Quiet location and environment. But the washroom need better maintenance because 2 of the washrooms don’t have hot water and need to repair on the first day
Thank you for taking the valuable time to provide feedback on your most recent stay at Aleenta Hua Hin - Pranburi.
We are delighted to hear that you had an enjoyable stay at our resort and we do hope that we may be able to welcome you back again in the near future.
Warm regards,
Simon Worrall
Resort Manager
10/10 有夠讚
yang
家庭旅遊
2020年2月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
yang
於 2020 年 1 月住了 3 晚
Simon 於 2020年2月8日回覆
Thank you for taking the valuable time to provide feedback on your most recent stay at Aleenta Hua Hin - Pranburi.
We are delighted to hear that you had an enjoyable stay at our resort and we do hope that we may be able to welcome you back again in the near future.
Warm regards,
Simon Worrall
Resort Manager
10/10 有夠讚
yang
2020年1月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
yang
於 2020 年 1 月住了 3 晚
Simon 於 2020年2月8日回覆
Thank you for taking the valuable time to provide feedback on your most recent stay at Aleenta Hua Hin - Pranburi.
We are delighted to hear that you had an enjoyable stay at our resort and we do hope that we may be able to welcome you back again in the near future.
Warm regards,
Simon Worrall
Resort Manager
8/10 不錯哦
Yu yin
2019年10月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Yu yin
於 2019 年 9 月住了 4 晚
Simon 於 2019年10月13日回覆
Thank you for taking the valuable time to provide feedback on your most recent stay at Aleenta Hua Hin - Pranburi.
We are delighted to hear that you had an enjoyable stay at our resort and we do hope that we may be able to welcome you back again in the near future.
Warm regards,
Simon Worrall
Resort Manager
Thank you for taking the valuable time to provide feedback from your most recent stay at Aleenta Hua Hin - Pranburi.
Guest feedback is invaluable for us to know the areas in which we can improve.
We sincerely apologise that you experienced a short circuit on 3 occasions, this was a result of every power socket being used at the same time and it caused the fuses to blow, we were very pleased that we could change the fuses for you each time as soon as it happened.
The trees outside of the room provide a nice natural shade, we didn't see any bee hive on the trees but we will check regularly to see if they are going to make a home there and relocate them in the best way possible.
We provide a complimentary birthday cake for guests who have a birthday during there stay with us, as your birthday was 30 days away a cake wasn't provided for you unfortunately, although if i had known about your request at the time then we would of been more than happy to provide a birthday cake for you.
We are sincerely sorry that you was not entirely satisfied with you recent stay with us and we hope that we will have the opportunity to welcome you back at sometime in the future to be able to make amends.
Warm regards,
Simon Worrall
Resort Manager
10/10 有夠讚
真實旅客
2019年7月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 6 月住了 2 晚
Johan 於 2019年7月21日回覆
Dear Traveler,
Thank you for taking the valuable time to provide feedback on your most recent stay at Aleenta Hua Hin - Pranburi.
We are delighted to hear that you had an enjoyable stay at our resort and we do hope that we may be able to welcome you back again in the near future.
We look forward to seeing you again soon.
Warm regards,
Bo Johan Wallen
Resort Manager
2/10 很糟糕
Tsz him
2019年2月16日
不喜歡:員工素質
Rubbish villa and arrangement
Dear Mr Bo Johan Wallen
Me and my family was staying over 5-7Feb 2019 to spend our CNY holiday with some bad experiences due with the resort arrangement.
As we spork before I leave, we here to spend the holiday and been arranged by Facebook message with all black and white writing over a month, not the last minute booking.
Couple things with easy
1st. the BBQ priced with fresh lobster and the day before say your kitchen made a mistake with Frozen lobster. ( prices reduced from the bill) with accepted , as I have no other choose in time .
2nd The BBQ suppose arrange at the 3 bedroom villa not the beach outside the 2 bedroom
3rd The menu was arrange and settled over and over by message . Comes up one person meat dinning was missing. And we was waiting more then 1 hr to comes back on table.
4th. The 2 bed room villa say will arranged at the main building next to the reception.
End up send it to the other side of the villa
5th The spa has arranged with all 90mins in message recorded and all be only doing 60mins spa. (Your staff were saying only charge for 60mins package. ) reason say that they be fully booked. And ask someone doesn’t understand English
Why the staff didn’t follow the booking arrangements?
Ain’t we have the first Priority with the booking a month early?
But we wanted a 90mins
I have make despot and card Guaranteed before
Tsz him
於 2019 年 2 月住了 2 晚
Johan 於 2019年7月21日回覆
Dear Tsz him,
Thank you for taking the valuable time to provide feedback from your most recent stay at Aleenta Hua Hin - Pranburi.
