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夢幻島潛水碼頭海灘渡假飯店 - 全包的評分

3 out of 5
夢幻島潛水碼頭海灘渡假飯店 - 全包
Cayo Ezequiel French Harbour, Roatan, Bay Islands

評論

6.0
10 分，有夠讚；466 則評論中有 75 則" "
8 分，不錯哦；466 則評論中有 106 則" "
6 分，一般般；466 則評論中有 110 則" "
4 分，不太好；466 則評論中有 63 則" "
2 分，很糟糕；466 則評論中有 112 則" "

6.4/10

整潔度

6.8/10

員工素質

5.6/10

設施服務

5.4/10

住宿環境和硬體

6.2/10

環保程度

評論

8/10 不錯哦

Pablo

喜歡：整潔度、員工素質和設施服務
you get what you pay for, it’s well priced for an all inclusive, and the staff is great. really nice spot, I was able to have fun and rest without worrying about meals or anything else the rooms could use some investment which I was told is already being done. airport transfer service could be improved, mine was 2 hours late (but it’s really affordable if compared to other resorts)

8/10 不錯哦

Robert

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was quiet and safe with both schedules daily activities and available snorkeling, diving, kayaks, jet skis. The snack bar was open between scheduled meal times. The breakwaters protected the beaches from waves and large sea animals, providing a calm and safe swimming experience. The cons are: The facility maintenance could be improved to provide a more finished appearance. In our room, the wall mounted fixtures were loose and hanging out from the wall. One of the two wall mounted light fixtures did not light-up. The shower which was designed for two sliding doors, only had one door installed resulting in standing water on the floor. The refrigerator had thick ice build up on the coils, resulting in limited cooling. Most of the hotel staff did not portray a welcoming demeanor. Only a few of the staff exhibited a smiling, "how may I help you?" expression.
於 2024 年 4 月住了 5 晚

10/10 有夠讚

Rafael

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I am so impress with this property. I read some reviews online and I was concerned coming in. I was gladly surprised. The resort is older but perfect for the rustic and natural experience. These are some of the best beaches in the world and the resort Couldn’t be better. I think many Americans that come down here don’t get the beauty and amazing opportunity to be in this location!!!
於 2024 年 4 月住了 1 晚

4/10 不太好

Johanna

喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
The service was ok, people are not friendly at all, they talk to with a bad attitude, the property needs badly to be upgraded
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Sybil

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice room. Good food. Helpful staff. Very relaxed atmosphere.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

John William

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The island is incredible. The beaches are excellent with safe swimming areas on the main beach and another area separated by a wooden walkway. The diving is outstanding, Vasco runs a professional operation with high quality equipment and great staff. There is really good shore diving from the gazebo and the resort has a number of dive boats. The resort itself has such huge potential nonetheless is offer a basic level of all inclusive. The rooms are functional but basic. The food is wholesome and edible however not greatly varied.
於 2024 年 3 月住了 7 晚

4/10 不太好

Michelle

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The staff were kind, and obviously overworked. The property is in desperate need of repair. The patio doors to the balcony do not lock. That was the worst part: Having to booby trap the room and pray my teenage girls would be safe since there are no connecting rooms. The vanity was falling off the wall, the shower wouldn’t drain, while the shower head was hanging out of the wall. They are obviously making money, a little upkeep would go a long way. The beach is beautiful. Snorkeling was great!
於 2024 年 3 月住了 4 晚

2/10 很糟糕

Jose

喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
Missing knowledge about hotels service
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Jackeline

喜歡：整潔度、員工素質和住宿環境和硬體
Hermosa playa privada
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Marc

不喜歡：整潔度、員工素質和住宿環境和硬體
Been traveling for 40 years plus and I cannot remember last time I saw a place so bad. It is not even possible to describe. The smell around the pool is worst then a septic tank. They shouldn’t be allowed to post the pictures they have on Expedia. Our rooms were full of mold.
於 2024 年 3 月住了 2 晚

6/10 一般般

Miguel

情侶出遊
不喜歡：員工素質和設施服務
Very beautiful beach. But very bad resort and personal.
於 2024 年 2 月住了 2 晚

8/10 不錯哦

John

喜歡：整潔度和員工素質
STAFF MAKES THE DIFFERENCE!! The PEOPLE ARE TOP NOTCH!! Super beach!!! Older resort, getting some needed TLC I'll return!
於 2024 年 2 月住了 21 晚

