外觀

普羅沃萬豪飯店及會議中心的評分

4 out of 5

評論

8.6

有夠讚

10 分,有夠讚;642 則評論中有 352 則" "
8 分,不錯哦;642 則評論中有 184 則" "
6 分,一般般;642 則評論中有 60 則" "
4 分,不太好;642 則評論中有 32 則" "
2 分,很糟糕;642 則評論中有 14 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

ION,PROSPECT HEIGHTS

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
No toiletries in the bathroom. Empty mini bar. Not even a bottle of water in the room. Disappointing
於 2024 年 4 月住了 1 晚
Karlie B 於 2024年4月26日回覆
ION,Thank you for taking the time to share your comments on your recent stay with us.Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. I appreciate you letting me know your experience here at the hotel and letting us know where we can improve our services. We will certainly use your constructive feedback to ensure we address them. Thank you for giving us the opportunity to hear your feedback.

8/10 不錯哦

Cindy

喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful foyer, easy access to convention center and several colleges. Walking distance to several dining establishments, including a little French bakery. Rooms were nicely cleaned. Beautiful view of the mountains from my room.
於 2024 年 4 月住了 1 晚
Karlie B. 於 2024年4月5日回覆
Thank you, we appreciate your review of the Provo Marriott Hotel and Conference Center and our hotel. We look forward to your next stay at Provo Marriott Hotel & Conference Center. We truly appreciate the support.

10/10 有夠讚

Grant,FARMINGTON

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Karlie B. 於 2024年3月5日回覆
Grant, Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

10/10 有夠讚

Angela

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 2 月住了 1 晚
Karlie B. 於 2024年3月4日回覆
Angela,Thank you for your review and visiting the Provo Marriott Hotel and Conference Center. We look forward to serving you again soon!

10/10 有夠讚

Delwin B

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Karlie B. 於 2024年2月22日回覆
Delwin,Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

10/10 有夠讚

Joshua

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Karlie B. 於 2024年1月29日回覆
Joshua,Thank you for your review and visiting the Provo Marriott Hotel and Conference Center. We hope to see you soon!

10/10 有夠讚

Megan

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything about the stay was 5 star from checking in to having a drink at the lounge staff was amazing. Will definately be back
於 2023 年 12 月住了 1 晚
Karlie B. 於 2023年12月22日回覆
Megan, Thank you for being our guest at Provo Marriott Hotel & Conference Center. We are glad you enjoyed our hotel facilities and staff! We look forward serving you again when your travels bring you back to Provo.

10/10 有夠讚

Jodi

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very nice and responded quickly to the two minor issues that I had while I was there. The breakfast was amazing and the area was kept clean. The hotel is centrally located so you are close to BYU, entertainment and restaurants. The best thing is that my room was huge and it had a mini walk-in closet.
於 2023 年 12 月住了 2 晚
Karlie B. 於 2023年12月8日回覆
Jodi, Thank you for being our guest at Provo Marriott Hotel & Conference Center. I am happy to hear you enjoyed your stay at the Provo Marriott Hotel and Conference Center and our team was able to address the minor issues. I appreciate your generous comments. We look forward to welcoming you again soon!

10/10 有夠讚

Amy

於 2023 年 10 月住了 2 晚
Karlie B. 於 2023年11月14日回覆
Thank you for choosing the Provo Marriott Hotel and Conference Center. We hope to serve you again when your travels bring you back to Provo.

10/10 有夠讚

Adriana

商務旅客
喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Karlie B. 於 2023年10月18日回覆
Adriana, Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

10/10 有夠讚

Karen

於 2023 年 9 月住了 1 晚
Karlie B. 於 2023年11月14日回覆
We appreciate you taking the time to rate our hotel. Thank you for a great rating, we hope to serve you again soon.

8/10 不錯哦

Loren Edward

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great only thing was no fan in my room bathroom
於 2023 年 9 月住了 3 晚
Karlie B. 於 2023年9月18日回覆
Loren,Thank you for being our guest at Provo Marriott Hotel & Conference Center. We appreciate you taking the time to review and leave comments where we can improve our guest experience. It was our pleasure serving you, and we hope to welcome you again soon.