We do apologize for the confusion with the Spa, that your guest only got and was charged for 1 hour instead of 1.5. The live lobsters from Main USA that you ordered where stuck in Bangkok and we had to resort to Frozen Main lobster and you where charge accordingly.
It is our continued aim to exceed our guests' expectations in all areas, which sadly has seemed not to have happened on this rare occasion. The information that you have provided to us will be used in our continued development, team training and followed up with our team.
We do hope that we may be able to regain your confidence in future and welcome you back to the resort for the true Aleenta experience as the vast majority of our guests enjoy.
Warm regards,
Bo Johan Wallen
Resort Manager
Prefect for relax, excellent environment and great view
MW
於 2018 年 7 月住了 3 晚
Johan 於 2018年9月4日回覆
Dear MW, Thank you for your kind coment and we hope to see you back again soon, Johan and Team
10/10 有夠讚
seung wai
2018年6月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
渡假勝地
已經不是一次入住,服務一流,酒店整體設計風格漂亮,餐廳食物質素好,環境清靜
seung wai
於 2018 年 6 月住了 3 晚
Johan 於 2018年8月16日回覆
Dear Seung Wai,
Thank you for taking the valuable time to provide feedback from your most recent stay at Aleenta Hua Hin - Pranburi.
It is our continued aim to exceed our guests' expectations in all areas, which sadly has seemed not to have happened on this rare occasion. The information that you have provided to us will be used in our continued development, team training and followed up with our team.
We do hope that we may be able to regain your confidence in future and welcome you back to the resort for the true Aleenta experience as the vast majority of our guests enjoy.
Until then, if the team or I can be of any further assistance, please do not hesitate to contact me directly on rm.ahh@aleenta.com.
Warm regards,
Bo Johan Wallen
Resort Manager
Dear Andrew,
Greetings from Aleenta Hua Hin - Pranburi and thank you for taking the time to share your review of our resort and your most recent stay with us.
Having booked our Pool Residence, as you have mentioned it is the policy of our Main Wing to welcome guests over the age of 12 years, whilst our Frangipani Wing welcomes guests of all ages.
This philosophy is welcomed by many guests and loved by our returning guests who seek Aleenta as a place of up most rest and relaxation.
With your room booking being in our Main Wing whilst all other units were occupied over Chinese New Year, we thank you for your consideration in our other guests comfort and expectation.
We would love to welcome you back again in the future and would look forward to seeing you again.
Warm regards,
Graeme Freeman
General Manager
10/10 有夠讚
Good service,Hua hin
2017年11月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Beach view very good
Good
Good service
於 2017 年 11 月住了 2 晚
Thank you for your great review and we do hope to be able to see you again soon!
Warm regards,
Graeme Freeman
General Manager
10/10 有夠讚
eunice ,hong kong
2017年10月14日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Spacious villa
Spacious villa away from hustle and bustle. You can do swimming and cycling there. But it's not a resort area. Just few blocks of apartment being managed under the group. The breakfast was nice. And there is a beach outside the villa. the only thing you may concern is its 30mins drive away from the town.
eunice
於 2017 年 10 月住了 2 晚
Graeme Freeman 於 2017年10月17日回覆
Dear Eunice,
Thank you for your review of Aleenta Hua Hin - Pranburi. It was a pleasure to be able to welcome you to the resort and we are happy to hear that you enjoyed our 4 Bedroom Beachfront Villa.
We do hope that we may be able to welcome you back again for future visits and look forward to speaking with you then.
Warm regards,
Graeme Freeman
General Manager
Thank you for your great review of Aleenta Hua Hin - Pranburi and we would love to be able to welcome you back again in the future.
Warm regards,
Graeme Freeman
General Manager
Dear Mei Ling,
Thank you for your review of Aleenta Hua Hin - Pranburi and it is a pleasure to welcome you back for a return visit.
We do hope that we may be able to welcome you again many more times in the future.
Warm regards,
Graeme Freeman
General Manager
Dear Wai Yin,
Thank you for taking the valuable time to share your feedback on Aleenta Hua Hin - Pranburi and it was a pleasure to have you stay with us.
We do hope that we may be able to welcome you back again in the future.
Warm regards,
Graeme Freeman
General Manager
10/10 有夠讚
Hei Man
2017年9月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Love love love
best service ever, staffs are friendly and caring. Nice self grwon food and self made shampoos. quiet neighborhood. we enjoyed a lovely holiday here.
Hei Man
於 2017 年 9 月住了 3 晚
Dear Hei Man,
It was wonderful having you stay with us at Aleenta Hua Hin and we are delighted to hear that you had such an enjoyable experience with us.
I will gladly be sharing your comments with all of our team who take great pleasure it creating a memorable stay for you and we would look forward to seeing you again in future.