6/10 一般般

jewel

團體旅遊
不喜歡：設施服務
We have been to Fantasy Island 5 times. The first time, it was almost perfect (the beds were brutal). There were monkeys, tons of agouti and the off shore snorkeling was amazing. Over the years and changes of ownership, this place has steadily went downhill. The food is terrible, the snorkeling off the pier makes you a little sick, seeing how much coral has disappeared, the monkeys are gone with the exception of one. The price of this place is not reflected in what they offer in services and enjoyment
於 2024 年 2 月住了 7 晚

6/10 一般般

Wesley

喜歡：整潔度
不喜歡：住宿環境和硬體
Great diving
於 2024 年 2 月住了 7 晚

4/10 不太好

Anthony

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
First the area itself is very run down. All of the buildings are in need of repairs, as in the sidewalks are coming apart and the building has a lot of bad rot. Second the food was mediocre at best, if you want pasta 3 meals every day, this is the place. Room service was inconsistent more miss than hit. The beds are pretty well worn out and we got clean towels only by asking for them DAILY. On the plus side the dive shop was very well run, and the dive staff very knowledgeable. The staff at the entire resort is very friendly, however a working knowledge of Spanish is really really handy as most do not speak English. Bottom line is I would not recommend this place for family and friends, nor will I return.
於 2024 年 2 月住了 10 晚

6/10 一般般

michael

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The dive shop was great, cleaning and. Serving staff was great location was great.
於 2024 年 2 月住了 7 晚

8/10 不錯哦

Emmanuel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
the beach was beautiful
於 2024 年 1 月住了 4 晚

4/10 不太好

Elvin De Jesus

情侶出遊, 團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel front desk staff was very unorganized they didn’t arrange my shuttle and I missed my flight after paying for the round trip shuttle, I will never stay here again.. they need a whole new staff and management there
於 2024 年 1 月住了 4 晚

4/10 不太好

Kurt

情侶出遊
不喜歡：整潔度和設施服務
The location was the best part. Staff was unhelpful and only one spoke enough English to help us check in. As soon as we got into the room, we just wanted a shower. There was no hot water and the shower door and towel bar kept falling off. They managed to cover a king size bed with a queen flat sheet for linens and didn’t have enough towels for the room or the beach. Also, we had to ask for toilet paper for the bathroom.
於 2024 年 1 月住了 5 晚

2/10 很糟糕

Gustavo

於 2024 年 1 月住了 1 晚

2/10 很糟糕

Alex

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Disgusting place to visit. Paid almost $600 for 2 nights for the resort to lose power for 4-6 hours on my second night stay. Phones ended up dead, and the resort was very dark. The food is nasty, rice is undercooked, the only good thing about the resort is the views. Came back from driving around the island after losing power at about 11pm & went to the bathroom and had a huge cockroach by the toilet. Complained & all they offered was a new dirty room where I woke up with a rash on the side of my leg. 0/10 recommend. If visiting here. Get a daypass that they offer. The stay is not worth the money.
於 2024 年 1 月住了 2 晚

4/10 不太好

Bruce

於 2024 年 1 月住了 8 晚

2/10 很糟糕

Christine

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place was terrible all around, except for the location. We stayed at two other lovely places on the Island so this is not normal for Roatan and this place was the most expensive. $300 for the night. We booked it on Expedia and when we arrived at the hotel they would not honor our Expedia Reservation. They made us book and pay again before they would give us a room. Believe me we would have left and went elsewhere but it was already late and pouring down rain. We got to our very dates room and there were only bottom sheets on the beds (three double beds) after we had originally booked a King room. We also only had two very small thin towels and the floors were filthy. The food at breakfast was greasy and bland. I am not one of these people who expects a 5 star experience for a 3 star price, but I definitely don’t appreciate a 0 star experience at that price point. Expedia was wonderful to work with and they were able to get our Expedia charges refunded for our reservation that was not honored at check in.
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Noble，Garden Ridge

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pictures are NOT accurate!, Property is VERY run down!!
於 2024 年 1 月住了 5 晚

6/10 一般般

Angel

於 2024 年 1 月住了 3 晚

2/10 很糟糕

carlos jimenez

於 2024 年 1 月住了 3 晚

2/10 很糟糕

Jamila

親子旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Very helpful and pleasant staff. However, the price I paid could’ve afforded me a property in the West End in better condition. From muddy and untamed driveway/roads on the resort, to trash rimmed along the beach fronts, no guestroom WiFi, and insect infested showers, I cannot recommend this as a preferred destination for my clients/followers. I have refrained from posting my detailed photos. A refund of an even partial amount will help offset the underwhelming experience.

