I just got back with my girlfriend and her daughter for her daughter’s 19thbirthday. 4 nights of terror. First off the welcoming staff was extremely not welcoming. Tania and Deidro, I forgot his name the manager were rude and gave me the key to another persons room and took no responsibility. Bad customer service. My entire stay my was room was getting locked, water was not being sent to room. Anything we asked for was not being met. Food was overall no bueno. But I just came from Riu Palace Peninsula a month ago and they were a ten across the board and they went above and beyond service and staff, so welcoming. I most likely will never book a Riu again because of my stay with RIU Palace Mexico. The only thing that saved our entire trip was our excursion to Tulum. 15th ave in the city was nice too. $1450 for four nights wasn’t worth it. Daniella and the coffee young girl morning shift were awesome.
Mathew
於 2024 年 5 月住了 4 晚
10/10 有夠讚
John
情侶出遊
2024年5月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Spent a week here in May for my birthday. I loved this hotel!!! The room was nice, the food was awesome and the service was excellent. We ate at the Steakhouse twice. The surf n turf was delicious!
Even the food at the buffet was great!! My wife and I were completely satisfied!!
Oh yeah, the beach was beautiful and no problem finding a lounge chair!!!
John
於 2024 年 5 月住了 6 晚
10/10 有夠讚
Allan
2024年5月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel I will stay here next time
Allan
於 2024 年 5 月住了 3 晚
10/10 有夠讚
Samuel Chavez
情侶出遊
2024年5月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent place to stay safe to walk around to the stores. I would definitely recommend it to everybody or anybody with families. Excellent 😎👌
Samuel Chavez
於 2024 年 5 月住了 4 晚
10/10 有夠讚
RICARDO
家庭旅遊
2024年5月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
WOWWWW QUE EXPERIENCIA TAN MAJESTUOSA!!
RICARDO
於 2024 年 4 月住了 6 晚
4/10 不太好
Pedro
家庭旅遊
2024年5月7日
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
My stay at this property was overrated. Due to the very unfortunate situation I was put on by EXPEDIA. Expedia really messed up my whole vacation. I had originally booked two separate rooms for TWO people each. Since the second room I booked was mistakenly booked for ONE person, I called in to speak with someone at EXPEDIA, and they told me that they would update the booking and make it for two people, which it was clearly not the case. The day of my check-in I was welcomed to the surprise that Expedia did not update or made the changes to what I had requested, leaving a bad experience and taste to the whole vacation. The rooms are very outdated, dirty and the toilet and one of the sinks clogged. We told and ask maintenance to come and fix it, and only attempted once, told me and my wife that it was fixed, and it was not. Also, another thing that really ticked me off was the fact that the price I was charged extra for the second guest was almost close to $1k which is outrageous! And to top it all off, the people at the reception lied to me, telling me that my family and friends that were staying at the other RIU properties would be able to join us at the pool or ameno and it was ALl a FAT lie!
Pedro
10/10 有夠讚
Edith
2024年5月6日
喜歡:整潔度、員工素質和住宿環境和硬體
Staff is amazing.They make you feel like a family
Edith
於 2024 年 4 月住了 8 晚
6/10 一般般
Pedro
家庭旅遊
2024年5月6日
喜歡:員工素質和住宿環境和硬體
The property as a whole was in my opinion just a bit above average. The hotel needs a remodel, or update on amenities. The beds were not very comfortable. Our toilet, was clogged, along with the sink. We told reception to have it fixed. They stated that it was unclogged by the maintenance person. But it was not. Also, EXPEDIA as a whole made my stay very miserable due to the inconvenience and inaccuracy.