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布里斯托席納貝爾尼尼飯店 - 傲途格精選的評分

5 out of 5
布里斯托席納貝爾尼尼飯店 - 傲途格精選
Piazza Barberini 23, Rome, RM

評論

8.2

非常好

10 分，有夠讚；497 則評論中有 224 則" "
8 分，不錯哦；497 則評論中有 158 則" "
6 分，一般般；497 則評論中有 61 則" "
4 分，不太好；497 則評論中有 29 則" "
2 分，很糟糕；497 則評論中有 25 則" "

8.6/10

整潔度

8.4/10

員工素質

8.4/10

設施服務

8.2/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

HSIU FEN

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 4 晚
Carla 於 2019年11月5日回覆
Dear Guest, Thank you for the positive feedback. We hope to welcome you back soon. Kindest regards, General Manager Gaetano T.

8/10 不錯哦

HSIU FEN

家庭旅遊
喜歡：員工素質
於 2019 年 8 月住了 4 晚
Carla 於 2019年11月5日回覆
Dear Guest, Thank you very much for having published a review about our hotel. We are delighted to read your satisfaction. We really hope to welcome you again at one of our many charming SINA Hotels. Kindest regards, General Manager Gaetano T.

10/10 有夠讚

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
A very good hotel
A best hotel, and very good location. P.S. only the toilet is not good, very poor. Can't flushed the toilet. And no handle at the bathtub when lying in water. I hope the hotel could improve this. Thanks.

8/10 不錯哦

Paulina

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
据说是很方便的地点
我们出门后把一张酒店的房卡放在了插电口，确保需要充电的东东可以在我们不在的时候充好电，但服务员收拾房子的时候却把卡拿走了。非常气愤！

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Syed

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
What a great place to stay in Rome. All the tourist sites are within walking distance. Lots of shopping and dinning options around the hotel. Friendly and However, No iron and ironing board in the room was a big inconvenience. They provided handheld Steam iron which was not ideal to press the clothes. No microwave in the room also.
於 2024 年 4 月住了 8 晚
executivebb 於 2024年5月1日回覆
Dear Syed,Thank you so much for the perfect review of the Sina Bernini Bristol Autograph Collection. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.Kindest regards,Marco BrattoFront Office Manager

8/10 不錯哦

Dhari

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I would take these points in mind: (Disadvantages): • Noise corridors all day long, with lots of door closures. • Room cleanliness is 7/10. • TV is not smart! And most of the channels are local. (Advantages): • Helpful staff. • great location in middle of everything. • 2 taxi stops infront of the hotel (which is a must).
於 2024 年 4 月住了 5 晚
executivebb 於 2024年4月20日回覆
Dear Dhari,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol Autograph Collection! We hope we provided you with enough attention and care and please rest assured that your commnets are very useful to understand on what we could improve.We are all looking forward to having you back within us!Kindest regards,Marco BrattoFront Office Manager

8/10 不錯哦

Juan Camilo

於 2024 年 4 月住了 3 晚
executivebb 於 2024年5月1日回覆
Dear Juan,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Kindest regards,Marco BrattoFront Office Manager

10/10 有夠讚

Veronica，Laguna Niguel

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel, great service, great location. Fabrizio at the breakfast area was the best!!!
於 2024 年 4 月住了 1 晚
executivebb 於 2024年4月9日回覆
Dear Veronica,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection. We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

2/10 很糟糕

Maria

商務旅客
喜歡：員工素質和設施服務
Epic fail in all ways. I arrived very early at 9:00am and yes I know that check in is at 3pm but I offered to pay extra for an early check in. But they said I had to wait. So I waited upstairs then waited in the bar area and then in the lobby- the hotel was fairly empty- I did see a few others check in after me and they got access to their room before I did. I feel like that shouldn’t happen and if so that they then at least give me an update on my room status - I was traveling for over 20 hours. Once I finally got into my room, the lights didn’t work. You could tell this room was used recently. The poor bellman ran up and down changing the keys 3 times to get the lights to work. Management called me and said they would figure it out. I fell asleep and woke up 3 hours later still with no electricity. I called down and they said they forgot. Once I hung up they finally switched the lights on. Unbelievable. You should also know that elevators are very very slow, and the front desk at check out is very very slow. And on top of it they tried to charge me over 100€ more than what I booked on Expedia. My rate was 308.18 € and at checkout they were charging me 429€. They were confused and not sure how to handle. I told them to figure it out and email me with the correct bill. Location is great, but inside the hotel is very noisy because the hallways are all marble and you can hear everything plus the doors slamming. The bellman and the gym were the only positive to this property.
executivebb 於 2024年2月28日回覆
Dear Maria,Thank you for your recent stay and for the candid review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. We are always looking for ways to improve and your comments have been noted for our future plans in developing the property. We apologize for not meeting your expectations and we are grateful for your business. We hope to welcome you again in the future.Kind regards,Marco BrattoFront Office Manager

