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皮奧瑞亞萬豪原住飯店的評分

3 out of 5
皮奧瑞亞萬豪原住飯店
2000 West War Memorial Drive, Peoria, IL

評論

8.4

非常好

10 分，有夠讚；199 則評論中有 105 則" "
8 分，不錯哦；199 則評論中有 56 則" "
6 分，一般般；199 則評論中有 16 則" "
4 分，不太好；199 則評論中有 14 則" "
2 分，很糟糕；199 則評論中有 8 則" "

8.6/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.2/10

住宿環境和硬體

7.4/10

環保程度

評論

2/10 很糟糕

Michelle

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Laura

喜歡：整潔度
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Lisa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place deserves 10 stars. Staff was phenomenal. The place was so clean, and our room was immaculate! Breakfast was great, and pool/hot tub were so clean.
於 2024 年 3 月住了 1 晚

4/10 不太好

Ana

親子旅遊
喜歡：設施服務
不喜歡：整潔度、員工素質和住宿環境和硬體
I didn’t know I had to put a $250 deposit being that I live around locally.That should be disclosed through you guys in site of this situation,And the room had a huge stain on the floor soon as we walk in as well multiple stains on couch and there was a mildew book bag in the closet.And as I was checking out I heard a maid speaking on me and my kids stay of the room.Yes we had quite a bit of trash but we put it in bags and had it stacked nice as possible being they don’t provide that big of a trash can.And the hot tub didn’t work properly and is stained brown so does look dirty
於 2024 年 3 月住了 1 晚
RI Peoria 於 2024年3月28日回覆
Hi Ana, I reached out to you via email. I'm so sorry for your experience and we are taking corrective measures to address. Thank you for booking your stay with us. Should you return to our area, I hope you will consider giving us another opportunity. Thank you.

2/10 很糟糕

mauricio

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I made a genuine mistake of booking this room. I thought I was booking a room in Peoria, AZ not PEORIA ILLINOIS, and these folks cannot refund my money. This is B.S.
於 2024 年 3 月住了 1 晚
RI Peoria 於 2024年3月21日回覆
Mauricio,I apologize that Expedia was unable to refund your booking. Unfortunately your review reflects negatively upon our hotel, when we have no control over 3rd party booking sites like Expedia.

6/10 一般般

Timothy

商務旅客
喜歡：設施服務
The area is property is hard to get to. One adjacent property is not very nice. This property is aged and has poor ventilation in hallways so it smells musty.
於 2024 年 2 月住了 1 晚
Management 於 2024年3月9日回覆
Hi Timothy,I apologize that you encountered a musty smell within the hallway during your visit. This is not a normal occurrence at our property so I do hope you will consider staying again. Thank you for booking with us.

10/10 有夠讚

James P

於 2024 年 2 月住了 1 晚
RI Peoria 於 2024年3月21日回覆
Thank you!

10/10 有夠讚

Taylor

喜歡：整潔度、員工素質和住宿環境和硬體
nice pool
於 2024 年 2 月住了 2 晚
Management 於 2024年2月8日回覆
Hi Taylor,Thank you for taking the time to leave us a review and I am very pleased you enjoyed the pool. We look forward to seeing you again.

10/10 有夠讚

Kate

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very comfortable stay.
All good. Jorge did a great job helping with everything. Breakfast was great. Nice lady runs that show. You guys do a great job. My doggie loved his stay
於 2024 年 1 月住了 1 晚
- Management 於 2024年1月29日回覆
Dear Kate,Thank you for taking the time to let us know how much you enjoyed your stay. We loved having you and your pup stay with us and we look forward to hosting you again in the future.

8/10 不錯哦

Jana，Decorah

商務旅客
喜歡：員工素質、設施服務和住宿環境和硬體
The room layout & having a kitchenette is particularly nice. Staff are very attentive to customer service. There was a nice packet in the room with an eye mask, ear plugs, & bedtime tea that was an unexpected detail. The breakfast/coffee area is meticulously maintained. One unique layout to this particular spot: The property location isn't the easiest to navigate. It is accessed on a small, narrow road that is only found by driving around an access road that goes around the Mall. The building is tucked behind a Baymont Suites so you can't see it very well. Not the property's fault but more of a land design issue. I was glad my first time getting there was in daylight. Signage leading to the area is not lit so navigating at night could be a be more challenging.
於 2024 年 1 月住了 3 晚
Management 於 2024年1月28日回覆
Dear Jana,Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us and our amenities. We look forward to hosting you again in the future. - Residence Inn by Marriott Peoria

10/10 有夠讚

Doug

於 2024 年 1 月住了 1 晚
RI Peoria 於 2024年3月21日回覆
Thank you, Doug.