10/10 有夠讚

Larry

家庭旅遊
We will return.
於 2023 年 9 月住了 1 晚
Karlie B. 於 2023年9月12日回覆
Larry,Thank you for your review and visiting the Provo Marriott Hotel and Conference Center. We hope to see you soon!

8/10 不錯哦

Douglas

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel is laid out well and reasonably spacious,but lacks nice funiture and decor in the rooms. So the rooms feel very austere and basic, no touch of plush.
於 2023 年 8 月住了 3 晚
Karlie B. 於 2023年8月28日回覆
Douglas, Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve the service we provide. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. I appreciate you letting me know your experience here at the hotel, and your comments where we can improve our guests’ stay. We will certainly use your constructive feedback to ensure we address them. Thank you for giving us the opportunity to hear your feedback. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 不錯哦

Brandon

喜歡:整潔度和員工素質
於 2023 年 8 月住了 3 晚
Karlie B. 於 2023年8月28日回覆
Brandon,Thank you for choosing the Provo Marriott Hotel and Conference Center. We hope to serve you again when your travels bring you back to Provo.

10/10 有夠讚

Lori

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Favorite Provo Hotel
We stay at this hotel a couple times a year for different events in Provo!! It is our favorite place to stay. Always clean, fun location & great service!
於 2023 年 8 月住了 1 晚
Karlie B. 於 2023年8月27日回覆
Lori,Thank you for being our guest at Provo Marriott Hotel & Conference Center. We are glad you enjoyed our hotel facilities and great service! We look forward serving you again when your travels bring you back to Provo.

8/10 不錯哦

Pura V

於 2023 年 8 月住了 1 晚
Karlie B. 於 2023年9月15日回覆
Pura, Thank you for your review and visiting the Provo Marriott Hotel and Conference Center. We hope to see you soon!

6/10 一般般

真實旅客

於 2023 年 8 月住了 2 晚
Karlie B. 於 2023年8月23日回覆
Thank you for choosing to stay at the Provo Marriott Hotel & Conference Center and for your review. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. We hope to serve you again whenever your travels bring you back to Provo.

10/10 有夠讚

Gregory

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms are amazing, showers are 2nd to none
於 2023 年 8 月住了 1 晚
Karlie B. 於 2023年8月23日回覆
Gregory, Thank you, we appreciate your kind review and look forward to your next stay at Provo Marriott Hotel & Conference Center. We truly appreciate the support.

10/10 有夠讚

Jolene

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Loved it!
We loved it. The only complaint we had was that our truck was too tall to fit in the parking garage. We were told to park it in the Smith's Grocery parking lot a block or two away.
於 2023 年 8 月住了 1 晚
Karlie B. 於 2023年8月23日回覆
Jolene,Thank you, we appreciate your kind review of the Provo Marriott Hotel and Conference Center and our team. We look forward to your next stay at Provo Marriott Hotel & Conference Center. We truly appreciate the support.

2/10 很糟糕

Cheri

商務旅客
不喜歡:整潔度、員工素質和住宿環境和硬體
Very disappointed
Not good. Parking garage was terrible. Could not fit my vehicle under the height limit. Had to park across the street. Complained to Manager and they did nothing to make my stay a pleasant one. No valet available. The shower curtain smelled horrible when it got wet. The tub didn't drain well. I will never stay at this hotel again.
於 2023 年 7 月住了 1 晚
Karlie B. 於 2023年7月25日回覆
Cheri,Thank you for choosing to stay at the Provo Marriott Hotel & Conference Center and providing your feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for the inconvenience during your stay. I appreciate you letting me know your experience here at the hotel and your comments on our parking and shower curtains. I have shared your feedback with our housekeeping to ensure it is fixed. Additionally, I understand our parking garage isn't ideal for larger vehicles, and we try to accommodate our guests with other options. Evaluations like these help us improve our hotel and the needs of our guests. Once again, thank you for your feedback. I'm sorry that you feel that you can’t come back to the hotel; however, if your travels bring you back to Provo we hope you choose us again.