10/10 有夠讚

Michael

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The staff is amazing!
於 2024 年 1 月住了 5 晚
executivebb 於 2024年2月13日回覆
Dear Michael,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

8/10 不錯哦

McKenzie

喜歡：整潔度和員工素質
不喜歡：客房舒適度
Beautiful hotel. Awful mattress
They beds were purgatory. Straight terrible At that price point and level of hotel the mattresses should be amazing. Very disappointed. We stayed there 5 nights and had to get a massage after we got home
於 2024 年 1 月住了 5 晚
executivebb 於 2024年1月18日回覆
Dear Valued Guest,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! I am really sorry to hear that your experience did not meet completely your expectations and please kindly be informed that we have changed the beds in all our bedrooms last year and those are the approved Marriott standard beds. We are sorry that you have not appreciated.We are all looking forward to having you back within us!KIndest regards,Marco BrattoFront Office Manager

10/10 有夠讚

MARIEANN

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel. Easy to walk to many things. Our favorite meals were less than a 10 minute walk. Taxi outside ready to take us wherever we needed to go. Breakfast was delicious. Rooftop over looks the city for a night quiet night. The staff very friendly.
於 2023 年 12 月住了 3 晚
executivebb 於 2023年12月17日回覆
Dear Marieann,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

10/10 有夠讚

TAMMY

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was very nice. Rooms were very clean. Housekeeping did a great job in room daily. The gentlemen at concierge desk were extremely helpful. Mario was a bell boy and we loved him! Great place to stay and highly recommend.
於 2023 年 11 月住了 8 晚
executivebb 於 2023年11月11日回覆
Dear Tammy,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.Warm regards,Marco BrattoFront Office Manager

8/10 不錯哦

Ross

家庭旅遊
喜歡：整潔度、員工素質和設施服務
We arrived Friday evening and the staff were excellent you can’t fault them. We got upgraded to the top floor and deluxe suite but it turned out to be a disadvantage. Right above us was the rooftop bar and there was a movie event on. We went up and could swear to god that steven Spielberg was standing there. Anyway, got told we had to go back downstairs. As for the room it was spacious for Rome just very noisy with the movie event on above us then outside our door led to the lifts from the rooftop so it got very noisy The shower… imagine the scene in Elf where he’s trying to wash in the small showers and you get the idea Can’t fault it other than that. Great staff, location is superb
於 2023 年 10 月住了 1 晚
executivebb 於 2023年10月22日回覆
Dear Valued Guest,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

2/10 很糟糕

Ginetto

於 2023 年 9 月住了 4 晚

2/10 很糟糕

Nina

於 2023 年 10 月住了 3 晚
executivebb 於 2023年10月27日回覆
Dear Nina,Thank you for your recent stay and for the candid review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. We take our guests feedback very seriously, may I invite you to contact me directly on my e-mail: executivebb@sinahotels.com so that we may find out more details of your visit and can investigate the issues you raised in more detail.Despite this unfortunate experience, we hope that you will consider staying at our property again in the near future, so we may have another opportunity to provide to you a more memorable experience. Kind regards,Marco BrattoFront Office Manager

6/10 一般般

FRANCISCO，SAN YSIDRO

喜歡：整潔度、員工素質和設施服務
I did not like the remodel I like the original lobby
於 2023 年 9 月住了 5 晚
executivebb 於 2023年9月20日回覆
Dear FRANCISCO, Thank you for taking the time to share about our hotel! We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also with maintaining the overall look and feel of our hotel. We are truly sorry that you have not appreciated our recent restyiling. We do hope you will consider us again the next time you are in the area for a much better stay. Kind regards, Marco BrattoFront Office Manager

10/10 有夠讚

Kenneth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
executivebb 於 2023年9月15日回覆
Dear Kenneth,Thank you so much for the perfect review of the Sina Bernini Bristol, Autograph Collection. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.Kindest regards,Marco BrattoFront Office Manager

10/10 有夠讚

John

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property and got a nice upgrade
於 2023 年 9 月住了 2 晚
executivebb 於 2023年9月13日回覆
Dear John,Thank you so much for the perfect review of the Sina Bernini Bristol, Autograph Collection. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.Kind regards,Marco BrattoFront Office Manager

