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克雷森特飯店的評分

2 out of 5
克雷森特飯店
35 Coley Avenue, Reading, England

評論

5.0
10 分，有夠讚；172 則評論中有 17 則" "
8 分，不錯哦；172 則評論中有 24 則" "
6 分，一般般；172 則評論中有 44 則" "
4 分，不太好；172 則評論中有 30 則" "
2 分，很糟糕；172 則評論中有 57 則" "

5.2/10

整潔度

6.0/10

員工素質

5.2/10

設施服務

4.6/10

住宿環境和硬體

4.8/10

環保程度

評論

4/10 不太好

Mark

不喜歡：員工素質、設施服務和住宿環境和硬體
Very grumpy man at reception - facilities highly basic - don't pay too much for this property or you may be sorely disappointed
於 2024 年 5 月住了 1 晚
Jaz 於 2024年5月12日回覆
We advertise that we are very basic hotel, our prices reflects in that.

2/10 很糟糕

David

不喜歡：整潔度、員工素質和住宿環境和硬體
Shared facilities & all bedroom & bedding felt dirty & grubby
於 2024 年 5 月住了 3 晚
Jaz 於 2024年5月11日回覆
Dear Sir there was option available shared facility or en-suite bedroom. You opt for cheaper option. We provide fresh linen for every new guest, it is impossible to have dirty linen.Room is spot on clean.

6/10 一般般

Mohamed A

於 2024 年 4 月住了 2 晚
Jaz 於 2024年5月12日回覆
Thanks

2/10 很糟糕

Catalin

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Dirty.
於 2024 年 4 月住了 2 晚

6/10 一般般

Tara

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
It is alittle run down but it is clean and in a quiet area.it has alot of stairs and doors to go through to get to your room so can be abit awkward with suitcases. Downside the walls are paper thin do you do hear everything .you can hear them chatting on their mobiles to chatting and going to toilet walking etc etc. I did find that the bed was quite hard like it was old and pillows were old as they placed two in one pillowcase.its an ok place if convenience of location is the priority
於 2024 年 3 月住了 3 晚

4/10 不太好

steve

於 2024 年 3 月住了 1 晚

2/10 很糟糕

Beverley

不喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚
Jaz 於 2024年3月28日回覆
That was expected. They had no money to pay. We let them stay on their promise that they pay on departure. Which they never did on top of it they became aggressive.

10/10 有夠讚

Naomi

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Peaceful
於 2024 年 3 月住了 4 晚
Ejaz 於 2024年3月20日回覆
Thank you.

6/10 一般般

David

喜歡：客房舒適度
Cheap, cheerful and comfy if a little tired
I needed a comfy affordable room for a 1 night stay in Reading and in that respect it ticket all the boxes for my requirement. Comfy enough bed for an average sized bloke, not the softest but perfectly fine, good supply of tea and coffee although could have done with a couple more milks as I like my tea a little milkier than average. Its a shared bathroom so its only going to be as clean as the left person left it so you kind of expect the odd hair but it was fine for me, ive used festival toilets and showers and if coped with them I can more than cope with this. The place is a little tired but its an old building. One notable point to make on the furnishings was the mirror was attached to the wall with glue and sealant and it was a shocking job with gobs of it everywhere. It really doesnt take 2 minutes to smooth out the sealant so that is just laziness and it really let the room down for something to easy to avoid. So 3/5, far from Buckingham Palace, but cheap and cheerful and £27 for a single room is a great price to be fair.
於 2024 年 2 月住了 1 晚
Jaz 於 2024年3月28日回覆
Thanks

6/10 一般般

RENZO

於 2024 年 1 月住了 6 晚

4/10 不太好

Marc

於 2023 年 12 月住了 2 晚

6/10 一般般

B

喜歡：員工素質
於 2023 年 12 月住了 1 晚

6/10 一般般

Ryan

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Basic
Absolute basic hotel for a very low price. If all you want is a bed for the night it is fine but if you want anything else you will have to go somewhere else and pay more.
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Richard

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Rocco

於 2023 年 11 月住了 2 晚

8/10 不錯哦

Pieter

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect stay on our way back from Cornwall. Close to Stonehenge, which we visited in the afternoon
於 2023 年 9 月住了 1 晚
Jaz 於 2023年11月8日回覆
Thanks

8/10 不錯哦

Jonathan

喜歡：整潔度、員工素質和客房舒適度
Good budget option
Great budget option. Close enough to town and walkable (40 mins) to Reading FC.
於 2023 年 8 月住了 1 晚
Jaz 於 2023年10月3日回覆
Thanks

