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羅埃爾多拉多渡假村及賭場的評分

4 out of 5
羅埃爾多拉多渡假村及賭場
345 N Virginia St, Reno, NV

評論

7.8

不錯哦

10 分，有夠讚；2777 則評論中有 1174 則" "
8 分，不錯哦；2777 則評論中有 778 則" "
6 分，一般般；2777 則評論中有 391 則" "
4 分，不太好；2777 則評論中有 237 則" "
2 分，很糟糕；2777 則評論中有 197 則" "

8.2/10

整潔度

8.2/10

員工素質

7.8/10

設施服務

7.8/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

paxson

於 2024 年 3 月住了 1 晚
Donald C. 於 2024年4月15日回覆
Thank you for the review.

10/10 有夠讚

?

喜歡：設施服務
於 2024 年 1 月住了 1 晚
Donald C. 於 2024年1月23日回覆
Thank you for the review.

10/10 有夠讚

Winnie

家庭旅遊
喜歡：整潔度和員工素質
Good
於 2023 年 7 月住了 1 晚
Donald C. 於 2023年7月5日回覆
Thank you for the review.

8/10 不錯哦

Huiqing

DC 於 2023年3月6日回覆
Thank you for the review.

10/10 有夠讚

Lingzhi

DC 於 2023年3月6日回覆
Thank you for the review.

8/10 不錯哦

Florencia

團體旅遊
喜歡：整潔度和員工素質
My room was on the 10th floor. Not sure if there was a ventilation system nearby but it was so loud I could not sleep. The hum was considerate and got louder as the night progressed.
於 2024 年 5 月住了 4 晚

8/10 不錯哦

Jary

喜歡：整潔度、員工素質和住宿環境和硬體
Very convenient and have easy walking access.
於 2024 年 5 月住了 2 晚

2/10 很糟糕

Kulvir

不喜歡：住宿環境和硬體
Old
於 2024 年 5 月住了 3 晚

6/10 一般般

Camie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚

4/10 不太好

Mike

I was over charged $86.. Spoke with Expedia many of times and they said I need to be refunded at the hotel the hotel said it was Expedia’s fault I probably spent 34 hours too much on this. But be careful the price they promise you on Expedia isn’t always honored at the hotel.
於 2024 年 3 月住了 5 晚

10/10 有夠讚

robert

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff
於 2024 年 4 月住了 2 晚
Donald C. 於 2024年4月29日回覆
Thank you for the great review!

4/10 不太好

Tereso

親子旅遊
不喜歡：員工素質和設施服務
Lack of good customer service!
於 2024 年 4 月住了 2 晚
Donald C. 於 2024年4月29日回覆
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 有夠讚

Dalonna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My only complaint was the room we stayed in had no air and it felt like sleeping in sauna.
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月29日回覆
Thank you for your feedback. We will address the temperature issues in your room.

10/10 有夠讚

Tara

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved our stay at the Eldorado!
於 2024 年 4 月住了 2 晚
Donald C. 於 2024年4月29日回覆
Thank you! We hope to see you again soon.

10/10 有夠讚

Janis

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good restaurant choices. Short walk from Amtak station, but only during the day. Once at casino, all needs met. Air filtration appears to be much improved compared to years ago.
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月25日回覆
Thank you for the great review!

10/10 有夠讚

Brian

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月25日回覆
Thank you for the great review!

10/10 有夠讚

Russ

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All around great
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月25日回覆
Thank you for the great review!

6/10 一般般

Theresa

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Room was over priced. 700.00 for a king smoking room.The staff use to be very friendly. Not so much anymore. The food at the bre brothers was good and millies was very good.
於 2024 年 4 月住了 2 晚
Donald C. 於 2024年4月23日回覆
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 有夠讚

Tony

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Adrian at the bar was the best, calm, cool and aware! Made great drinks for my wife and I while i played poker but also i watched how he handled other walk up clients. Legendary
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月23日回覆
Thank you for the great review!

6/10 一般般

Andrik

Good for the price of room
於 2024 年 4 月住了 2 晚
Donald C. 於 2024年4月23日回覆
Thank you for the feedback.

8/10 不錯哦

Arculano

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Overall it was a decent stay. The friendly was staff, and a good variety of dinning and shopping I'm taking a few points off for cleanliness of our room: there were pieces of candy on the floor, the bathroom had a musky smell, and hair strands in the shower/tub.
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月23日回覆
Thank you for the feedback. We will forward these messages along to our management team.

10/10 有夠讚

Nicole

喜歡：整潔度、員工素質和住宿環境和硬體
Super clean awesome views!
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月23日回覆
Thank you!

10/10 有夠讚

Steve

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2024 年 4 月住了 2 晚
Donald C. 於 2024年4月18日回覆
Thank you for the review.

10/10 有夠讚

Rob

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were great, the room and property were clean, the parking garage was a little dirty and did not seem like it had any hotel security monitoring. My room smelled a little funky, but it was not something I had tried to get the staff to assist with (like change rooms) so not sure if another room would have had the same issue or if they would have been accommodating in my request.
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月17日回覆
Thank you for the review! We appreciate the feedback regarding the odor and the parking garage. We will forward this along to our hotel management so they can address the issues. We hope to see you again soon,

2/10 很糟糕

Joseph

團體旅遊
不喜歡：整潔度和員工素質
Well it took me 2 hours to check in because eldorado doesn’t do split payment or cash but fast food restaurants can which makes no sense. And what made me mad, I brought my Xbox 1 to watch movies and play video games I couldn’t even use it on the tv so I had to bring my own tv, and no microwave are you serious how are we supposed to heat up the food and the restaurant In the casino are so expensive I’m not going to eat there
於 2024 年 4 月住了 2 晚
Donald C. 於 2024年4月17日回覆
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 有夠讚

Karen

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Barbara

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I reserved a room with a king bed, and we received a room with two queen beds instead. No explanation why we didn't get the room requested.
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月15日回覆
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

6/10 一般般

Jorge

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean up
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月15日回覆
Thank you for the feedback.

