing negative to say about this hotel. It is modern, new and minimilistic. A couple high notes: They offer 2 types of pillows - feather and cotton. They're toiletries are larger bottles that are refillable. And it's Dove, which im familiar with. You can do check out and check your bill right from the TV. Their continental breakfast was a good variety of things with a nice selection of healthy options. I wasnt familiar with this brand hotel before staying here, but will be checking them out on my next trip! Very good hotel!
Stayed 1 night in Apr 2024
Response from Vicki on 2024/4/26
Johnathan,Thank you for taking the time to leave us this wonderful review. We here at avid Salem strive very hard to make sure that every guest that chooses to stay with us has a wonderful experience. We hope to see you in the future and hope you continue to choose us for your traveling needs

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this Avid hotel. We love the design, perfect for a short stay. The room and public areas were spotless. Staff was very friendly and helpful. Breakfast is quick and tasty. And the coffee is delicious! We will stay here again!
Stayed 1 night in Apr 2024
Response from Vicki on 2024/4/26
Linda,So happy to hear that you are an avid fan! We love it when our guests have a memorable experience and share that with us. We really do appreciate the feedback so we know what we are doing right. We hope to see you again!

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best handicap accessibality facility I've seen. Thanks.
Stayed 1 night in Apr 2024
Response from Vicki on 2024/4/26
John,Thank yo so much for your very kind review! We thank you for your stay & look forward to having you stay with us again!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, convenient hotel.
Stayed 1 night in Apr 2024
Response from Vicki on 2024/4/19
Nancy,Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Sabrina

Stayed 1 night in Apr 2024
Response from Vicki on 2024/5/10
Sabrina,Thank you so much for your review! We appreciate your stay & we do hope to see you again in the future!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Vicki on 2024/4/15
Kate,Thank you for taking the time to leave us this wonderful review. We here at avid Salem strive very hard to make sure that every guest that chooses to stay with us has a wonderful experience. We hope to see you in the future and hope you continue to choose us for your traveling needs

10/10 Excellent

Logan

Stayed 1 night in Apr 2024
Response from Vicki on 2024/5/6
Logan,We thank you for choosing to stay with us on your recent visit to Salem. We know that you have many options, it has been an honor serving you.We value your comments, as they allow us to measure our job as a work team focused on your satisfaction, thank you for taking the time to share them.We are glad that you had a pleasant stay, that you enjoyed our facilities and services.Looking forward to seeing you back soon!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and super clean. Even tho we could see the highway the room was very quiet. The staff were friendly and helpful. Will definitely stay here again!
Stayed 1 night in Apr 2024
Response from Vicki on 2024/4/15
Linda, Thank you for taking the time to leave us this wonderful review. We here at avid Salem strive very hard to make sure that every guest that chooses to stay with us has a wonderful experience. We hope to see you in the future and hope you continue to choose us for your traveling needs

8/10 Good

Evelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean, modern and accessible to freeways.
Stayed 1 night in Apr 2024
Response from Vicki on 2024/4/12
Evelyn,Thank you for your review! We do appreciate your stay & hope to see you again in the future!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities
All the above that I checked.
Stayed 1 night in Apr 2024
Response from Vicki on 2024/4/8
Linda,Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Jessabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very calm, quiet, and clean! Exactly what I needed for a last minute stop on my long drive back home.
Stayed 1 night in Mar 2024
Response from Kam Patel on 2024/4/7
Thank you for taking the time to write this review and share your experience. It is great to hear how you enjoyed the value and the convenient location of our hotel! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We hope to see you again soon!

8/10 Good

Greg

Stayed 1 night in Apr 2024
Response from Vicki on 2024/4/26
Greg,Thank you for your review! We really appreciate your stay & look forward to seeing you again soon!

10/10 Excellent

Thomas E

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel!
Stayed 1 night in Mar 2024
Response from Vicki on 2024/4/1
Thomas,We thank you for choosing to stay with us on your recent visit to Salem. We know that you have many options, it has been an honor serving you.We value your comments, as they allow us to measure our job as a work team focused on your satisfaction, thank you for taking the time to share them.We are glad that you had a pleasant stay, that you enjoyed our facilities and services.Looking forward to seeing you back soon!

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Very CLEAN, staff was professional and helped with dining options. This is the second time we stayed in the Salem Avid hotel. Will stay again
Stayed 1 night in Mar 2024
Response from Vicki on 2024/4/1
Vicki,So happy to hear that you are an avid fan! We love it when our guests have a memorable experience and share that with us. We really do appreciate the feedback so we know what we are doing right. We hope to see you again!

10/10 Excellent

Elaine

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, new and modernized. Room had everything we needed. There was no closets but there were had cubbies, shelf’s, hooks and hangers for all you things. Dog fees were reasonable and there were enough grassy areas for them. Breakfast was better than I thought it was going to be. Staff was welcoming.
Stayed 1 night in Mar 2024
Response from Vicki on 2024/4/1
Elaine,We thank you for choosing to stay with us on your recent visit to Salem. We know that you have many options, it has been an honor serving you.We value your comments, as they allow us to measure our job as a work team focused on your satisfaction, thank you for taking the time to share them.We are glad that you had a pleasant stay, that you enjoyed our facilities and services.Looking forward to seeing you back soon!