10/10 有夠讚

Sue

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Very clean and comfortable no frills accommodation. Late check-in was great as we were working at the Festival
於 2023 年 8 月住了 1 晚
Aijaz 於 2023年8月30日回覆
Thanks

2/10 很糟糕

Martin

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Well upon arrival entrance was dark and out dated. Carpets looked dirty marks on walls cracks in walls light fitting hanging off ceiling through out the building. as far as our room lamp shades not fit that well we had odd bed basses mattress uncomfortable pillows were in very poor shape flooring was worn out hair drier did not work and the bin was filthy dirty and mouldy
於 2023 年 8 月住了 2 晚
Aijaz 於 2023年8月20日回覆
There was no carpet in your room at all.The room you were in just refurbished and you were the first guest. We really don,t how feather pillows can be uncomfortable.Hair dryer does work all you need to switvh on.

4/10 不太好

Mr J

商務旅客
喜歡：整潔度
不喜歡：住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 4 晚
Jaz 於 2023年8月13日回覆
It is bit strange. You wanted to arrange with us long term booking. It’ is shocking.

2/10 很糟糕

A

團體旅遊
不喜歡：整潔度和住宿環境和硬體
Dreadful cobwebs and pooh in the bathroom
於 2023 年 8 月住了 1 晚
Jaz 於 2023年10月3日回覆
It is not possible. Sorry we can not accept this feedback.

2/10 很糟糕

Clint

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
DISGUSTING!
DO NOT STAY!!! The WORST hotel in Reading. Disgusting, unclean, blood and pooh on walls and bed sheets. Staines everywhere aggressive staff who manhandle people. Can't believe hotels . Com allow this property on their site. Minus stars if possible.
於 2023 年 7 月住了 1 晚
Jaz 於 2023年8月7日回覆
Everything was fine, till 12 Midnight when you bring 3 more guest to stay in a double room. We informed you room is booked for 2 person only.You became aggresive.

6/10 一般般

danny

於 2023 年 7 月住了 2 晚

2/10 很糟糕

HARSHA

於 2023 年 7 月住了 1 晚

6/10 一般般

Mrs K N

於 2023 年 7 月住了 1 晚

6/10 一般般

Susan

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Room was clean, but the whole hotel could do with an update
於 2023 年 7 月住了 1 晚

10/10 有夠讚

David

於 2023 年 7 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Linda

商務旅客
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 6 月住了 2 晚

2/10 很糟糕

Andrew

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very bad
Awful room. Smelt. Shower was worse than a trip so didn’t have a shower. Tiles in the bathroom were loose.
於 2023 年 6 月住了 1 晚

6/10 一般般

Wai Ming

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚

2/10 很糟糕

Andy

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
Worse hotel I have ever stayed in, I have been meaning to ask for a refund, the whole room was discussing, did not sleep at all, filthy dirty extremely dated smelly and in need of repair.
於 2023 年 6 月住了 1 晚

4/10 不太好

marie

情侶出遊
不喜歡：整潔度和住宿環境和硬體
Would not recommend this hotel. Our room was dingy and had stains and holes in the walls, the wallpaper was ripped. There were no tea spoons in the room and the man behind the front desk looked surprised when I asked for some, he went into the back office, rummaged around in a drawer and gave me two grubby looking plastic spoons. We had to get him to look at the toilet as it didn't flush, he said the plumming was old and you had to wiggle the handle to flush it, we spent the whole weekend trying to get it to flush properly. The bathroom floor was dangerous, all the floor tiles were broken and loose, the shower was either freezing cold or scalding hot. The bed was two mis-matched divan halves pushed together, the floor was badly laid vinyl wood effect sticky tiles. The only positive was we were only there for 2 nights not a week !
於 2023 年 6 月住了 2 晚

8/10 不錯哦

Peet

喜歡：員工素質
不喜歡：住宿環境和硬體
Check in was good, staff was friendly Just the beds needs replacing and can be painted It served it purpose for us
於 2023 年 5 月住了 3 晚
Aijaz 於 2023年5月29日回覆
Thanks

6/10 一般般

Trevor

商務旅客
Not too bad for price
Ok for couple of nights not the place you would take family usded for working away from hom
於 2023 年 5 月住了 2 晚
Aijaz 於 2023年5月29日回覆
THank you

2/10 很糟糕

Irene

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
HORRIBLE! There is shouting and weird noises in the building! I doubt this is an actual hotel! There was a puddle in my room!! The beds are like prison beds!!
於 2023 年 4 月住了 4 晚
Jazz 於 2023年4月27日回覆
Sorry to hear you were not happy.We thought you were very happy with your stay as during your 4 nights stay you hardly gone out, even on departure day we had to request you vactate the room after two hours past of check out time.We failed to understand what is mean by puddle?We have memory foam beds which are very comfortable.

