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皇冠飯店的評分

4 out of 5
皇冠飯店
Hunter Street, Port Moresby, NCD

評論

7.6

不錯哦

10 分，有夠讚；85 則評論中有 22 則" "
8 分，不錯哦；85 則評論中有 29 則" "
6 分，一般般；85 則評論中有 23 則" "
4 分，不太好；85 則評論中有 10 則" "
2 分，很糟糕；85 則評論中有 1 則" "

7.6/10

整潔度

7.8/10

員工素質

7.4/10

設施服務

6.8/10

住宿環境和硬體

7.2/10

環保程度

評論

8/10 不錯哦

Raka Oala

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything is alright about the Hotel. The stuff just needs to be more friendly and smile. Check out time is at 11am but was disturbed at 10:30am to check out. Overall if I wanted to stay at a Quiet place, I would go back to Crown.
於 2024 年 3 月住了 1 晚
Kalpana Chauhan 於 2024年4月19日回覆
Dear Guest,Thank you for taking the time to share with us your valuable feedback! We thank you for your patronage.We have made a note of the additional feedback. I have addressed your feedback to our Executive and will investigate it in detail and action will be taken.We are really delighted to see that you had a great experience with us.On behalf of my entire team at Crown Hotel Port Moresby, I thank you for sharing with us your wonderful feedback. We await your next visit to the Crown Hotel Port Moresby.Kalpana ChauhanOperation Manager

8/10 不錯哦

Henry

於 2024 年 2 月住了 1 晚
Kalpana Chauhan 於 2024年4月19日回覆
Dear Guest,Thank you for taking the time to share with us your valuable feedback! We thank you for your patronage.We have made a note of the additional feedback. I have addressed your feedback to our Executive and will investigate it in detail and action will be taken.We are really delighted to see that you had a great experience with us.On behalf of my entire team at Crown Hotel Port Moresby, I thank you for sharing with us your wonderful feedback. We await your next visit to the Crown Hotel Port Moresby.Kalpana ChauhanOperation Manager

6/10 一般般

Didier

喜歡：整潔度、員工素質和住宿環境和硬體
Hotel impersonnel, sans âme. Grosse structure dans le centre administratif. Quasi aucun commerce autour, quartier inintéressant. Grosse difficulté de communication avant l'arrivée : Navette non présente à l'aéroport. Sauf obligation, dormir près de l'aéroport, c'est mieux !
於 2024 年 1 月住了 2 晚

8/10 不錯哦

Barrycourt

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Its was good overall but room air-conditioning is not cold too hot. Staff overall and customer service was excellent.
於 2023 年 12 月住了 1 晚
Kalpana Chauhan 於 2024年2月9日回覆
Dear Barrycourt,Thank you for taking the time to tell us about your experience at Crown Hotel Port Moresby. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and helps us to improve our services. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Crown Hotel Port Moresby, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you.Kalpana ChauhanRoom Division Manager

10/10 有夠讚

Cathy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
staff were excellent and restaurant great
於 2023 年 12 月住了 1 晚
Kalpana Chauhan 於 2024年2月9日回覆
Dear Cathy,Thank you for taking the time to share with us your valuable feedback! We thank you for your patronage.We are extremely delighted to see that you had a great experience and stay with us. On behalf of my entire team at Crown Hotel Port Moresby, I thank you for sharing with us your wonderful feedback. We await your next visit to the Crown Hotel Port Moresby. Kalpana ChauhanRoom Division Manager

6/10 一般般

Mike

團體旅遊
喜歡：員工素質
Probably the two things that were sub-par for the hotel was the musty odour in the hall ways and also the shower function and the shower cubicle conditions were well overdue for a good refurbish. Everything else was fine. Thanks.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

David

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
This old classic is gradullay coming back to life.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Senitiki

情侶出遊
喜歡：設施服務
The bar service is good and cheap price of beverage and the food is good .
於 2023 年 11 月住了 1 晚

6/10 一般般

Saeed

於 2023 年 11 月住了 1 晚

6/10 一般般

Stephanie

家庭旅遊
喜歡：設施服務
不喜歡：員工素質
Customer service needs to be improved. Need more friendly staff and also they need to advise of the options of the rooms if not available. I requested two beds but was given one only. Rooms were not ready upon check in as well. Will not be booking with Crown anytime soon.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Susan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Would recommend this hotel
A restful stay during PNG travels. Room, bed, air conditioning were great. Shuttle service from airport was so helpful. Some confusion when ordering room service but all sorted out. A few food options within walking distance. Pool was amazingly perfect. Foot massage was divine. I would recommend this hotel.
於 2023 年 10 月住了 2 晚