2/10 很糟糕

NAVEEN REDDY

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Horrible place to live
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Lillian

於 2023 年 12 月住了 2 晚

8/10 不錯哦

Jose

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 4 晚

2/10 很糟糕

Cristian

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

2/10 很糟糕

Carlos Alberto

團體旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Worst hotel in Roatan
The food was terrible they have better food in shelters, the room had no shampoo or soup no, we didn’t get any towels, we almost didn’t sleep we had no bed sheets, we didn’t even get a bottle of water in the room, terrible place never going back again!!
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Esperanza

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Right at the front of the resort there was a smell… like dirty pipes and sea water. Our hotel bed had stains, the floors were dirty!! Bathroom smelled, there was only half a door in our shower, so water would get everywhere. The shower head was dirty also. Food was limited, staff was rude. When we said we were staying a week staff laughed at us. Bar closes at 10pm and they serve drinks in Pepsi cups!! The one pool was just nasty.. murky and dirty, I saw 1 person clean the pool ONCE!!! Out of my whole stay!! DO NOT BE FOOLED BY THE PICTURES ONLINE. For the money we paid was definitely NOT worth it.
於 2023 年 11 月住了 7 晚

2/10 很糟糕

Jennifer

家庭旅遊
不喜歡：整潔度和設施服務
Very duty, bed smelling disgusting, poor food, limitted drinks.
於 2023 年 11 月住了 7 晚

2/10 很糟糕

Allan

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
They don't have free parking unless you rent a car with then ,they have a lot miscommunication with xpedia some workers are rude ,i think the name is tisha ,she have a undertable business with the rent of the cars ,a lot worker's said that and the owner doesn't know ,she told me that's the manager of this place and she dont even introduced with the costumers ,a lot of flies around the food too
於 2023 年 11 月住了 6 晚
Fantasy Island 於 2023年11月14日回覆
Good morning. Parking is free if you rent the car directly with the hotel. Free parking is not included if you rent outside of the hotel. Tisha is in charge of operations

8/10 不錯哦

Harold c

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Views are beautiful!! Snorkeling and scuba diving in the area amazing so many things under the water to see. This is one of Roatan's older properties so.e of the amenities need some TLC. Compared to some newer resorts on the this one is less crowded better views and kind of far from airport but still around 20 mins so not too bad. Most of the staff dont speak English so you will need to know basic spanish or use you pho e to communicate. You will definitely need some bug repellant to dip yourself in because the island has biting sand flies. All and all my wife and I had great time Snorkeling and lounging with almost no crowd. Wait and Bar staff are awesome and extremly friendly and cater to you.
於 2023 年 11 月住了 5 晚
Fantasy Island 於 2023年11月13日回覆
Thank you for your feedback. We're glad you enjoyed your stay at the hotel. Hope to see you again!

2/10 很糟糕

JANE

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
80's property with no repairs or updates. Views are beautiful, but the property is terrible.
於 2023 年 10 月住了 14 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.

2/10 很糟糕

Raul

不喜歡：整潔度和住宿環境和硬體
Por no haber sido reasonable
於 2023 年 11 月住了 3 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.

8/10 不錯哦

Radko

喜歡：員工素質
Very old wooden facility... Smell of rotten wood... Needs a capital restoration... No phones in the rooms... If you need talk to the reception, you have to walk all the way to there... No warm water... The staff effectively doesn't speak english... The tables under the beach's tikkies needs cleaning... Something close to the diving center (probably water recycling facility, laundry or something else) is emitting a pungent and putric smell... Alot of mosquitoes and sun flies... Very muddy dirt roads... Rooms and bathroms were clean... The staff is very friendly... Clean cute pool... Clean beach... Unique sea water! Clean, warm, soft and calm sea... No waves at all, even in a stormy weather... The boats are passing far from the beach and no noice and exohsts are disturbing the beach beauty and calmnes... Good diving... If you need your problems to be fixed fast and effectively, you will have to talk to Tisha or Sineal... Or to take a coctail and get on the beach to forget it... Alot of exotic wildlife is walking around the resort. Monkeys, humming birds, turkey vultures, aguti/sereque etc...
於 2023 年 10 月住了 10 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.