10/10 有夠讚

Babak

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were extremely friendly and welcoming and went above and beyond to ensure professional service. Great location, and well worth the price if you are looking for clean and modern accommodations while staying in a beautiful and historic city. The rooftop bar view of Rome is also spectacular.
於 2023 年 8 月住了 4 晚
executivebb 於 2023年9月4日回覆
Dear Babak,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

10/10 有夠讚

Kamaldip

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful room and staff is extremely friendly
於 2023 年 8 月住了 1 晚
executivebb 於 2023年8月12日回覆
Dear Kamaldip,Thank you so much for the perfect review of the Sina Bernini Bristol, Autograph Collection. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.Kind regards,Marco BrattoFront Office Manager

10/10 有夠讚

Michael，Long Grove

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place
於 2023 年 8 月住了 4 晚
executivebb 於 2023年8月11日回覆
Dear Michael,many greetings from the Sina Bernini Bristol Autograph Collection! Thank you for your very nice comment shared on Expedia.com about your recent stay with us! On behalf of the staff we are delighted to read that your specific requests have been fully met! Looking forward to have the pleasure to meeting you again, Best regards,Marco BrattoFront Office Manager

10/10 有夠讚

Luis Alfonso

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Muy bien ubicado y precio calidad excelente
於 2023 年 8 月住了 1 晚
executivebb 於 2023年8月6日回覆
Dear Luis Alfonso,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

8/10 不錯哦

AHMAD

喜歡：整潔度、員工素質和住宿環境和硬體
Within walking distance of most of tbe attraction and in the middle of busy square , very good hotel
於 2023 年 7 月住了 1 晚
executivebb 於 2023年7月21日回覆
Dear Valued Guest,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

6/10 一般般

Janice

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 3 晚

10/10 有夠讚

Franco

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location
於 2023 年 5 月住了 3 晚
executivebb 於 2023年6月4日回覆
Gentile Franco,Grazie per questa bella recensione e per il punteggio pieno a noi riservato.Siamo molto felici di leggere la sua completa soddisfazione sulla nostra struttura e sul nostro servizio. La nostra priorità è sempre la cura del cliente. Torni presto a trovarci!Cordiali saluti,Marco BrattoFront Office Manager

10/10 有夠讚

David

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 1 晚
executivebb 於 2023年6月4日回覆
Dear David,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

8/10 不錯哦

MARIO

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
La ubicacion me gusto.
於 2023 年 4 月住了 6 晚
executivebb 於 2023年4月22日回覆
Dear Mario,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

10/10 有夠讚

Adam

於 2023 年 4 月住了 3 晚
executivebb 於 2023年4月12日回覆
Dear Adam,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol, Autograph Collection! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

4/10 不太好

SAILA

不喜歡：整潔度和住宿環境和硬體
This is not a 5star Luxury hotel. My kids changed their room two times as wifi was not working in those rooms. We had to change our room as well as it was very hot in the room as A/C was not working in the hotel. The breakfast does not worth the price you pay.
executivebb 於 2023年3月31日回覆
Dear Saila,Thank you for your recent stay and for the personal review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. We are always looking for ways to improve and your comments are very useful to understand on what we could. We apologize for not meeting your expectations and we are grateful for your business. We hope to welcome you again in the future.Kind regards,Marco BrattoFront Office Manager

4/10 不太好

Nabih

情侶出遊
不喜歡：員工素質和住宿環境和硬體
We booked a signature a room , we asked for Diffrent room the front desk downgraded our room to a worse room , the door between rooms was literally em next to the bed , we asked for Queen bed we received twin beds We put the sigh to clean the room since morning , came 4 Pm still no one cleaned , even they gave our room to another client by mistake Asked for coffe for minibar they showed up after I called 3 times 70 min after When I claimed simply said sorry and it’s weird , Concierge was good other than That everything was bad
executivebb 於 2022年12月30日回覆
Dear Nabih,Thank you for taking the time to review your visit to The Sina Bernini Bristol, Autograph Collection and for your constructive feedback. May I first of all say how very sorry I am that you left the hotel less than satisfied with the services you received. Our team at the property take great pride in providing all of our guests with the highest standard of service, and aim to deliver an exceptional and memorable experience throughout your stay. I am sorry that we failed to meet your expectations on this occasion.We do hope that, despite the your recent experience, you will decide to return to stay at The Sina Bernini Bristol, Autograph Collection, so we may have another chance to deliver to you memorable experience.Kind Regards,Marco BrattoFront Office Manager