Warm regards,
Graeme Freeman
General Manager
8/10 不錯哦
Howard,Hong Kong
2017年9月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice view with quick access to great beach
We stayed 3 nights in 4 bedroom villa, although the villa does not located within resort main area and takes around 30mins drive to go for site seeing, it is very nice, quiet and private villa for us.
The direct quick access to beach is excellent and the quality of the beach is nice and quiet. We all enjoy a lot.
Unluckily, our private pool motor filter machine was out of order in day 2, and the staff finally cannot fix it. So we cannot enjoy the private pool.
Howard
於 2017 年 8 月住了 3 晚
Graeme Freeman 於 2017年9月8日回覆
Dear Howard,
Many thanks for your review of Aleenta Hua Hin - Pranburi and it was a pleasure to welcome you to our resort.
As you have mentioned, our 4 bedroom villa enjoys a fantastic location of the beach of Pak Nam Pran and we are happy to hear that you had an enjoyable stay with us. Do please accept our apologies for the unforeseen issue that arose on your pool filter, whilst the pool was still able to be enjoyed, from your notification this has now been duly fixed for our future guests enjoyment.
We do hope that we may be able to welcome you back to Aleenta again in future.
Warm regards,
Graeme Freeman
General Manager
10/10 有夠讚
Shan,Hong Kong
2017年7月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Best one!
I love this resort very much and I will come again next time.
The staff is kind and helpful, and the room is great!
The overall environment is just wonderful. Thank you Aleenta!
Shan
於 2017 年 7 月住了 2 晚
Aleenta Hua Hin - Pranburi 於 2017年8月5日回覆
Dear Shan,
Many thanks for your review of Aleenta Hua Hin - Pranburi and we do hope to be able to welcome you back again in the future!
Warm regards,
The Aleenta Team
Dear Seung Wai,
Thank you for your review of Aleenta Hua Hin - Pranburi and we look forward to welcoming you back again to the resort in future.
Warm regards,
The Aleenta Team
Thank you for such a great review of Aleenta Hua Hin - Pranburi and we do hope that we are able to welcome you back to the property in the near future!
Warm regards,
The Aleenta Team
10/10 有夠讚
真實旅客
2017年2月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Relaxing place
The staffs are all very nice. Beautiful pool. Many good local restaurants are nearby. You dont need to take taxi as you can borrow bikes from the hotel. The spa is great. What a relaxing holiday! Just the beach is not as nice as the picture.
真實旅客
Aleenta Hua Hin - Pranburi 於 2017年5月17日回覆
Thank you for your review and kind comments which I have happily shared with our team.
We look forward to seeing you again in the future.
Warm regards,
The Aleenta Team
10/10 有夠讚
ming yin
2016年12月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
ming yin
Dear Ming,
Thank you for your review of Aleenta Hua hin - Pranburi and we would love to see you again in the future!
Warm regards,
The Aleenta Team
8/10 不錯哦
HSINYUEH
2016年10月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店很美,人員服務態度好
房間視野很好,但吃早餐地方沒有空調,有點太熱,吃完以後都已經滿身大汗了。
HSINYUEH
Thank you for review of Aleenta Hua Hin - Pranburi.
Warm regards,
The Aleenta Team
6/10 一般般
真實旅客
2016年9月19日
真實旅客
Thank you for your review, we would love to hear more from you.
Warm regards,
The Aleenta Team
6/10 一般般
真實旅客
2016年9月19日
喜歡:員工素質、住宿環境和硬體和客房舒適度
The hotel is nice in general, but the location is one big problem. It is not located in Hua Hin , it takes around 40 minutes to Hua Hin. If you want to visit the tourist attractions in Hua Hin, the hotel might not be the perfect hotel for you.
The room and facilities in hotel in good. The view is marvellous.
真實旅客
Aleenta Hua Hin - Pranburi 於 2017年5月17日回覆
Thank you for your review of Aleenta Hua Hin - Pranburi.
The town of Hua Hin is an easily accessible 25 minute journey from our resort with many other tourist attractions and stunning scenery available within our region and further south of the resort which we would encourage all guests to experience on their travels to Thailand.
As you have mentioned, we are blessed with an idyllic location and we hope that we are able to welcome you back again in the future to enjoy the beauty of our resort.
Warm regards,
The Aleenta Team
10/10 有夠讚
cm hk
2016年8月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Beach side and excellent recreation location
Staff are all very friendly and helpful. Nice spa treatment service. The food and beverage at the restaurant were very good and tasty! The location is 30-40 minutes away from Hua Hin, but hotel offers excellent transportation arrangements which were value for money.
The only down side was because of open roof and linkage to the beachside door at the washroom, the mosquitos issue was quite annoying for me.
cm hk
Aleenta Hua Hin - Pranburi 於 2017年5月17日回覆
Dear CM,
Thank you for your excellent review of Aleenta Hua Hin - Pranburi!
We are always excited to hear of our guests stay with us and delighted that yours was thoroughly enjoyable in Pranburi.
