Nice property. The suites are a little dated. Need some upgrading.
Rhonda
於 2024 年 5 月住了 4 晚
10/10 有夠讚
laura
2024年5月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff are amazing, super friendly and helpful. I was a solo traveler and they remembered me at the restaurants, remembered my allergy too! They staff keep the place clean and well run. The pool staff work hard getting everyone playing games, the bar staff never stop. Management should look into getting more bar staff working, one person for 15 people at a swim up bar is hard. Wait time is toooo long. Foood was good - definitely book ahead of time the restaurants you want. Enough pools and activities. The seaweed took over the beach but they had people out there everyday, working hard. Too bad about the seaweed. I felt safe and secure in my room and walking around.
This hotel doesn’t do shutttle so I worked with “eTransfers” shuttle and it was great. I did private transportation and the staff communication was superb. They WhatsApp you e writhing you need to know and where to go in the airport.
laura
於 2024 年 5 月住了 4 晚
10/10 有夠讚
Enrique
2024年5月20日
喜歡:整潔度
Enrique
於 2024 年 5 月住了 2 晚
6/10 一般般
Dilip Jaysing
2024年5月19日
喜歡:員工素質和設施服務
不喜歡:住宿環境和硬體
I bought the privilege package and to be honest the regular people had better views than I did we were stuck in building 10 near road for apartments. The food was good Teppanyaki just served us food no skill show a couple that were local said this place has gone downhill. The beach is hit and miss due to the weather not their fault but you do have the lagoon as a safety net. The desserts was very lacking and they offered only fruit during the day at the regular buffet and the private buffet which is ridiculous. It's an OK place but I will not go here again I preferred the occidental Xcaret for the same price and they know what privilege means.
Dilip Jaysing
於 2024 年 5 月住了 7 晚
8/10 不錯哦
Mohamad,Kirkland
團體旅遊
2024年5月18日
Good.
Mohamad
於 2024 年 5 月住了 7 晚
10/10 有夠讚
Anthony
情侶出遊
2024年5月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is hands down one of the best resorts I have ever stayed at and I will always return to. The staff was very friendly and easy to talk to. They were always cleaning or upgrading. Top notch resort.
Anthony
於 2024 年 2 月住了 10 晚
8/10 不錯哦
Jeffrey,Long Beach
情侶出遊
2024年5月18日
喜歡:整潔度、員工素質和設施服務
We come to scuba dive so this place is perfect for that. Dive shop right on site and quick 10 min walk to the marina. Otherwise the place is perfect for what we need: clean, enough places to eat with quality food and friendly staff. Incredibly affordable price as well.
Jeffrey
於 2024 年 5 月住了 5 晚
8/10 不錯哦
Rudy
情侶出遊
2024年5月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Trying to set-up day for dinner was very difficult, using the QR CODE WAS HARD TO set a reservation
Rudy
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Desa,Friendswood
情侶出遊
2024年5月15日
喜歡:整潔度、員工素質和設施服務
We have stayed here several times, first time after covid. They have made several changes that are not user friendly. Lots of people complained. They have dinner reservations online that is not user friendly and system was down alot. Some customer service agents could help and some could not. Our room upgrade took time and we were out of a room for over 5 hours then had 2 technicians come to fix A/C and still was not fixed. They took away several fun activities like bikes, tennis and archery. Food options were reduced. One buffet is under remodeling and closed for over a week. The Japanese restaurant used to be fun and interactive, it no longer has either. Grill used to have several appetizers options that was removed. Privilege restaurant is top of the stairs far away. Privilege pool was over populated, some are not privileged guest.
Staff are friendly! Cleaning service is amazing and the spa was fantastic!
Desa
於 2024 年 5 月住了 8 晚
8/10 不錯哦
Kimberly
情侶出遊
2024年5月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved staying at Catalonia. The restaurants and entertainment were great and the hotel was very clean. They were always cleaning the property and upkeeping every day. The only reason I gave a 4 star was because the beach had a lot of rocks and seaweed and mostly because they did not honor my mothers Exclusive Travel Gold membership. They said I had to book through the website and not Expedia. I even showed them my moms contract number and I’m a beneficiary. That was really annoying but overall the trip was nice.