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希爾頓鳳凰城山峰度假村的評分

4 out of 5
希爾頓鳳凰城山峰度假村
7677 N 16th St, Phoenix, AZ

評論

7.6

不錯哦

10 分，有夠讚；3330 則評論中有 1289 則" "
8 分，不錯哦；3330 則評論中有 806 則" "
6 分，一般般；3330 則評論中有 574 則" "
4 分，不太好；3330 則評論中有 378 則" "
2 分，很糟糕；3330 則評論中有 283 則" "

7.6/10

整潔度

8.2/10

員工素質

7.4/10

設施服務

7.0/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

Wyleah

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful property! I was there with my family for graduation! The staff was friendly and courteous! We called and asked for extra towels and blankets, staff was always courteous and prompt with service! We enjoyed the water park, lazy river, and the pools! We will definitely be back again!!
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Suzanne

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The different pools and lazy river were great. The staff was very friendly and nice. Only stayed one night and wish we had longer. Peaceful setting too.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Mike

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Maggie，Brainerd

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great price! The water park was a hit!
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Christopher

喜歡：整潔度、員工素質和住宿環境和硬體
Nice experience
於 2024 年 4 月住了 3 晚

4/10 不太好

Kuianna

情侶出遊
喜歡：員工素質和設施服務
Not very clean or as nice as what you think it would be for a resort. The pool was nice but everything else not really
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Marco

商務旅客, 親子旅遊
喜歡：整潔度和員工素質
I enjoyed the facility very much. I would like more food options within the resort. It would be great if the Starbucks in the resort had more food to offer. The room we stayed in needs to upgrade the bathroom especially the shower/tub. Last year the room we got was better and updated. The employees are great i really appreciate how welcomed we feel there and not afraid to ask any questions. Thank you for a great weekend stay. I thought it was a great idea to have a full bath and a half that helped out very much it is brilliant. Overall it is great but updating the rooms would be wonderful and the fee that we get charged daily is crazy because i would think i already payed everything when I reseved the room and then an additional fee to stay at the resort? I didn't appreciate that because it's obvious that i am using the pool and other facilities in the resort if i am staying there why charge daily on too of the expensive fee to stay there.
於 2024 年 4 月住了 2 晚

6/10 一般般

Michael，Holbrook

團體旅遊, 家庭旅遊
不喜歡：住宿環境和硬體
rooms need to be upgraded....furniture is old ., and peeling.
於 2024 年 4 月住了 7 晚

8/10 不錯哦

Troy

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Parking sucks and the coffee.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Gohar

不喜歡：整潔度、設施服務和住宿環境和硬體
For 2 days our door lock wasent working we called service for 3 times so the 2nd day they finally fixed it .room was dirty and one of the jacuzzi didnt even work .not worth the price
於 2024 年 4 月住了 4 晚

8/10 不錯哦

isis

喜歡：整潔度和員工素質
The hotel room was ok. It was spacious and clean but dated. The couch smelled like feet. Our door handle and lock was not working properly and had to be replaced while we were there. The staff was friendly, but it sucked to sit there for an hour waiting for it to be replaced. The hole in the wall restaurant was not good. The salsa was not hot at all and tasted like it came out of a can. The pizza was so gross, my husband who eats anything, spit it out. The staff there were friendly though. The pools and golf were fun.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Tatiana

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We love this place! I was here last year with my dad and my younger sister to celebrate her birthday. My sister loved it so much we came here again!! My sister is 53 years old and has down syndrome. She loves the waterslide, lazy river and mini golf! So many fun things to do without having to leave the premise. I especially want to mention that the staff are all very friendly and helpful specifically PATTY WASHINGTON. My sister requires some assistance; Patty gave us connecting rooms that were close to the pools. She also let my sister choose 2 gifts from the gift shop (as a bday gift) which she personally signed for. Patty was so kind and very understanding of my sister's specific needs. Having connecting rooms made our vacation experience so much better and easier. Thank you to Patty and all the staff for your kindness and generosity that made our trip a fun and memorable one! See you again next April 2025!!
於 2024 年 4 月住了 4 晚

6/10 一般般

yulia

於 2024 年 4 月住了 4 晚

10/10 有夠讚

Kelly

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was a great option for a relaxing day before our red eye back east
於 2024 年 4 月住了 1 晚

10/10 有夠讚

olivia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Nicole

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Patty，Toronto

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Love the waterpark
於 2024 年 4 月住了 4 晚

10/10 有夠讚

John

喜歡：員工素質和住宿環境和硬體
Unusual location, but convenient to airport and city.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Melissa

家庭旅遊
喜歡：設施服務
Could have been a bit cleaner but overall good experience
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Diane

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was excellent starting with the front desk and ending with the maid service. Hotel is undergoing remodeling and should have stated that on the website. Onsite restaurant was closed due to remodeling, but excellent nearby restaurants to be golf carted to by hotel staff. Microwaves would have been nice addition to the hotel rooms.
於 2024 年 4 月住了 3 晚

6/10 一般般

Jeremy

喜歡：員工素質
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Jessica

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay with kids. If you dont have kids, you will hear them in the pool till 11 pm. Easy walk to the water park, restaurants. Nice area. We enjoyed our trip.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Dennis

