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拉特蘭凱藝飯店的評分

2.5 out of 5
拉特蘭凱藝飯店
253 S Main St, Rutland, VT

評論

6.0
10 分，有夠讚；807 則評論中有 113 則" "
8 分，不錯哦；807 則評論中有 211 則" "
6 分，一般般；807 則評論中有 181 則" "
4 分，不太好；807 則評論中有 159 則" "
2 分，很糟糕；807 則評論中有 143 則" "

6.2/10

整潔度

7.2/10

員工素質

5.8/10

設施服務

5.6/10

住宿環境和硬體

4.8/10

環保程度

評論

2/10 很糟糕

Milly，Hong Kong

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bad experience
Weak wi-fi and upstair was noisy in the morning. Bikes was leaving and produced noise and bad smell. Dirty room and towel.

2/10 很糟糕

Grzegorz

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
old and shabby.. not to mention 'free breakfast' sorry. will not stay there again
於 2024 年 2 月住了 2 晚

6/10 一般般

Robert

不喜歡：員工素質和住宿環境和硬體
於 2022 年 4 月住了 2 晚

4/10 不太好

Alain

團體旅遊
不喜歡：住宿環境和硬體
於 2022 年 3 月住了 1 晚

2/10 很糟糕

Joseph

團體旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 1 晚

4/10 不太好

Eric

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Staff shortages are very apparent. Seem to be a lot of smokers also staying there. Not a place I would rush back to.
於 2022 年 3 月住了 2 晚

4/10 不太好

Edward

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Uuugh
The girls at the front desk were nice but they put me in a room where I believe the room next to me had long term guests. They were talking in hallway like they were at at party. They were loud until about 11pm. The kids were playing ball in the hallway until 9pm then when they went in their room the kids were banging on the wall and bouncing the ball. Then the rest of the night the tv was on with the volume way up. Terrible experience
於 2022 年 2 月住了 1 晚

4/10 不太好

Kevin

於 2022 年 2 月住了 1 晚

2/10 很糟糕

RICARDO

於 2022 年 2 月住了 5 晚

2/10 很糟糕

caroline

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
They never on 4 nights and 5 day bother to come and cleaned how the room or made the bed. The bath was not clean.
於 2022 年 2 月住了 4 晚
christy 於 2022年2月24日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. The comments you have shared about the housekeeping problems you encountered have been forwarded to management for their review so that this issue may be addressed moving forward. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 不太好

Sherry

家庭旅遊
喜歡：整潔度
It had the feel of government housing. The clientele were milling around a lot on the property just walking the halls. You have to request to have your room cleaned the day before. Which they don't tell you this. Breakfast was in a box. We won't stay there again.
於 2022 年 2 月住了 4 晚

6/10 一般般

Kimberly

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Noisy neighbors
Front service desk and every employee encountered was incredibly nice. My biggest problem was that this is a pet friendly hotel and the couple staying next to us during our entire 3-night stay had no control over their two yappy dogs. Since the rooms had an adjoining door we could hear the dogs clearly. Other than the yappy and noisy pups our stay was relatively nice for the price we paid for our stay. In the future I plan to avoid pet friendly fly hotels unless we are traveling with our four legged family members.
於 2022 年 2 月住了 3 晚

2/10 很糟糕

Barbara

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Will never stay there again.
於 2022 年 2 月住了 2 晚

6/10 一般般

Gavin

喜歡：客房舒適度
不喜歡：員工素質
The other reviews were correct
Listen: Before I tell you the rest, I will say this. Despite everything else, our ROOM was quite nice. The bathroom in our room was just right. And most importantly, they did let us check in after midnight when we finally made it to Rutland in a snowstorm. However: as many others have said, there wasn't anyone at the desk for quite a while when we got there and I had to make a phone call. I got the impression that there was just one guy working there, doing as much as one person can do, which is admirable but not enough to run a hotel. The hallway had a kind of abandoned/neglected appearance, and the place is definitely not smoke-free, BUT our room did not smell like cigarettes, so that's very good. Overall, we got the impression of a place that had fallen on hard times, perhaps as a result of the pandemic, and has been dealing with it and trying climb back out of it. As I said, our room was nice and we were happy in it. We did not take them up on the bagged breakfast in the morning and we did not try out the swimming pool. Anyways, it was one of the least expensive places in town, near lots of restaurants and things, and it's about half an hour's drive up to Killington. All in all, we probably wouldn't stay there again, but there was no harm done.
於 2022 年 2 月住了 3 晚

4/10 不太好

Regina

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
Unfortunately no staff member at the desk when I arrived. Long wait for a staff member to be available to assist. Room had adjoining door to next room with significant gap in door that did not afford adequate privacy.
於 2022 年 1 月住了 1 晚