10/10 有夠讚

David

家庭旅遊
喜歡：整潔度和設施服務
We loved R room, Reno and Vegas R pricing people out on other things. In my Opinion.
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月15日回覆
Thank you for the feedback. We will take your concerns into consideration.

10/10 有夠讚

Irene

於 2024 年 4 月住了 1 晚
Donald C. 於 2024年5月2日回覆
Thank you for the review!

10/10 有夠讚

Kay

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked everything about our stay at the Eldorado
於 2024 年 4 月住了 3 晚
Donald C. 於 2024年4月15日回覆
Thank you for the great review!

10/10 有夠讚

Fred，Amherstview

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was disappointed that after a 20 minute wait was told I could not use a luggage cart and had to wait for the bell man to be free, another half hour. We made multiple trips and carried our bags
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月10日回覆
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,

10/10 有夠讚

Monica

於 2024 年 4 月住了 1 晚
Donald C. 於 2024年5月2日回覆
Thank you for the review.

8/10 不錯哦

Dominic

於 2024 年 4 月住了 2 晚
Donald C. 於 2024年5月2日回覆
Thank you for the review.

6/10 一般般

Raymond，Danville

情侶出遊, 商務旅客
喜歡：整潔度和員工素質
The hotel is fine but a little worn in both the common areas and rooms. Workout room is very small with limited equipment but okay because I was alone. More than two people would be a crowd.The La Strada restaurant is very good and priced accordingly (high). The area around the hotel is a bit seedy, but that’s Downtown Reno overall.
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月10日回覆
Thank you for the feedback. We appreciate the comments regarding the common areas and rooms. We will forward this along to our hotel management staff.Thank you again,

10/10 有夠讚

jodie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, clean facilities.
於 2024 年 4 月住了 3 晚
Donald C. 於 2024年4月9日回覆
Thank you for the review.

6/10 一般般

Marlyn

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月9日回覆
Thank you for the review.

6/10 一般般

Rachael

於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月29日回覆
Thank you for the feedback.

6/10 一般般

ANDREA，Rocklin

商務旅客, 家庭旅遊
不喜歡：設施服務和住宿環境和硬體
“We have room ready in the type you reserved (Premium 2 Queens with Mountain View) but it will be an additional $30 to check in 30 minutes early We already paid for the more expensive room on a Friday, the check in agent remarked on my tired face and red eyes. It’s shameless that they would do that! The keys to the room did not work, so my husband with a bad back had to stand in the hallway at the room door while I went back to the front desk for them to make new keys. THEY KNEW THE KEYS WOULD NOT WORK BECAUSE THEY SAID THEY HAVE NEW SYSTEMS AND IT HAS BEEN A PROBLEM! So why not use the new systems to code the keys in the first place-again after we paid an additional $30 to check in 30 minutes early! The size of the room is adequate for our family of 3, there is a coffee maker and a mini fridge. No microwave. The room was sufficiently clean except for the used K Cup pod in the coffee maker this morning. The shower does not get hot just very warm. The AC/heater only has one fan setting. The towels are not soft and luxurious, the beds are way too soft and not supportive at all in the “Premium room 1119.” The “view” is the parking structure and the hotel across the street. This room has a small sitting area with two chairs and a table by the window that overlook the neon pink outlined parking garage. The pool was closed. Not a first choice for a future stay but we are here for the quick walking convenience to the Reno Event Center.
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月9日回覆
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,

10/10 有夠讚

Renante，Roseville

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check in was easy. The rooms were cleaned every day. The staff were friendly and helpful.
於 2024 年 4 月住了 4 晚
Donald C. 於 2024年4月9日回覆
Thank you for the review.

10/10 有夠讚

Mary Ann

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to public transportation and the amtrak station
於 2024 年 4 月住了 1 晚
Donald C. 於 2024年4月5日回覆
Thank you for the review!

10/10 有夠讚

Ann

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Rooms are nice and big. Clean and have a lot of space for clothing.
於 2024 年 4 月住了 2 晚
Donald C. 於 2024年4月5日回覆
Thank you for the review.

10/10 有夠讚

Alexiss

情侶出遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Spa room is wonderful!
於 2024 年 3 月住了 1 晚
Donald C. 於 2024年4月1日回覆
Thank you!

10/10 有夠讚

William

喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚
Donald C. 於 2024年4月2日回覆
Thank you for the review.

10/10 有夠讚

Justin

於 2024 年 3 月住了 2 晚
Donald C. 於 2024年4月23日回覆
Thank you!

8/10 不錯哦

Federico

喜歡：整潔度、員工素質和住宿環境和硬體
Comfortable, easy pre- check online. Good location
於 2024 年 3 月住了 1 晚
Donald C. 於 2024年4月1日回覆
Thank you for the review.

8/10 不錯哦

Jason Bradley

喜歡：員工素質
於 2024 年 3 月住了 2 晚
Donald C. 於 2024年4月1日回覆
Thank you for the review.

10/10 有夠讚

Kevin

Thank you
於 2024 年 3 月住了 1 晚
Donald C. 於 2024年3月28日回覆
Thank you!

2/10 很糟糕

Christenna

不喜歡：住宿環境和硬體
於 2024 年 3 月住了 2 晚
Donald C. 於 2024年3月28日回覆
Thank you for the review.

8/10 不錯哦

Tommy

情侶出遊
Liked cleaning like the restaurants and polite staff
於 2024 年 3 月住了 3 晚
Donald C. 於 2024年3月27日回覆
Thank you for the review.