10/10 有夠讚

Paul

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was great
於 2023 年 7 月住了 1 晚
Karlie B 於 2023年7月21日回覆
Paul, Thank you for your review and visiting the Provo Marriott Hotel and Conference Center. We hope to see you soon!

10/10 有夠讚

Bryce

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice. Clean room
於 2023 年 7 月住了 1 晚
Karlie B. 於 2023年7月3日回覆
Bryce, Thank you, we appreciate your kind review of the Provo Marriott Hotel and Conference Center and our team. We look forward to your next stay at Provo Marriott Hotel & Conference Center. We truly appreciate the support.

10/10 有夠讚

Tiffany,Star

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
All the staff I spoke with kind and helpful. It is very close to a lot of restaurants and experiences in downtown Provo.
於 2023 年 5 月住了 2 晚
Karlie B. 於 2023年5月8日回覆
Tiffany, Thank you for visiting the Provo Marriott Hotel and Conference Center. We are happy to hear you enjoyed our hotel and our helpful staff! We look forward serving you again when your travels bring you back to Provo.

10/10 有夠讚

Michele

於 2023 年 5 月住了 3 晚
Karlie B. 於 2023年7月3日回覆
Michele, Thank you for your review and visiting the Provo Marriott Hotel and Conference Center. We hope to see you soon!

10/10 有夠讚

Heidi

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 4 月住了 1 晚

8/10 不錯哦

stephanie

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
It is a convenient location with many dining options within walking distance and near the college we were going to for my son's graduation. I did not like the shower products with essential oils in them. The body wash especially was a complete turn off and made me nauseous every time I had to use it. Using odd oils is a risk and not everyone thinks what one person likes is what all will like. I thought it was horrendous. I also was very disappointed at having paid nearly $300 a night for a room with a small kitchen in it that there were no amenities whatsoever for use. No plates, no utensils, etc. We like having a fridge and microwave to utilize for leftovers, but found it frustrating to have all the cupboards and drawers of little value. Staybridge Suites is much better and much more reasonable in price. I understand it was marked up because of BYU graduation week and we had few options available. Still disappointing.
於 2023 年 4 月住了 4 晚
Karlie B. 於 2023年5月1日回覆
Stephanie, Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve the service we provide.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. I appreciate you letting me know your experience here at the hotel, and your comments where we can improve our guests’ stay. We will certainly use your constructive feedback to ensure we address them. Thank you for giving us the opportunity to hear your feedback. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 不錯哦

Jon

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Would have liked a free breakfast and coffee, other than that all good.
於 2023 年 4 月住了 4 晚
Karlie B. 於 2023年4月25日回覆
Jon, Thank you for choosing Provo Marriott Hotel & Conference Center during your visit to the area! Our property is a full service Marriott, which we do not offer complimentary breakfast, however we do have rates that offer breakfast included at our Slate Restaurant. It was our pleasure serving you, and we hope to welcome you again soon.

10/10 有夠讚

Kallee

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This property was super clean and they were so friendly at the front desk. Loved that the tv had Netflix, nice to be able to watch a show and not n just commercials. Overall would stay here again!!
於 2023 年 4 月住了 1 晚
Karlie B. 於 2023年4月21日回覆
Kallee, Thank you for being our guest at Provo Marriott Hotel & Conference Center. I am happy to hear you enjoyed your stay at the Provo Marriott Hotel and Conference Center and our friendly staff! I appreciate your generous comments. We look forward to welcoming you again soon!