8/10 不錯哦

kenneth

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Price 😁
於 2022 年 1 月住了 1 晚

4/10 不太好

Thomas

不喜歡：整潔度、員工素質和住宿環境和硬體
Listed as a 2-star property, quickly moving downhill to 1-star territory. Cheapest place for my stay...and for a reason, I guess. Perhaps due to Covid, lack of staff, whatever, the place was not well-maintained. Hallways not vacuumed, king bed had a queen sheet mounted sideways which did not even cover bed (what, no king sheets?!), general sense of better times in the past. Advertised "hot breakfast" turned out to be a box with a dead apple, pre-packed muffin, two granola bars and a bottle of water. "Complimentary" morning beverage bar had run out of coffee and had only powdered whitener, no milk/cream. I will pay more next time for better place.
於 2022 年 1 月住了 1 晚

10/10 有夠讚

Erica

於 2022 年 1 月住了 1 晚

4/10 不太好

James R

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
The hallways looked to be unvacuumed for several days. there was no place to hang coats. there was no one available at the front desk for checkin for several minutes after arrival. i would not stay here again.
於 2022 年 1 月住了 1 晚

8/10 不錯哦

Xunbin

親子旅遊
喜歡：整潔度、員工素質和設施服務
All good and newly renovated, except building backdoor access failed, no people at reception desk for check-in (need to call), bathroom layout kind of awkward (door can only half open)
於 2021 年 12 月住了 2 晚

4/10 不太好

Gary，Nanuet

團體旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Nothing
於 2021 年 12 月住了 1 晚

4/10 不太好

Kimberly

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Dirty. Plus seemed like the crowd around it was terrible
於 2021 年 12 月住了 3 晚

8/10 不錯哦

Bin

於 2021 年 12 月住了 3 晚

4/10 不太好

Leon，Tenafly

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Staff was nice. room was not ready up until 5pm. No housekeeping was provided during the stay. Hallways smell with cig smoke.
於 2021 年 12 月住了 2 晚

8/10 不錯哦

dana

於 2021 年 12 月住了 1 晚

6/10 一般般

Hoi Chau

不喜歡：整潔度和住宿環境和硬體
Over-priced
The hotel and the common areas are pretty dated. The room was a bit dirty and certainly needs some improvements and deep cleaning. No microwave in the room. The water boiler/kettle was not working.
於 2021 年 12 月住了 2 晚

2/10 很糟糕

Paul

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Smelled of urine. Extremely loud, rude guests/residents.
於 2021 年 12 月住了 2 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：客房舒適度
Just barely ok
Arrived at 3 and room was not ready for 1 hour. Room comfortable. Property not well maintained. Photos are outdated. Breakfast was a box with 4 granola bars and 4 apples.
於 2021 年 12 月住了 1 晚

4/10 不太好

John

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
It is a dumpy fleabag hotel. Quality doesn't equal inexpensive...
於 2021 年 11 月住了 1 晚

6/10 一般般

Gary

情侶出遊
喜歡：員工素質
不喜歡：整潔度和設施服務
Original room not totally clean (bathroom). Staff responded with an immediate upgrade. No hot breakfast area breakfast, boxes instead.
於 2021 年 11 月住了 1 晚

2/10 很糟糕

Kevin

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Didn’t like anything about this property. Coffee shop closed. Pool closed. My key card wouldn’t work on the only entrance to to hotel that was opened. Part of property had trash and a huge dumpster.
於 2021 年 11 月住了 1 晚

6/10 一般般

Lindsay

喜歡：整潔度、員工素質和設施服務
於 2021 年 10 月住了 1 晚

4/10 不太好

Danny

商務旅客
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Poor location and quality
The place was very dirty. And rather unsafe. People constantly roaming the halls. Rooms are also rented. We had people above that never stoped banging and jumping and going in and out. We could hear everything got very little sleep. The doors don’t shut properly. The exist were left open on the side of the building allowing whoever to come into the hall. Very uncomfortable feeling. I don’t recommend spending a night here
於 2021 年 10 月住了 1 晚

6/10 一般般

Kimberly

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
So So
Very average, cramped and not super clean, but manageable for the price.
於 2021 年 10 月住了 1 晚

6/10 一般般

David

喜歡：員工素質和客房舒適度
不喜歡：整潔度和住宿環境和硬體
Run-down appearance, but comfortable bed.
Despite the dilapidated condition of the halls and stairways and the stains on the tub, the room was okay and the bed was very comfortable.
Side entrance
Outdoor appearance
Indoor stairway
AC unit in room
於 2021 年 10 月住了 1 晚

2/10 很糟糕

Apratim

於 2021 年 10 月住了 1 晚

4/10 不太好

Rachel

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
Dissatisfied Customer
The room was dirty, bedding stained, the shower and sink didn't drain well. There was a sucked on cough drop om the floor and zero housekeeping was done during my stay. There was visible dust on all surfaces. The wifi didn't work for the entirety of my 3 day stay and the Cable tv worked hit and miss. The few staff members I interacted with were rude and abrasive
於 2021 年 10 月住了 3 晚