2/10 很糟糕

John

不喜歡：整潔度、設施服務和住宿環境和硬體
The hotel is quite run down and some rooms are smelly. Staff are very nice
於 2023 年 10 月住了 1 晚

6/10 一般般

Wayne，Merriwa

Love the view
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Ronique

於 2023 年 9 月住了 3 晚

10/10 有夠讚

Luis

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful hotel
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Jorge

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Friendly service, nice rooms, meals very good. Surroundings not friendly though. Be careful if you go out for jogging.
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Narayan，Princeton

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Manager Ms. Mea and her colleagues make every effort to look after hotel guests. Regards
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Clare

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Kristian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed our stay, comfortable bed, good food!
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Jorge

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful ocean view, friendly and caring staff, excellent breakfast, responsive to your needs
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Jorge

於 2023 年 7 月住了 2 晚

6/10 一般般

Fay

喜歡：整潔度和員工素質
Nice rooms. Ill rate the rooms around 4.5 stars but I was disapointed that I had to catch an early flight and was unable to get a proper sleep because the guests next room decided to have a huge party there with loud music and screaming. No respect at all. Told the reception about switching rooms but unfotunately, they got none left vacant for that.. Ill recommend staffs walking around in the night to ensure the place is quiet so some guests can have their sleep. Especialy the ones transiting over for an early flight out of POM.
於 2023 年 4 月住了 1 晚

10/10 有夠讚

Rodney

喜歡：整潔度、員工素質和住宿環境和硬體
Fantastic
於 2023 年 6 月住了 2 晚

8/10 不錯哦

Larissa

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 2 晚

8/10 不錯哦

Rabi

商務旅客
喜歡：整潔度
Ok.
於 2023 年 1 月住了 1 晚

8/10 不錯哦

Dr Paula

家庭旅遊
喜歡：員工素質和住宿環境和硬體
We loved the very comfy beds. The most softest beds we’ve ever slept in. The room and bathroom amenities were great. However, we waited 50 mins for the reservation team to confirm our online booking reservation. Also we can’t control the temperature in our room so we were hot a couple of nights in the room.

8/10 不錯哦

Sharee

於 2022 年 12 月住了 1 晚

10/10 有夠讚

brian，honolulu

喜歡：整潔度、員工素質和設施服務
Wonderful customer service !! And the room was clean and comfortable! They helped me SO much with transportation too— I’m very grateful !
於 2022 年 9 月住了 1 晚

8/10 不錯哦

Steve

商務旅客
喜歡：員工素質
Rooms are very old and tired. Not very clean either.
於 2022 年 9 月住了 1 晚

10/10 有夠讚

Christina

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed my stay..friendly and courteos staff too
於 2022 年 6 月住了 1 晚
Crown Hotel Team 於 2022年7月13日回覆
Dear Christina, We thank you for taking time out to post a review,we hope you enjoyed your stay and look forward to welcome you on your next stay. Regards

6/10 一般般

John

於 2022 年 1 月住了 8 晚

4/10 不太好

Judy

於 2021 年 7 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡：員工素質、設施服務和住宿環境和硬體
於 2021 年 4 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good music , nice food, quality beer. 3.5 weeks of good service
於 2021 年 2 月住了 1 晚
Tracey Tokana 於 2021年2月21日回覆
Thank you for staying at Crown Hotel and thank you for your positive feedback , we hope you enjoyed your stay.

8/10 不錯哦

Geraldie

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Service is good. Area is safe. Good facility. Seaview is great.
於 2020 年 12 月住了 1 晚
Tracey Tokana 於 2020年12月27日回覆
Dear Geraldie, Thank you for your feedback and we hope you enjoyed your stay.