10/10 Excellent

Donald

Traveled with partner
Pillows were uncomfortable but the rest was all very very good
Stayed 1 night in Mar 2024
Response from Vicki on 2024/3/29
Donald,Thank you so much for your review! We do appreciate your stay & hope to see you again in the future

8/10 Good

Linda, Hanover

Liked: Cleanliness, staff & service, property conditions & facilities
Only really slept there
Stayed 1 night in Mar 2024
Response from Vicki on 2024/3/29
Linda,Thank you for your review! We do appreciate your stay & we do hope to see you again in the future!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Vicki on 2024/3/29
George,Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor between rooms does not seem to muffle sounds at all. Sounded as if the person above me rode a Clydesdale around the room most of the night.
Stayed 1 night in Mar 2024
Response from Vicki on 2024/3/25
Holly,I am so sorry that you did not have a great experience. We do hope to see you again & ask for the top floor!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kam Patel on 2024/3/22
Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Dova

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Welcoming staff. Dog friendly.
Stayed 1 night in Mar 2024
Response from Vicki on 2024/3/15
Dova,Thank you so much for your review! We strive to make sure all of our guests including the four legged ones feel very comfortable staying with us! When you are back in the area, we hope to see you again!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
We had never stayed at an Avid Hotel before but we sure will stay again!
Response from Vicki on 2024/3/15
Cody,Thank you so much for your review! So happy to hear that you are an avid fan! We love it when our guests have a memorable experience and share that with us. We really do appreciate the feedback so we know what we are doing right. We hope to see you again!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small but very clean and well set up. Plenty of space to hang up clothes and unpack. The 24hr coffee bar was perfect. I'll be back for sure and look for other AVID Properties.
Stayed 1 night in Mar 2024
Response from Vicki on 2024/3/11
Richard,Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

JAKE

Stayed 1 night in Mar 2024
Response from Vicki on 2024/4/1
Jake,Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice view, and it was very quiet. Two thumbs up.
Stayed 1 night in Mar 2024
Response from Kam Patel on 2024/3/10
Thank you for rating our hotel so highly! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

JM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kam Patel on 2024/3/2
Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. We appreciate your kind words and hope to have the pleasure of welcoming you back soon

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean and it looks like new
Stayed 1 night in Feb 2024
Response from Vicki on 2024/2/26
Antonio,thank you so much for your review! We really appreciate your stay & hope to see you again in the future!

10/10 Excellent

Erin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect. Loved the soap and shampoo dispensers and all the hooks. Comfortable.
Stayed 1 night in Feb 2024
Response from Vicki on 2024/2/19
Erin,Thank you so much for your review! We really appreciate your stay & we do hope that you will join us again in the future!

10/10 Excellent

Briauna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, and able to accommodate our later check in time. Rooms were very clean and comfortable, and a to go breakfast was available.
Stayed 1 night in Feb 2024
Response from Vicki on 2024/2/14
Briauna,Thank you so much for your review. We do appreciate your stay & hope we will see you again in the future!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, and modern.
Stayed 1 night in Feb 2024
Response from Vicki on 2024/2/14
Jim,Thank you for your review! We really appreciate your stay & hope to see you again in the future!

10/10 Excellent

Kori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Vicki on 2024/2/12
Kori,Thank you for your feedback! We really appreciate your stay & look forward to having you stay with us again!

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so clean!
Stayed 1 night in Feb 2024
Response from Vicki on 2024/2/12
Julie,Thank you for your feedback! We really appreciate your stay & look forward to having you stay with us again!

10/10 Excellent

Lavonne

Stayed 1 night in Feb 2024
Response from Kam Patel on 2024/3/22
Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Donald

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and modern , staff was very helpful and the hotel is conveniently located close to the highway.... although that can be evident from the jake brakes from your aways epithet truck drivers
Stayed 1 night in Feb 2024
Response from Vicki on 2024/2/7
Donald,Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
staff were very friendly and helpful. breakfast was meh. very convenient for travelling with a dog as they gave us a first floor room right near a side exit. Bed was comfortable and I slept well.
Stayed 1 night in Feb 2024
Response from Vicki on 2024/2/5
Suzanne,Thank you for your review! We appreciate your stay & we do hope to see you again in the future!

10/10 Excellent

Janelynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vicki on 2024/2/2
Janelynn,Thank you so much for your review! We really appreciate your stay & look forward to having you stay with us again!

10/10 Excellent

BERNADETTE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Clean comfy easy on and off interstate. Great price.
Stayed 1 night in Jan 2024
Response from Vicki on 2024/1/29
Bernadette, thank you so much for your review! We really appreciate your stay & we do hope to see you again in the future!

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service!
The staff was helpful and friendly. Our room was super clean and comfortable. The hotel has been in business just over a year so everything is new and modern. Overall we had a great stay!
Stayed 1 night in Jan 2024
Response from Vicki on 2024/1/29
Caroline,Thank you for rating our hotel so highly! Your positive review means a lot to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Jeanne

Stayed 1 night in Jan 2024
Response from Vicki on 2024/3/25
Jeanne,I am so sorry that yo did not have a good experience. I would love to know what the problem was. This is how we train our employees.