10/10 有夠讚

Diane

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
2 bedrm suite perfect for family Christmas
Stayed in the 2 bedroom suite with full kitchen for family Christmas. Room has real fireplace that burns real wood, but you have to use their logs. We did not use it as it was too warm in room with oven on. Was nice to have a fullsize oven to bake a lasagna in. Both bedrooms had a king size beds. Kitchen table only had 2 chairs. Hotel staff was very accommodated in bringing us 2 more when asked, since there was 4 of us in the room. Morning hotel breakfast was good. Only downside was our room #211 did have a strong cigarette odor in it.
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Andy

於 2023 年 12 月住了 1 晚

6/10 一般般

Adell

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fair stay
Fair the kitchen asked us to bring our plates out our room for food and 223 wouldn’t warm up
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Lance

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 有夠讚

JERMAINE

喜歡：整潔度、員工素質和住宿環境和硬體
5 star treament and amenities. Best staff any guest can ask for.
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Ivan

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Do not stay here! Mold, rude staff, non-ADA access
The whole facility smells like weed and cigarettes. The elevator jumps when you get on and off and feels like it is going to fall. Definitely not Ada accessible and we were not given a room that was wheelchair accessible or a roll in shower. How we booked the room. Beds are gross and very uncomfortable, felt like you were sinking in. Fridge was gross and the kitchen utensils were even worse. Black mold in the bathroom, felt sick whole time we were in the room and when we said something about it we were told it was fine. As I and my family are allergic to black mold. This is not good. Lastly the fireplace was a plus but when we lit the wood we had to buy at the front it made the whole room go smoky and the fire alarms went off and wouldn’t turn off. The hotel was also about 100 dollars more than what we booked the hotel for.
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Jane

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comforyable
Nice place to stay. Staff was friendly and helpful. The breakfast was good. The room was comfortable and well-equiped.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Annette

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice, clean hotel. Many amenities offered to make stay comfortable and convenient (continental breakfast, indoor pool, fitness center, basketball court). Friendly staff.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Demeatra

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Omar

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Great staff
於 2023 年 10 月住了 2 晚

8/10 不錯哦

NANCY

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 7 晚

10/10 有夠讚

Annmarie

家庭旅遊
喜歡：設施服務和住宿環境和硬體
Was nice
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Dianne

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Amy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 2 晚
Jennifer Bryant 於 2023年7月12日回覆
Thank you!

10/10 有夠讚

robert Scott

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Worked for us, but noisy upstairs
於 2023 年 6 月住了 1 晚
Jennifer Bryant 於 2023年6月19日回覆
Thank you

8/10 不錯哦

Angelica

於 2023 年 5 月住了 1 晚
Jennifer Bryant 於 2023年6月19日回覆
Thank you

6/10 一般般

Amy

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2023 年 5 月住了 6 晚
Jennifer Bryant 於 2023年6月19日回覆
What could we have done to make your stay better?

6/10 一般般

Alyssa

不喜歡：整潔度和員工素質
於 2023 年 5 月住了 5 晚
Jennifer Bryant 於 2023年5月18日回覆
Would you be able to let us know what we could have done to make your stay better?

4/10 不太好

JAMES

情侶出遊, 寵物同遊
喜歡：員工素質和設施服務
不喜歡：整潔度
I have stayed in several Residence Inns around the country and this one was by far the dirtiest. Carpet and sofa were attained. We had to clean all of the dishes and appliances. Utensils were almost as nasty as though they had been used, wiped, and placed in drawers. There is something structurally wrong with the ceiling/upstairs floor that when the tangent about walked it was extremely loud and sounded as he was coming through the ceiling. The dishwashersounds as if it is a machine in a factory. On a good note; the front desk staff was courteous and friendly. I will most likely not stay here again since there are other options in the same area.
於 2023 年 4 月住了 3 晚
Jennifer 於 2023年4月5日回覆
I do apologize that you did not enjoy your stay, and appreciate the feedback. We use all feedback to improve the stays for the next guest, and I do hope that you give us a second chance to give you an outstanding stay the next time that you are here.

10/10 有夠讚

Victor

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚
Jennifer 於 2023年3月30日回覆
Thank you!

10/10 有夠讚

Cynthia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚
Jennifer 於 2023年3月28日回覆
Thank you!

8/10 不錯哦

Mark，Lexington

親子旅遊
喜歡：整潔度、員工素質和設施服務
Great breakfast options, some of the best ive had. Property is a little dated, hot tub out of order.
於 2023 年 3 月住了 3 晚
Jennifer Bryant 於 2023年3月19日回覆
I'm glad that you enjoyed your stay. I do apologize that the hot tub is down as we are waiting on parts and it will hopefully be back up and running the next time that you are in the Peoria area!

4/10 不太好

JOHN，vista

家庭旅遊
不喜歡：住宿環境和硬體
My room was a bit "shaby". Hard to schedule room cleaning. Dishes in kitchen cabinets needed to be cleaned. Guest laundry area needed some clean-up. Faded, warn-out Christmas decorations still on display at side entrance. General vibe was that the staff didn't have the interest (or time) to keep things looking nice.
Jennifer Bryant 於 2023年3月7日回覆
I do apologize that your stay at Residence Inn Peoria, IL was not up to your expectations. I do hope that you come back and give us a second chance to make a great first impression.