10/10 有夠讚

John

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 4 月住了 1 晚
Karlie B 於 2023年5月8日回覆
John, Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The inside of the hotel was absolutely beautiful! The room was clean and comfortable. The parking garage elevator was crap. It took us to the wrong floor several times and wouldn’t come to the floor when we needed to get back on so we ended up taking the stairs with all our dance convention bags and costumes. It was a pain.
於 2023 年 3 月住了 1 晚
Karlie B. 於 2023年3月21日回覆
Thank you for being our guest at Provo Marriott Hotel & Conference Center. We are glad you enjoyed our hotel and room. I am sorry for the inconvenience you had with the parking elevator not working. It can be frustrating finding out the garage elevator wasn't working and having to use the stairs with your bag. Please accept our apologies as we try to get this fixed for our guests. It was our pleasure serving you, and we hope to welcome you again soon.

8/10 不錯哦

Marcia

於 2023 年 3 月住了 1 晚
Karlie B. 於 2023年4月17日回覆
Marcia,Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

10/10 有夠讚

Maureen

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 3 月住了 2 晚
Karlie B. 於 2023年4月17日回覆
Maureen,Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

8/10 不錯哦

Brent

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 3 月住了 2 晚
Karlie B. 於 2023年3月16日回覆
Brent, Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.

10/10 有夠讚

Saori,Brookline

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very spacious. Close to many good restaurant.
於 2023 年 3 月住了 4 晚
Karlie B. 於 2023年3月13日回覆
We appreciate you taking the time to rate our hotel. Thank you for a great rating, we hope to serve you again soon.

2/10 很糟糕

Jason

不喜歡:員工素質
於 2022 年 12 月住了 2 晚
Karlie B 於 2023年2月12日回覆
Jason,Thank you for choosing to stay at the Provo Marriott Hotel & Conference Center and providing your honest feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. We pride ourselves on delivering a memorable hotel experience during your travels; however, based on your scores we may have unfortunately fallen short of our goal during your recent stay. Please accept my apology for those items that didn't meet your expectations. Please let me know anything specific from your stay so I can relay to our team and ensure this doesn't happen again. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Provo.

4/10 不太好

Jonathan

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
Decorating was beautiful. Staff was great. But the shower had broken shelves separated from the wall, and partway through our stay the outlets just stopped working.
於 2022 年 12 月住了 2 晚
Karlie B. 於 2022年12月19日回覆
Jonathan,Thank you for being our guest at Provo Marriott Hotel & Conference Center. We are glad you enjoyed our staff and decorating. We are sorry for the inconvenience when the outlets stopped working and the shelves in your shower. Our engineering team will be fixing them.It was our pleasure serving you, and we hope to welcome you again soon.

8/10 不錯哦

MARC,Boca Raton

於 2022 年 11 月住了 3 晚

10/10 有夠讚

Edward

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great service
於 2022 年 10 月住了 1 晚
Karlie 於 2022年10月17日回覆
Edward, Thank you for being our guest at Provo Marriott Hotel & Conference Center. We are glad you enjoyed our hotel and service. We hope to serve you again when your travels bring you back to Provo!

10/10 有夠讚

Steve,Long Beach

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a good room and comfortable bed.
於 2022 年 8 月住了 2 晚
Karlie 於 2022年8月31日回覆
Steve, Thank you, we appreciate your kind review and look forward to your next stay at Provo Marriott Hotel & Conference Center. We truly appreciate the support.

10/10 有夠讚

Shannon

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 8 月住了 1 晚

10/10 有夠讚

Kimberly

商務旅客, 團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel and loved seeing the mountains as you stepped out the door! Service was excellent
於 2022 年 7 月住了 2 晚
Karlie 於 2022年7月19日回覆
Kimberly, Thank you for being our guest at Provo Marriott Hotel & Conference Center. I am happy to hear you enjoyed your stay at the Provo Marriott Hotel and Conference Center and the view! I appreciate your generous comments. We look forward to welcoming you again soon!

10/10 有夠讚

Stacy

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Spacious rooms!
The room was very nice. It was very spacious, and I love that it had a mini fridge! The lobby was fairly busy when we arrived, and we had to wait a few minutes to check in. We also had problems with our TV not working. Someone came up and checked on it, then went and found a working TV and replaced it within just a few minutes. Very nice hotel with great service.
於 2022 年 6 月住了 2 晚
Karlie B 於 2022年6月29日回覆
Stacy, Thank you for being our guest at Provo Marriott Hotel & Conference Center. I am happy we were able to get your TV fixed and appreciate your generous comments of our nice rooms and great service. We look forward to welcoming you again when your travels bring you to Provo!