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great resort for a family. Staff was very accommodating and friendly. Someone was always cleaning the facility. Very clean!! Great pool(s)/lazy river/waterslide and mini golf course.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Henry，Fountain

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hermosa experiencia que viví con mi Familia
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Rafael

喜歡：整潔度
不喜歡：員工素質
Great hotel for families . Water park is great. I wish the staff were nicer Couid really make a huge difference .
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Matthew，San Francisco

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful place, a paradise oasis. Treating guests so well!
於 2024 年 4 月住了 2 晚

4/10 不太好

Tara，Snohomish

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hot water took 10 minutes to heat up. AC was extremely load when it shut off and washer and dryer were outside our room and I thought a train was going by
於 2024 年 4 月住了 8 晚

10/10 有夠讚

Krista

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I absolutely loved this place!!
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Julie Ann

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is our second stay at this location. We love the pool and the River Ranch, the dining pptions, and the location. Everyone is always very kind and friendly, from the front desk, to housekeeping, to the pool service crew and servers.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Kenneth Edward

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wwe will come back again.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Sylvia

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a great property for families. It is not the newest decor or most up to date but it has what you need. Pools are amazing. They are heated for our April vacation and best water I’ve even been in. I don’t go into pools even if they are 80 degrees with my kids bc they are still cold. This was perfect whatever it was. For the first time I could join my kids in the lazy river, go down slides and be in the pool to play. Restaurant staff was great as was the food!
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Brian

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort. My family of 5 had a great weekend here. Nice swimming facilities. Starbucks in lobby. Food was good but pricey. Drinks pricey. My wife said the spa was nice. Not many food options around. The resort was nice, the casitas around the resort are clearly abandoned. The landscaping around the casitas is trashy compared to the rest of the resort. Rooms were clean. Sitting area was nice but not AMAZING. We paid $250/ night after taxes and fees etc and that was perfectly priced.
於 2024 年 4 月住了 3 晚

4/10 不太好

Sondra

團體旅遊
不喜歡：住宿環境和硬體
First I found a dirty sock underneath the bed and then I found a used condom wrapper and box in the bedside table drawer. I was cold so I took down a blanket from the closet and it had some long hair in it. I have very short hair. The furniture was all dinged up. You could feel the metal bars while sitting on the couch. We went down to the hot tube and you could see bugs running around. The whole hotel was worn out and needed a complete overhaul. Not what I would expect from a Hilton Hotel.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Jamie

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
It was fun enough for the kids for the 3 nights we were there, but on site food options were very slim and not the greatest. There were some closed restaurants and the hole in the wall seemed to be all that was open and not the best. The staff at the bars were not the friendliest either. We also had an incident with a staff-driven golf cart and our 3 year old falling off with scrapes all over her face and knees, and management never reached out to follow up on her which was surprising. We had a good stay overall, but would probably look elsewhere with more options for the price next time.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Eric

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
N/A
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Todd William，Lakewood

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was our 3rd stay here. Definately noticeable was that the room furnishings and carpets are dated and worn. Our first room had a severely sticky door. Front desk sent maintenance right away who told us it needed more work. Bell desk sent us a bellhop who helped us move to a new room right away. All the rooms are suites which makes relaxing to watch tv sweeter because you can sit upright on a couch instead of lying/sitting on the bed to watch it. The River Ranch waterpark is the jewel of the property. Lots of pools, a water slide, a waterfall and the lazy river. That is by far the most appealing feature. Totally worth it! Room prices are competitive and fair. Then to top it off, there is fabulous mexican restaurant within easy walking distance, cleverly named "Aunt Chiladas", with fabulous food, drink and atmosphere. Definately will stay here again and again!
於 2024 年 4 月住了 6 晚

10/10 有夠讚

Jeffrey

情侶出遊
喜歡：設施服務
Thanks!
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Hallie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Scenic views of the mountain ranges was beautiful. The Gym & Spa was very clean & nice. The pool, lazy river & miniature golf closed too early.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Sara

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall experience was excellent. All of the staff were kind and helpful and the 1 minor issue that we had with the toilet was fixed almost immediately upon contacting the front desk. We would stay here again without hesitation and recommend to others as well.
於 2024 年 4 月住了 3 晚

4/10 不太好

Meka

親子旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
The water park had an old town look we checked in at 4pm but water park closed at 6pm the water slide was also closed. We didn't have a microwave and the mini fridge was was warm
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Crystal

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a great stay! The lazy river was clean and relaxing. The staff was nice. The suite was spacious. And, the resort was also close to a wonderful Italian restaurant.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Nataliya I

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It would nice to have microwave in the room
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Jason

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff
於 2024 年 4 月住了 2 晚

4/10 不太好

Jamie

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The property is just ok, old and starting to look run down. The room wasn't the cleanest. The restaurant is overpriced and the food is subpar. It waa fine for one night but we wouldn't book again.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Douglas

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 9 晚

10/10 有夠讚

Jessika

喜歡：整潔度、員工素質和住宿環境和硬體
Perfect for a family vacation.
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Samira，Los Altos

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Kateryna，Seattle

喜歡：整潔度
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Heather

家庭旅遊, 親子旅遊
喜歡：設施服務
Love the pool and water park. The pool bar is not open as often as we would have liked.
於 2024 年 4 月住了 6 晚

8/10 不錯哦

Robert

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