2/10 很糟糕

James

不喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 3 月住了 2 晚

2/10 很糟糕

Wilford

於 2023 年 3 月住了 2 晚

2/10 很糟糕

Gediminas

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No room service.
No room service at all. The room was not cleaned for the whole duration of 5 nights.
於 2023 年 2 月住了 5 晚

2/10 很糟糕

Philip

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Cheap and cheerful is ok. This place is cheap and nasty. The room smells funky. Shared toilet and shower. Tiny TV.
於 2023 年 1 月住了 1 晚

2/10 很糟糕

Chris

於 2023 年 1 月住了 1 晚

2/10 很糟糕

S

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No no
No light on front door as it gets dark early so good luck on opening door. Sat on bed and dipped in. Went for shower shampoo in my hair and only hot water. Shower wasn't working. Had to fill kettle with cup and wash hair. Asked for extra pillow as wasn't given one. Doors are really heavy to push open as they are facing stairs. So good luck
於 2022 年 12 月住了 2 晚

4/10 不太好

Mark

不喜歡：住宿環境和硬體
The hotel looks very tired, and are the rooms. the walls RE stained / marked as were the carpets. The curtains were only just hanging up.. The bed sheets looked clean and the bed was comfy, but the walls around the bed were marked.
於 2022 年 12 月住了 1 晚

4/10 不太好

graham

不喜歡：整潔度、員工素質和住宿環境和硬體
basic, moldy, no frills, no breakfast.
Greeting was not very friendly, " what do you want " then we got room 13! don't believe the pictures you see on the website, part of the hotel may have been upgraded but our room was very basic, it needed some fresh paint, Mold was on the walls and the bathroom so old and mold everywhere and very cold, no bathroom sundries accept a soap bar. not felt you wanted to use it, bathroom door handle also got stuck too. NO BREAKFAST !!! the only good points was TV, Tea and Coffee machine, bed comfy, heated towel rail.! and free parking!
於 2022 年 11 月住了 2 晚

6/10 一般般

Karen

不喜歡：住宿環境和硬體和客房舒適度
Shabby dirty room with shower that didn't work
The staff were friendly but overall the hotel was shabby and there were several safety hazards in our room. My biggest complaint was the shower. It was unusable because the temperature control was broken so we could not increase the temperature of the water from freezing cold. Part of the broken control was in the soap holder. Some of the furniture was stained and dirty. The duvet was very thin and flimsy and there were no extra blankets. I appreciate this is a budget option but think it needs to be closed down until the many defects are rectified to make it safe
Tiny sink, tap was loose
Broken shower
part of broken switch unit in soap dish
general poor level of repair
於 2022 年 11 月住了 1 晚

6/10 一般般

Harold

不喜歡：客房舒適度
Not bad for the money. No frills.
Needs a little work. It was clean and safe.
於 2022 年 9 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Room smelt musty. Walls had marks all over. Wall paper was coming off. Mattress cover stained. Wouldn't stay here again not worth the money.
於 2022 年 9 月住了 1 晚

8/10 不錯哦

M

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Clean
This is a quaint guest house in easy walking distance of just about everything. It's clean but very dated and the room only had one plug socket and we could hear other guests clearly in other rooms. That said, the owner was friendly and kind when we checked in and we had a clean bed for two nights. If you are looking for somewhere to sleep after a long drive and a busy itinerary, this is a great place to lay your head.
於 2022 年 9 月住了 2 晚
Jaz 於 2022年9月5日回覆
Thanks

2/10 很糟糕

Trevor

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Be warned!
We arrived at hotel, having booked months ago with 'pay at hotel' option. The owner proceeded to tell us the booking had been cancelled with no warning or advance email and that he would do us a favour and give us another room (only 1 left) at a higher cost! We had no other options so had to do this. Im pretty sure this type of thing will happen again so have asked hotels.com to investigate. With reading fc playing later costs were now higher and he knew he would get more money from bookings.
於 2022 年 8 月住了 1 晚

10/10 有夠讚

Colin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Cheap & Cheerfully!
於 2022 年 7 月住了 1 晚
Jazz 於 2022年7月28日回覆
Thank yoy