10/10 有夠讚

真實旅客

於 2020 年 11 月住了 1 晚
Tracey Tokana 於 2020年12月16日回覆
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice beach market. Can be expensive especially tours.
於 2020 年 2 月住了 2 晚
Tracey Tokana 於 2020年12月16日回覆
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice views from our room. Friendly efficient staff.
於 2020 年 2 月住了 1 晚
Tracey Tokana 於 2020年12月16日回覆
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff are great! It what makes the hotel special
於 2020 年 2 月住了 3 晚
Tracey Tokana 於 2020年12月16日回覆
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 2 晚

8/10 不錯哦

真實旅客

於 2019 年 6 月住了 1 晚
Tracey Tokana 於 2020年12月16日回覆
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

6/10 一般般

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Staff very friendly, and efficient. Good choice of eating options in the hotel. Hotel clean and comfortable but a bit old and tired looking. One really annoying feature during our 4 day stay - every day, our room keys failed and needed re-setting, sometimes twice a day (at first we thought it was our fault for putting them next to mobile phones, but it turned out to be a fault with the hotel system).
於 2019 年 3 月住了 4 晚
Tracey Tokana 於 2020年12月16日回覆
Dear Guest, Thanks for letting us know we take your comments into consideration. Kind regards,

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
Was central for family to visit.We enjoyed being there .No complaints
於 2019 年 3 月住了 6 晚
Tracey Tokana 於 2020年12月16日回覆
Thank you for the feedback and we hope you enjoyed your stay with us. Regards

10/10 有夠讚

Richard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 2 晚

8/10 不錯哦

Darrel

喜歡：整潔度、員工素質和客房舒適度
Not so good
於 2018 年 10 月住了 2 晚

4/10 不太好

真實旅客

不喜歡：住宿環境和硬體和客房舒適度
Very old hotel that needs urgent renovation. The whole room is outdated. Good for the 80’s maybe
於 2018 年 9 月住了 2 晚
Pauline Sigoli 於 2018年9月25日回覆
Dear Guest, Thanks for letting us know we take your comments into consideration. Kind regards,

6/10 一般般

Poul

some positives, some lacking
Good courtesy bus, though requires some waiting. Nice 20 minute drive to see the area. Beautiful seaview from room, comfortable beds and pillows, a safe, nice room and bathroom with good toiletries, dressing gown and slippers. It took a while to get a spare bed, but they were very busy with many guests arriving for a big conference. The bedroom freezer needed defrosting and leaked to form a puddle on the floor. The microwave plate was dirty. The pool was basic: good pizza by the poolside, but the water was a bit dirty and the pool not very big or very attractive area. This was my main disappointment as that is what we wanted to use for the afternoon, which we still did, but not as exciting as we had hoped. Nice PNG tourist looks through the hotel. General service was reasonable and friendly. Good buffet breakfast with wide variety of cereal, fruit, rolls/pastries,juices, English fried food. Some flavour was a bit lacking, but then meat tastes in general in PNG are different to UK. Overall, I wouldn't rate it to equal a 4 star British hotel, but then PNG is not a modern country, so if you want high quality, then pay more for a more superior hotel. Still an enjoyable and relaxing stay.
於 2018 年 8 月住了 1 晚
Pauline Sigoli 於 2018年8月28日回覆
Dear Sir/Madam, We value your comments and will take in to consideration. Kind regards Pauline Sigoli

6/10 一般般

Ana María

En la recepción muy mal porque a pesar de haber ya cancelado mi estadía y tener el número de reserva de Hotels.com no me querían dejar hacer el check in porque su sistema tenía problemas y no figuraba en él la reserva. Fue necesario esperar como 45`, llamar a Hotels.com, que ellos llamaran al hotel e insistieran para que me dejaran hacer el check in. Muy mal comienzo.
於 2018 年 8 月住了 3 晚
Pauline Sigoli 於 2018年9月25日回覆
Dear Anna, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Kind regards

4/10 不太好

mick

不喜歡：員工素質
I was charged pre-authorisation twice
The hotel condition and facilities were okay, quite good for port moresby but they charged me twice for pre-authorisation. The second time was without my knowledge and was a different amount. It was a huge let down as it was only realised after I left the country. I'm still trying to chance up a refund and they claim a 1 week turnaround on refunds.
於 2018 年 6 月住了 1 晚
Pauline Sigoli 於 2018年6月26日回覆
Dear Mick, I do sincerely apologize for the inconvenience we may have caused you. We will investigate and have the refund processed and inform you accordingly. I need your full name in order check the hotel system and get back to you. Kind regards Pauline Sigoli -

8/10 不錯哦

Dan，Canberra

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Hotel in centre of Town
Very pleasant stay with friendly staff. Room was nice and meals very good.
於 2017 年 11 月住了 2 晚
Olova Aruai 於 2018年1月8日回覆
Dan, we are delighted to know that you have enjoyed your stay with us. Thank you for your positive feedback and our sincere apologies for the late response. We look forward to having you stay with us again. Kind regards.