6/10 一般般

Timothy

情侶出遊
喜歡：員工素質
不喜歡：整潔度
Room was not completely cleaned. Door broke and would not open. Fitted sheet did not fit bed
於 2023 年 3 月住了 2 晚
Jennifer Bryant 於 2023年3月6日回覆
I do apologize that you were not satisfied with the room. I do hope that you give us a second chance to give you an extraordinary stay the next time that you are in the area.

10/10 有夠讚

Salvador

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 1 晚
Jennifer Bryant 於 2023年2月12日回覆
Thank you for the review. I'm glad that you enjoyed your stay and look forward to seeing you here every time that you are in the Peoria area.

8/10 不錯哦

Cliff

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚
Jennifer Bryant 於 2022年12月12日回覆
What could we have done differently to given you an extraordinary experience?

10/10 有夠讚

HANG

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place, very quiet location and has
於 2022 年 11 月住了 1 晚
Jennifer Bryant 於 2022年12月2日回覆
Thank you for the 10 Star review!

10/10 有夠讚

Mark

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Kitchen
Large with very nice kitchen
於 2022 年 11 月住了 1 晚
Jennifer Bryant 於 2022年12月2日回覆
Thank you for the kind review!

10/10 有夠讚

Alan，Libertyville

情侶出遊, 寵物同遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Front desk staff is superb: everything right. Check in was speedy, gracious, responsive, informative. Melissa and Natalie were great. Breakfast room was very clean and inviting, though real oatmeal and bacon or sausage would have been appreciated. Room was spacious and fully equipped with everything needed and more. Overall outstanding!
於 2022 年 11 月住了 1 晚
Jennifer Bryant 於 2022年12月2日回覆
Thank you for the kind review. It is always nice to hear that my staff is going above and beyond to make your stay extraordinary.

10/10 有夠讚

Jonathan L

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommend
Close to shopping food and downtown medical center
於 2022 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice hotel! Breakfast had much to be desired and guy couldn’t keep things filled.
於 2022 年 7 月住了 2 晚

4/10 不太好

John

家庭旅遊
喜歡：員工素質和客房舒適度
不喜歡：住宿環境和硬體
Pets and unpleasant odors
Pets are prevelant at this location so if that's an issue for you stay elsewhere. The staff was friendly and helpful. My primary issue with our stay was guest placing garbage right outside there door because they didn't want the odor from their carryout refuse in their room. The odor bordered on nauseating. The facility should find a way to minimize this issue.
於 2022 年 7 月住了 3 晚

6/10 一般般

Shirley，Blacksburg

於 2022 年 6 月住了 1 晚

10/10 有夠讚

Bonita

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was one of the only CAT-friendly hotels anywhere around. Many hotels claim to be pet-friendly but allow DOGS ONLY. Although it cost a bit more, the cost was next to nothing compared to other hotels who charge outrageous amounts per pet and/or per night. I had to stay for two weeks due to job transfer before I could get into my new place. Thanks to the Residence Inn for their cat-friendly environment.
於 2022 年 4 月住了 17 晚

10/10 有夠讚

Bruce

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very fine experience
於 2022 年 4 月住了 1 晚

8/10 不錯哦

Brenda

寵物同遊
喜歡：員工素質和設施服務
While the room seemed generally pretty clean, there are obvious signs of wear (lots of dents in the fridge, torn blinds, dark lighting) in the room. The outside is the part that is most obvious though. Walking dogs behind the hotel and the fencing around the a/c units are falling apart with open screws and siding missing from the building. The hotel is located in an area behind what appears to be a dead or nearly dead mall. That being said, the area immediately passed that mall appears to be new and with some decent fast food options. The grassy areas are definitely showing signs of people not cleaning up after their dogs and nobody else cleaning it either. There was nothing here that would keep me from staying again as I drive through though. The staff that I met was very nice and my room was conveniently right by the back door where I could get my dogs in and out easily.
於 2022 年 4 月住了 1 晚

10/10 有夠讚

Brian

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No complaints. Everything was good.
於 2022 年 4 月住了 2 晚

10/10 有夠讚

Salvador

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Absolutely enjoyed our stay
於 2022 年 2 月住了 1 晚
Hotel Staff 於 2022年4月9日回覆
Salvador, We are pleased to hear that you enjoyed your stay. Thank you very much for taking a moment to leave us your review.

4/10 不太好

victoria

情侶出遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
We enjoyed a comfortable bed and use of the swimming pool but our room's dishwasher didn't work, the dining chair's leather was ripped, the dining light was out. The assistant manager moved us after a week to another room where the dishwasher also didn't work. The second or third day that we went to breakfast, there were no plates and we had to wait for someone to come back from getting some. The assistant manager said she would deduct 2 nights' fees from our bill for the inconvenience and gave us a generous gift bag. Our complaint is not about the staff but about the condition of both rooms, especially not having use of the dishwasher for 12 days. This particular facility needs some upgrading to match the quality of the Marriott brand we've come to expect.
於 2021 年 12 月住了 12 晚