8/10 不錯哦

FEDERICO

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Estadía en Roma
Muy bien ubicado, buen servicio, muy malo el servicio de internet y el gimnasio muy pobre en equipamiento y mantenimiento.
於 2022 年 11 月住了 7 晚
executivebb 於 2022年12月6日回覆
Dear Federico,thank you for your honest feedback and we are happy that your stay with us has met your expectations. Please rest assured that your comments will be shared witht he involved team to avoid this kind of issue for the future.For any future assistance you may need, please feel free to contact us again.Best regards,Marco BrattoFront Office Manager

6/10 一般般

mats

喜歡：員工素質
不喜歡：住宿環境和硬體
Frukost betyg.
Framför allt var frukosten inte mer en 3 stjärnig. Dåligt utbud, dålig service ont om platser.
於 2022 年 11 月住了 4 晚
executivebb 於 2022年11月24日回覆
Dear Mats,Thank you for taking the time to share your comments with us and we are sorry that your recent stay with us has not met completely your expectations.Thank you for your feedback regarding our breakfast buffet, generally the comments we receive are extremely positive and highlight the good variety on offer. Our buffet is filled with cold cuts, smoked salmon as well as freshly cut fruits, pastries and yogurts and yes we do offer scrambled and fried eggs as well as sausages and bacon as hot items. I'm sorry you were not appreciated it; we will take your thoughts on board.I hope you will return in the future. Kind regards,Marco BrattoFront Office Manager

6/10 一般般

Sheryl

喜歡：整潔度、員工素質和設施服務
Very good location for many sites. Very overpriced for what you get, a bed & a bathroom. Most of the staff were helpful & polite; some however were judgemental & thought themselves above their station of receptionist or bar tender. Obviously mini bar checks are not completed daily and I would suggest it was lucky I was there when a check was done otherwise I most likely would have been charged for content used by a previous guest. Not cool. There are many hotels in the area & I won't bother with this one next time.
executivebb 於 2022年11月3日回覆
Dear Sheryl,Thank you for your recent stay and for the candid review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. We are always looking for ways to improve and your comments have been passed to the relevant involved Team . We apologize for not meeting your expectations and we are grateful for your business. We hope to welcome you again in the future.Warm regards,Marco BrattoFront Office Manager

8/10 不錯哦

timothy

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
a#1 max what a jem recertion ladies could be cold in you owed money on your bill and when the bank rejected you she became pretrurbed it was just making a pymt early cause was spending and insisited you take the bad receipt mold in bathroom,shower the glass wall, the chaulking around tub old needed some mold removed and new chaulking it was freezing at nigh asked for comforter , but got wool blanket last note did get a portable heater fron maxs people bartender the worse., to much to go into great food morn noon and night towels never dried overnight because i needed warm baths to warm up ran out of shawer gel new one had to be taken off the wall to open it wasnt up and when i did it was facing the wall so i had to take it off the wall. was using hand soap alot that ran dry loved the aroma of the bath products bought a samplerb box sorry I could never sit at that table overlkg the vatican i was traveling alone and it was only reserved for 11 people loved the sexy hallways simon was great peter was friendly and great max the BEST the women at reception could be cold , I came a day early and 4 women , made faces, only one was actually looking to get me in , but the others you would have thought I passed gas. it took so long I started lkg on my phone for another place free drink voucher was given to me to wait comfortably, but sushi cheif would not look up tall women in heels after 10-15 min and I asked for a barcardi cocktail said I'll be with you as she flew by more....
於 2022 年 10 月住了 1 晚
executivebb 於 2022年11月2日回覆
Dear Timothy,thank you for your honest feedback in regards your recent stay at The Sina Bernini Bristol. We extremely appreciate all comments negative or positive, as we see them as an opportunity to grow and improve our service. We assure you that your suggestions will be taken into consideration; our team is entirely devoted to our guests and our main goal is to meet and exceed guests’ expectations. We truly hope to welcome you again in our property in a near future.Kind regards,Marco BrattoFront Office Manager

10/10 有夠讚

James

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bernini Bristo Bellissimo
From the moment I arrived at check-in to my departure, the Sina Bernini Bristol experience was splendid!
於 2022 年 10 月住了 1 晚
executivebb 於 2022年11月1日回覆
Dear James,Thank you so much for the perfect review of the Sina Bernini Bristol. It’s great to see everything we have to offer left you with a remarkable impression of our hotel.We look forward to having you as our guest again whenever you are back here.Kindest regards,Marco BrattoFront Office Manager