8/10 不錯哦

Pablo

於 2023 年 10 月住了 2 晚
Fantasy Island 於 2023年11月14日回覆
Thank you for your feedback.

2/10 很糟糕

Olvyn，Hialeah

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
HORRIBLE PLACE , DIDNT STAY , I HAD TO GO SOMEWHERE ELSE , UNSAFE , FILTHY DIRTY, NO AC , FOOD VERY LIMITED!!! COULD NOT BELIEVE THAT THEY HAD THE FOOD IN PLASTIC CONTAINERS !DO NOT STAY IN THIS HOTEL !!!!!!
於 2023 年 10 月住了 4 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.

2/10 很糟糕

Emerson，Hialeah

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I could spend not even 1 night … horrible place . Smell like mold , is dirty and filthy.. NO AC , they say that is all Inclusive but the food is very limited!!! Very disgusting place .. Expedia should not be advertising hotels like this one . They should send someone to take a look at the hotel first . PICTURES ARE NOT ACCURATE, THEY ARE NOT THE SAME !!! TERRIBLE EXPERIENCE!!!
於 2023 年 10 月住了 7 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.

2/10 很糟糕

Ingrid，Hialeah

情侶出遊, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I couldn’t even stay 1 night … I lost my money , but there was no way for me and my family to sty in a unsafe and unhealthy environment. No Ac , dirty, old , smell like mold , they said it was all inclusive (NOPE) they had a plastic container with some type of bread for you to grab and eat! It look like a horror movie- This is not a hotel , is a Motel of the worse. ALL I WANT IS FOR EXPEDIA TO REMOVE THIS “HOTEL FROM RIPPING OTHER PEOPLE TO BUY something that is unacceptable. Pictures are not accurate!!! Please take this hotel out from any selling sources.. I ONLY SPEND THERE minimum 2 hours.
於 2023 年 10 月住了 7 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.

2/10 很糟糕

Jennifer

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wasn’t what we expected
於 2023 年 10 月住了 1 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.

2/10 很糟糕

Norma

團體旅遊
喜歡：整潔度
不喜歡：員工素質
Horrible experience. It was a room for three females. We only got two old towels. Not enough toilet paper. When we went for reception to ask for an extra towel and toilet paper we were told there wasn’t any. Not even toilet paper!!!!!!!!! Receptionists are not welcoming at all. They’re rude. The buildings have cracks on it. Property needs maintenance. Food was ok. Don’t waste your money there. Very disappointed and frustrated
於 2023 年 8 月住了 2 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.

10/10 有夠讚

roberto，denton

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Truly Enjoyed my stay the staff was great Location great Food was great you Don’t Have to leave the island
於 2023 年 9 月住了 1 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.

6/10 一般般

David，Longview

於 2023 年 9 月住了 4 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.

4/10 不太好

Enrique

親子旅遊
喜歡：員工素質
不喜歡：整潔度和設施服務
Comida baja calidad. Restaurante sucio. Las bebidas no son como los videos te da bebidas de garrafa en vaso de plástico. En las plubicidad que ponen es engañosa. Lo único bueno es la playa y piscina lo demás horrible. Eso sí el personal que trabaja allí muy atentos y amables lastima que les paguen poco porque merecen ganar más.
於 2023 年 9 月住了 6 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.

2/10 很糟糕

Jeremy

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Worst place ever. Do not stay. Place is falling apart. Nothing works on the room. Service sucks and folks are rude even while your trying to tip them. I need a refund.
於 2023 年 9 月住了 7 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.

6/10 一般般

Donald，San Jose

團體旅遊, 家庭旅遊
喜歡：員工素質
Brief Summary: 1. Beach, WONDERFUL, well maintained 2. General facility, needs MUCH maintenance and care 3. Food, not much variety, very similar every day 4. Staff, good, some spoke English
於 2023 年 9 月住了 11 晚
Fantasy Island 於 2023年11月8日回覆
Thank you for your feedback. We're improving on our amenities.