Dear Mr Chiu Fa , Thank you for taking the time to tell us about your experience at the Mercure Pontianak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adelina SIMATUPANG Asst. Front Office Manager

Dear Mr. Pak Yin We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry Fahlevy Front Office Manager

Dear Mr. Roderick ,Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kepada Ibu Karolyn yang terhormat,Terima kasih sudah memberikan rating 5 untuk Mercure Pontianak City Center dan atas waktunya memberikan penilaian untuk Hotel Kami.Kami senang menerima penilaian Ibu dan penilaian Ibu sangat berarti bagi kami dalam rangka untuk terus meningkatkan kualitas layanan serta fasilitas Hotel agar dapat sesuai dengan harapan Tamu kami semua dan kami akan selalu memberikan pelayanan yang prima.Sekali lagi terima kasih banyak atas penilaiannya dan kami berharap dapat menyambut Ibu kembali diwaktu yang akan datang.Hormat kami,Ricky Coen ARIFINGeneral Manager

Dear Sir/Madam,We are very grateful for your comments regarding your visit to Mercure Pontianak City Center. It is great for us to receive positive feedback/feedback.First of all we would like to apologize for the inconvenience caused during the stay, we are serious about handling this so that similar things don't happen in the future and we will immediately provide retraining to the relevant team to improve the quality of our services. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,Ricky Coen ArifinGeneral Manager

Kepada Bapak yang terhormat,Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Ricky Coen ArifinGeneral Manager

Kepada Bapak yang terhormat,Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Rizky Dwi PFront Office Manager

Dear Valued Guest,It was a pleasure having you with us and thank you for giving us your hotel rating .We are pleased to received that according to your rating that you had a good stay and that we have been able to fulfill your expectation. We greatly appreciate for your feedback and it is help us to maintain standard service to all our Customer.Once again thank you very much for your review , and we indeed look forward to welcoming you again in the near future.Best regards,Adi BudiartoDuty Manager

Dear Mrs. Diana, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. for this kind of case we will conduct training for the staff involved to maximize the experience in your future stay, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Muh. Ferry Fahlevy Room Division Manager

Dear Mrs. Aida, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. for this kind of case we will conduct training for the staff involved to maximize the experience in your future stay, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Muh. Ferry Fahlevy Room Division Manager

Dear Mr. Anonymous, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Dear Mr. Anonymous, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Dear Mr. Anonymous, Warmest Greeting from Mercure Pontianak City Center. We are pleased to read that you love our hotel. It’s encouraging as our guest’s satisfaction is our primary concern. We are looking forward to having the pleasure of welcoming you again on your next visit to Pontianak. Sincerely, Rizky Dwi P, Duty Manager

Dear Mr. Anonymous , Warmest Greeting from Mercure Pontianak City Center. We are pleased to read that you love our hotel. It’s encouraging as our guest’s satisfaction is our primary concern. We are looking forward to having the pleasure of welcoming you again on your next visit to Pontianak. Sincerely, Rizky Dwi P, Duty Manager

Dear HPO , Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rizky Dwi P Duty Manager

Dear Value Guest Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. One again we thank you for the rating. We are looking forward to your next visit in the near future. Best Regards Ferry FAHLEVY Front Office Manager

Dear Valuable Guest Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. Location is out best strong point as your mention (only 5 minutes away to the shopping mall) and We will share your valuable comments to our teams. Regarding The room is quite old, it is true, our hotel almost reaches 10 years since 2009, We have a plan for renovated in this years. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Ferry FAHLEVY Front Office Manager

Dear Mr. Ken Thank you for taking your time writing this review. we would like to sincerely apologize due to the inconvenience happen during your stay, especially for Air Conditioner. Please be rest assured that this is not typical neither a standard of product we are providing to our customers. We do hope that we could serve you better in the near future. All comments from our valued Guests especially yourself is treated as the valuable input for improving our quality of products dedicated to our guests in the future. Again, let me extend our sincere gratitude for your input and we look forward to welcoming you back to our hotel. Best Regards Muhammad Ferry FAHLEVY Front Office Manager

Dear Value Guest Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regards Ferry Fahlevy Front Office Manager

Dear Mr. Hiroko Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center. It is always a pleasure to receive your feedback, we knew you’re feeling about the Taxi is not meet your expectation. we already share your comment to our Front Office Manager and we believed that He will take some action to improve it. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of service (especially Taxi service). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Samian RAIS Operation Manager

Dear Mr. Tom Widerberg Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us, friendly staff and good Wi-Fi is our strong point that you mention, we will share your comment to our teams. One again we thank you for the review. We are looking forward to your next visit in the near future. Best Regards Ferry FAHLEVY (Front Office Manager)

Dear Mrs. Ros We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rudin Ruslan General Manager

Dear Our Valued Guest, we really appreciate your time for sharing your experience during your stay at Mercure Pontianak City Center. We apologize if during your stay, you felt unpleasant about our room. We hope we will you another time sooner. with best regards, Sylvi Anggreani, Guest Experience Manager

Dear Mr. Thomas, thank you so much for your feedback for Mercure Pontianak City Center. I'm glad that you enjoyed your stay here. We hope to see you soon. Regards, Sylvi Anggreani, Guest Experience Manager

Kepada Bapak Tommy yang terhormat, terima kasih telah meluangkan waktunya untuk membagikan komentar Anda. Kami memohon maaf atas semua ketidaknyamanan yang Anda alami selama menginap di Mercure Pontianak City Center. Kami sangat menyesal Anda mengalami hal yang tidak menyenangkan baik pada saat check in sampai berada di dalam kamar. Untuk standard aminities di dalam toilet lainnya bisa Anda request kepada team Housekeeping kami secara gratis. Kami berharap pengalaman tersebut di atas tidak membuat Anda kecewa kepada kami. Kami berharap Anda dapat memberikan kesempatan kepada kami untuk menyambut Anda kembali di Mercure Pontianak City Center. Salam hangat, Sylvi Anggreani, Guest Experience Manager

Dear Chelvam, warmest greeting from Mercure Pontianak City Center. First of all, we would like to apologize for your inconvenience. We never differentiate our guest. For us, all the guest are our valuable guest. We hope you can give us another opportunity to serve you again next time. Once again we are sorry for your disappointment. Regards, Sylvi Anggreani, Guest Experience Manager

Dear Lily, thank you for letting us know your experience stay at Mercure Pontianak City Center. We apologize for you inconvenience. I will share your comment to our front desk team, to improve their quality of service. We hope you can give us another opportunity to serve you again next time. Regards, Sylvi Anggreani, Guest Experience Manager

Dear Ms. Nurul, we really appreciate your time to giving us your feedback. We glad that you liked our strategic location and impress by our staffs. We also apologize for waiting too long for your room. At our hotel, check in time is 14.00. And our hotel is never prohibit online taxi to entering the hotel area. We hope your next stay will be more pleasant than your last stay. Regards, Sylvi Anggreani, Guest Experience Manager

Dear our valued guest, Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our strategic location. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, Sylvi Anggreani, Guest Experience Manager

Dear our valued guest, First of all, we would like to thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvi Anggreani, Guest Experience Manager

Dear Mr, Anonymous Thank you for taking the time to tell us about your experience at the Mercure Pontianak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ferry Fahlevy Front Office Manager

Dear our valued guest, Thank you so much for taking your time to share your comment regarding your stay here. We glad that our hotel's location suited your needs although our price was higher. We hope to see you soon here and we wish your next stay will be more pleasant than your last stay. Warmest regards, Sylvi Anggreani, Guest Experience Manager