4/10 不太好

Laura

團體旅遊
喜歡：整潔度
不喜歡：設施服務
we were not informed that the spa was closed due to renovation as well as the roof top terrace. continental Breakfast was inedible. the concierge and doormen were very nice as well as the manager
於 2022 年 10 月住了 1 晚
executivebb 於 2022年10月28日回覆
Dear Laura,Thank you for taking the time to share about our hotel! We are sorry you were disappointed with some aspects of your stay. Thank you for your feedback regarding our breakfast buffet, generally the comments we receive are extremely positive and highlight the good variety on offer. Our buffet is filled with cold cuts, smoked salmon as well as freshly cut fruits, pastries and yogurts and yes we do offer scrambled and fried eggs as well as sausages and bacon as hot items. Please rest assured we will take your thoughts on board!Thank you once again for the valuable feedback and we do hope to welcome you back soon!Kindest regards,Marco BrattoFront Office Manager

10/10 有夠讚

Shuyu，Acton

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 10 月住了 7 晚

4/10 不太好

Marwa

不喜歡：整潔度和住宿環境和硬體
I have booked this hotel for my parents for their annual vacation. This is suppose to be a 5 star hotel. Their room was dusty and not up to a 5 star standards. The location is great and near all the attractions.
於 2022 年 10 月住了 5 晚
executivebb 於 2022年10月24日回覆
Dear Marwa,Thank you for your recent stay and for the personal review. We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry. We are always looking for ways to improve and your comments regarding the room have been noted for our future plans in developing the property. We apologize for not meeting your expectations and we are grateful for your business. We hope to welcome you again in the future.Kind regards,Marco BrattoFront Office Manager

10/10 有夠讚

Jessica

商務旅客
於 2022 年 10 月住了 1 晚
executivebb 於 2022年10月19日回覆
Dear Jessica,Thank you so much for the perfect review of the Sina Bernini Bristol. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here.Kind regards,Marco BrattoFront Office Manager

8/10 不錯哦

david

於 2022 年 10 月住了 1 晚
executivebb 於 2022年10月17日回覆
Dear David,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Bristol! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

6/10 一般般

Chirine

喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
於 2022 年 10 月住了 2 晚

10/10 有夠讚

Alexander，st louis

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean. And big room. The room was not ready at 2. Got in at 3 pm.
於 2022 年 10 月住了 1 晚
executivebb 於 2022年10月10日回覆
Dear Alexander,Thank you for taking the time to share about your stay and we are happy that your stay with us has met your expectations.Please rest assured that your comment will be useful to understand on what we could improve.Kind regards,Marco BrattoFront Office Manager

2/10 很糟糕

Anika

家庭旅遊
喜歡：住宿環境和硬體
於 2022 年 9 月住了 3 晚
executivebb 於 2022年10月6日回覆
Dear Anika,Thank you for taking the time to share your comments with us. We were disappointed to learn that on this occasion we failed to meet your expectations regarding your stay and I apologize for any inconvenience occurred.I will certainly share your experience with our team for their immediate attention.We take our guests feedback very seriously, may I invite you to contact me directly on my e-mail: executivebb@sinahotels.com, so that we may find out more details of your visit.Despite this unfortunate experience, we hope that you will consider staying at The Sina Bernini Bristol again in the near future, so we may have another opportunity to provide to you a more memorable experience. Warm Regards,Marco BrattoFront Office Manager

8/10 不錯哦

Maria

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
The location was perfect and the room was good. The service wasn’t what we expected for a five star hotel and for what we payed for. When we arrived they told us there’s no rooms available and we saw availability by expedia. They just want to sold the room directly by them
於 2022 年 10 月住了 2 晚
executivebb 於 2022年10月7日回覆
Dear Maria,Thank you for taking the time to share about your stay at The Sina Bernini Bristol. Please rest assured that your comments have been shared with the involved team to avoid for the future this kind of issues.We do hope you will consider us again the next time you are in the area for a much better stay. Kind regards,Marco BrattoFront Office Manager

10/10 有夠讚

Mohamad，Riyadh

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good, clean and quite and location is perfect.
於 2022 年 9 月住了 2 晚
executivebb 於 2022年9月30日回覆
Dear Mohamad,Thank you for being our guest at the Sina Bernini Bristol. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous comments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We look forward to hosting you in the near future.Best,Marco BrattoFront Office Manager

10/10 有夠讚

Maryam

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 6 晚
executivebb 於 2022年9月28日回覆
Dear Valued Guest,thank you for sharing your opinion on the official Expedia website of the Sina Bernini Brsitol! We hope we provided you with enough attention and care. We are all looking forward to having you back within us!Warm regards,Marco BrattoFront Office Manager

10/10 有夠讚

Elizabeth w

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 9 月住了 1 晚