10/10 有夠讚

Roberta

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice
Very nice clean hotel. Staff very professional
於 2022 年 6 月住了 1 晚
Karlie 於 2022年6月14日回覆
Roberta, Thank you for choosing to stay at the Provo Marriott Hotel and Conference Center. I am happy to hear you enjoyed our hotel and staff. We look forward to serving you again soon.

8/10 不錯哦

Carol

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice property. Room 356 needed more lighting. Hard to put contacts in with dim lighting
於 2022 年 6 月住了 1 晚
Karlie 於 2022年6月14日回覆
Carol, Thank you for letting us know where we can improve our hotel for our guests. Thank you for choosing to stay at the Provo Marriott Hotel and Conference Center. We look forward to serving you again!

10/10 有夠讚

sheila marie,Colorado springs

商務旅客
喜歡:員工素質、設施服務和住宿環境和硬體
I really enjoyed my stay at this hotel. The staff was friendly, accommodating, and courteous. The amenities were up to date, clean and well maintained. I most enjoyed my time at the bar. The two gentlemen that tended the bar gave exemplary service to every customer while I was there. The food was yummy to include the burgers and sweet potato fries. Lastly, the housekeeping staff provided A service each day of my stay. Thank you for providing such excellent service! Sheila Williams
於 2022 年 5 月住了 4 晚
Karlie 於 2022年5月17日回覆
Sheila, Thank you for being our guest at Provo Marriott Hotel & Conference Center. I am happy to hear you enjoyed your stay at the Provo Marriott Hotel and Conference Center, our service and amenities! I appreciate your generous comments. We look forward to welcoming you again soon!

10/10 有夠讚

Ethan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 5 月住了 1 晚

4/10 不太好

Earl

喜歡:員工素質
不喜歡:客房舒適度
I don’t sleep well with noises and light shining in the room.
於 2022 年 5 月住了 1 晚
Karlie B 於 2022年5月16日回覆
Earl, Thank you for choosing to stay at the Provo Marriott Hotel & Conference Center and providing your feedback. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. I appreciate you letting us know your experience here at the hotel. I am sorry that your stay was interrupted by noise and the light at night. Our team is working on solutions to ensure we are doing as much as we can to prevent this. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.

8/10 不錯哦

Debbie

於 2022 年 5 月住了 2 晚
Karlie 於 2022年5月16日回覆
Debbie, Thank you for being our guest at Provo Marriott Hotel & Conference Center. We look forward serving you again when your travels bring you back to Provo.

2/10 很糟糕

Roger

不喜歡:員工素質
Noisy. I expressed my frustration and was told they couldn’t do anything because there was a dance competition. Really? So that means all policies and other guests don’t matter? I will never again stay here. I have had much better sleep in Las Vegas and Disneyland. How are they able to do it and a place in PROVO Utah can’t figure it out? Really poor excuses, customer service and rest. Never again pay the extra and stay across the street at the Hyatt. I have stayed there before and should have done it again. I thought I would give this place a try but lesson learned.
於 2022 年 5 月住了 2 晚
Karlie 於 2022年5月8日回覆
I appreciate you bringing it to our attention and taking the time to leave comments where we can enhance our guests experience and improve our services. I sincerely apologize for the inconvenience and how we handled the situation. This is not the experience we want for our guests. It is clear there are areas where we could have done much better. I have shared your feedback with our team and will follow up with our associates how we can prevent this from occurring again in the future and for further training to improve our service. I am sorry to hear your experience here had a negative impact on your stay. We will certainly use your constructive feedback to improve the quality of our service and hotel to ensure these issues don't continue in the future. Evaluations like these help us improve our hotel to fit the needs for our guests. I’m sorry that you feel that you can’t come back to the hotel; however, if your travels bring you back to Provo we hope you choose us again.