2/10 很糟糕

Nicola

於 2021 年 10 月住了 1 晚

8/10 不錯哦

hui

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice space room and clean
於 2021 年 10 月住了 1 晚

4/10 不太好

Bhoomika

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Bathtub was really disgusting , some spots and not cleaned ….bed were not properly made and sheets seems old and not washed …. Also saw some bug in room ….I have taken pictures too …nightlamp’s were still in plastic covers…….front desk person was pleasing and welcoming other than that not that much of pleasing property for the price that we paid . Thanks
於 2021 年 10 月住了 1 晚

2/10 很糟糕

Wisuda，Bayville

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was disgusting! The bathtub drain got clogged and was filled with hair! We asked if we could get put in another room, and that bathtub drain was also clogged, and water It wouldn't go down!
於 2021 年 10 月住了 1 晚

10/10 有夠讚

Justin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A+
Clean, Comfortable, Nice People.
於 2021 年 10 月住了 2 晚

8/10 不錯哦

Karen

團體旅遊
喜歡：整潔度和客房舒適度
Room was immaculate. Building undergoing renovation so all facilities not open. Common areas (halls) a bit “old” looking. Only problem was -we arrived at 2 pm and couldn’t check in until 6 pm. Told that cleaning staff was short handed.
於 2021 年 10 月住了 1 晚

4/10 不太好

Jonathan，Goshen

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
Exterior door swipe security missing at back & hard to use at main entrance. Lots of trash around main entry door & junk on top of vending machines. Entry and exit drive caused standard suspension car to bottom out & scrape. Untrained staff could not print our bill. There were no coffee cups in the room. Generally disappointing appearance upon entry to motel. Breakfast was two small bars, an orange, and bottled water.
於 2021 年 10 月住了 1 晚

6/10 一般般

真實旅客

喜歡：客房舒適度
不喜歡：住宿環境和硬體
In need of renovation but comfy bed
It was close to impossible to find a hotel in Vermont during peak foliage season so we ended up here. First, they didn’t have our booking. Contacted hotels.com who sorted it out but it was stressful as the alternative was probably to sleep in our car. Front desk wasn’t very friendly (warmed up later). The positive: the bed was comfortable and the shower was ok, and we could open the windows. The hotel I think had been closed all summer due to the pandemic and had just reopened so it might explain some things. Like the pool being closed (or rather: LOOKED closed as it was not clean). The hotel is in dire need of renovation. Some renovations were done but was far from charming. No curtains. The lamp in our bedroom still had the plastic on so it was clearly new. Overhead lamps for reading didn’t work but there were bedside lamps so we didn’t report it. We heard several in reception complain that many TV channels didn’t work but we never turned on the TV. The shower curtain was new but the bath tub clearly wasn’t new. We stayed two nights. When we returned the 2nd night the room wasn’t cleaned. We didn’t care and didn’t report it until the next day. Breakfast was a box with a bottle of water, an orange and two protein bars. We were happy to get a hotel room at a price that wasn’t outrageous so all in all, we were fine but we won’t stay there again. The area is not great next to the night it there are some restaurants and fast food places. Panera was near.
Bath tub
Room was not cleaned after first night
Bathtub
於 2021 年 10 月住了 2 晚

4/10 不太好

真實旅客

不喜歡：整潔度和住宿環境和硬體
Dissatisfied stay
Overprice for the quality of hotel. The room it was smelled and the bathroom dirty. And the building in general the cleaning it was very bad.
於 2021 年 10 月住了 2 晚

4/10 不太好

Teresa

不喜歡：整潔度和員工素質
Gross!
Bed was clean and comfortable but the room wreaked of urine… the carpet was nasty … bathroom floor looked like there was cr*p on the floor… website said breakfast included and we got a box breakfast due to covid with a bottle of water, 2 sugary granola bars and an apple… terribly dirty in the lobby and the grounds were strewn with beer cans
於 2021 年 10 月住了 1 晚

2/10 很糟糕

Surekha

不喜歡：整潔度和住宿環境和硬體
Horrible horrible place to stay. Very poorly maintained stinky smelly crammed room. But then you get what you pay for. It’s a cheap place. Stayed here for Columbus Day long weekend on our way to Stowe. Stayed here only bcoz all other places were totally booked. Will never return to any Quality Inn!
於 2021 年 10 月住了 1 晚

4/10 不太好

SICHONG

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2021 年 10 月住了 1 晚

4/10 不太好

Pramod

不喜歡：設施服務和住宿環境和硬體
於 2021 年 10 月住了 1 晚