Warm regards,
The Aleenta Team
10/10 有夠讚
Yu-hsuan,Taiwan
2016年5月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent resort
Nice travel experience ~
All wonderful things!
Yu-hsuan
Dear Yu-hsuan,
Thank you for such a wonderful review!
We hope to see you again soon.
Warm regards,
The Aleenta Team
Thank you for your feedback of our resort. It was a pleasure to welcome you and we are happy to hear that you had an enjoyable stay with us.
We look forward to your return.
Warm regards,
The Aleenta Team
8/10 不錯哦
真實旅客
2016年1月6日
喜歡:整潔度、住宿環境和硬體和客房舒適度
最好的酒店
环境很好
真實旅客
Thank you for your review of Aleenta Hua Hin - Pranburi and we look forward to welcoming you back again in the future.
Warm regards,
The Aleenta Team
8/10 不錯哦
真實旅客
2016年1月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Relaxing and quiet beach hotel
I stayed here for Christmas. It's a very boutique hotel with a great beach and view. It's very quiet and relaxing. The breakfast was good so as the restaurant. Staff are very friendly and helpful. You get very relaxed after the stayed. I would definitely come back.
真實旅客
Thank you for choosing Aleenta Hua Hin - Pranburi and joining us over the holiday season.
We do hope that you had a memorable Christmas with us and would love to welcome you back again to the resort for future celebrations.
Warm regards,
The Aleenta Team
10/10 有夠讚
Hsin-Ying
2015年10月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hsin-Ying
Dear Hsin-Ying,
Thank you for your 5 star rating! We look forward to welcoming you back again in the future.
Warm regards,
The Aleenta Team
10/10 有夠讚
真實旅客
2015年8月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Quiet beach, relaxing room, fantastic food
With quiet and relaxing environment, friendly staff and fantastic food.
Really enjoy the stay.
真實旅客
Aleenta Hua Hin - Pranburi 於 2017年5月17日回覆
Thank you for your review of Aleenta Hua Hin - Pranburi and it is great to hear that our resort provided the perfect place to relax and unwind.
We look forward to seeing you again.
Warm regards,
The Aleenta Team
10/10 有夠讚
真實旅客
2015年7月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
Thank you and we hope to see you again soon!
Warm regards,
The Aleenta Team
8/10 不錯哦
TZE FUNG,Hong Kong
2015年6月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Quiet and Leisure
The hotel is very comfortable, quiet and leisure. Good services. However, a little bit far from the downtown, requires more than half hour by car. Also the swimming pool is small.
TZE FUNG
Dear Tze Fung,
Thank you for your review and choosing Aleenta Hua Hin - Pranburi for your most recent stay in Thailand.
It would be a pleasure to see you again at the resort and we hope to see you soon.
Warm regards,
The Aleenta Team
Thank you for your great review.
We look forward to welcoming you back again to Aleenta Hua Hin - Pranburi in the future.
Warm regards,
The Aleenta Team
6/10 一般般
真實旅客
2015年2月21日
Far and overpriced small hotel
The location is too far from Hua Hin, better to have a car to go there. The only good thing about this hotel is quiet, other than that it's nothing special and I think it is overpriced. There's no TV in the rooms and the breakfast is very basic. The amenities are very limited too, a tiny gym and very basic pool without services.
真實旅客
We are sorry to hear of your review and that your stay was not as enjoyable as many of our guests love to return to.
As you have mentioned we are blessed with an idyllic location a mere 25 minutes from Hua Hin in a beautiful area with many beautiful sightseeing areas and activities that are a must to be experienced.
We do hope that you will consider another stay with us in the future as we would love to welcome you back to fully enjoy the Aleenta experience.
Warm regards,
The Aleenta Team
8/10 不錯哦
Chan,Hong Kong
2013年9月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice services
Nice services, good for vocation
Chan
Thank you Chan for your review of our property.
We hope to see you again at Aleenta Hua Hin - Pranburi in the future.
Warm regards,
The Aleenta Team
6/10 一般般
VALAM
2012年9月5日
well just not bad
not bad but not the best in hua hin, but still had a lot fun and this is a wonderful place for relax! 只可以話係唔錯但真係冇想像中理想同好, 最大失望係個swimming pool太細(我地已經係住大pool個邊ga獨立屋)同水比較混濁.不過可以一試起碼真係RELAX!!
VALAM
Thank you for your review of Aleenta Hua Hin - Pranburi.
It has been a while since we have seen you and would love to welcome you back in future to sample firsthand the ongoing improvements we have made to our already idyllic location and guest experiences.
Warm regards,
The Aleenta Team
8/10 不錯哦
ROGER
2012年8月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
ROGER
Thank you Roger for your review of Aleenta Hua Hin - Pranburi.
Warm regards,
The Aleenta Team